1758 Attrition Jobs - Page 22

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is...

About HRBP Head the Corporate Function for Talent Management Specialist- HR team. What we are looking for Education- MBA (Must) Currently into Talent Management role Corporate Experience on Pan India Level (Preferred) Tech Savvy Analytical & Logical Reasoning P&L and ROI mind-set & experience Skilled in Initiation, influencing, value creation Values we cherish Accountable- You take ownership of your work, can work with minimum supervision and honour deadlines Adaptable- You can work in an unstructured environment. As a matter of fact, you embrace uncertainty and see it as an opportunity to learn and grow Learner for life- You are a quick learner, are excited about solving new or previously u...

Position Title: Operation Delivery Leader (Coding Quality) Function: Coding Location: Hyderabad Shift Timings: 12:00 to 22:00 Hrs. (flexible) Reporting To: Director Responsibilities: Lead a team of quality senior managers/managers/ assistant managers for multiple business units/customers and across locations. Lead closer calibrated quality outcomes for end customers. Drive customer satisfaction for quality of coding output including corrective and preventive actions for customer quality concerns. Build and operate a predictable quality model and well aligned outcome-based quality assurance unit for coding. Actively collaborate new customer engagements for better quality outcomes including ca...

Position Title: Operation Delivery Leader (Coding Quality) Function: Coding Location: Hyderabad Shift Timings: 12:00 to 22:00 Hrs. (flexible) Reporting To: Director Responsibilities: Lead a team of quality senior managers/managers/ assistant managers for multiple business units/customers and across locations. Lead closer calibrated quality outcomes for end customers. Drive customer satisfaction for quality of coding output including corrective and preventive actions for customer quality concerns. Build and operate a predictable quality model and well aligned outcome-based quality assurance unit for coding. Actively collaborate new customer engagements for better quality outcomes including ca...

We're Hiring: Assistant Manager Operations Location: IGT Solutions Pvt Ltd Industry: IT & BPM | Travel | Transportation | Hospitality Shifts: Flexible Join a global leader in IT-BPM services for the travel domain! IGT Solutions is looking for an experienced Assistant Manager to lead a Travel process team handling. Key Responsibilities: Manage & motivate a team of agents handling customer Queries. Monitor performance, conduct reviews & ensure daily targets (>1000 cases/agent, 99% accuracy) Deliver coaching, feedback & regular audits Collaborate with cross-functional teams (HR, Payroll, L&D, Transport) Ensure team well-being & engagement Share data insights & suggest policy/process improvement...

Position: Assistant Manager (Airlines Operations) - Airlines Experience - Mandatory Department : Operations (International - Airlines Process) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more. We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and ha...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Title: Manager Ops - Domestic Process( Banking Experience Mandate) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to ne...

Position: Assistant Manager- Operations Location: Gurgaon Employment Type: Permanent Job Type: Full-time Profile Summary: IGT Solutions is seeking a dynamic Assistant Manager - Operations to lead and optimize business operations in a Contact Center environment . This role is responsible for providing strategic and tactical direction to the team, ensuring operational excellence, and driving customer satisfaction through close engagement with leadership and clients. The ideal candidate will enhance team performance, manage key metrics, and drive business profitability while fostering a collaborative and people-friendly environment. Primary Job Responsibilities: Act as a liaison between the cli...

Job Description : Requirements Minimum 2 years of team handling experience Experience in GDS (Sabre, Amadeus, or Galileo) Windows, MS Office, Google Applications (expert) Team player Preferred: Graduation or masters degree in Tourism, Business Administration, or a relative field Amadeus, Sabre, and Galileo (expert) Excellent communication skills Duties & Responsibilities: Team development responsibilities Support team members in their daily tasks Deliver training on the job Discuss & set personal targets with each team member Monitor team: their behavior towards customers & colleagues, their problems or ideas Evaluate team members: performance, mistakes, losses, creativity, strengths, weakne...

Role & responsibilities : 1. Strategic Partner: Collaborate with senior leaders to develop and implement HR strategies that support business goals. 2. Employee Relations: Manage complex employee relations issues, provide mediation, and ensure a positive work environment. 3. Performance Management: Oversee performance management processes, including goal setting, performance reviews, and development plans. 4. Talent Acquisition: Lead recruitment and onboarding processes to attract and retain top talent. Change Management: Drive change management initiatives to support organizational transformation and growth. 5. HR Metrics: Analyze HR metrics and provide insights to improve HR practices and b...

Role & responsibilities Key Skill Set- B2C sales, tele-sales, inside sales, outbound sales Insurance - Term Insurance Designation- Team Leader Team Size- 10-15 Major Job responsibilities Tele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service. Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth. Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, coaching, and mentoring to...

Were Hiring Workforce Management (WFM) Professional We are looking for a proactive and experienced WFM Specialist with strong expertise in planning, scheduling, and reporting. If you have a passion for workforce management and the ability to lead with efficiency, wed love to connect with you! Role Requirements: 8+ years of experience in WFM (Scheduling/Reporting/Capacity Planning/Rostering/Attrition/RTA/Skrinkage/Forecasting) Strong knowledge of Excel & reporting tools Excellent communication skills with the ability to drive initiatives Post Graduate qualification Notice Period: Up to 30 days Work Mode & Location: Hybrid Hinjewadi, Pune(Phase 2) 1-way cab drop provided If you meet the criter...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

Support end to end HRBP delivery. Foster a strong business relationship with the stake holders Induction and assimilation of the new joiners Employee Confirmation, Performance Management and Appraisals Employee Grievance Management and counseling Conduct regular employee connect sessions to understand their concerns and implement action plans to address them Conduct weekly meetings with respective business units Focus on supervisory enablement activities Plan and execute engagement activities for the location Address and resolve employee queries in a timely manner Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations Maintain in-depth ...

Job description Experience Minimum 2-year experience as a Team Leader in International voice process Minimum of 5 year of work experience in an International Voice Program from premium contact centers. Technical Competencies: (Job related) Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc. Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Usage Experience of E Wallets and have functional knowledge of the product. Soft Skills: Ensures adherence to contractual SLAs and manages the overall workflow w...

GLOBIVA is hiring for Team Leader. Location- Sector 18, Gurgaon (Haryana) 6 days working Rotational shifts and Rotational week-off Note:- There is no night shift for female employee Key Responsibilities: Performance Management: Drive the team to meet/exceed process KPIs: SLA (Service Level Agreement) adherence AHT (Average Handling Time) CSAT (Customer Satisfaction Score) FCR (First Call Resolution) Quality scores / Error rates Productivity and occupancy targets Monitor real-time performance dashboards and take corrective actions to achieve targets. Team Supervision & Development: Lead, coach, and motivate a team of [X] associates to deliver exceptional customer experience. Conduct regular p...

ROLE PURPOSE & OBJECTIVE Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition. Track conversion across campaigns and products. Assists internal verticals in understanding sales opportunities and generate leads across product lines. Conduct basic training for tele callers for their campaigns. Business/ Financials Monthly target adherence Increase lead conversion from cross selling Value Generation from campaigns Regular follow up with business team and coordinating with branches and other alternate channels Design new campaigns Customer...

Hiring Assistant Manager/Sr. Team Leader (Outbound Telesales) for banking product sales. Candidate should have experience in outbound sales in Banking products only with good team handling experience. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar) or Share resume on given email Id - Brijeshkumar@paisabazaar.com Job Locations : Delhi And Gurugram Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flex...

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attr...

Requirements Description and Requirements Role: Resource Planner Shift: US Shift timings Experience: 3+ Years Key Skills: Capacity Planning, Headcount Planning, Resource Planning, Shrinkage, Utilization, Occupancy, Forecasting Position Summary: A Forecasting and Capacity Planning Analyst produces long & short-term resource plans for frontline agent and seat resources The analyst acts as the primary client-facing representative of WFM and serves to unify planning for programs supported in multiple locations The analyst will quantify productive resource requirements starting from the bidding stage to the end of life on an account Aside from this, they will produce simulations of resource maxim...

Immediate openings For Team Lead_ International_ (Inbound) Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be able to speak fluent in Malayalam and Hindi Note: Interested candidate can drop your resume to the below email id. Email id: NandhiniA1@hexaware.com Contact Number: 7358342513

TEAM LEADER || INTERNATIONAL PROCESS ONLY || HYDERABAD On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Candidates Must be From Team Leader in to International Process Voice Exp (Mandate) Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - HYDERABAD CTC - Up to 8LPA Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders (Apply Accordingly) Work from Office Experience working into BPO Domain is a MUST Should have experience in Team...

Primary Responsibilities: Maintain knowledge of coding and billing requirements and regulatory changes KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition Quick turnaround using logical understanding of data Manages overall personnel, performance, and discipline of the assigned project(s) Provide expertise and leadership in assigned functional area Manage relationship with internal stakeholders and functions Manage all client interaction and client communication. Should front end the relationship with the client Review and analysis of periodic reports and metrics Evaluation of operational practices and procedures Provide support to quality initiatives targete...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...