2219 Attrition Jobs - Page 47

Key Responsibilities: Workforce Management: Monitor real-time queue performance and agent adherence. Forecast call volumes and staffing requirements using historical data. Prepare agent schedules and adjust intraday staffing as needed. Coordinate with operations to manage shrinkage, absenteeism, and staffing gaps. Support capacity planning and headcount analysis. MIS & Reporting: Create and maintain daily, weekly, and monthly reports (e.g., attendance, productivity, service level). Generate dashboards in Excel or Power BI for performance and staffing metrics. Automate reporting processes to improve accuracy and efficiency. Ensure data accuracy and timely report delivery to stakeholders. Expe...

Role & responsibilities Experience in handling team management Responsible for maintaining SLA and Key metrics like AHT , CSAT Responsible for maintaining daily shrinkage and attrition Responsible for maintaining reports and client management Preferred candidate profile Min 3-4 years in International voice process Comfortable working for night shifts Excellent communication skills

Team Lead _ Fintech Inbound _Navi Mumbai 6 days working, 24/7 rotational shift Good comms On - Paper 2 years TL exp mandate for voice Overall should at least 5 years of experience Immediate joiner only preferred Only localite preferred Should have hands on exp on attrition/Shrinkage/AHT/SLA/Occupancy Budget 6L Interested candidate please connect over, poojam3@hexaware.com, or on 7869304456 Regards, Pooja

MIN 1 yrs exp as Collections Team Leader on paper Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must- Fluent in Hindi Immediate Joiner Required Candidate profile Call / Whatsapp CV Amit 8178259405/Neha 8287267407 if you have MIN 1 yrs exp as Collections Team Leader on paper and are fluent in Hindi

We are looking for a Team Leader to manage our outbound retention for telecom industry. The role requires handling a team of agents, ensuring achievement of outbound KPIs, and driving overall floor performance. Candidate will be responsible for monitoring daily activities, coaching agents, and maintaining discipline on the floor. Strong focus on people management, attrition & shrinkage control, and performance reviews is a must. The ideal candidate should be well-versed with MS Excel and email communication , have strong leadership skills, and the ability to motivate a team towards achieving targets. Key Responsibilities: Manage daily floor operations and team performance. Achieve outbound K...

Job Title: Executive Human Resource Business Partner (HRBP) Location: Gurgaon Company: IGT Solutions Pvt. Ltd. Industry: IT & BPM Travel, Transportation, and Hospitality Domain Shift Timings - 5:00PM-2:00 AM Company Overview: IGT Solutions Pvt. Ltd. is a global leader in IT and Business Process Management (BPM) services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors. With over 10,000+ travel industry experts and 15 state-of-the-art delivery centers worldwide, IGT offers comprehensive solutions in Application Development, Mobility, Testing, Analytics, Contact Center Services, Back Office Operations, and Consulting. IGT...

BPO International Customer Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Tools: Advance Excel, Basic Knowledge RTA, WFM Shift: Rotational Job Title: Real Time Analyst Job Summary: Role: Real Time Analyst (RTA)/WFM Grade: II Experience: 3 yrs in WFM, with at least 1 yr in RTM team. ACD Tool exposure: InContact preferred, but any other ACD exposure would also do. WFM tool Exposure: Calabrio preferred, but other WFM tool exposure would also be ok. Other Exposure: Required understanding & exposure to making real time skill change in a multi-skill US based contact center business Excel exposure: Intermediate level, with exposure to managing & enabling reports automation. Communication: Strong English comprehension, writing, & speaking skills, as this role requires fre...

Candidates who are interested can share their CV's to - Email - saumyasirothiya@aesl.in Contact Number - 9625972018 Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Team handling experience. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader of BPO industry. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bound calls as per...

Designation: Team Leader Customer Service (Chat) Location: Bangalore (Electronic City) Domain: E-commerce Customer Service We are looking for passionate professionals to join our fast-growing e-commerce customer service operations. If you have experience in managing chat processes, driving performance, and ensuring quality excellence, we want to hear from you! What we’re looking for: Prior experience in e-commerce customer service (chat process) Strong leadership skills (for TL role) Excellent communication and people management skills Immediate availability to join in Bangalore

Role & responsibilities Key Skill Set- B2C sales, tele sales, inside sales, outbound sales Insurance - Motor Insurance Designation- Team Leader Team Size- 10-15 Major Job responsibilities Tele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service. Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth. Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, coaching, and mentoring t...

Designation: SME Location: Bangalore Years of experience: Minimum 3 years of International voice process NOTE:only International VOICE EXPERIENCE can apply.NO Domestic Experience Please Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indica...

Air India Express is hiring for Sr. Associate - Exit Management for Gurgaon Location, HQ. Interested candidates may please share profiles at swati.chouhan@airindiaexpress.com Job Title: Sr. Associate -Employee Exit Management Department: Human Resources Location: Gurgaon Reports To: Sr. Manager HRSS Job Purpose: To manage and streamline the employee exit process for airline staff, ensuring compliance with organizational policies, timely processing of dues, and accurate data management in HR systems like SuccessFactors. The role involves close coordination with Payroll, HR COEs, and other stakeholders to ensure a smooth and professional offboarding experience. Role & responsibilities: Exit Pr...

Role & Responsibilities: Supervise day-to-day operations of a team of voice process associates, ensuring adherence to performance metrics through coaching, motivation, and accountability. Monitor work and attendance in accordance with organizational policies and legal requirements. Provide effective coaching to direct reports to ensure consistent high performance. Identify performance-related issues, develop improvement plans, and implement corrective actions. Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial expectations. Handle escalated customer calls and provide subject matter expertise. Conduct team meetings to communicate updates and encourage fe...

Team Lead (Virtual Relationship Manager): Location: Koramangala, Bangalore. Experience: Min 6 years (Relevant) Qualification: Minimum Bachelor’s Degree Notice Period: Immediate or 1 Month No. Of Vacancies: 10 Position Required Candidate profile Candidates from Bangalore have to clear the 1st Round of interview Virtually, and 2nd Round of Interview will be walk in.

Gender only male candidate looking for same job role. Location: Vaishali Nagar, Jaipur Budget: 5.5LPA – 6LPA AGE : 32-35Y (Male) Exp: 1.5 – 2y (Relevant) Required Candidate profile Candidate should be able to handle team of 25 mem and should be wiling to work on 6 days and 1 day rotational off

Insurance Process Team Leader = 20 count Sales Experience or Insurance Experience as TL Salary :- 30k to 35k + Incentives.

Team Lead (Virtual Relationship Manager): Location: Koramangala, Bangalore. Experience: Min 6 years (Relevant) Qualification: Minimum Bachelor’s Degree Notice Period: Immediate or 1 Month No. Of Vacancies: 10 Position Required Candidate profile Candidates from Bangalore have to clear the 1st Round of interview Virtually, and 2nd Round of Interview will be walk in.

Team Lead (Virtual Relationship Manager): Location: Koramangala, Bangalore. Experience: Min 6 years (Relevant) Qualification: Minimum Bachelor’s Degree Notice Period: Immediate or 1 Month No. Of Vacancies: 10 Position Required Candidate profile Candidates from Bangalore have to clear the 1st Round of interview Virtually, and 2nd Round of Interview will be walk in.

Gender only male candidate looking for same job role. Location: Vaishali Nagar, Jaipur Budget: 5.5LPA – 6LPA AGE : 32-35Y (Male) Exp: 1.5 – 2y (Relevant) Required Candidate profile Candidate should be able to handle team of 25 mem and should be wiling to work on 6 days and 1 day rotational off

Job Title: Human Resource Business Partner Manager (BPO Experience - Mandatory) Location: Gurgaon Department: Human Resources Shift - 2:00 PM - 5:00 AM (Any 9 hours Shifts) Profile Summary: IGT Solutions is seeking a dynamic and experienced HR Business Partner Manager for the Gurgaon location. The individual will be responsible for leading HR operations for the branch, managing all HR activities, and supporting business partners effectively. Key Responsibilities: Resolve employee queries and concerns efficiently and track the resolution within agreed timelines. Ensure strict compliance with labor laws and organizational policies. Implement and enforce the Discipline Policy and Code of Conduc...

About The Role Skill required: NA - Client Meetings Designation: PPSM Associate Manager Qualifications: Bachelor of Arts Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, servin...

Responsibilities Collate data & prepare MIS as per timelines and Maintain Database. Ensure data facilitates & drive key decision points for process improvement & new initiatives. Ensure accuracy & validity of data To help in collation and preparation of data to enable analysis & decision making Maintain data Privacy Key Deliverables Design, prepare & maintain MIS & dashboard Email: Krsha.Satish@digitide.com 897713990

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

About The Role Relationship Manager-Commercial Vehicle (CV)-Retail-Marketing Branches Operations JOB DESCRIPTION To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisi...