683 Attrition Jobs - Page 6

Job Description for Team Leader Job Title: Team Leader Reporting to : Team Manager/Delivery Manager, Operations Objectives The Team Leader’s objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Leadership: 2 yrs. of team management experience. 2+ years of experience working with multiple investors for foreclosure. Managing all people related issues coordination with HR and internal leadership as required. Ability to identify the strengths and weaknesses of his / her team members and provide them with appropriate guidance and direction. Actively promote the company ethos and create and maintain an environment which encourages retention. Proactively Identify and implement feasible solutions to address issues which could lead to attrition. Operations: Interact with all relevant client stakeholders and ensure all KPI’s are delivered as per the set target. Prepare weekly/ daily /monthly MIS’s / MBR/ QBR and conduct reviews with client . Ensure all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers. Take ownership of identification and resolution of daily operational, admin and technical issues. Manage and respond to all client escalations in a timely manner. Timely and accurate submission of all reports sought by the management or by the business area and ensure prominent levels of internal and external customer service. Monthly review and suggest revision of the quality and productivity targets based on the team’s performance, to improve overall process efficiency and deliver excellent customer service. Ensure all trainings are completed for self and teams ,nominate self and team members for additional trainings to improve skillset. Keep the Manager/ Leadership appraised of member’s needs, staffing issues, technical and performance issues. Conduct training for new hires as an when required. Mentor Foreclosure associates while assisting Manager with tasks such as scheduling, meetings, training, and creating a positive work environment. Assist Foreclosure associates dealing with escalated accounts and ensure necessary steps are taken to resolve them within established deadlines. Be available to Foreclosure associates when they need assistance. Meet department standards as they relate to daily productivity metrics. Perform side by sid quality review for new hires and existing employees. Assist Foreclosure Manager with review and compilation of investor, insurer, and client reporting requests as needed. Point of contact for new hires and existing employees Performs additional projects and duties as assigned by Management. Teamwork: Ability to create and maintain an environment that fosters teamwork, in which each member is an eager contributor. The Team Leader is expected each team member is a functional unit of a very cohesive team and share a close bond with their peers. Actively participate and encourage participation in Team/ Organizational events. Continuous Improvement: Consistent improvement upon current performances and raise the bar of expectations and standards. Contribution of ideas / suggestions which improve the process efficiency or enhance the way we work. Encourage and invite suggestions from the team and implement them if found feasible. Appraisals: Conduct and document appraisal reviews of the team members on at least a monthly basis. Provide regular and constructive feedback to individual team members focusing on their performance rather than the personality of the individual, in an unbiased and unprejudiced way. The Team Leader should be objective and specific while delivering feedback and avoid being general. To be open and receptive to feedback. Qualification: Graduate any discipline 4 - 5 years of experience in BPO, US Mortgage – Foreclosure -domain Minimum of 2 years in the team handling role Skill Sets Good interpersonal skills Prioritizing and Time Management Planning and Organizing Skills Good Knowledge of MS-office Flexibility to work in different shifts Acceptability by the team Good written and verbal communication US Mortgage Industry- Foreclosure- knowledge Able to meet goals and deadlines in a fast-paced environment.

Dear Candidate, Greetings from SPOCTO-X!!!!!!!!!!!! We are hiring for Team Leader/ Assistant Manager (From Collection/Recovery Background ) Need Immediate Joiner Job Title- Team Leader Job Location: EPIP 2nd Phase, whitefield, 180 EPIP Zone, Bengaluru Requirements: Graduate in any stream. Minimum 1-4-year Experience. Advance excel, Excel based Macros, MS Excel VLookup, H Lookup, Pivot table, Data Analysis and Graphical representation of data. Ability to interact with multiple stakeholders both internal & External. Interested candidate can share their resume on the below mentioned number- Latika Deshmukh - 9822852916 Thanks and Regards, HR Team

Looking for immediate joiners, Service Desk Team Leader/Assistant Manager, Pune (Fix day shift) International Voice Process CTC UPTO 7.5 LPA LPA Require min 1 Year relevant experience as service Desk Team Leader Experience Strong in Operations Matrices like Attrition, Shrinkage, CSAT Fix day shift Any graduate Interested, Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Job Overview: As the HR Business Partner (HRBP), will play a pivotal role in aligning business objectives with employees and management. You will serve as a strategic partner to leadership teams, ensuring That human resources initiatives are implemented effectively to drive business success. This is a high- impact role, requiring a deep understanding of both HR functions and the nuances of the retail/e- commerce industry, ensuring the optimal performance and development of the workforce across Key Responsibilities: 1. Strategic HR Leadership: Partner with senior business leaders to define and execute HR strategies that support organizational goals and align with business needs. Act as a trusted advisor to leadership on a variety of HR-related matters, providing insights and recommendations based on industry trends, best practices, and business goals. Ensure the integration of HR strategies into business operations, emphasizing workforce planning, organizational development, and performance management. 2. Talent Acquisition & Workforce Planning: Oversee and guide the recruitment process for the cluster, ensuring the right talent is attracted, hired, and retained, particularly for high-volume retail or e-commerce roles. Collaborate with recruitment teams to design effective sourcing strategies and recruitment campaigns. Analyze business and talent data to predict workforce needs and recommend solutions for gaps in talent. 3. Employee Development & Performance Management: Champion learning and development initiatives across the cluster to build skills, leadership capabilities, and improve business outcomes. Implement and manage performance management systems, ensuring regular feedback, coaching, and development plans for all employees. Support the creation of high-performance cultures, enhancing employee engagement and retention. 4. Employee Relations: Foster a positive working environment by resolving employee conflicts and concerns in alignment with organizational values. Manage labor relations and ensure compliance with labor laws and internal policies. Work closely with line managers to ensure that employee relations issues are dealt with proactively and effectively. 5. Change Management: Lead and support change management initiatives related to business restructuring, organizational shifts, or other significant operational changes within the cluster. Guide leaders in managing team transitions, maintaining morale, and ensuring continuity during periods of change. 6. HR Data & Analytics: Leverage HR data and analytics to inform decision-making, track key metrics, and assess the effectiveness of HR initiatives. Monitor HR KPIs (e.g., turnover, engagement, absenteeism) and collaborate with leadership teams to make data-driven recommendations for improvements. 7. Compliance & Policy Implementation: Ensure the cluster adheres to all HR-related legal, regulatory, and company-specific policies and procedures. Keep up-to-date with local and international HR laws and guidelines, ensuring compliance across different regions. 8. Employee Engagement & Culture: Develop and maintain employee engagement strategies that align with the organizational culture and enhance job satisfaction. Support initiatives that foster diversity, equity, and inclusion (DEI) within the workforce. Conduct employee surveys and feedback sessions to gauge satisfaction and identify areas for improvement. Qualifications: Education: Bachelor's degree in Human Resources, Business Administration, or related field. A Masters or HR certification (e.g., CIPD) is a plus. Experience: Minimum of 3-6 years of progressive HR experience, with at least 3 years in an HRBP role, ideally in retail, e-commerce, or a fast-paced, customer-focused industry. Proven track record of successfully leading HR initiatives in complex, multi-location environments. Skills: Strong business acumen with the ability to connect HR strategies with business outcomes. Excellent interpersonal, communication, and problem-solving skills. Expertise in talent management, employee relations, and performance management. Ability to work effectively in a fast-paced, ever-changing environment. Desired Traits: Ability to drive change and transformation within the business. Strong influence and relationship-building skills. Proactive, results-oriented, and able to work autonomously. High level of emotional intelligence and empathy for employees at all levels.

Java Gen AI Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. 1.Continuous technical project management & deliveryAdoption of new technologies, IP creation, MVP creation, Number of patents filed, Research papers created 2.Client CentricityNo. of automation done, On-Time Delivery, cost of delivery, optimal resource allocation 3.Capability Building & Team Management% trained on new age skills, Team attrition %, Number of webinars conducted (internal/external) Mandatory Skills: Generative AI Copilot. Experience: 5-8 Years.

Role Purpose The purpose of this role is to lead the VLSI development and design of the system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Lead end to end VLSI components & hardware systems a. Design, analyze, develop, modify and evaluate the VLSI components and hardware systems b. Determine architecture and logic design verification through software developed for component and system simulation c. Analyze designs to establish operating data, conducts experimental tests and evaluates results to enable prototype and production VLSI solutions d. Conduct system evaluations and make appropriate recommendations to modify designs or repair equipment as needed e. Allocates modules for testing and verification and reviews data and project documentation f. Provides guidance on technical escalations and review regression testing data g. Prepares documentation containing information such as test case and product scripts for IP and publishes it to the client for feedback and review h. Ensures all project documentation is complete and uploaded as per technical specifications required by the client 2. Provide customer support & governance of VLSI components & hardware systems a. Identify and recommend system improvements to improve technical performance b. Inspect VLSI components & hardware systems to ensure compliance with all applicable regulations and safety standards c. Be the first point of contact to provide technical support to client and help debug specific, difficult in-service engineering problems d. Evaluate operational systems, prototypes and proposals and recommend repair or design modifications based on factors such as environment, service, cost, and system capabilities 3. Team Management a. Resourcing i. Forecast talent requirements as per the current and future business needs ii. Hire adequate and right resources for the team iii. Train direct reportees to make right recruitment and selection decisions b. Talent Management i. Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness ii. Build an internal talent pool of HiPos and ensure their career progression within the organization iii. Promote diversity in leadership positions c. Performance Management i. Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. ii. Incase of performance issues, take necessary action with zero tolerance for will based performance issues iii. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below d. Employee Satisfaction and Engagement i. Lead and drive engagement initiatives for the team ii. Track team satisfaction scores and identify initiatives to build engagement within the team iii. Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team iv. Exercise employee recognition and appreciation Mandatory Skills: ASIC Verification.: Experience: 5-8 Years.

As a People Analytics Specialist, you will work in close collaboration with the Regional HR Business Partner to integrate data from multiple systems for comprehensive analysis. Your role will involve partnering with business leaders to align HR strategies with operational goals. You will provide strategic HR guidance on workforce planning, talent development, and organizational design, presenting findings and data-driven recommendations to senior management and other key stakeholders. Staying up-to-date with the latest trends, tools, and best practices in people analytics and HR technology will be essential. You will be responsible for continuously improving data collection processes, reporting standards, and analytical techniques. Serving as the Single Point of Contact (SPOC) for all HR operational activities for the region, you will play a crucial role in ensuring seamless coordination. In the realm of People Metrics & Insights, you will measure and track key HR metrics to derive insights on workforce trends and business outcomes. Your duties will involve collecting, analyzing, and interpreting HR data related to employee performance, turnover, recruitment, engagement, training and development, attrition, and retention. Additionally, you will collaborate closely with HR teams to gather and analyze data, facilitating data-driven decisions in areas such as talent acquisition, employee engagement, and performance management.,

Job Description: We are seeking a dynamic and experienced Team Lead to join our growing team. As a Team Lead, you will play a pivotal role in managing day-to-day operations, ensuring team performance, and maintaining high standards of service delivery. Key Responsibilities: Lead and manage a team of process associates, ensuring optimum performance and productivity. Handle team dynamics, provide training and guidance, and maintain a positive work environment. Generate and review daily, weekly, and monthly performance reports. Conduct RAG (Red, Amber, Green) analysis to track team performance and implement corrective actions where necessary. Oversee leave management and attendance for team members. Ensure adherence to company policies, quality standards, and client requirements. Collaborate with other departments to resolve issues and implement process improvements. Key Skills & Requirements: Proven experience of 1-2 years in a team lead or supervisory role. Strong team handling and leadership capabilities. Proficiency in report generation and analysis, especially using Excel. Knowledge of RAG analysis and performance metrics. Excellent communication and interpersonal skills. Ability to manage leave schedules and resolve team-related issues promptly. Graduate or higher educational qualification. If you're looking to join a fast-paced and dynamic environment where you can contribute to team success and professional growth, we would love to hear from you. Apply Now and be a part of the Square Business Services Pvt. Ltd. team!

Greetings from Sutherland! We are hiring for a Manager - Training. This is a 5 day work from office opportunity with rotational shifts. Please see below the job description and qualifications required for the same. We are seeking a strategic and hands-on Training Manager to spearhead training operations for a new Fintech program launch, supporting voice, chat, email, and app-based channels. The Training Manager will ensure that all trainers, tools, processes, and deliverables are aligned to prepare customer-facing teams for success from Day 1. The ideal candidate will be responsible for designing, overseeing, and evaluating training programs that support performance excellence across voice, chat, email, and digital support channels. You will lead a team of trainers and collaborate with cross-functional stakeholders to ensure smooth knowledge transfer and readiness. Key Responsibilities: Develop and execute the end-to-end training strategy for the fintech program launch. Hire, onboard, coach, and manage a team of trainers/facilitators. Collaborate with client and internal stakeholders to align training content with program goals. Lead and plan the Train-the-Trainer (TTT) sessions and ensure training delivery standards are maintained. Create a comprehensive training calendar including New Hire Training, upskilling, and refresher training. Use data and feedback (TNI/TNA) to continuously improve training effectiveness. Conduct post-mortem for all completed classes. Conduct Curriculum Analysis and Curriculum proposal. Manage training logistics, technology, and platforms for omnichannel delivery. Ensure adherence to compliance, regulatory, and data security guidelines relevant to fintech operations. Work closely with Quality and Service Delivery to support nesting. Report training metrics, trainee performance, and recommendations to leadership. Program Launch Readiness Lead the creation of a training project plan aligned with the program launch timeline, including milestones for content sign-off, TTT, pilot sessions, and nesting support. Participate in client calibration sessions, UAT, and tool demos to understand the product, customer journey, and backend platforms. Coordinate closely with WFM, Ops, IT, and QA to align training schedules, capacity, and systems access for learners. Support tool configuration and platform testing for LMS, chat systems, CRM tools, and omnichannel simulators. Define and implement Nesting Scorecards and support mechanisms with QA and Ops . Qualification & Skill sets Required Bachelors Degree or equivalent experience. 3-5 years of experience in a Training Manager role, preferably in fintech or BPO environments. Strong understanding of omnichannel support (voice, chat, email, social, app-based). Experience with Learning Management Systems (LMS) and e-learning platforms. Excellent leadership, analytical, and communication skills.

About The Role Relationship Manager-Commercial Vehicle (CV)-Saral Auto-SA-Marketing Branches OperationsTo handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisition through referrals from existing customers. Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks. Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable. Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be considered.

About The Role To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance.Quality of advice given to customers as determined by customers and supervisor.Speed and efficiency of service given.Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value.Cross-sale of assets products.Back-up to relationship managers holding HNI relationships.Ensure low attrition ratios.Customer acquisition through referrals from existing customers.Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks.Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable.Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be considered.

Must have 2 Years of on paper experience as a Ops Manager 8 Years of Relevant experience in Customer support/Technical Support Pune/Bangalore CTC- 16 LPA 5 Days working Night shifts 2 Way cabs WFO Graduates Contact- 9509529566

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (KRA), CSAT, and customer service operations. Develop strategies to reduce shrinkage and improve overall performance metrics. Collaborate with cross-functional teams to resolve issues and implement process improvements. Ensure compliance with US process standards and maintain high levels of quality assurance. Contact - Neelam HR - 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 12-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case you are interested, please share your resume at sonam.singh1@igtsolutions.com At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Experience: Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per business problem Analyze technology environment and client requirements to define product solutions using AI framework/ architecture Implement the necessary security features as per products requirements Review the used case and see the latest AI that can be used in products development Identify problem areas and perform root cause analysis and provide relevant solutions to the problem Tracks industry and application trends and relates these to planning current and future AI needs Create and delegate work plans to the programming team for product development Interact with Holmes advisory board for knowledge sharing and best practices Responsible for developing and maintaining client relationships with the key strategic partners and decision makers Drive discussions and provide consultation around product design as per customer needs Participate in client interactions and gather insights regarding product development Interact with vertical delivery and business teams and provide and correct responses to RFP/ client requirements Assist in products demonstration and receive feedback from the client Design presentations for seminars, meetings and enclave primarily focused over product Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Generative AI. Experience:5-8 Years.

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per business problem Analyze technology environment and client requirements to define product solutions using AI framework/ architecture Implement the necessary security features as per products requirements Review the used case and see the latest AI that can be used in products development Identify problem areas and perform root cause analysis and provide relevant solutions to the problem Tracks industry and application trends and relates these to planning current and future AI needs Create and delegate work plans to the programming team for product development Interact with Holmes advisory board for knowledge sharing and best practices Responsible for developing and maintaining client relationships with the key strategic partners and decision makers Drive discussions and provide consultation around product design as per customer needs Participate in client interactions and gather insights regarding product development Interact with vertical delivery and business teams and provide and correct responses to RFP/ client requirements Assist in products demonstration and receive feedback from the client Design presentations for seminars, meetings and enclave primarily focused over product Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Generative AI Copilot.Experience5-8 Years.

Role & responsibilities Min 7 years of experience overall. Good knowledge of operations Attrition, Shrinkage, Capacity Planning. Min 3 years of experience into people management. Excellent Communication Skills Open for Night Shifts Preferred candidate profile Mandate experience into Property & Casualty Insurance (P&C). Current Designation should be Assistant Manager/Team Leader/Deputy Manager

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Prior experience in international process handling required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on - 7042379178

Role & responsibilities Min 7 years of experience overall. Good knowledge of operations Attrition, Shrinkage (formula) & Capacity Planning is a must. Min 2-4 years of experience into people management. Excellent Communication Skills Open for Night Shifts Preferred candidate profile Candidates from Insurance and BFSI Domain Current Designation should be Assistant Manager/Team Leader.

Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment. Job Title: Team Leader International Travel Process (Sales) Location: Gurgaon Shifts: Rotational (24x7 environment) Working Days: 5 Days a Week (Work from Office) Key Responsibilities: Lead and manage a team of 15–20 members. Drive team performance across productivity, quality, shrinkage, and attrition. Provide regular coaching and support to team members. Review and recommend improvements to processes to enhance performance and CSAT. Identify training needs and address process gaps. Monitor performance and conduct weekly coaching sessions. Handle floor support and escalations. Ensure achievement of individual contributor (IC) targets. Maintain AHT levels as per targets across tenure buckets. Utilize basic computer skills, especially MS Excel. Requirements: Prior experience in handling international processes. Experience in team management and supervision. Excellent verbal and written communication skills in English. Strong organizational and analytical abilities. Flexible to work in a 24x7 environment. You can find more about the company here: IGT Company Profile

You should have a minimum of 2 years of International BPO experience with an on-paper designation of Team Leader. Your span of control should be a minimum of 15-20 associates. Operational knowledge in areas such as Attrition, Shrinkage, CSAT, AHT, NPS, FCR, Quality, Delivery, and SLA is required. Experience in different lines of business like Dispute/BFSI, Fraud, Investigation is preferred. You should be comfortable working in 24X7 shifts and possess excellent communication skills. Immediate joiners or those with a 10-day notice period are welcome to apply. All experiences mentioned should be on papers and not based on acting roles.,

Job Description: Team Leader-Operations ( Airline Process ) Role Summary: We are looking for an enthusiastic Team Leader for Airline process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What would you be doing? Team Leadership & Management : Led and managed a team of 15-20 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring the team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : Required BPO experience Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with the airline industry and best practices in the industry. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24/7 work environment and manage stretch targets. 5 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Contact Person: Sonam Singh 9953150816 Share resume at sonam.singh1@igtsolutions.com

Job Title: Human Resource Business Partner (Executive - 1 Year Contract) Location: Gurgaon Company Overview: IGT Solutions is a leading organization looking to hire a Senior Executive HR Business Partner for its Gurgaon location. This position will involve managing HR operations for the branch, supporting business partners, and ensuring smooth HR functions within the company. Job Summary: The Senior Executive HRBP will lead HR operations in the branch, handle all HR activities, and provide support to business partners. This role will ensure the smooth execution of HR processes, employee engagement, retention, and compliance with policies. Key Responsibilities: Employee Queries & Concerns: Effectively and efficiently resolve employee queries and concerns for the respective vertical/process, tracking and reporting the query resolution TAT. Compliance & Policies: Ensure strict compliance with labor laws, implementation of the Discipline Policy, and Code of Conduct. Attrition Management: Maintain an attrition rate of 5% or below. Employee Engagement: Work with cross-functional teams to drive employee engagement initiatives, facilitate action planning, record minutes and action points, circulate and communicate closures. Performance Management: Ensure timely sign-offs of KRAs for new employees and during role movements. Coordinate and monitor the completion of half-yearly and annual performance appraisals. Training Plan Adherence: Track and monitor adherence to training plans for the process. Exit Management: Conduct exit interviews and analyze exit survey data, providing monthly trend reports and action points. Employee Retention: Implement strategies for improving employee retention and engagement. Branding & Intelligence: Support employer branding initiatives and maintain intelligence on HR best practices. Policy Adherence: Ensure strict adherence to Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy, and Learning Agreement. Qualifications & Skills: Educational Qualification: Graduate in any field (preferred degrees in Psychology, Industrial Relations, or Human Resource Management). Experience: Prior experience as an HR Generalist or Specialist, focusing on Labor Relations and Employee Engagement, preferably in a BPO/Call Center environment. Skills Required: Proficiency in MS Office. Strong analytical and problem-solving skills. Basic knowledge of labor laws and HR policies. Ability to facilitate engagement action planning. Excellent verbal and written communication skills. Ability to manage multiple tasks and deadlines efficiently. Strong interpersonal and conflict resolution skills. Additional Information: Candidate must be open to working onsite in Gurgaon and be flexible to work in rotating shifts or 24/7 schedules. If you're passionate about creating an engaging and productive workplace while ensuring HR compliance and policy adherence, we invite you to apply for this exciting opportunity.

ISPL Compliance Hub supports global compliance teams for the Group and is one of the key offshoring platforms for compliance processes. Transversal Risk Management team within Compliance is responsible for 1LoD controls (on Compliance processes) and 2LoD controls (on business processes). The individual would lead a team of 12 analysts with 1 or 2 direct reporting leads with a two-team setup: one team focused on performing control testing for KYC, another focused on performing control testing for other domains such as AML, Financial Sanctions, Professional Ethics, Market Integrity and Protection of Clients Interests (PIC). Responsibilities Direct Responsibilities The primary responsibilities are outlined below: Lead a team of analysts in deployment of a robust Compliance control framework across the region, with the execution of independent testing / 2nd level controls KYC Control testing Non-KYC Control Testing notably Financial Security (AML and Sanctions), Professional Ethics (PE), Market Integrity (MI) and Protection of Clients Interest (PIC) KYC Control Testing Execution of Independent Testing plans mainly focused on verification & re-performance of 1LoD KYC controls Non-KYC Control Testing, notably Financial Security (AML and Sanctions), Professional Ethics, MI and Protection of Clients Interest Compliance domains Execution of Compliance Controls on non-KYC matters Management of transversal Compliance risk assessment initiatives, governance and reporting Tracking of Compliance-owned recommendations to ensure that corrective actions are implemented within agreed timeframe Follow-up of Compliance related incidents and ensure appropriate action plans are implemented Execution of Compliance procedure governance for supporting appropriate implementation of procedures throughout the Compliance organization, in collaboration with local procedure managers. Team Management Mentoring and coaching team members to ensure growth and sustainability within the team and help keep attrition minimal Ensure hiring for replacements / expansions are carried out in a timely manner Identify any training needs / gaps for team members and ensure training plan is put in place and tracked Regular 1:1 with team members o Provide managerial direction and oversight on team activities / tasks performed for onshore Governance Serve as a primary point of contact for onshore/Stakeholders Ensure necessary governance and controls are put in place and tested for processes managed this includes BCP, SOP, LOUs and SLAs Perform quality assurance and other review activities as required. This may include periodic reporting, recurring management updates and various forms of issue tracking Ensure TAT adherence and any breaches / errors are reported to the right forum along with a corrective action plan in place Complete understanding of the process to be able to provide guidance to the team and help identify risks and methods to mitigate them Contributing Responsibilities Ensure clear and crisp communication with onshore as well as local team. Ability to work and deliver on reports and projects, which requires a high degree of flexibility and strong prioritization skills Comply with procedure and other relevant policies/ procedures of BNP Paribas group and regulations, and industry best practice Be supportive and adoptive to changes of procedures and scope of work Technical & Behavioral Competencies Experience in the Banking industry and knowledge of Compliance domains like AML/KYC/Sanctions, PE, MI and PIC Experience in Compliance Risk Excellent communication skills (written and verbal) and interpersonal skills with an ability to interact with all levels of management and staff Strong ability to meet deadlines Strong Stakeholder Management skills Sense of precision and attention to detail in maintaining documentation and audit trails Must have strong interpersonal skills, a flexible, collaborative and team-oriented approach to problem solving and an ability to work in a fast-paced, rapidly changing environment. Experience in team handling and people management Proficient in Microsoft Excel and PowerPoint. Specific Qualifications (if required) Bachelor's degree or higher from an accredited institution Audit experience Skills Referential Behavioural Skills : Decision Making Resilience Critical thinking Client focused Transversal Skills: Ability to anticipate business / strategic evolution Ability to inspire others & generate people's commitment Ability to develop others & improve their skills Ability to develop and leverage networks Ability to set up relevant performance indicators Education Level: Bachelor Degree or equivalent Experience Level At least 15 years

About the Job Were changing the way people think about customer care, and we need your help! We are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interactions when required. Facilitate effective training, professional growth, and employee engagement to build, develop, and retain high-performing team members. Drive operational excellence by managing performance against key metrics, including KPIs and service level agreements (SLAs). Interpret performance data and reports to monitor productivity and identify underlying causes of performance gaps. Apply critical thinking to design and implement strategies that enhance business performance and strengthen partner relationships. Foster a motivated team environment through strong interpersonal relationships and timely, hands-on coaching. Create and manage incentive programs that encourage CSRs to meet and exceed performance targets. Collaborate with Operations Support and Workforce Management teams to coordinate staffing and schedule adjustments. Work cross-functionally with departments such as HR and IT to resolve internal issues efficiently. Contribute operational insight and strategic input during partner meetings to support collaborative success. Attain expert-level understanding of partner products, services, and promotional offerings. Exemplify a strong work ethic and a commitment to delivering optimal outcomes for both the team and customers. Lead by example, embodying the companys core cultural values ("10 Things"). Assess and refine workflow processes by identifying inefficiencies and implementing improvements to boost productivity and outcomes. Maintain high quality standards through regular audits, offering constructive feedback and coaching to enhance agent performance. Requirement: As Team Lead, You Have.. A High school diploma or equivalent is required. Post-secondary education in Business or a related field is preferred; a combination of relevant education and experience will also be considered. 2 -3 years of experience in a customer service or contact center environment, including at least 1 year in a supervisory or team lead role. Experience overseeing digital chat operations is highly desirable. Proven ability to handle escalated customer issues within a contact center setting. Capable of typing at a minimum speed of 30 words per minute with high accuracy. Working knowledge of Google Workspace tools (Docs, Sheets, Slides, Drive) and other common office applications is an asset. Proficiency in using spreadsheet tools for creating and maintaining operational reports. Strong organizational, prioritization, and time management skills, with the ability to meet deadlines effectively. Demonstrated ability to work independently and collaboratively in a fast-paced, dynamic environment. Willingness and flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays.