2218 Attrition Jobs - Page 38

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts...

Shift Timings: 12:00 to 22:00 Hrs. (flexible) Reporting To: Director Responsibilities: Lead a team of quality senior managers/managers/ assistant managers for multiple business units/customers and across locations. Lead closer calibrated quality outcomes for end customers. Drive customer satisfaction for quality of coding output including corrective and preventive actions for customer quality concerns. Build and operate a predictable quality model and well aligned outcome-based quality assurance unit for coding. Actively collaborate new customer engagements for better quality outcomes including calibration, SOP inputs Drive the structure and governance for ongoing customer calibrations. Coll...

Role Objective: Complete oversight of Operations, Training and Compliance for the aligned AR Follow up teams. Essential Duties and Responsibilities: Should have overall 7+ years of experience in RCM Operations Manage the AR inventory for aligned clients. Work towards resolution to reduce the aged AR and accelerate Collections. Driving results to achieve business metrics. Ensuring timely delivery of projects/assigned reports. Self-driven, People leader and result oriented. Engage the team create IDPs and groom them for growth opportunities. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Identify and Implement automation/performance improvement strategies. Manage a...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsProject management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus c...

We are seeking a dynamic and experienced Team Lead Operations to supervise daily operations and ensure smooth delivery of services in a fast-paced BPO environment. The ideal candidate will be responsible for leading a team of agents, driving performance metrics, ensuring compliance with company standards, and delivering outstanding customer satisfaction. Key Responsibilities: Team Management: Supervise, coach, and mentor a team of agents to achieve performance targets (KPIs/SLAs). Monitor attendance, schedule adherence, and overall discipline of team members. Conduct regular team huddles, one-on-one sessions, and performance reviews. Operational Excellence: Ensure operational efficiency and ...

Key Responsibilities: Control Team Attrition & Motivate Agents for Work. Ensure Insurance/Sales & Quality targets are met. 2+ Years of Operations Management experience in Insurance/Sales. Immediate joiner. Hr Suhail Khan 7840812882(WhatsApp)

Role & responsibilities Candidate should have international exposure with team handling experience. Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Should have experience on shrinkage, attrition, CSAT...

Manage and supervise a team of 15–20 associates, ensuring performance targets are met or exceeded. Monitor daily operations including volume handling, case resolution, and escalation management. Confortable in UK Shift. Contact- 9311035462 (Aman)

Experience: Hands-on expertise in Google & Meta Ads International sales Experience Mandatory Excellent communication skills Required Immediate Joiners Required

Role & responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bound calls as per the leads receive from support team (Marketing, Admin-support) . 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Preferred candidate profile: 1. 4 Years of overall experience (Minimum 2 Years as a team leader in BPO/call center) 2. Good communication skills. (Fluency in English/Hindi both is must) 3. Highly organized and mature with respect to human relationships and can get the job done. 4. Candidate should be comfortable for target-base...

Job Title: Team Leader BPO Operations (Customer Support Voice) Location: Pune Package: Up to 10 LPA Need early joiners only maximum notice 30 Days Required Experience & Skills: Minimum 5 years of experience in international voice-based customer support process. At least 1 year of experience as a Team Leader handling a voice process team. Strong understanding of BPO operations and performance management . Excellent communication and interpersonal skills. Proven ability to manage critical metrics including Attrition, Shrinkage, AHT, and NPS . To Apply: Call Kanika on +91-9953939776 or email your resume to kanika@manningconsulting.in

As a Functional Collaboration specialist, you will work closely with the Regional HR Business Partner to integrate data from multiple systems for comprehensive analysis. Additionally, you will partner with business leaders to align HR strategies with operational goals, offering strategic HR guidance on workforce planning, talent development, and organizational design. Your role will involve presenting findings and data-driven recommendations to senior management and other key stakeholders. It is essential to stay up to date with the latest trends, tools, and best practices in people analytics and HR technology. Moreover, you will be responsible for continuously improving data collection proc...

Job Title: Sales Manager BPO Contact Centre Location: Hyderabad /Kochi/Bangalore Department: Sales (Contact Centre BPO) Reports To: Assistant Sales Manager (B2C Telesales ) Job Summary: We are looking for a dynamic and result-oriented Sales Manager to lead our BPO Contact Centre sales team. The role involves managing a team of 30 sales executives, driving revenue growth, ensuring high-quality customer interactions, and achieving business targets. The ideal candidate must be fluent in Telugu along with English/Hindi and possess strong leadership and people management skills. Key Responsibilities: • Lead, mentor, and manage a sales team of 30 executives to achieve monthly and quarterly sales t...

Requirements : Exp.in BFSI Process Voice Process Mandate. (Banking, Financial Services, Insurance) Must be aware of shrinkage, attrition, AHT, NPS, CSAT , 7QC Tools,BQM Must have 1 year exp in the same role & 4 -9 years total HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 -9 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is pr...

Role & responsibilities I. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And that's why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative ti...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Coimbatore Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4.3L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an e...

Role & responsibilities Key Skill Set- B2C sales, tele sales, inside sales, outbound sales Insurance - Motor Insurance / Health Insurance Designation- Assistant Manager Team Size- 50 + Major Job responsibilities Tele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service. Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth. Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, c...

Role & responsibilities Key Skill Set- Inbound Voice process, Customer service and collection , Tamil is mandatory Insurance - Health Insurance Designation- Team Leader Team Size- 10-15 Major Job responsibilities Tele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service. Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth. Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, ...

About The Role Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI mode...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad . Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence to schedules, and man...

About The Role Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI mode...

Key Deliverables: Oversee and manage the P&L for 500+ FTE International Voice Customer Service Operations. Lead and drive strategic and tactical operational directions to achieve business objectives. Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores. Conduct regular business reviews to monitor performance and implement operational improvements. Role Responsibilities: Manage large teams across multiple business accounts, ensuring operational goals are met. Collaborate with client stakeholders and internal leadership to maintain customer satisfaction. Drive continuous improvements in operations, enhancing quality and cust...

Key Deliverables: Oversee and manage the P&L for 500+ FTE International Voice Customer Service Operations. Lead and drive strategic and tactical operational directions to achieve business objectives. Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores. Conduct regular business reviews to monitor performance and implement operational improvements. Role Responsibilities: Manage large teams across multiple business accounts, ensuring operational goals are met. Collaborate with client stakeholders and internal leadership to maintain customer satisfaction. Drive continuous improvements in operations, enhancing quality and cust...

Key Deliverables: Lead a team of 1520 agents to meet productivity, quality, shrinkage, and attrition targets Analyze team performance and ensure adherence to SLAs and customer satisfaction goals Provide coaching, training, and feedback to team members Handle live escalations and floor support in a 24/7 environment Role Responsibilities: Drive performance metrics including IC targets and AHT across tenure buckets Recommend and implement process improvements to enhance efficiency Conduct regular TNAs to bridge knowledge or skill gaps Prepare and analyze performance reports to identify improvement areas