1758 Attrition Jobs - Page 32

Responsibilities Lead, manage, and motivate a team of sales executives/telecallers. • Monitor team performance against sales targets and KPIs. • Provide regular coaching, training, and feedback to improve productivity. • Prepare daily/weekly reports and ensure MIS accuracy. • Handle escalations and resolve customer queries effectively. • Ensure adherence to company policies and sales quality standards. Requirements Qualification: Graduate / HSC with relevant experience. • Experience: Minimum 1-9 years in sales + at least 1 year as Team Leader (BPO/Telecalling/Field Sales preferred). • Strong background in achieving and driving sales targets. • Excellent communication, leadership, and people-...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Assist in sourcing, shortlisting and coordinating interviews for retail roles within the assigned stores. Ensure timely onboarding of new hires and conduct induction programs to familiarize them with company values and policies. Act as a liaison between store staff and management to handle queries, promote engagement activities and support grievance redressal. Track appraisal timelines, coordinate performance feedback sessions and support documentation for employee evaluations. Ensure adherence to HR policies at store level and assist in driving awareness regarding company policies, code of conduct and POSH. Organize employee engagement sessions (soft skills, POS, compliance) and assist in t...

Hiring Drive timely, efficient recruitment across locations. Engagement Lead store visits, boost morale, reduce attrition. Compliance Ensure HR policy & labor law adherence. Performance Manage feedback, ID top talent, support growth. Onboarding Deliver smooth joining & training experience. HR Ops Maintain accurate HR data & dashboards. Employee Relations Resolve issues, foster positive culture. Strategy Provide field insights, champion company values. Location - New Delhi,Amdabad,Gurugram,Bengaluru,Mumbai

Responsibilities: * Oversee collections process from start to finish * Ensure timely payments through effective communication * Collaborate with team on strategies for shrinkage reduction Health insurance

Responsibilities Lead and supervise the voice-based collections team Monitor daily performance and ensure target achievement Handle client escalations and resolve disputes efficiently Prepare reports using Advanced Excel and train new team members Health insurance

Job Title: Team Lead Location: Ghansoli Experience: Minimum 1 year as a Team Leader in BPO/Call Centre Industry: Inbound (Blended Process) Employment Type: Full Time Shift Timings 5 Days/Day Shift with fixed offs Roles and Responsibilities: Lead and motivate a high-performing sales voice team to achieve targets. Monitor team metrics, provide feedback, and drive performance improvements. Guide team members in their career progression through coaching and support. Manage change requests and ensure smooth implementation. Work independently with minimal supervision to meet business objectives. Foster a positive and collaborative team environment. Ensure team clarity on KRAs and individual respon...

Job description Graduate / Undergraduate Excellent Communication Skills Min 1 year as TL on papers for international Voice Process Prefer immediate Joiners

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards, policies, and procedures. Required Candidate profile - Min 2 year experience on papers as Team Leader in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.

BPO International Customer Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

About The Role Relationship Manager-Commercial Vehicle (CV)-Retail-Marketing Branches Operations JOB DESCRIPTION To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisi...

About The Role Relationship Manager-Commercial Vehicle (CV)-Retail-Marketing Branches Operations JOB DESCRIPTION To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisi...

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to unde...

Key Responsibilities Team Leader (International Voice Process) Lead & Manage : Guide a team of voice agents to achieve and exceed SLA targets in Quality, AHT, CSAT, and Attendance . Performance Monitoring : Monitor live calls, dashboards, and metrics; provide timely feedback and coaching to agents. Escalation Management : Handle escalated customer queries promptly to ensure effective resolution. Team Engagement : Conduct daily huddles and weekly performance reviews while maintaining high team motivation. Cross-Functional Collaboration : Work closely with QA, Training, and Workforce teams to drive continuous performance improvement. Reporting & Analysis : Prepare performance reports and atten...

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to unde...

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to unde...

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to unde...

Candidates should be from BPO/BPM Background Telecom background experience would be Preferred Only diversity candidates can apply for this role Total Experience - 15+yrs Relevant Experience - 1+ yrs (Senior Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling Managers, AM's & TL's Location: Airoli, Navi Mumbai College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication...

Job description: Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Note: Candidate must be able to speak fluent with Malayalam. Interested candidate can share the resume: Email id: NandhiniA1@hexaware.com Contact Number: 7358342513

Job description Key Responsibilities -Lead, coach, and motivate a team of sales executives to achieve and exceed sales targets. -Drive revenue growth by developing and implementing effective sales strategies. -Monitor team performance and provide guidance, training, and support where needed. -Handle escalations and assist team members in closing key deals. -Analyze sales reports, market trends, and customer feedback to optimize performance. -Ensure team adherence to company policies, sales processes, and compliance guidelines. -Collaborate with senior management to forecast sales, plan campaigns, and achieve business goals. Requirements -At least 1 -2 years in a leadership/ supervisory role....

Immediate opening for Tele sales Team Lead Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Experience in Telecom domain is mandate. Should be able to calculate Attrition, Shrinkage, AHT. Should have been experience in Tele sales is mandatory Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Notice Period - Immediate Joiner (or) 30 days Interested candidate can share CV to the below mail id: NandhiniA1@hexaware.com, 7358342513

We are inviting applications for the role of Assistant Manager Location-Hyderabad In this role, you will be working as a Team Manager, will be leading a team up to 20-25 employees. Leading teams to optimize customer experience for Genpact Clients. This role will also involve working with customer-experience management team of Genpact interfacing with multiple Genpact clients in mapping the customer experience journey and meeting customer expectations. Should be professional from the Customer Experience management leader with Tech industry background. Should have an understanding of Content Moderation. The skills required for the job are: Proven track record of leading 20-25 member teams in c...

Details : Must have exeprience as a Team Lead of 1 Year on papers. Experience in banking collections and dialer is required. 6 days working. 1 rotational off.

Administratively manage a team & monitor their performance Motivate and recognize team members through implementation of the R & R programs Analyze various reports to enhance productivity Improve quality of service and increase client delight Prepare and submit periodic reports of Team performance and should identify the gaps/scope of improvement (if Targets are not met). Rostering and Scheduling of agents as per Process requirement Provide end-to-end resolution by taking ownership and doing follow-ups To ensure required login hours of the team to meet the volume of work. To ensure all the members of the team are equipped well to handle customers queries. To meet the Team targets like AHT, Q...