1758 Attrition Jobs - Page 33

Roles and Responsibilities : Lead a team of telesales agents to achieve daily targets and improve customer satisfaction. Develop and implement effective strategies to reduce attrition and shrinkage rates. Conduct regular performance reviews, provide feedback, and coach team members to enhance their skills. Analyze sales data to identify trends, opportunities, and areas for improvement. Job Requirements : 3-12 years of experience in B2C sales or outbound process. Proven track record in team handling, team leading, or team management roles. Strong understanding of outbound sales principles and techniques. Excellent communication skills with ability to motivate teams.

Send resume: Tanuja@wissenpro.com | Call: 889-702-1143 We're Hiring: Deputy Manager Operations (Content Management Process) Lead and optimize end-to-end operations for a content management process in a dynamic BPO environment. Key Responsibilities: Manage day-to-day operations for the content management team. Ensure accuracy, compliance, and timely delivery of content-related tasks. Drive quality, productivity, and process efficiency through regular monitoring. Lead, mentor, and motivate the team to achieve performance targets. Collaborate with cross-functional teams to streamline workflows and resolve escalations. Candidate should know attrition, shrinkage, capacity planning for team Have m...

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is hiring for Team Lead for Technical Support Voice Process. Role: Team Lead - International Voice - Technical Support Exp : 5 + Yrs Location : Ambit IT park, Ambattur Shifts : Flexible to Work in US Shift Notice : 15 days or immediate. Interested? Reach out to me directly at: prithiviraj.pudupatturamamurthy@movate.com Or send your updated resume via email. Responsibilities: # Graduation is mandate # Need excellent communication in English # Should have handled a team of 10 to 15+ people # Must be aware of shrinkage, attrition, AHT, NPS, CSAT # Must have fair understanding of presenting MBR, QBR and WBR # Must be from BPO industry

About the Role We are looking for a skilled Team Lead to manage and drive performance for our US Chat Support Process. The ideal candidate should have experience in handling chat operations, leading teams, and ensuring SLA/KPI adherence. Key Responsibilities Manage chat support team operations Drive SLA & KPI performance (AHT, CSAT, Response Time) Handle escalations and provide real-time support Conduct huddles, feedback, and performance reviews Motivate & mentor the team for continuous improvement Requirements 4 years BPO experience with 1 year as Team Lead (Chat process preferred) Excellent written communication (grammar, typing speed) Strong analytical & problem-solving skills Willing to ...

The job involves planning and maintaining monthly rosters while ensuring optimal allocation of manpower based on flight schedules, seasonal fluctuations, and cargo volumes. You will be responsible for managing manpower numbers in alignment with leaves, sickness, attrition, replacements, and promotions. The work location is Kempegowda International Airport with a 6-day working schedule and 1 week off. Candidates with any graduation background can apply, but preference will be given to those with more than 2 years of experience in manpower planning within the Air cargo, manufacturing, or E-commerce industries. The salary range for this position is between 40k to 60k, and the job type is Full-t...

TEAM LEADER || INTERNATIONAL BPO || VERY VERY EXCELLENT ENGLISH COMMUNICATION SKILLS SHOULD BE THERE ( APPLY ACCORDINGLY) On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - GURGAON CTC - Up to 12.5LPA Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSA...

Key Responsibilities -Lead, coach, and motivate a team of sales executives to achieve and exceed sales targets. -Drive revenue growth by developing and implementing effective sales strategies. -Monitor team performance and provide guidance, training, and support where needed. -Handle escalations and assist team members in closing key deals. -Analyze sales reports, market trends, and customer feedback to optimize performance. -Ensure team adherence to company policies, sales processes, and compliance guidelines. -Collaborate with senior management to forecast sales, plan campaigns, and achieve business goals. Requirements -At least 2 -9 years in a leadership/ supervisory role. -Strong backgro...

Leading BPO in Chennai Hiring For Team Leader/Sr Team Leader//Assistant Manager Domestic Collections Process CTC UPTO 6 LPA Require min 1 Year as Team Leader Experience in BPO *** Language fluency Hindi / Tamil + domestic collection with team handling experience*** Strong in Operations Matrices like Attrition, Shrinkage, CSAT Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities Responsible for the day-to-day supervisi...

Leading BPO in Gurgaon Hiring For Team Leader/Sr Team Leader//Assistant Manager International Voice Process CTC UPTO 12 LPA Two Way Cabs Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Require Excellent Communication skills in English in Written & Verbal Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the...

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals. Responsibilities Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performa...

Roles and Responsibilities Manage a team of linguists to ensure efficient language editing and proofreading services. Oversee daily operations, ensuring timely delivery of projects and meeting client expectations. Develop strategies to reduce shrinkage and attrition rates within the team. Ensure effective communication among team members, clients, and stakeholders through regular meetings and feedback sessions. CONTACT - HR KHUSHI [ 6306076355 ] MAIL - vermakhushi803@gmail.com

Immediate Hiring for Team Leader Location-:Gurugram Shift-: US shift Min 2 Yrs Exp as TL in Int Voice Process Performance Management, Attrition and Shrinkage Call@9354045326 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 10 LPA in Gurugram Exp of Voice Process in International BPO. Excellent Communication Skills Rotational Shifts with 5 Days working both side cabs Call@9354045326 / 9953262467

Job description Opening_ Manager Operations_ Navi Mumbai Minimum 2-year experience as an Operations Manager Voice Experience is mandatory. Overall experience of Minimum of 10+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in rotational shifts 6 days working, Rotational Week Off Location : Ghansoli Interested can share resume on matild...

Overall Purpose / Accountabilities / Specifications Of Role A key influencer in driving the Organisational Strategy for USCB Operations in the region, Work with the wider USCB Operations group across the India and US region to ensure that key organizational deliverables in the Transformation, Innovation and Capacity Creation domains are achieved, Will report to the MD of USCB Operations in the local region to support the day-to-day deliverables of the USCB COO in the region & co-ordinate executive inputs and responses on behalf of USCB COO in the region Provide leadership for teams in the Transformation / Capacity Creation / Data Science domains and lead execution in the area of innovation t...

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

WALK IN DRIVE NOIDA Walk-In Details: Date: 30-08-2025 Time: 10:00 AM to 06:00 PM Location: TaskUs, Noida (TaskUs, NSL Techzone, 8th Floor, Plot no 8, Sector 144, Noida 201301) Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure ...

Ops Manager & AM Graduation mandate 5 days working 2 rotational week off Should be fluent in English. Looking for immediate joiner * 2 years of on paper exP. in same Role mandate. * Overall 10+ years of exp. * Salary -7- 10 lpa Call -7697428237 Required Candidate profile Must have experience in BPO industry Must have total 9+ years of experience in total. Should have lead overall processes SLA, P&L and client management,Profit & loss

Key Responsibilities: Partner with leadership on performance, engagement, and staffing strategies Manage employee relations, ensuring fair policy application and resolving concerns Leverage HR data & reporting for informed decision-making Drive employee engagement initiatives and foster a positive culture What Were Looking For: 1-3 years of HRBP or generalist experience. Strong communication & interpersonal skills with proficiency in English. Ability to thrive in a fast-paced environment. Proficient in MS Office and HRIS tools.

Role & responsibilities Key Skill Set- B2C sales, tele sales, inside sales, outbound sales Insurance - Health Insurance Designation- Assistant Manager / Deputy Manager Team Size- 50 + Major Job responsibilities Tele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service. Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth. Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, co...

As a potential candidate for this role, you should possess on-paper experience as a Team Leader or Assistant Manager, specifically in the BPO industry with outbound sales experience. It is essential to have a deep understanding of manpower calculation, shrinkage, and attrition, coupled with strong leadership and data analytical skills. Additionally, being target-driven is crucial for this position. If you meet these qualifications and are interested in this opportunity, kindly send your resume via direct message to amit.bhatnagar@lawyerpanel.org.,

TEAM LEADER || INTERNATIONAL BPO | BANGALORE / GURGAON On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - BANGALORE / GURGAON CTC - Up to 12.5LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years ...

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office ** THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD ** Designation : - Senior Team Leader Role : - Handling Customer Service Team Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs) + (night shift) Week-Off : - 2 Rotational Week-off Age Criteria : - 25 to 37 Roles and Responsibilities: 1. Develop and implement effective training programs to enhance team performance and productivity.2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First C...

Roles and Responsibilities Manage a team of customer support agents through chat process, ensuring timely resolution of customer queries and issues. Monitor and analyze key performance indicators (KPIs) such as CSAT, SLA, attrition, shrinkage, and floor management to optimize team performance. Provide coaching and training to team members to improve their skills and knowledge in chat support processes. Ensure compliance with company policies, procedures, and regulatory requirements related to customer service. Collaborate with other teams to resolve complex customer issues that require escalation. Desired Candidate Profile 6-10 years of experience in Banking/BPO industry with expertise in Ch...

We are looking for a high-impact Manager / Senior Manager Early Life Intervention (ELI) to lead a mission-critical function within our HR team, focused on enhancing the experience, engagement, and retention of new employees during their first 90 days. This role is pivotal to shaping the employee journey, driving cultural alignment, and enabling performance from Day 1 in a fast-paced BPO environment. As the ELI Lead, you will design and execute strategic interventions, own early lifecycle management, and partner cross-functionally to drive engagement, compliance, and business outcomes. Own the 0-90 Day Employee Lifecycle: Drive seamless induction, onboarding, and early employee experience acr...

We are seeking an experienced and dynamic Team Lead Operations with proven expertise in managing processes. The ideal candidate will be responsible for leading a team of associates, ensuring process excellence, maintaining SLAs/KPIs, and driving performance in line with organizational goals. This role requires strong communication skills, people management capabilities, and prior experience in international voice/non-voice processes (BPO/KPO/shared services). Key Responsibilities: Manage day-to-day operations for an international process, ensuring delivery of service as per client requirements. Monitor team performance, track KPIs, and ensure achievement of SLA targets such as quality, produ...