2210 Attrition Jobs - Page 6

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to impr...

REPORTS TO Specialist-OutboundPhone Banking REPORTING INTO Officers/Seniorofficers Phone Banking -Outbound ROLE PURPOSE & OBJECTIVE Responsiblefor managing a team of 15 to 20 Officers & Senior Officers ofOutbound customer service Saleslead generation through various campaigns targeted on outboundsales calling for new customer acquisition. Trackconversion across campaigns and products. Assistsinternal verticals in understanding sales opportunities andgenerate leads across product lines. Conductbasic training for tele callers for their campaigns. KEYDUTIES & RESPONSIBILITIES OF THE ROLE Business/Financials Monthlytarget adherence Increaselead conversion from cross selling ValueGeneration from ...

We are seeking a dynamic and experienced Team Lead Operations to supervise daily operations and ensure smooth delivery of services in a fast-paced BPO environment. The ideal candidate will be responsible for leading a team of agents, driving performance metrics, ensuring compliance with company standards, and delivering outstanding customer satisfaction. Key Responsibilities: Team Management: Supervise, coach, and mentor a team of agents to achieve performance targets (KPIs/SLAs). Monitor attendance, schedule adherence, and overall discipline of team members. Conduct regular team huddles, one-on-one sessions, and performance reviews. Operational Excellence: Ensure operational efficiency and ...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur/Bhopal Only Immediate joiner or with max 30 days of notice 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 3.9 L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure ...

Key Responsibilities 1. Recruitment & Talent Acquisition Handle end-to-end hiring for night shift roles. Source, screen, and shortlist candidates using job portals, social media, and internal databases. Conduct initial HR interviews and coordinate with hiring managers. Manage offer rollout, documentation, and onboarding formalities. 2. Payroll & HR Operations Coordinate with the payroll team for monthly inputs (attendance, leaves, overtime, shift allowances, incentives). Verify employee records, timesheets, and ensure accurate payroll processing. Support full employee life cycle: onboarding to exit. Maintain HRIS and employee database accuracy. 3. Attribution / Reporting Prepare daily, weekl...

Team Lead / Assistant Manager Work Location: Chennai (Guindy / Adyar) Shift: General Shift Experience: 5 -8 Years Industry: Internet / E-commerce / Service Job Type: Full-Time Roles and Responsibilities Lead a team of associates to deliver both sales and service targets through effective coaching and daily performance management Implement strategies to reduce shrinkage and attrition , ensuring high team engagement Monitor KPIs such as sales performance , and other key metrics to drive results Collaborate with internal teams to align goals and enhance performance. Requirements Graduate/Postgraduate 5 to 10 years of experience with a proven track record in leading sales teams and consistently ...

Role Overview The Team Lead - Home Owner Services (HOS) will be responsible for leading a team that manages the end-to-end relationship with property owners, ensuring high satisfaction levels, business retention and operational excellence. This role involves driving performance metrics, resolving escalations, enabling seamless onboarding and supporting homeowners throughout their journey with OYO Vacation Homes. Key Responsibilities: Lead and manage the HOS team to deliver strong operational performance and exceptional relationship management with homeowners. Monitor and improve owner satisfaction scores through proactive communication, feedback management and issue resolution. Work closely ...

Urgent opening for Assistant Manager for unsecured loan sales (Personal Loan) . Candidate must have outbound sales experience in financial product sales. Interested candidate can call or WhatsApp their resume at 7982112501 (Brijesh Kumar), Or can share resume at brijeshkumar@paisabazaar.com Product Experience Required - Financial Products Location - Mumbai, Malad West Role description: 1) Assisting customers in sale of unsecured loan (Personal Loan) products on phone 2) Role entails working only in Day shift 3) Fully responsible for meeting and exceeding targets as assigned periodically 4) Reaching productivity that meets job standards, while working with speed and accuracy 5) Flexible, able...

Role & responsibilities Handles and resolves customer complaints - Identify and escalate priority issues. Ensures compliance with all company and departmental policies, procedures, and guidelines. Drive performance for his team and ensure that all client matrices are met as per the SLA. Support service delivery teams in process stabilization. Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports. Work on employee financials (incentives, PBPP), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition. Identify blockages and recommend improvement opportunities. Deliver so...

Roles and Responsibilities Manage daily operations of the contact center, ensuring seamless delivery of services to clients. Oversee BPO operations management, including call center management, customer service operations, and voice processing. Develop and implement strategies to reduce attrition rates through effective retention initiatives. Ensure compliance with SLAs (Service Level Agreements) by monitoring key performance indicators such as CSAT (Customer Satisfaction) and KPIs (Key Performance Indicators). Collaborate with cross-functional teams to drive upselling and cross-selling opportunities. Desired Candidate Profile Must have inbound voice process experience Team size must be 100 ...

We're Hiring: Team Leader Sales | B2B | BPO / E-commerce Location: Kolkata Salary: Upto 5.5 LPA (based on last drawn) Hello Job Professionals! Greetings of the day! Are you a dynamic leader with a passion for driving sales performance? Join a leading multinational BPO and take charge as a Sales Team Leader! Role Overview Were seeking an energetic and result-driven Team Leader with strong expertise in E-commerce BPO operations. If you excel at coaching teams, achieving targets, and improving performancethis is the perfect opportunity for you! Key Requirements Bachelors Degree. 3+ years of overall experience in the BPO E-commerce domain. 1+ year as a Sales Team Leader in a BPO setup. Strong le...

Key Responsibilities Real-time monitoring of call volumes, queues, agent adherence, and SLAs . Execute intraday management to optimize staffing vs demand. Manage shrinkage, absenteeism, and schedule deviations in real time. Identify risks to performance metrics and take proactive corrective actions . Communicate real-time performance updates to operations & leadership teams . Coordinate with capacity planners, schedulers, and ops managers . Execute call-out plans and OT management based on workload. Publish hourly performance dashboards and reports . Support business continuity and crisis management during volume spikes. Ensure compliance with SOPs, SLAs, and client KPIs . Technical Skills (...

TEAM LEADER || INTERNATIONAL BPO On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon CTC - Up to 11 LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills Must have worked in past for US or UK Process 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners / 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overa...

Leading BPO in Gurgaon Hiring Team Leader / Assistant Manager (International Voice Process) CTC: Up to 11 LPA (based on last CTC) Shifts: 247 rotational Location: Gurgaon Role Overview The Team Leader Operations will be responsible for supervising a group of call center associates in an international voice process. The role ensures operational excellence by driving performance metrics, coaching team members, and maintaining high customer satisfaction. Key Responsibilities Supervise daily operations of call center associates, including work and attendance monitoring. Coach and mentor team members regularly to achieve performance metrics. Identify performance gaps, create action plans, and imp...

Experience Required: 1-2 years. Salary: As per market standards Skills Required: Team Management, Report Generation, SLA, Rostering, Leave Management Education: Graduate and above About Us: Established in 2012, Square Business Services Pvt. Ltd. is a leading provider of professional services based in Hyderabad, India. Initially focused on skill development and staffing, we have since expanded to become a trusted recruitment partner for numerous organizations across diverse sectors. Our expertise spans Finance & Accounting, BPO, Customer Experience, and many other professional domains, serving both domestic and international markets. With a workforce of over 10,000 and certifications in ISO 9...

Roles & Responsibilities Lead and manage a team to achieve operational goals and SLAs. Monitor and control attrition and shrinkage to maintain workforce stability. Ensure clear and effective communication within the team and across stakeholders. Oversee mapping-related tasks and provide guidance as needed. Identify and groom potential Pod Leads ; act as a mentor for acting leads. Prior experience in mapping processes

Role & responsibilities Key Responsibilities : External Contract Employee Engagement & Performance Management : Serve as the primary point of contact for external contract employees throughout their engagement with the firm. Manage and support contract employees by ensuring they are onboarded effectively and are properly integrated into client environments. Conduct regular check-ins and performance reviews with contract employees to monitor job satisfaction, address concerns, and resolve performance issues. Identify opportunities for professional development and provide guidance to contract employees on career growth within the IT sector. Grievance Handling & Conflict Resolution : Proactivel...

Job Description Job role & responsibilities: • Responsible for cluster of stores in a city. • Execution of performance management system bi-annual appraisal cycles, performance improvement plans in stores. • Implementation of engagement activities. • Create a vibrant, fun, learning and growth-oriented culture in stores. • Implement various HR interventions for retention. • Implement and sustain Tata Code of Conduct and value systems in the stores. • Conduct regular Open House in stores to understand pulse of employees. • Looking after employee welfare - monetary & non-monetary, grievance handling, counseling and guiding employees for harmonious interpersonal relations. • Ensuring accurate an...

Team Leader Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls ...

Hi Job Seekers! Greetings from Shining Stars ITPL. We are hiring for a Team Lead Sales role for a leading Insurance BPO process in Kolkata. If you have strong experience in hard-core sales and team handling, this opportunity is for you. Position: Team Lead – Sales (Insurance Process) Location: Kolkata Work Mode: Work from Office Interview Mode: Virtual Package: Up to 5.5 LPA Eligibility Criteria: Graduate candidates only Overall 3 years of experience in BPO Minimum 1 year experience as a Team Lead in hard-core sales (Insurance preferred) Strong understanding of BPO operations and sales KPIs Immediate joiners required Roles and Responsibilities: Lead and manage a sales team to achieve daily, ...

A Lead Operations role involves overseeing daily activities, managing a team, driving process improvements, ensuring compliance, and collaborating cross-functionally to boost efficiency, quality, and goal achievement, requiring strong leadership.

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata,Bengalore,Hyderabad Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Looking at candidates with team leader experience on papers(TRAVEL PROCESS) EXCELLENT COMMUNICATION - MANDATE Min 5 - 10 yrs of overall experience with 1.5yrs as a TL on papers , managed a travel process or currently taking care of the same Required Candidate profile Call Vikas 8527840989 Email vikasimaginators@gmail.com 5 days working Job location Noida and Mohali CTC can go upto 7.5L depending upon the last CTC and experience