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3.0 - 6.0 years
6 - 8 Lacs
mohali, chandigarh, kharar
Work from Office
WFO Job Location Mohali International Voice Process Rotational Shifts 5 Days working Immediate Joining Salary upto 8 LPA Eligibility: Min. 3 year of Team Handling Voice Exp required in BPO On Paper exp needed Interested Call 9815111359 Baljit Required Candidate profile Immediate Joiners CV Criteria : Prior Experience and Last salary must be mentioned The experience must be on paper Must be aware about KPI's Flexible for 24X7 Shifts Good Customer Handling Skills
Posted 2 months ago
3.0 - 8.0 years
4 - 7 Lacs
chennai
Work from Office
We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Chennai - Tharamani, Tidel Park. Prior experience inBPO sales is a must Interested Candidates can share their resume on kiranyadav@paisabazaar.com. Job Locations : Chennai Tharamani, Tidel Park. Product - Credit Cards & Loans Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no los...
Posted 2 months ago
2.0 - 3.0 years
3 - 5 Lacs
bengaluru
Hybrid
Job Roles and Responsibilities Team Leader Position Overview The Team Leader Call Center is responsible for managing and guiding a team of call center agents to achieve operational excellence, maintain high service quality, and ensure that performance targets are consistently met. This role demands strong leadership, analytical skills, and a focus on motivating the team to deliver superior customer experience and meet organizational KPIs. Key Roles and Responsibilities 1. Team Management and Leadership Supervise a team of call center agents, ensuring adherence to company policies and performance standards. Conduct daily team briefings to communicate goals, performance metrics, and updates. F...
Posted 2 months ago
4.0 - 9.0 years
4 - 8 Lacs
gurugram
Work from Office
Only Female Candidates can apply. Must have Min 1.5yrs exp as a Team Leader from International Customer Service Process BPO. Well Versed with KPIs. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 2 months ago
5.0 - 10.0 years
5 - 7 Lacs
bengaluru
Work from Office
Roles and Responsibilities : Lead a team of voice process agents to achieve service level agreements (SLAs) and key performance indicators (KPIs). Manage escalations, shrinkage, and attrition rates to maintain high levels of customer satisfaction. Develop and implement strategies to reduce CSAT scores through effective people management skills. Monitor metrics such as AHT, TAT, SLA compliance, and KPIs to identify areas for improvement. Job Requirements : 5-10 years of experience in US Voice Process or similar industry. Strong stakeholder management skills with ability to handle multiple priorities simultaneously. Excellent team handling and people management skills with focus on performance...
Posted 2 months ago
1.0 - 3.0 years
4 - 8 Lacs
pune
Work from Office
Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to impr...
Posted 2 months ago
5.0 - 8.0 years
12 - 16 Lacs
pune
Work from Office
Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...
Posted 2 months ago
5.0 - 8.0 years
12 - 16 Lacs
hyderabad
Work from Office
Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...
Posted 2 months ago
5.0 - 8.0 years
12 - 16 Lacs
hyderabad
Work from Office
Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...
Posted 2 months ago
3.0 - 8.0 years
3 - 7 Lacs
gurugram
Work from Office
We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Gurgaon sector 44. Prior experience inBPO sales is a must Interested Candidates can call or WhatsApp their resume on 9667761607 Job Locations : Gurgaon sector 44 plot no 129. Product - Credit Cards Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no losses or errors occurred while...
Posted 2 months ago
4.0 - 9.0 years
5 - 11 Lacs
gurugram
Work from Office
BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!
Posted 2 months ago
3.0 - 8.0 years
4 - 7 Lacs
bengaluru, mumbai (all areas)
Work from Office
Roles and Responsibility Lead the quality team in developing and implementing effective quality control processes. Conduct regular audits to ensure compliance with industry standards and company policies. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Develop and maintain quality metrics and reports to track performance. Provide training and coaching to team members on quality procedures and best practices. Foster a culture of continuous improvement within the team. Job Requirements Proven experience in quality assurance and leadership, preferably in a BPO or IT-enabled services environment. Strong knowledge of CRM systems and processes. Exce...
Posted 2 months ago
4.0 - 9.0 years
3 - 5 Lacs
chennai
Work from Office
Role & responsibilities Responsible for Revenue Generation by managing teams of Services Executive and making sure they generate leads and convert them into sales. Ensuring delivery on productivity along with product mix. customers over phone, explain them the product & features and deliver value to the customers Excellent Verbal communication; Proficiency in Regional Language and English Strong Analytical Skills Excellent Leadership / Supervisory Skills • Strong Interpersonal Skills Strong knowledge in Online Marketing Strong knowledge in Telemarketing Target oriented Excellent Selling Ability Action Oriented Integrity Interpersonal Effectiveness (Negotiation Skills, Teamwork) Customer Focu...
Posted 2 months ago
2.0 - 4.0 years
1 - 6 Lacs
mumbai suburban, goregaon
Work from Office
We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...
Posted 2 months ago
5.0 - 10.0 years
6 - 10 Lacs
mumbai
Work from Office
About the team : This team is part of the Merchant Lending vertical and caters to the Merchant loans section. They have the ownership of merchant cash advance sales. About the role : This is a B2C Sales role that requires a high level of people management, training, grooming the field sales executives and generating revenue, and driving P/L and growth for the assigned region. Expectations/ Requirements 1. Responsible for the MCA Sales in the city. 2. Manage an assigned geographicsalesareato maximizesalestarget and meet corporate objectives. 3. Build and maintain relationships with key client personnel. 4. Manage Category leads from qualification to closure. 5.Ensure the team members are pres...
Posted 2 months ago
4.0 - 9.0 years
4 - 8 Lacs
hyderabad
Work from Office
BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity
Posted 2 months ago
5.0 - 7.0 years
8 - 12 Lacs
hyderabad
Work from Office
Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately. "Interested candidates can call and email their updated resume." HR Name: Lydia Rajan Contact : 9618240011 Email Id: lydia.rajan@marketstar.com Job Responsibilities: Oversee overall planning and performance of a particular market. Sales experience is preferable Ownership for overall delivery of service level components, quality, and productivity targets & indicators for a particular market. Determine operational strategies for a partic...
Posted 2 months ago
3.0 - 8.0 years
3 - 7 Lacs
gurugram
Work from Office
We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Gurgaon sector 44. Candidate should have experience in outbound sales with good team handling experience. Interested Candidates can call or WhatsApp their resume on 9667994002 HR Himanshi or Share resume on given email Id - himanshimoghey@paisabazaar.com Job Locations : Gurgaon sector 44 plot no 129. Product - Credit Cards Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed an...
Posted 2 months ago
5.0 - 10.0 years
6 - 10 Lacs
mumbai
Work from Office
About the team : This team is part of the Merchant Lending vertical and caters to the Merchant loans section. They have the ownership of merchant cash advance sales. About the role : This is a B2C Sales role that requires a high level of people management, training, grooming the field sales executives and generating revenue, and driving P/L and growth for the assigned region. Expectations/ Requirements 1. Responsible for the MCA Sales in the city. 2. Manage an assigned geographicsalesareato maximizesalestarget and meet corporate objectives. 3. Build and maintain relationships with key client personnel. 4. Manage Category leads from qualification to closure. 5.Ensure the team members are pres...
Posted 2 months ago
1.0 - 4.0 years
3 - 4 Lacs
kolkata
Work from Office
Company: Wow Momo Foods Pvt Ltd Location: Kolkata Website: www.wowmomo.com CTC: Best in Industry Role: HRBP Role & responsibilities Partner with regional and store leadership to align HR strategies with business objectives Support workforce planning, recruitment, onboarding, and retention strategies Drive performance management, coaching, and employee development programs Lead employee relations efforts, ensuring compliance and a positive work environment Analyze HR metrics (turnover, engagement, productivity) and recommend improvements Collaborate on compensation, benefits, and recognition programs tailored to frontline teams Facilitate change management initiatives during store openings, r...
Posted 2 months ago
2.0 - 7.0 years
2 - 5 Lacs
chennai
Work from Office
Team Lead / Assistant Manager Sales Work Location: Chennai (Guindy) Shift: General Shift (9:30 AM 6:30 PM) Experience: 5 -8 Years Industry: Internet / E-commerce / Service Job Type: Full-Time Roles and Responsibilities Lead a team of associates to deliver both sales and service targets through effective coaching and daily performance management Implement strategies to reduce shrinkage and attrition , ensuring high team engagement Monitor KPIs such as sales performance , and other key metrics to drive results Collaborate with internal teams to align goals and enhance performance. Requirements Graduate/Postgraduate 58 years of experience with a proven track record in leading sales teams and co...
Posted 2 months ago
1.0 - 4.0 years
0 - 3 Lacs
mumbai
Work from Office
Team Leader Responsibilities: Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team.
Posted 2 months ago
4.0 - 7.0 years
3 - 7 Lacs
noida, indore, gurugram
Work from Office
Healthcare Process Team Management Voice & Chat Process E-Commerce Experience will be add on 24*7 Shift 5 Days Working Both Ways Cab Required Candidate profile AT LEAST 1 YEAR OF ON PAPER EXPERIENCE AS A TEAM LEADER BPO EXPERIENCE IS MANDATORY Good Communication Required
Posted 2 months ago
7.0 - 11.0 years
9 - 13 Lacs
bengaluru
Work from Office
About The Role Skill required: Talent Acquisition - Onboarding Designation: Delivery Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsOur Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large re...
Posted 2 months ago
5.0 - 8.0 years
12 - 16 Lacs
pune
Work from Office
Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...
Posted 2 months ago
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