1758 Attrition Jobs - Page 36

Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Candidate must be able to speak fluent with either Kannada or Malayalam or Telugu. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidates can share their CV to pavatharanip1@hexaware.com, 7305044617 Regards, Pavatharani

Responsibilities: Lead a voice process team of 15–20 associates. Ensure quality, performance, and process compliance. Handle client escalations and ensure timely resolution. Drive continuous improvement initiatives. Required Candidate profile Eligibility: Graduate in any discipline. Minimum 1 year of experience as a Team Leader in Voice/Customer Service. Strong communication, leadership, and people management skills.

Requirements of Team Leader Exp.in Social Media /email process / Chat Process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

We Paisabazaar is hiring Team Leader (Outbound Telesales) for Chennai location. Candidate should have relevant experience in outbound Telesales (BPO Sales). Interested Candidates can call or WhatsApp their resume on 9667761607 - RASHI. Job Locations : Chennai (Taramani) Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no losses or errors occurred while assisti...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

referred candidate profile Experience as Team Lead on papers of 1years on papers. Experience in banking collections process is a must. Experience in BPO is a must. Comfortable with 6 days working Details 6 days working Day rotational shifts loction - Hyderabad

Dear Candidate We have urgent opening in 102/108 Ambulance services at Uttar Pradesh for the post of Team Leader .please find the details below & share your resume , if Interested. Company :102/108 Ambulance Services Location :Lucknow Responsibilities: Team Management, Attrition management, Shrinkage, AHT, CSAT, SLA Management, Briefing, Call flow Education : Any Graduate Must be comfortable to work in rotational shift Share your updated resume at the earliest up108_hr2@emri.in

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Job Description 8+ years’ experience in International Customer Service, Experience in managing international voice clients preferably in Banking/Insurance/Healthcare Experience in managing large teams with 125+ frontline staff

Your key priorities and responsibilities include and not limited to: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations Communicate expectations to ...

Education: Graduate/Undergraduate Experience Target (in this job or a related function/field) : 1-3 Years of experience as Team Leader Prior experience in Voice process is a must Experience working with cross-functional teams Experience managing budgets and resources Experience with project management methodologies Experience in a customer-facing role Experience with performance management and employee development Experience with data analysis and reporting Skills: (identify essential skills required, and identify additional skills that enable success in performing this job) Setting goals and objectives for the team and ensuring that they are aligned with the organization's overall strategy....

eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-ter...

JD Team Leader: Must be aware of shrinkage, attrition, AHT, NPS, CSAT,KPI,KRA,SLA, etc. Must be from BPO industry. Salary: Bangalore - 5 lpa Nagpur - 4.2 lpa Mumbai - 5-6 LPA . HR Manya 95224 65846 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Role and Key Responsibilities: • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements. • Regularly impart effective coaching to team members, ensuring consistent high performance delivery. • Identify performance related issues, develop an action plan for improvement and implement corrective actions. • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations. • Communicate expectations to employees and provide timely updates. • Provide subject matter expertise in handling escalated customer ...

Job Title: Human Resource Business Partner (Executive - 1 Year Contract) Location: Gurgaon Company Overview: IGT Solutions is a leading organization looking to hire a Senior Executive HR Business Partner for its Gurgaon location. This position will involve managing HR operations for the branch, supporting business partners, and ensuring smooth HR functions within the company. Job Summary: The Senior Executive HRBP will lead HR operations in the branch, handle all HR activities, and provide support to business partners. This role will ensure the smooth execution of HR processes, employee engagement, retention, and compliance with policies. Key Responsibilities: Employee Queries & Concerns: Ef...

Graduate (any stream). 36 years of BPO experience , with at least 1–2 years as a Team Leader in Voice Process . Strong knowledge of Inbound/Outbound Voice Operations, Customer Handling, and Call Center Metrics . Excellent people management, coaching, and conflict resolution skills . Proficiency in MS Excel & reporting . Strong communication and interpersonal skills . Willingness to work in rotational shifts (including night shifts if required).

Graduate (any stream). 3-6 years of BPO experience , with at least 12 years as a Team Leader in Voice Process . Strong knowledge of Inbound/Outbound Voice Operations, Customer Handling, and Call Center Metrics . Excellent people management, coaching, and conflict resolution skills . Proficiency in MS Excel & reporting . Strong communication and interpersonal skills . Willingness to work in rotational shifts (including night shifts if required).

The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards companys vision. Additionally, the candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best people practices and process improvements...

For Team Leader: Minimum 4 Years Of Experience with Minimum 1 Year Of Experience As A Team Leader in Inbound Customer Service (Voice Process) Or Seller Support is Mandatory, where managed Team Of Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English. CTC Upto 5 LPA For Assistant Manager: Minimum 7 Years Of Experience with Minimum 1 Year Of Experience As An Assistant Manager in Inbound Customer Service (Voice Process) Or Seller Support is Mandatory, where managed & Coached Team Leaders, Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English And have handled Clients....