Operations manager/Assistant Manager Domestic Collections MIN 2 yrs exp as Collections Manager on paper excluding AM/DM exp Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage call,whatsapp cv Amit 8178259405/Neha 8287267407 Required Candidate profile Hiring Assistant Manager Operation-Collection Work from Office Kolkata Hiring Manager Operation-Collection Work from Office Noida Perks and benefits Salary no constraint for suitable candidate

Team Leader II Noida upto 6 LPA Work From Office International Airlines Experience Mandatory Having at least 1 year on paper experience as TL Designation of TL should be on paper. Graduation Interested candidates contact on 6280939007 (HR Khushi) Required Candidate profile Aware about Attrition, Shrinkage, SLA, CSAT,AHT & Team Handling (TL) Flexible for 24X7 Shifts Min total 3 years of exp in BPO Rotational shifts and rotational week-offs Excellent Communication Skills

Role The HR Business Partner is responsible for enabling HR processes and objectives with employees and management in designated business units/ practices. The position is a blend of operational deliverables, quality projects and partnerships with business and other support functions, in order to deliver value-added service to management and employees as per the company's guidelines, regulations and objectives DO People Practices/ EE Experience - Leads autonomously HR processes for allocated practices/ accounts (performance calibration, promotions/ progressions, employees queries, etc.) and is SOPC for service lines/ practice/ accounts. Provides timely information and/or education to employees and people managers of company on HR practices and policies. - Collates feedback via SKIP level sessions, NMAs, FGDs, 1:1s, exit interviews, HR Unplugged and proactively proposes improvement measures. Ensures a regular follow up to action plans agreed with managers as a result of the above sessions and brings visibility to L2 on those. - Analyzes and interprets various types of employee reports from Power BI & other tools (e.g. employees satisfaction, attrition %, exit data etc.) to guide business on decision making. Coaches people managers on available tools and solutions on issues. Leadership of the Future - Partners with people managers via planned calendar in order to cascade and coach on HR policies and people practices that support the day-to-day business. Provide HR expertise in the areas such as feedback, employee relations, development and legal. - Educates team leaders/ managers on engagement initiatives, R&R, performance feedback, performance calibration, career changes (including internal recruitment) and employee engagement. Challenge when necessary. Culture Diverse & Inclusive - Participates in the creation of a DEI & Wellness country action plan and help with the roll-out and implementation. - Participates in the creation and delivery of various workshops related to wellness and DEI, favoring the engagement/ team bonding of all employees at country level. Enabler for Business Talent Ownership - Educates, coaches, and partners with managers on employee development goals and EES plans. Support leaders to create plans and follow them up. - Participates in/ lead the continuous development of HR programs, such as retention, quality projects, etc. - Actively gets involved in business dynamics (ramp-ups & downs) and ensure legal flawless execution. - Ensures a correct level of communication to HR management and relevant stakeholders. Transforming Ways of Working - Partners with other enabling functions to complement on value-added programs in areas of recruitment, HR process improvement, training, career development, mobility, and job performance. - Assesses, proposes and leads projects of processes/ policies improvement based on feedback from managers and employees in order to accelerate a culture of performance and excellence in which employees are central, and feel engaged & inspired to deliver and go the extra mile.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager - Customer Care Position Overview: oversee and manage voice operations in a fast-paced BPO environment. This role demands a dynamic leader who is street-smart, results-driven, and capable of balancing multiple priorities while ensuring exceptional service delivery and operational excellence. The ideal candidate will leverage their expertise in managing high-performing teams, driving customer satisfaction, and meeting business objectives. Key Responsibilities: Team & Operations Management: Lead and supervise voice and chat operations to ensure efficiency, quality, and adherence to client SLA (Service Level Agreements). Train, mentor, and develop teams to enhance productivity and performance. Drive operational best practices, ensuring processes are streamlined and optimized. Strategic Planning & Execution: Develop and execute strategies for continuous improvement and cost-effectiveness in operations. Collaborate with stakeholders to align operations with business objectives and client needs. Client & Stakeholder Management: Build strong client relationships to ensure satisfaction and long-term business partnerships. Manage escalations effectively, demonstrating sound judgment and problem-solving skills. Metrics, Reporting, and Analysis: Monitor key performance metrics (KPIs) like average handling time (AHT), first call resolution (FCR), and customer satisfaction scores (CSAT). Analyse trends, identify challenges, and implement data-driven strategies to improve results. Resource Allocation & Process Optimization: Manage workforce planning, ensuring adequate staffing levels for peak periods. Drive innovations to improve service delivery and enhance the customer experience. Key Qualifications/Skills: Street-Smart Leadership: Ability to think on your feet, solve real-world problems quickly, and adapt to dynamic challenges. BPO Expertise: Proven experience in leading voice and chat operations in a BPO setup. Results-Oriented: Demonstrated ability to meet or exceed operational KPIs and improve efficiency. Client Relationship Management: Strong communication and interpersonal skills to build trust and rapport with clients. Process Improvement: Experience in identifying inefficiencies and implementing creative, scalable solutions. Team Management: Skilled in motivating, mentoring, and leading diverse teams to achieve high levels of performance. Technical Acumen: Familiarity with BPO tools like CRM platforms, workforce management software, and analytics tools. Lean Six Sigma trained and tested Qualification Minimum Qualifications Any graduate Relevant experience in managing teams in a contact centre, BPO, or vendor management environment. Fluency in English (verbal and written). Strong knowledge of solution design processes, operating models, and contact centre technology . Must have worked & should be comfortable with 24*7 work environment 100% work from office Interested candidates can share resume at Manvika.Singhal@genpact.com Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training