2218 Attrition Jobs - Page 26

Location: Navi Mumbai Shift details: Rotational shifts with rotational week offs Education: Graduate Team Lead Experience: Should have min 1.6 years of TL experience on paper Roles & Responsibilities: Manage a team of [10-20] customer service executives to achieve performance targets (AHT, CSAT, FCR, SLAs, etc.). Monitor live calls and provide regular feedback and coaching to agents. Handle escalated customer queries and ensure timely resolution. Analyze daily/weekly reports to identify performance trends and improvement areas. Conduct regular team huddles, performance reviews, and one-on-one sessions. Coordinate with Quality, Training, and Workforce teams to enhance team productivity. Motiv...

Location: Navi Mumbai Education: Graduate Shifts: 5 rotational working days with 2 rotational off. Roles & Responsibility: Should have experience into US Healthcare Chat operations or any other customer centric domain. Helping agents to resolve queries regarding transport. Monitor team performance against KPIs such as AHT, Quality, CSAT, and TAT. Lead a team of chat associates supporting US healthcare clients (payer or provider process). Handle escalations and provide timely resolution in compliance with client expectations. Prepare daily/weekly/monthly reports on team performance and present them to management. Experience in Chat / Non-Voice process in a healthcare BPO or any operations. Pe...

Basic Requirement 1. Must be a Graduate or equivalent. 2. Able to speak, read and write in English and any one or more of the languages. 3. Able to communicate confidently and politely, with good speaking skills. 4. Experience of at least 4 years in a BPO and at least 2 years of experience as Team Leader on paper. 5. Experience in coaching and developing skills of people. 6. Effective problem-solving and decision-making skills. Location:- Noida SEC 58. Interested candidate can share their cv over kavita.mehra@digitide.com or can share cv over 8920004180. Thanks Kavita Mehra

Job Title: Human Resource Business Partner Manager (BPO Experience - Mandatory) Location: Gurgaon Department: Human Resources (Any 9 hours Shifts) Profile Summary: IGT Solutions is seeking a dynamic and experienced HR Business Partner Manager for the Gurgaon location. The individual will be responsible for leading HR operations for the branch, managing all HR activities, and supporting business partners effectively. Key Responsibilities: Resolve employee queries and concerns efficiently and track the resolution within agreed timelines. Ensure strict compliance with labor laws and organizational policies. Implement and enforce the Discipline Policy and Code of Conduct across the organization....

Job Title: Human Resource Business Partner Manager Location: Gurgaon Department: Human Resources Profile Summary: IGT Solutions is seeking a dynamic and experienced HR Business Partner Manager for the Gurgaon location. The individual will be responsible for leading HR operations for the branch, managing all HR activities, and supporting business partners effectively. Key Responsibilities: Resolve employee queries and concerns efficiently and track the resolution within agreed timelines. Ensure strict compliance with labor laws and organizational policies. Implement and enforce the Discipline Policy and Code of Conduct across the organization. Maintain an attrition rate of 5% or below through...

Key Responsibilities : Team Management: Supervise and lead a team of call center agents. Monitor team performance, provide regular feedback, and conduct performance appraisals. Organize and lead team meetings to discuss performance, challenges, and updates. Operations Management: Ensure smooth handling of inbound customer inquiries and outbound sales calls. Implement and manage call center policies and procedures. Monitor call center metrics and KPIs to ensure targets are met. Training and Development: Identify training needs and provide coaching and mentoring to team members. Customer Experience: Address and resolve escalated customer issues and complaints. Ensure a high level of customer s...

Team Lead/ Customer Support/ BPS Technology Job Summary: We are looking for a dynamic and experienced Team Lead Customer Support to manage, coach, and drive a high-performing customer support team in a fast-paced environment. The ideal candidate should have excellent leadership, communication, and analytical skills, with a proven record of achieving process targets and ensuring customer satisfaction. Key Responsibilities: Lead and manage a team of customer support executives to meet performance and quality benchmarks. Monitor daily operations and ensure SLA adherence across all processes. Drive initiatives to improve CSAT and overall customer experience. Analyze performance reports and provi...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Someone who has managed domains like Insurance / Property valuation. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CS...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Hiring for Operations Manager Location: Hyderabad (Work from Office) Education: Minimum 15 years of formal education; Graduation is mandatory Experience: 10+ years in International BPO Skills Required: Operations Management, People Management For more information, please call at 8595717834.

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Designation: Team Manager Job Location: Bangalore (Work from Office) Shift: US Job Brief: To manage the day-to-day operations with a team of TAC engineers and meet the required service levels, quality and productivity. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team. Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers. Suggest process improvements, Value Adds and Improvement plans as required. Attend Weekly Review with Client. Ensure all Company policies and procedures are implemented consistently and fairly. Implement best practices on the ...

Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English Perks and benefits PF & ESIC plus Good Leave policy

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities Identify, develop, streamline and/or improve Management metrics, business rules, processes and procedures Ensure Account Management reporting continuously provides adequate, timely and useful support and information that business policies, business rules, processes etc are operating efficiently and effectively and in-line with health care operations Assist in the facil...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Operations Team Leader CSS Outbound Noida Main Responsibilities: Ensures that each team member meets / exceeds his or her goals and metrics on a daily, weekly, and monthly basis. Conducts performance management activities for team members supervised, handles escalations, and maintains transparency with the group on team / individual performance achieved. Analyzes and determines what affects agent / team performance, establishes solutions. Prepares and submits reports on team performance to the Operations Manager. Manages the queue to drive operational efficiency. Eligibility: Excellent verbal and written communication Must have ability to work under pressure Experience in Sales will be manda...