1758 Attrition Jobs - Page 40

Min 4 - 7 yrs experience - HRBP, employee grievances, employee retention only from Int BPO CORE HRBP EXPERIENCE FROM INTERNATIONAL BPO/CAPTIVE NO DOMESTIC OR START UP EXPERIENCE REQUIRED Required Candidate profile Excellent Communication and Thought Process Contact Aparupa 9311697179 aparupa.imaginators

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Revi...

About The Role Skill required: NA - Client Meetings Designation: PPSM Associate Manager Qualifications: Bachelor of Arts Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Global Site Visit L...

Roles and Responsibilities Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Desired Candidate Profile 3-8 years of experience in BPO/Call Centre In which 1 year of experience as a Team leader with a focus on customer service . Strong understanding of KPIs such as AHT, KRA, TAT, and CSAT. Excellent leadership skills with ability to manage...

Hi We are looking for MIS EXECUTIVE Are you a highly motivated and detail-oriented individual with a passion for data Do you have a knack for turning complex numbers into clear, insightful reports that drive business decisions If so, we want you! We're looking for an MIS Executive to join our team at Digitide Solutions in Bangalore. In this role, you will be a key player in our Workforce Management (WFM) team, responsible for collecting, analyzing, and reporting on critical data to ensure operational excellence and help us make smarter, data-driven decisions. Job Opening: MIS Executive Company Name: DIGITIDE SOLUTIONS Location: Bangalore /Hyderabad /Chennai Salary: 4 - 4.5 LPA Professional E...

Role & responsibilities 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in ...

Leading BPO in Mumbai Hiring For Team Leader/Assistant Manager International Upselling Process CTC UPTO 8LPA Require min 1 Year as Team Leader Experience in International BPO Experience in any International Sales is Mandatory Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call cent...

Team Leader-BPO Location: Mohali Graduation Total 3 years exp, Minimum 1 year as Team Leader/SME in Bpo- on paper Salary: Up to 3.6 LPA 6 Days working Immediate Joiners preferred. Required Candidate profile If interested contact @7696495267 hr.skyway603@gmail.com -Bhumika Gupta

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in International BPO Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 8.5 LPA in Noida Exp of Back office or P&C or Collections in International BPO. AP/AR /OTC / Content Moderation Exp is NOT suitable for this role Call@9205503253 / 9953262467

For Team Leader: Minimum 3 Years Of Experience with Minimum 1 Year Of Experience As A Team Leader in Inbound Customer Service (Voice Process) is Mandatory, where managed Team Of Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English. For Assistant Manager: Minimum 6 Years Of Experience with Minimum 2 Years Of Experience As An Assistant Manager in Inbound Customer Service (Voice Process) is Mandatory, where managed & Coached Team Leaders, Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English And have handled Clients.

Kindly call- 9354498578 Mail resume on - AP00841743@TechMahindra.com Job Description To motivate, develop and mentor team members in a dynamically changing environment Monitor projects/transactions and provide qualitative/constructive feedback to the SMEs/Team members Respond to operations/quality performance related queries from the client Drive process performance to achieve and exceed SLA deliverable Manage expectations of his/her team members and proactively should be able to sense their needs Represent the project and participate in client visits and meets Ability to drive process performance & transformation Maintain delivery dashboards with detailed RCA on issues To be a part of the c...

TL - Customer service - voice email chat Grad undergrad will work Location - Airoli 6 days working day shift

Job Description: Manage a team of 15 plus associates. Client Interaction (emails and telephone) Create and maintain performance and productivity reports on a daily basis. Communicate and work with all support departments to ensure the availability of infrastructure. Ensure that the attrition levels are kept to a bare minimum. Ensure that the defined SLA"s are met for the process. Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify. associates who are not meeting these numbers. Come up with training programs to ensure that the gaps are met on the productivity and quality levels. Key Responsibilities areas (KRA"s): Responsible for overall and individ...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Team Leader Job Duties: Plan and manage the group's performance on the Score card metrics and look for methods constantly exceed expectations Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions Strong orientation towards Customer Experience Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required Manage projects as assigned within defined metrics and timelines Create an environment of high energy and enthusiasm Responsible for management of Engagement, Attrition and ESAT for the team Create and sustain an environment that motivates high performance, recognizes an...

Experience: Minimum 2+ years on paper experience required as Team Lead B2B/B2C Sales Experience required International BPO experience required

Experience: Minimum 1 years on paper experience required as Team Lead, International BPO experience required, Sales experience will be add on

immediate Joiners only Job description Were Hiring Team Lead ( International Voice Process ) Location: Noida Two-way cab provided We are seeking a dedicated Team Leader to guide and support a team in our international voice contact center. If you have over 5 years of BPO experience, including at least 1 year in a leadership role, this is an excellent opportunity to advance your career in team management. Key Responsibilities: Team Leadership: Guide, mentor, and lead a team; conduct regular reviews, meetings, and coaching sessions. Performance Management: Track KPIs (e.g., AHT, CSAT); set goals; implement strategies to meet/exceed targets. Quality Assurance: Conduct call audits; ensure adhere...

Role & responsibilities : The incumbent will be part of the Global Support Functions (GSF) HR team, responsible for People Data & Analytics for the GSF business unit. This role interfaces with multiple local & global stakeholders in HR, Finance and the business and reports to VP HRBP, Global Support Functions & India. Consolidate and analyze people related data from multiple sources. Prepare and monitor people metrics that drive business insights (i.e. attrition, performance, talent, succession, Learning and Development). Manage data aspects of HR annual programs and ad hoc projects. Train and support GSF HR users in retrieving and utilizing data independently. Explore, learn and introduce n...

Greetings from Tech Mahindra! We are currently looking for an Operations Team Lead - U3 role to manage a team of 8 to 10 U1's/U2's (Journals Editorial Coordinators) to work with our internal team here in Hyderabad. Role: Ops Team Lead - U3 (Fulltime/Permanent) Designation as per TechM: Team Lead - BPS (U3) Client: UK Based (800 years old) Payroll: Tech Mahindra. Experience: Min 2y of experience as a TL on papers.(Mandatory) Location: Hi-tech city, Hyderabad Work More: Work from office Shifts: 12PM till 9:30PM (Mon/Fri and Sat & Sun will be fixed week off) (2 way transport will be provided within our boundary limits. Required: Must have good people management & leadership skills. Should be ab...

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to impr...

Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international and domestic customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team perfo...

Hiring for sales Manger Roles and Responsibilities: Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets. Team Leadership & Performance Management - Minimum team of 80-100, Directly manage team leaders and agents, ensuring effective resource allocation and goal setting. Client & Stakeholder Management- Build strong partnerships with clients by ensuring operational alignment with their expectations. Process Improvement & Compliance- Identify and drive continuous improvement initiatives to optimize sales and service quality. ISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf ...

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

: Urgent Hiring: Team Leader International Voice Process (US Shift) | Bangalore Location: Bangalore Working Hours: 9 hours/day | 5 days/week Shift: Night Shifts Join Date: Immediate joiners preferred Job Title: Team Leader – International Voice Process Key Responsibilities: Team Management Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, 1:1s, and performance reviews. Address team concerns and foster continuous improvement. Performance Monitoring Track team metrics: AHT, CSAT, Quality Scores, etc. Set and drive KPIs to meet/exceed targets. Implement action plans to boost team performance. Quality Assurance Ensure adherence to call quality ...