2218 Attrition Jobs - Page 39

Key Deliverables: Oversee and manage the P&L for 500+ FTE International Voice Customer Service Operations. Lead and drive strategic and tactical operational directions to achieve business objectives. Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores. Conduct regular business reviews to monitor performance and implement operational improvements. Role Responsibilities: Manage large teams across multiple business accounts, ensuring operational goals are met. Collaborate with client stakeholders and internal leadership to maintain customer satisfaction. Drive continuous improvements in operations, enhancing quality and cust...

Key Deliverables: Lead and manage a team of 15-20 members to ensure performance meets quality and productivity standards Monitor KPIs, including AHT, shrinkage, and attrition, and provide coaching to improve performance Handle escalations, offering floor support to resolve issues swiftly Identify and implement process improvements for enhanced team performance and client satisfaction Role Responsibilities: Drive team performance, ensuring targets for KPIs are met consistently Maintain clear communication with clients to align on expectations and deliverables Regularly review team performance, providing feedback and coaching Manage reporting, documentation, and performance tracking for senior...

Key Deliverables: Manage team productivity, quality, attrition, and shrinkage for 50100 FTEs. Drive CSAT improvements through process review and coaching. Monitor and manage AHT, SLA, and IC targets across tenure groups. Conduct TNI, one-on-one coaching, and performance reviews. Role Responsibilities: Lead and supervise a large team in an international content moderation process. Provide performance coaching, handle escalations, and support floor operations. Ensure adherence to operational metrics and compliance requirements. Identify and implement process improvements to boost team performance.

Key Deliverables: Lead and manage a team of 15-20 members to ensure performance meets quality and productivity standards Monitor KPIs, including AHT, shrinkage, and attrition, and provide coaching to improve performance Handle escalations, offering floor support to resolve issues swiftly Identify and implement process improvements for enhanced team performance and client satisfaction Role Responsibilities: Drive team performance, ensuring targets for KPIs are met consistently Maintain clear communication with clients to align on expectations and deliverables Regularly review team performance, providing feedback and coaching Manage reporting, documentation, and performance tracking for senior...

Key Deliverables: Manage team productivity, quality, attrition, and shrinkage for 50100 FTEs. Drive CSAT improvements through process review and coaching. Monitor and manage AHT, SLA, and IC targets across tenure groups. Conduct TNI, one-on-one coaching, and performance reviews. Role Responsibilities: Lead and supervise a large team in an international content moderation process. Provide performance coaching, handle escalations, and support floor operations. Ensure adherence to operational metrics and compliance requirements. Identify and implement process improvements to boost team performance.

Key Deliverables: Oversee and manage the P&L for 500+ FTE International Voice Customer Service Operations. Lead and drive strategic and tactical operational directions to achieve business objectives. Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores. Conduct regular business reviews to monitor performance and implement operational improvements. Role Responsibilities: Manage large teams across multiple business accounts, ensuring operational goals are met. Collaborate with client stakeholders and internal leadership to maintain customer satisfaction. Drive continuous improvements in operations, enhancing quality and cust...

Functional Collaboration: • Work closely with Regional HR Business Partner, to integrate data from multiple systems for comprehensive analysis. • Partner with business leaders to align HR strategies with Operational goals • Offer strategic HR guidance on workforce planning, talent development and organizational design. • Present findings and data-driven recommendations to senior management and other key stakeholders. • Stay up to date with the latest trends, tools, and best practices in people analytics and HR technology. • Continuously improve data collection processes, reporting standards, and analytical techniques. • SPOC (single point of contact) for all HR Operational activities for the...

Functional Collaboration: • Work closely with Regional HR Business Partner, to integrate data from multiple systems for comprehensive analysis. • Partner with business leaders to align HR strategies with Operational goals • Offer strategic HR guidance on workforce planning, talent development and organizational design. • Present findings and data-driven recommendations to senior management and other key stakeholders. • Stay up to date with the latest trends, tools, and best practices in people analytics and HR technology. • Continuously improve data collection processes, reporting standards, and analytical techniques. • SPOC (single point of contact) for all HR Operational activities for the...

Hi Folks, We are hiring for a Assistant Manager for Sales Process for Hyderabad Location. Need 2 Years of Experience as Assistant Manager on Paper in any Outbound sales Process / Insurance sales process. Please Note- Candidates should have Experience into a Sales process and should be comfortable speaking in English + Telugu + Hindi ROLES AND RESPONSIBILITIES Continually meeting or exceeding sales quotas. Supervision and Leadership: Assist in the management and supervision of the training team, including Trainers and Coaches. Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve service level. Monitoring the performance of the team. Ensuring that...

Preferred candidate profile Key Responsibilities Assist in managing the full employee lifecycle, from onboarding to offboarding, ensuring a smooth and positive experience for all team members Support the development and implementation of employee engagement initiatives, fostering a vibrant and inclusive company culture Collaborate with managers to facilitate effective performance management processes, including goal-setting and feedback sessions Streamline and enhance the onboarding experience for new hires, creating a welcoming and informative introduction to Techolution Contribute to the optimization of HR operations, identifying areas for improvement and implementing efficient processes C...

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definit...

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definit...

Being a Team Leader , you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior ...

Role & responsibilities Preferred candidate profile TEAM LEADER Exp required - 2+ yrs as Team Leader from International BPO only. Location - Navi Mumbai Budget - upto 5.5Lpa to 7Lpa Immediate Joiners. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. T...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

Role & responsibilities So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline empl...

*Team Leader* No Of position : 2 Qualification : Any Graduate Experience Req: 1-2 yrs exp as TL in a BPO Skill set : English + Hindi CTC : Max upto 5.5LPA Gender: Male/Female Location: Whitefield, Bangalore DOJ : Immediate Call 9742769203

Responsibilities * Lead a team of voice process professionals to achieve operational excellence in revenue cycle management, claims adjudication, and customer satisfaction. * Develop and implement strategies to reduce shrinkage, attrition, and improve overall team performance. * Manage escalations effectively to ensure timely resolution of issues while maintaining high levels of customer satisfaction. * Analyze key performance indicators (KPIs) such as AHT, CSAT, TAT, SLA compliance to identify areas for improvement. Job Requirements * 5-12 years of experience in BPO/Call Centre industry with expertise in voice process operations. * Strong understanding of Revenue Cycle Management (RCM), Cla...

Job Title: Team Lead RCM International Voice Operations About the Role: We are looking for an experienced Team Lead to manage our International Voice Operations in the Revenue Cycle Management (RCM) domain. The ideal candidate should have strong leadership skills, expertise in healthcare billing processes, and the ability to handle client interactions in an international environment. Key Responsibilities: Lead, manage, and mentor a team of associates handling RCM International Voice Operations. Oversee day-to-day operations including call handling, customer queries, and escalations. Monitor team performance against SLAs and KPIs (productivity, quality, AHT, and compliance). Ensure accurate a...

About the Job Were changing the way people think about customer care, and we need your help! We are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interactions when required. Faci...

Position: Assistant Manager- Operations Location: Gurgaon Employment Type: Permanent Job Type: Full-time Profile Summary: IGT Solutions is seeking a dynamic Assistant Manager - Operations to lead and optimize business operations in a Contact Center environment . This role is responsible for providing strategic and tactical direction to the team, ensuring operational excellence, and driving customer satisfaction through close engagement with leadership and clients. The ideal candidate will enhance team performance, manage key metrics, and drive business profitability while fostering a collaborative and people-friendly environment. Primary Job Responsibilities: Act as a liaison between the cli...

Position: Assistant Manager (Airlines Operations) - Airlines Experience - Mandatory Department : Operations (International - Airlines Process) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more. We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and ha...

RESPONSIBILITIES: Manage daily operations of the team and ensure smooth functioning of the overall business Responsible for associate Engagement, business unit engagement and talent management Monitor the overall functioning of the process by identifying areas of opportunities and recommend process improvements. Review team performance and provide monthly reports drive the career road map for the team members based on the skill sets and the aspirations Monitor the various standards including the internal quality, utilization, productivity targets and any other service level agreements. Identify the training opportunities for the team and work with the trainer and team leads to bridge the gap...