1758 Attrition Jobs - Page 43

Job Description- TEAM MANAGER -PEX Drive continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO Drive continuous improvement projects as a project lead parallelly with operations/delivery/client Well versed with basic and advance project management methodologies and problem-solving techniques AHT / TMS / agent variation analysis / level loading / WFM insights Designing and maintaining quality frameworks, including SLA and KPI adherence Process mapping (‘As-Is’ and ‘To-Be’) Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases Part...

Job Summary: We are seeking a proactive and people-oriented HRBP Executive with a strong background in core HR functions. The ideal candidate will have at least 2 years of experience in a generalist role and hands-on expertise in attrition analysis, grievance handling, employee retention, and employee relations. An MBA in HR is a must. Key Responsibilities: Partner with business units to understand workforce needs and align HR strategies accordingly. Handle employee grievances with sensitivity and ensure timely resolution. Analyze attrition trends and recommend retention strategies. Foster positive employee relations and drive engagement initiatives. Support performance management, talent de...

Roles and Responsibilities Manage a team of sales professionals to achieve targets in credit card sales, insurance, and other financial products. Develop and implement strategies to reduce shrinkage and attrition rates within the team. Conduct regular performance reviews and provide feedback to team members to improve their skills and productivity. Collaborate with cross-functional teams to resolve customer complaints and enhance overall customer satisfaction. Analyze market trends, competitor activity, and industry developments to identify opportunities for growth. Desired Candidate Profile 1-6 years of experience in BFSI sector or related field (credit card sales, insurance). Strong unders...

Designation: Operations Team Lead Location: Noida 5 Days Working Minimum 1 year of experience required in Team Handling with International Process Experience Package upto : 6.5 LPA for more info please call at 8076563944

Min 2 yrs experience - HRBP, employee grievances, employee retention CORE HRBP EXPERIENCE FROM INTERNATIONAL BPO/CAPTIVE NO DOMESTIC OR START UP EXPERIENCE REQUIRED Call Vikas 8527840989 Email vikasimaginators@gmail.com Required Candidate profile Excellent Communication and Thought Process

Leading BPO in Mumbai(Malad) Hiring For Team Leader/Assistant Manager International Process CTC UPTO 8LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring...

Leading BPO in Gurgaon Hiring For Team Leader/Assistant Manager Service Desk Process International Chat Process CTC UPTO 9.5 LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work an...

ROLEPURPOSE & OBJECTIVE HousingLoan is a growing business for Ujjivan. The Area Manager-HousingLoan is the most important position that will drive this businessin the respective cluster. The position is responsible foroverall growth and success of the business in the cluster. Builtefficient team of Loan officers and cluster Managers in theArea/cluster assigned Overseesthe performance of the HL portfolio of his/her region by area andbranch in terms of growth (amount and client base) andproductivity of cluster manager/loan officers by guiding them andcarrying out constructive reviews of their performance Overallresponsible for the control and recovery of loans in his/herregion, risk assessment...

Customer Service Chat International Chat + Retail experience is MUST L10: 5+ yrs exp (1 yr TL) | 6–8.5 LPA L9: 7–10 yrs exp (2 yrs as TL) | 9–12.5 LPA L8: 9–12 yrs exp (3 yrs as TL) | 13–18.5 LPA Shift: 24x7 Required Candidate profile Mandate Exp: International Chat + Retail experience CSAT, Attrition, Shrinkage, KPI, KRA, Performance Matrix shwetaa.imaginators@gmail.com shweta- 9999309521

Role & responsibilities • Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile • People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people manageme...

Customer Service Chat – Gurugram International Chat + Retail experience is mandatory L10: 5+ yrs exp (1 yr TL) | 6–8.5 LPA L9: 7–10 yrs exp (2 yrs as TL) | 9–12.5 LPA L8: 9–12 yrs exp (3 yrs as TL) | 13–18.5 LPA Shift: 24x7 Call Latika: 9810996899 Required Candidate profile Mandate Exp: International Chat + Retail experience CSAT, Attrition, Shrinkage, KPI, KRA, Performance Matrix

Role Overview: As a Telesales Team Leader, you will be responsible for leading and motivating a team of telesales representatives to achieve sales targets and deliver outstanding customer service. You will play a pivotal role in driving performance, providing guidance and support, and fostering a positive and collaborative team environment. Responsibilities: l Lead a team of insurance telesales representatives, providing coaching, training, and performance feedback to optimize individual and team performance. l Set ambitious sales targets and develop strategies to achieve them, monitoring progress and implementing corrective actions as needed. l Conduct regular performance evaluations and pr...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

Total 5 yrs out of this 2yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR and Noida,Apply those who can relocate in Lucknow Perks and benefits PF & ESIC plus Good Leave policy

Job Description Department Operations Support Job Title Cluster Head Reports To (Title) Zonal Head Employees reporting to this position: Functional (Solid Line) Administrative (Dotted Line) Number: 2-7 Roles: Rosterer, Collections Executive, Operations Manager Number: 3 Roles: HR, Finance, Store Job Summary To provide overall leadership for the cluster and ensure effective service delivery by managing: Profitability of cluster operations and assuming P&L responsibility Delivery of high quality service to customers and ensuring effective operations Health & safety and leadership for all branch functions Job Responsibilities and Accountabilities Area of Responsibility % time spentPerformance M...

To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisition through referrals from existing customers. Graduates with total experience of 1-3 years with relevant exp of...

Designation: Assistant Manager - International Voice Process Skills : Work experience in International Contact Centre ,Team Management, Performance Management Experience: 6 to 10 years Job Location: Trivandrum Mode: Work from office Job Requirement: Good work experience in International Voice Process Excellent communication and team management skills (Should have knowledge about team management, performance management, grievance management and operations matrices) Minimum 2 years of experience in working as Team lead - Mandatory Good knowledge about contact centre metrics People Management (KRA & Appraisal handling experience) Stakeholder Management, Performance Management, Attrition handlin...

The position you are applying for is in a Variable Agency category at Niva Bupa Health Insurance Company. As an Agency Business Manager at Niva Bupa, your main purpose is to recruit key advisors, activate agents, train advisors, drive business promotion activities, enable digital platforms, and support advisors in developing business in the local market. Your role also involves motivating advisors to achieve rewards and recognition, driving the development of agency business in the location, focusing on business achievement, and implementing the digital agenda to ensure quality of business. You will be responsible for owning the business plan for the branch, including both top line and botto...

Required Experience of minimum 4 Years in Technical Support ONLY Females Candidates Any Graduate Loc- Bengaluru CTC-9LPA 5 Day's Working | US Shifts | WFO Immediate Joiners Drop your cv at radhika@genesishrs.com

Job Description Company Overview Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector. Job Overview We are looking for experienced candidates with a background in Footwear Sales for the position of Department Manager at R...

Job description Team Executive - Claims Adjudication Location : Chennai, Navalur Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 4 - 9 years of experience in Claims Adjudication . With over 1 year of experience as a Team leader Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory and compliance practices. Maintaining an...

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!! HIRING FOR OPERATIONS TEAM LEAD POSITION Location- Lucknow & Gurugram Position - Team Lead Requirement - Graduate with minimum 3 years Experience in BPO & 1 year as Operations Team Lead can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation For Lucknow- Salary - upto 5LPA (D...

We're Hiring: Team Laeder Process: Retail (mandatory exp to have) Location: Gurugram Package up to 10 LPA Looking for immediate joiners only Requirements: Graduate or higher qualification 5-10 years of experience in customer support within an international voice/chat process 2+ years of experience as an Lead/leader Proven ability to manage and lead large teams. Knowledge of quality assurance, process improvement, and operational efficiency strategies. Strong understanding of KPIs, SLAs, and operational metrics. Strong analytical and problem-solving skills. Excellent communication and presentation skills. How to Apply Call on Priyanka at 93667 72439 Arwa at 84337 26095

Job Summary We are seeking a dedicated Team Lead for our B&L department with 6 to 8 years of experience. The ideal candidate will possess strong technical skills in MS Excel and have domain experience in Frclsr Claim File&srv(MortgLn) Default Report&Analytic-MortLn. This role requires working from office during night shifts. Responsibilities The Team Leaders objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He or she will report to the Team Manager or Delivery Manager Operations who will be the first point of contact for any issues questions or concerns. Key Result Areas (KRAs) 6 ...

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operat...