529 Attrition Jobs - Page 20

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

SUMMARY Job Description: Team Leader (TL) - US Mortgage Location: Mangalore Work Arrangement: On-site Team Size: 50+ Shift: US Shift Responsibilities: Demonstrating proficiency in written and verbal communication skills. Collaborating with cross-functional teams to ensure timely deliverables. Possessing a thorough understanding of process flow and excellent process knowledge. Working independently and adhering to timelines. Acting accordingly on ad hoc requests or challenging situations based on business/internal requirements. Preparing Quality Dashboards and sharing them with the respective Internal Stakeholder. Ensuring adherence to company policies and preparing reports on team progress. Demonstrating willingness to work on weekends. Managing BQM (Bottom quartile management) Users and supporting on improvement. Fostering innovation and supporting new hires to settle down with zero attrition. Experience: At least 5 years of experience, with 1 to 2 years of team handling experience. Skill Set: Strong leadership skills Excellent communication skills Strategic thinking Requirements Requirements: Bachelor's degree in a relevant field preferred Proven experience in the US mortgage industry Strong problem-solving skills Ability to handle high-pressure situations Familiarity with mortgage processes and regulations

Greetings from Ienergizer We are looking for an experienced Team Leader to join our Operations Team for an International Process. Job Description: - Candidate must have experience in International Chat Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. What we Offer: - Salary up to 7 LPA 5 Days working Rotational Shifts and week off Medical insurance Attendance Allowance Virtual interviews!! Interested candidates can share their CV at Vanshika.kakkar@ienergizer.com or can connect directly at 9289640609 . References are highly appreciated!!! Regards, Vanshika Kakkar

iEnergizer is hiring for the Manager/ Sr. Manager Training role at Noida location!! GDS EXPERIENCE IS A MUST. Interested candidates can call or share resume with HR Kailash 8800450667 Job Description The position of an Manager / Sr. Manager Training involves overseeing and managing the training and development programs within an organization. This includes designing, implementing, and evaluating training initiatives to enhance employee skills and performance, as well as aligning training strategies with business goals. The Assistant Manager is responsible for leading a team, collaborating with various departments, and ensuring effective learning experiences to support employee growth and organizational success. Role & responsibilities Lead and mentor a team of trainers, offering guidance, feedback, and professional development opportunities. Design, develop, and deliver comprehensive training programs that align with organizational goals and enhance employee capabilities. Collaborate with department heads to identify training needs, performance gaps, and skill development requirements. Evaluate training effectiveness through assessments, surveys, and performance metrics, and make necessary adjustments to improve outcomes. Stay up-to-date with industry trends, best practices, and innovative training methods to ensure the training curriculum remains relevant and impactful. Foster a culture of continuous learning and development among employees, promoting the value of ongoing skill enhancement. Provide regular reports and updates to senior management on training initiatives, progress, and outcomes. Prepare and present regular reports to senior management on training initiatives, content strategy effectiveness, and hiring progress. Ensures that various training methods are being utilized, including presentations, role-playing, and interactive activities. Monitor trainee progress, provide constructive feedback, and address any questions or concerns. Develop and curate training content on the Intranet Portal Collaborate with subject matter experts to ensure training content is accurate, up-to-date, and aligned with industry standards. Maintain accurate training records, attendance, and performance metrics. Gather feedback from trainees and stakeholders to identify areas for improvement and make necessary adjustments. Preferred candidate profile Any Graduate with 1 year Manager / 3+ years as AM Training experience on paper can apply. Should have Excellent communication skills. Should be from BPO background. Comfortable to work in rotational shifts Perks and benefits Competitive Salary and Benefits package. Opportunity for professional growth. Collaborative and dynamic work environment. Virtual interviews: - Available. Immediate joiners Preferred.

**Candidate Should be well versed with all operations metrics like attrition, shrinkage, CSAT, NPS, etc.** Process - International Voice/Chat process Work Location - iEnergizer, A 37, Sector 60, Noida, U.P. Job Description: - Candidate must have experience in International Chat/Voice Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Prefers candidates from Telecom Chat process. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. Interested candidates can share their resume on sparsh.tyagi1@ienergizer.com or call on- 9266364422 (Sharandeep)

iEnergizer Noida is hiring for the Team Lead Ops Position. Process - International Telecome Process Work Location - iEnergizer, A 37, Sector 60, Noida, U.P. Job Description: - Candidate must have experience in International Chat Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Prefers candidates from Telecom Chat process. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. What we Offer: - Salary up to 6.8 LPA 5 Days working Rotational Shifts and week off Medical insurance Attendance Allowance Virtual interviews!! Interested candidates can Call/WhatsApp HR Kailash - 8800450667 Looking for Immediate joiners. References are highly appreciated!!!

Job description Team Executive - Claims Adjudication Location : Hyderabad Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 4 - 6 years of experience in Claims Adjudication . With over 1 year of experience as a Team leader Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory and compliance practices. Maintaining and Ownership of reports both internal as well as for the clients. Presenting the data and provide deep insights about the process to the clients as well as Internal Management. Managing and co- ordinating training programs. Excellent in Coaching and providing feedback to the team. Take necessary HR actions as part of the Performance Improvement Process Key Performance Indicators Ensuring that the key Service Level Agreements are met consistently without any exceptions. Leverage all Operational metrices to ensure that the Revenue and Profitability targets are met and exceeded . Work in tandem with all Business functions to ensure smooth business process. Retention of key team members Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071

Hello Folks, Hope this finds you in good health!!! We are looking for an Human Resource into Employee Relations (FEMALE) to ensure that our products and services meet all necessary requirements before they reach the consumer. They must fully understand the requirements for the product or service and have a sense of responsibility towards our potential and existing customers as well as the competition. The goal is to help preserve our reputation by ensuring our services are capable to drive sustainable growth. IT IS WORK FROM OFFICE FOR NOIDA LOCATION . NEED CANDIDATES HAVING EXPERIENCE AS A HR-ER IN ANY BPO. RESPONSIBILITIES : Monitor employee relations Conflict resolution Maintaining employment policies Employee engagement Grievance handling Maintaining employment policies PEASE GO THROUGH WELL THE BELOW REQUIREMENTS BEFORE APPLYING : Must be Graduated. Must be Female Must have experience as HR into Employee Relations. Must be good in English communications. Salary up to;- 5 LPA You can connect on 9696598664 (SHAHEEN) if in case I don't respond then you can text me or Whats App me on above given number along with your resume. I will surely get back to you once I am available. KINDLY EXCUSE US IF YOU DON'T HAVE A RELEVANT EXPERIENCE.

Hi There, We are hiring at Sutherland for Team Managers Operations. Required Qualification: Graduate/post-graduate Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner 24/7 Shifts (Onsite).

Candidates with international BPO experience will be consider. Work Schedule: 5 days a week, 24*7 shifts, with rotational week offs. Minimum 1 year of experience required as a Team Leader.

Urgent Opening For Sales Team Leader Min 1 yr exp as a TL Sales and BPO Background Aware about basic KRA & KPI's Immediate Joiner Insurance Background Share CV - 8295156266

Dear Candidate, Greetings from YUBI-SPOCTO!!!!!!!!!!!! We are hiring for Team Leader (From Recovery Background ) Need Immediate Joiner Job Title- Team Leader Job Location: Spocto, B wing 3rd floor, Corenthum sector 62 Nearest metro station- electronic city noida Requirements: Graduate in any stream. Minimum 1-4-year Experience in Team Lead Role. (Recovery) Advance excel, Excel based Macros, MS Excel VLookup, H Lookup, Pivot table, Data Analysis and Graphical representation of data. Ability to interact with multiple stakeholders both internal & External. Interested candidate can share their resume on the below mentioned number- Gunshika Goyal- 9266305674 Vinay Singh- 9914463025 Thanks and Regards, HR Team

Hello Folks! Greetings of the Day! Inviting application for Sales Team Lead for One of the REAL ESTATE CALL CENTRES. The ideal candidate will have a minimum of 3 years of overall experience in the BPO industry, with at least 1 year of experience as a Team Leader into hardcore outbound sales process. Location - Noida Budget -6 lpa. Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals and deliver exceptional customer service. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to enhance their skills and knowledge. Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives. Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements. Requirements: Bachelor's degree. Minimum of 3 years of overall experience in the BPO industry. At least 1 year of experience as a Team Leader in a BPO setup into hardcore outbound sales process. Excellent leadership skills with the ability to inspire and motivate a team. Strong knowledge of BPO operations, processes, and industry best practices. Proven track record of meeting or exceeding targets and driving performance improvement. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving abilities. Interested may get in touch @6389577376 (Sumbul Khan)

Hii Jobseekers Greetings from Shining stars ITPL We hiring talented professionals for multiple roles across two different Positions. Positions and locations we are hiring for- Noida Location- Position- Process Trainer (International Logistics Process) Salary Package-7 LPA Key Responsibilites: New Hire Training(NHT): Lead session on customer service process and product knowledge. Floor Support: Provide on job guidance to help trainees apply their learning . Quality Coordination: Work with quality team on TNA/TNI to align training with performance. Feedback and Refresher Training: Conduct feedback sessions and deliver refreshers training to improve skills and update on processses. Position 2: Team Lead ( International Logistics Process) Salary Package :6.75 LPA Key Responsibilites: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics including shrinkage, attrition, Average Handle Time (AHT) and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to team members to enhance their skills and performance. Ensure achievements of team goals and objectives related to operational efficiency and quality What we are looking for: Bachelor's degree in a relevant field. 1+ years of experience as a Team lead / Process Trainer (on paper) in a BPO domain with excellent communication skills. How to Apply: For any further queries or to get your interview aligned please give a call on- Zainab -8881378915 If incase your call has been missed you can drop your resume over the same number.

Role & responsibilities : Note: Experience in Chat process is Mandatory Group Manager will manage team of 80-100 staff and will be responsible for day-to-day operations. This role also requires him/her to liaise with the clients on a daily/weekly basis and ensure contractual deliverables are met. Manages a group of FLM (AM/DM) and is primarily responsible for delivering SLAs and schedule for tasks performed. Drive team performance, KPI management, reporting, absenteeism, attrition, etc. Handle day to day operations with focus on coaching, recognition, performance management and analysis including data trends and drivers. Manage customer/client escalations effectively as per guidelines. Interact regularly with the clients to share updates, manage operational reviews. Responsible for client and employee satisfaction and reduce attrition by working closely with the HR, while also collaborating with other process owners and training / quality managers to share best practices and drive higher results. Determine capacity planning, hiring needs and interviewing to onboard appropriate skill sets required for service delivery. Drive Transformation and process improvement initiatives in the processes. Should be ok with working in 24* 7 environment, spilt offs and rotational shifts. Skills required: Demonstrated leadership ability and excellent people management skills. Knowledge and experience in organizational effectiveness and operations management Excellent computer skills and proficient in Excel, Word, Outlook, and Access Excellent communication skills both verbal and written. Excellent interpersonal skills and a collaborative management style A demonstrated commitment to high professional ethical standards in a diverse workplace Open to direction and Collaborative work style and commitment to get the job done. High comfort level working in a diverse environment. Solutions mind-set, passion to drive better customer experience. Ability to adapt self with the team in-case of adversity, business challenges/requirement. Attention to details

Role - Team Lead Experience - 1+ Year Salary - Upto 7 LPA Location - Jubilee Hills Working Days - 5 Days

Role & responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in learning procedures and insurance knowledge. 6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Preferred candidate profile Experience : 5+ years at least and 1.5+ years as a team lead Education Background : Bachelor Degree (Major) Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage. Competencies and Behaviors 1. Train others 2. Builds team relationships 3. Communicates effectively 4. Demonstrates functional excellence 5. Customer centric Licenses/Certificates N/A

Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Experience in Telecom domain would be an added advantage. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Should be able to converse in Malayalam/Kannada. Interested candidates can share their CV with: Pavatharanip1@hexaware.com/7305044617 Pavithras17@hexaware.com/9626261016 Regards, TAG

Team Lead Operations / Assistant Manager Location- Pune Process- International Voice Process Immediate Joiners/ 1 month notice holders Work from Office 5 days working/ 24*7 Shifts CTC Upto- 7.5LPA Qualification- Only Graduates Years of experience- Overall 3+ years into BPO Note- Experience working into Team Leader in to International BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Excellent communication skills Interested can share their resume on ankita02.hiresquad@gmail.com CALL- 8840819455

We are seeking an experienced HR Manager to lead our Human Resources and Administration functions. This role is ideal for a dynamic individual who is skilled in managing all aspects of HR functions from hiring to employee engagement, policy formulation, and administration. The HR Manager will be responsible for creating a positive work environment, ensuring compliance, handling employee grievances, and driving the company's HR and administrative strategies. Role & responsibilities Oversee the recruitment process, from sourcing candidates to onboarding new employees. Develop job descriptions and specifications in coordination with department heads. Manage job postings, candidate screening, interviews, and hiring decisions. Design and implement employee engagement programs to foster a positive workplace culture. Monitor employee satisfaction through surveys and feedback mechanisms and take corrective actions as needed Act as the first point of contact for employees regarding grievances or concerns. Develop, review, and implement HR policies and procedures to ensure alignment with legal requirements and company objective and educate employees and managers about policies and ensure adherence. Oversee the payroll function, ensuring timely and accurate salary processing. Manage documentation and filing for compliance audits, employee records, and other statutory obligations. Analyze employee turnover and exit interviews to identify trends and causes. Coordinate the performance appraisal process, ensuring it aligns with organizational goals. Oversee day-to-day administrative tasks, including office management, supply ordering, and facility management. Preferred candidate profile Bachelors or Masters degree in Human Resources, Business Administration, or a related field. 5+ years of experience in HR. In-depth knowledge of HR practices, labor laws, payroll, and compliance. Strong communication, interpersonal, and negotiation skills. Ability to maintain confidentiality and manage sensitive employee data. Proven track record of managing employee relations, grievance handling, and performance reviews

Skill required: Voice - Customer Service Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members as well as groom Team Leads AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools knowledge/certification would be desired International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Ability to create and implement action plan for improvement across KPI's Ability to manage BQ/Outlier performance Mentor and groom Team leads and frontline advisors to take additional responsibilities Be part of client reviews and provide performance trends and next steps Encourage Value Adds not only for client but also for the organization. Grooms key individuals in the team through coaching Develop strategies for continuous improvement, identify projects and mentor them (Changes to improve Customer Experience) Handling customer escalations or providing resolutions which require higher level of authorization Take prompt, sound and independent decisions while resolving customer issues and need Communicates with the team in a timely manner (skip levels, appreciation etc) Planning & Executing Employee Engagement & Fun Activities Maintain effective employee relations at all levels Conducts town hall meetings and focuses on the needs of employees Identify Training needs for the floor Deciding on ways to control attrition for the process Conducting regular 1:1s Works in collaboration with the Quality / Work force planning, Training & HR teams Qualifications Any Graduation

Supervise & lead a team of collection agents, ensuring high performance meeting daily/weekly/monthly targets Conduct regular team meetings one-on-one coaching sessions & performance reviews to ensure targets are met interesred call 9235457455 Deepti

MUST have 2yr BPO AVP Operation on paper from Dom Outbound sales(Insurance sales) WFO Bhopal /Gurgaon/Delhi Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile WFO Bhopal, Gurgaon and Delhi Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Perks and benefits Salary no constraint for suitable candidate