2219 Attrition Jobs - Page 46

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Monitor and review administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives.Monitor and measure performance through metrics, audits, and other processes to ensure that organizational initiatives are in place and goals are achieved.Manage and improve people performance and align them with organizational goals and objectives.Provide Business Development support to the Service Delivery Manager and the client services team th...

Role & responsibilities: Should have 5+ years of exp in overall. Should be as a Team leader for at least 2 years on papers. Experience in Inbound process would be an added advantage. Should have good knowledge in calculation of Attrition, Shrinkage, AHT, SLA management. Should be aware in calculating Occupancy & Utilisation for Voice process. Only localites are preferred. Interested candidates can reach out to Pavatharanip1@hexaware.com/7305044617 Regards, Pavatharani

Hiring KAM /Key account Manager Team Lead Lead & manage team of Key Account Managers(KAM) handling e-commerce sellers Monitor & drive team performance to achieve sales, revenue & growth targets Analyze seller performance if interested call 8081073001

About the Role: We are looking for a dynamic and motivated Team Lead Tele Sales (Term Insurance, Intent Profile) to manage and guide our telesales team. The role involves supervising a team of tele callers who connect with customers, book qualified appointments, and ensure smooth coordination with our field sales associates for closures. Key Responsibilities: Lead and manage a Telesales team (410 members) focused on Term Insurance – Intent leads . Drive team performance to achieve daily, weekly, and monthly appointment booking targets. Monitor and improve tele calling metrics such as: Talk time & Call connect ratio Conversion from lead to appointment Attendance & adherence to schedules Quali...

About The Role Relationship Manager-Commercial Vehicle (CV)-Retail-Marketing Branches Operations JOB DESCRIPTION To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisi...

About The Role Relationship Manager-Commercial Vehicle (CV)-Retail-Marketing Branches Operations JOB DESCRIPTION To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisi...

About The Role Relationship Manager-Commercial Vehicle (CV)-Saral Auto-SA-Marketing Branches Operations JOB DESCRIPTION To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer ...

About The Role Description for Internal Candidates To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisition through referrals from existing customers. Graduates with...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Role & responsibilities Key Skill Set- B2C sales, tele-sales, inside sales, outbound sales Insurance - Term Insurance Designation- Team Leader Team Size- 10-15 Major Job responsibilities Tele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service. Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth. Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, coaching, and mentoring to...

Job Title: Team Leader Operations (Domestic Process) Location: Bangalore Industry: International BPO (Domestic Ecommerce Process ) Package: Up to 3 LPA (Negotiable for the right candidate) Joining: Immediate About the Role We are looking for an experienced and dynamic Team Leader Operations to lead our domestic ecommerce process team. The ideal candidate will bring strong BPO operations expertise, ecommerce background, and proven team-handling experience. If you are target-driven, people-focused, and passionate about delivering exceptional results, this role is for you. Key Responsibilities Lead, manage, and motivate a team of Customer Support Executives handling domestic ecommerce operation...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Job Title: Team Leader Operations (Domestic Banking Process) Location: Bangalore - CTC: Up to 3 LPA (Negotiable for the right candidate) Shifts: Rotational Interview Mode: Face-to-Face ONLY Joining: Immediate preferred Company: Renowned International BPO About the Role Are you a results-driven Team Leader with a strong background in domestic banking processes and mutual funds? Do you have a firm grasp of team metrics, a passion for coaching, and excellent communication in both English and Hindi? If yes we want you on our team. We are hiring a Team Leader Operations for a domestic banking process at one of Indias most respected international BPOs. This is a high-impact role where leadership, ...

Total 4 yrs out of this 1yr TL exp in Mutual Fund SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore..1yr TL exp in Mutual Fund Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Female candidate Perks and benefits PF & ESIC plus Good Leave policy

International Voice Process SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Role & responsibilities Key Skill Set- B2C sales, tele sales, inside sales, outbound sales Insurance - Motor Insurance Designation- Assistant Manager / Deputy Manager Team Size- 50 + Major Job responsibilities Tele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service. Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth. Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, coa...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of the role is to define, architect and lead delivery of machine learning and AI solutions Do 1. Demand generation through support in Solution development a. Support Go-To-Market strategy i. Collaborate with sales, pre-sales &consulting team to assist in creating solutions and propositions for proactive demand generation ii. Contribute to development solutions, proof of concepts aligned to key offerings to enable solution led sales b. Collaborate with different colleges and institutes for recruitment, joint research initiatives and provide data science courses 2. Revenue generation through Building & operationalizing Machine Learning, Deep Learning solutions a. Devel...

Immediate Hiring for US Collections Process Location-:Noida Shift-: US shift Min 1 Yr Exp as US Collections Performance Management, Attrition and Shrinkage Call@9386581925 / 9205503253 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 6 LPA Experience of US Collections is mandatory. Customer Service / Chat / Email / Domestic exp will not be considered Call@9386581925 / 9205503253

Job description: Should have minimum 5+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Mumbai Based Candidates. Interested can share resume on - Bhawnas1@hexaware.com // 6260351725 Regards Bhawna

Designation: SME Location: Bangalore Years of experience: Minimum 3 years of International voice process NOTE:only International VOICE EXPERIENCE can apply.NO Domestic Experience Please Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indica...

Roles and Responsibilities * Manage a team of customer service representatives to achieve daily, weekly, and monthly targets. Minimum 1 Year on paper Team leader experience. * Monitor and analyze key performance indicators such as attrition, shrinkage, CSAT, NPS, and AHT to identify areas for improvement. * Develop and implement strategies to reduce attrition rates and improve overall team performance. * Collaborate with other departments to ensure seamless communication and effective issue resolution Open to work in day shift / 6 days working 1 week off(rotational) Interested candidate can share your cv @ shamina.sayyed@teleperformancedibs.com