1758 Attrition Jobs - Page 39

Roles and Responsibilities : 1.Should exhibit People Management Skills. 2.Should be aware of the various Operations and Client Metrics. 3.Strong analytical, solving skills with strong MS Excel skills. 4.Needs to have the drive to achieve given targets. 5.Process adherence (Check, analyze, Control & Improvement). 6.Drive & adhere to Policies & Procedures. 7.Should be well versed in coaching & providing feedback 8.Basic exposure to excel. 9.Good process knowledge and Good interpersonal skills The candidate should be possess the following skills - People Management skills - Client Management skills - Process Management skills - Coaching and Training - Feedback and Performance Management skills ...

Role & responsibilities Education : HSC /Grad Experience : Minimum 1 year of experience as a TL on paper Process : Experience in Voice Process is mandatory (International) Candidate should be from Hospitality / Travel background Background : BPO Experience Shift Window : US Shifts (6:30pm-6:30am) Week/offs : Any 2 days in a week Location : Andheri (Chandivali) Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage ,Schedule Adherence ,Login Hours Breaks ,CSAT, DSAT ,AHT Quality Botto...

As a CDM at Niva Bupa Health Insurance Company, your role is crucial in achieving our purpose of providing every Indian with confidence to access the best healthcare. You will be responsible for recruiting key advisors, activating agents, and providing regular training to advisors. Driving business promotion activities, enabling and training individuals on digital platforms, and supporting advisors in developing business in the local market are key aspects of your responsibilities. Motivating advisors to achieve rewards and recognition programs, developing the agency business in the location, and focusing on business achievements are vital for the growth of the branch. Your primary role invo...

As a Key Territory Manager at Niva Bupa Health Insurance Company, you will play a crucial role in enabling the achievement of key business outcomes by focusing on quality of hire, skilling, and ensuring compliance with statutory requirements. You will be responsible for owning the business plan for the branch, including top-line and bottom-line targets for the team. Internalizing the company's management philosophy and business strategy, you will drive it within the branch to ensure the engagement, motivation, and productivity of the existing team of Agents. It will be your responsibility to constantly induct, activate, and ensure the productivity of new Agent Advisors. Additionally, you wil...

Leading BPO in Bangalore Hiring For Team Leader/Assistant Manager Require Experience in International Voice Process CTC UPTO 7.8LPA Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills US Shifts Mail CV at [HIDDEN TEXT] or call at 8467054123 Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-p...

As a Senior Area Sales Manager at Niva Bupa Health Insurance Company, your primary role involves recruiting key advisors, activating agents, and providing regular training to advisors while resolving their queries. You will be responsible for driving business promotion activities, enabling and training individuals on digital platforms, and supporting advisors in developing business in the local market. Motivating advisors to achieve rewards and recognition programs is also a key aspect of your role. Your main focus will be on the development of Agency business in the location, with an emphasis on achieving business plans and targets. It is crucial to internalize the management philosophy and...

As a Senior Area Sales Manager at Niva Bupa Health Insurance Company in Durg, you will play a crucial role in achieving the company's purpose of providing every Indian with the confidence to access the best healthcare. You will be responsible for empowering individuals with knowledge, guiding them with expertise, and offering a range of services to instill confidence and control in their healthcare decisions. Niva Bupa Health Insurance Company is a joint venture between Fettle Tone LLP and the Bupa Group, with a focus on providing specialized healthcare services. The company has shown remarkable growth, becoming one of the fastest-growing Stand Alone Health Insurers in the country. As part o...

Role Overview We are seeking a dynamic and experienced Team Lead to manage our International Customer Support operations, delivering excellence across chat, call, and email channels. The ideal candidate will bring a blend of strategic thinking and hands-on leadership to guide a team that provides top-tier customer experience to our global clients. Key Responsibilities Lead and manage a team of international customer support specialists handling blended support (chat, voice, and email). Ensure timely and high-quality resolution of customer queries, technical issues, and service-related requests. Monitor and analyze support metrics to ensure SLAs, KPIs, and customer satisfaction targets are co...

Hi We are looking for Operations Manager - International & Domestic Domain Are you an experienced operations leader with a passion for the telecom industry and a strong background in BPO/BPM We are seeking a dynamic and results-oriented Operations Manager to join our team in Airoli, Navi Mumbai / Pan India. This role is open to diverse candidates who meet the specified criteria. As an Operations Manager, you will be crucial in managing and optimizing our international contact center operations, ensuring exceptional client service and achieving corporate goals. What You'll Do: Lead and manage a large team, including Assistant Managers and Team Leaders, fostering a high-performance culture. Ov...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive daily team performance to meet SLA/KPI metrics such as AHT, CSAT, FCR, and Quality. • Handle escalations effectively and ensure timely resolution to enhance customer experience. • Conduct dai...

About HRBP Head the Corporate Function for Talent Management Specialist- HR team. What we are looking for Education- MBA (Must) Currently into Talent Management role Corporate Experience on Pan India Level (Preferred) Tech Savvy Analytical & Logical Reasoning P&L and ROI mind-set & experience Skilled in Initiation, influencing, value creation Values we cherish Accountable- You take ownership of your work, can work with minimum supervision and honor deadlines Adaptable- You can work in an unstructured environment. As a matter of fact, you embrace uncertainty and see it as an opportunity to learn and grow Learner for life- You are a quick learner, are excited about solving new or previously un...

Primary Responsibilities: Maintain knowledge of coding and billing requirements and regulatory changes KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition Quick turnaround using logical understanding of data Manages overall personnel, performance, and discipline of the assigned project(s) Provide expertise and leadership in assigned functional area Manage relationship with internal stakeholders and functions Manage all client interaction and client communication. Should front end the relationship with the client Review and analysis of periodic reports and metrics Evaluation of operational practices and procedures Provide support to quality initiatives targete...

Team Lead Experience: 4+ Years Location: Pune/Chennai (Work form office) Immediate Joiners only Work Experience as Team Lead Experience in handling international customers (voice) • People Management (Performance report, appraisal review) Stakeholder management Managing Shrinkage and attrition Process improvement Telecom / Telstra process (Preferred) Willing to work from office and rotational shifts. kindly share your updated resume to js001102065@techmahindra.com

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Call/ whats app cv/Amit 8851792136/Neha 8287267407 Required Candidate profile Work form Office Lucknow only,not for Delhi/NCR,Apply those who can relocate in Lucknow

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of ...

3+ Years of Experience in BPO Industry. 1+ Years of Team Coach (current or previous) experience in International voice process, or blended process. Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of res...

Job Summary: We are looking for a dynamic and driven Assistant Manager Tele Sales to lead a team of over 50 tele sales executives focused on investment insurance products . This is a high-impact leadership role, requiring strong team management, sales strategy execution, and a passion for delivering results in a fast-paced environment. Key Responsibilities: Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction. Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reportin...

Job description Roles and Responsibilities: Candidate will be managing a team of 10-15 people and will be responsible to drive sales numbers Get the sale using various customer sales methods and achieve the set business targets on ANP and case count Acquire New Customer through Leads, Natural market, References, Orphan base Fix meetings with the prospects to conduct need analysis and explain products Implement and adhere to the Need-Based Selling Model. Upsell & Cross-Sell the Orphan Base of Customers allocated. Ensuring timely issuance of policies by resolving pending etc. Render prompt post-sales service to all allocated customers with respect to all domains Adhere to the customer touch-po...

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Operations DM/Mgr/Ops Mgr) Loc- Gurgaon || UK Shifts Pkg- 23 LPA Nancy 8586914964 Nancy.imaginators7@gmail./com Required Candidate profile Should have international voice process exp. Should have handled 100+ FTE's. Should have 3+ years on paper exp as Deputy Manager/Manager/ Sr Manager/ Operations Manager.

*Sales Team Leader & AM * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...