2218 Attrition Jobs - Page 28

Developed and implemented strategies to enhance team performance, resulting in a 21% improvement in KRA achievement within the team. Conducted regular performance assessments and provided constructive feedback to team members

About The Role Skill required: Delivery - HR Analytics Designation: I&F Decision Sci Practitioner Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Talent & HR analytics practice in Accenture BPO provides analytical services to large number of Accenture clients across industries. Its analytical solution portfolio covers entire span of employee life cycle through offerings defined as Talent Acquisition, Talent Development, Workforce Engagement and Retention and Employee services.The team in Talent & HR analytics provides analytical solutions like Employer value proposition Talent demand forecast and workforce planning High performer profiling New hi...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Job Description We are looking for a dynamic and experienced Team Leader (SME) to lead and manage a team of Customer Service Associates handling international voice processes. The role requires excellent communication, people management, and problem-solving skills. You will be responsible for achieving operational targets, ensuring quality standards, and enhancing team performance in a high-paced international environment. Role & responsibilities Team Leader (International Voice Process / SME) Responsible for managing a team of agents handling international voice-based customer interactions (US/UK/AUS shifts). Supervise daily operations to ensure timely and efficient service delivery while m...

Teleperformance is hiring for Team Leader for Jaipur & Malad Location. Need candidates with min. 1 year of experience as a TL, in international process. Excellent Communication skills Graduation Mandatory, BPO experience is Mandatory, Candidates must be aware about the KRAs and KPIs of a Team Leader, People Management Skills, Shrinkage Control, Attrition Management, AHT, CSAT, SLA Management, Rotational shifts, 5 days working. Interested candidates can share their profile at Yamanurappa.kuri@teleperformancedibs.com Contact: 9449900627

Job Overview: As the Cluster HR Business Partner (HRBP) ,will play a pivotal role in aligning business objectives with employees and management. You will serve as a strategic partner to leadership teams, ensuring that human resources initiatives are implemented effectively to drive business success. This is a high- impact role, requiring a deep understanding of both HR functions and the nuances of the retail/e- commerce industry, ensuring the optimal performance and development of the workforce across multiple locations within the cluster. Key Responsibilities: 1. Strategic HR Leadership: Partner with senior business leaders to define and execute HR strategies that support organizational goa...

Role & responsibilities Manage the day-to-day operations in accordance with requirements and SLAs set out in the MSA. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases Provide exceptional people management, mentorship and career development to members of your team, including managers and reps, achieve low attrition levels and high employee engagement Drive Operations teams to deliver continuous improvement and productivity/quality gains Flag and escalate business risks timely to client Routinely audit agents for their metrics and work. Coaching and feedback based on ...

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

End to End recruitment (including onboarding and training) Performance Appraisal HR Policies Compliance and policy management Organizational development Data management & reporting KRA Employee relations Salary structure, compensation & benefits

Were Hiring – Team Lead Operations Are you a dynamic leader with experience in international telecom processes? Position: Team Lead – Operations Location: Gurgaon Experience: 3+ Years (International Telecom or Sales Process will be preferred) Key Skills: Team management, performance coaching, process optimization, KPI achievement Why Join Us? Work with a global leader in customer experience Growth & learning opportunities Dynamic and collaborative work environment

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Description: Dynamics365 Lead Responsibilities Use the internal CRM tool to set up and automatize CRM campaigns through multiple channels. Find CRM best practices in the luxury, art, and auction world to propose new innovative and creative ideas and services, CRM programs and technologies. Establish the project plan and manage the execution of product launch campaigns, newsletters, and ongoing CRM programs that target key market segments across email and on-device. Understand the overall CRM architecture to check the coherence of data coming from the different systems. Take ownership of existing CRM programs in place, ensure their execution and propose further improvements. Create specific C...

Position: Team Leader – BPO Location: Pimpri, Pune Graduation Mandatory Experience: 3+ Years (1+ Year as TL in BFSI -documented) Salary: Up to 4.5 LPA Immediate Joiners Preferred Contact: 7696495267 hr.skyway603@gmail.com Required Candidate profile Strong communication & team management skills Sales / Upselling / Cross-selling experience One-year experience in relevant process email/social media.

1. Talent Scouting as per Business Needs & coordinating with Plant Teams & Consultants to bring right talent onboard. 2. Coordinate with hiring managers to identify staffing needs and candidate selection criteria. 3. Source applicants through online channels, such as Naukri, LinkedIn and other professional networks 4. Create job descriptions and interview questions that reflect the requirements for each position. 5. Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references and maintain back up for anticipating future needs. 6. Organize and attend job fairs and recruitment events to build a strong candidate pipeline. 7. Analyzes data and statistics for trend...

Team lead Operations - Customer Service Inbound Location - Nagpur No. of Opening: 3 Process : Ecommerce Role & responsibilities Facilitate day to day Operations Handling 2nd level escalated calls. Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same Maintain accurate and updated knowledge of all Clients procedures and systems Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary Interested, kindly share your updated resume to matildad@hexaware.com / 9082299130

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office **THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Senior Team Leader Role : - Handling Customer Service Team Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift) Week-Off : - 2 Rotational Week-off Age Criteria : - 25 TO 37 Roles and Responsibilities: 1. Develop and implement effective training programs to enhance team performance and productivity. 2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency. 3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First C...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Job Title: Team Leader Ecommerce Chat Experience Location: Pune Shift: Rotational (24x7 environment) About the Role: We are looking for a dynamic and experienced Team Leader to manage our Ecommerce Chat Experience team. The ideal candidate will lead a team of 15-20 members, ensuring high-quality customer service and operational excellence in a fast-paced, international process environment. Key Responsibilities: Lead, motivate, and manage a team of 15-20 chat support agents to achieve business goals. Drive team performance metrics including productivity, quality, shrinkage, and attrition. Provide continuous coaching, feedback, and support to team members to enhance skills and performance. Ana...

Job Title: Team Leader Ecommerce Experience (Chat Experience) Location: Pune Shifts: Rotational (24x7 environment) Key Responsibilities: Lead and manage a team of 15-20 members. Drive team performance across productivity, quality, shrinkage, and attrition. Provide regular coaching and support to team members. Review and recommend improvements to processes to enhance performance and CSAT. Identify training needs and address process gaps. Monitor performance and conduct weekly coaching sessions. Handle floor support and escalations. Ensure achievement of individual contributor (IC) targets. Maintain AHT levels as per targets across tenure buckets. Utilize basic computer skills, especially MS E...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Job Title: Team Leader Ecommerce Experience (Chat Experience) Location: Pune Shifts: Rotational (24x7 environment) Key Responsibilities: Lead and manage a team of 1520 members. Drive team performance across productivity, quality, shrinkage, and attrition. Provide regular coaching and support to team members. Review and recommend improvements to processes to enhance performance and CSAT. Identify training needs and address process gaps. Monitor performance and conduct weekly coaching sessions. Handle floor support and escalations. Ensure achievement of individual contributor (IC) targets. Maintain AHT levels as per targets across tenure buckets. Utilize basic computer skills, especially MS Ex...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitor...

Hiring for Team Leader : Bangalore & Chennai Experience : 1 to 2 Years Skills :BPO metrics: Understanding and managing key performance indicators (KPIs) like AHT, CSAT, and shrinkage. Immediate Joiner Interview Mode : Face to Face Sandhya :7349551579

Hiring for our client: WFM Analyst to handle RTA, forecasting, capacity planning, attrition, scheduling, reporting & headcount tracking. Requires 2+ yrs WFM experience, Excel skills, and strong analytical, problem-solving & communication abilities.