1758 Attrition Jobs - Page 20

Job Title: Team Leader BPO Operations (Customer Support Voice) Location: Pune Package: Up to 10 LPA Need early joiners only maximum notice 30 Days Required Experience & Skills: Minimum 5 years of experience in international voice-based customer support process. At least 1 year of experience as a Team Leader handling a voice process team. Strong understanding of BPO operations and performance management . Excellent communication and interpersonal skills. Proven ability to manage critical metrics including Attrition, Shrinkage, AHT, and NPS . To Apply: Call Kanika on +91-9953939776 or email your resume to kanika@manningconsulting.in

As a Functional Collaboration specialist, you will work closely with the Regional HR Business Partner to integrate data from multiple systems for comprehensive analysis. Additionally, you will partner with business leaders to align HR strategies with operational goals, offering strategic HR guidance on workforce planning, talent development, and organizational design. Your role will involve presenting findings and data-driven recommendations to senior management and other key stakeholders. It is essential to stay up to date with the latest trends, tools, and best practices in people analytics and HR technology. Moreover, you will be responsible for continuously improving data collection proc...

Job Title: Sales Manager BPO Contact Centre Location: Hyderabad /Kochi/Bangalore Department: Sales (Contact Centre BPO) Reports To: Assistant Sales Manager (B2C Telesales ) Job Summary: We are looking for a dynamic and result-oriented Sales Manager to lead our BPO Contact Centre sales team. The role involves managing a team of 30 sales executives, driving revenue growth, ensuring high-quality customer interactions, and achieving business targets. The ideal candidate must be fluent in Telugu along with English/Hindi and possess strong leadership and people management skills. Key Responsibilities: • Lead, mentor, and manage a sales team of 30 executives to achieve monthly and quarterly sales t...

Requirements : Exp.in BFSI Process Voice Process Mandate. (Banking, Financial Services, Insurance) Must be aware of shrinkage, attrition, AHT, NPS, CSAT , 7QC Tools,BQM Must have 1 year exp in the same role & 4 -9 years total HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 -9 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is pr...

Role & responsibilities I. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And that's why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative ti...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Coimbatore Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4.3L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an e...

Role & responsibilities Key Skill Set- B2C sales, tele sales, inside sales, outbound sales Insurance - Motor Insurance / Health Insurance Designation- Assistant Manager Team Size- 50 + Major Job responsibilities Tele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service. Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth. Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, c...

Role & responsibilities Key Skill Set- Inbound Voice process, Customer service and collection , Tamil is mandatory Insurance - Health Insurance Designation- Team Leader Team Size- 10-15 Major Job responsibilities Tele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service. Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth. Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, ...

About The Role Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI mode...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad . Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence to schedules, and man...

About The Role Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI mode...

Key Deliverables: Oversee and manage the P&L for 500+ FTE International Voice Customer Service Operations. Lead and drive strategic and tactical operational directions to achieve business objectives. Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores. Conduct regular business reviews to monitor performance and implement operational improvements. Role Responsibilities: Manage large teams across multiple business accounts, ensuring operational goals are met. Collaborate with client stakeholders and internal leadership to maintain customer satisfaction. Drive continuous improvements in operations, enhancing quality and cust...

Key Deliverables: Oversee and manage the P&L for 500+ FTE International Voice Customer Service Operations. Lead and drive strategic and tactical operational directions to achieve business objectives. Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores. Conduct regular business reviews to monitor performance and implement operational improvements. Role Responsibilities: Manage large teams across multiple business accounts, ensuring operational goals are met. Collaborate with client stakeholders and internal leadership to maintain customer satisfaction. Drive continuous improvements in operations, enhancing quality and cust...

Key Deliverables: Lead a team of 1520 agents to meet productivity, quality, shrinkage, and attrition targets Analyze team performance and ensure adherence to SLAs and customer satisfaction goals Provide coaching, training, and feedback to team members Handle live escalations and floor support in a 24/7 environment Role Responsibilities: Drive performance metrics including IC targets and AHT across tenure buckets Recommend and implement process improvements to enhance efficiency Conduct regular TNAs to bridge knowledge or skill gaps Prepare and analyze performance reports to identify improvement areas

Key Deliverables: Oversee and manage the P&L for 500+ FTE International Voice Customer Service Operations. Lead and drive strategic and tactical operational directions to achieve business objectives. Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores. Conduct regular business reviews to monitor performance and implement operational improvements. Role Responsibilities: Manage large teams across multiple business accounts, ensuring operational goals are met. Collaborate with client stakeholders and internal leadership to maintain customer satisfaction. Drive continuous improvements in operations, enhancing quality and cust...

Key Deliverables: Lead and manage a team of 15-20 members to ensure performance meets quality and productivity standards Monitor KPIs, including AHT, shrinkage, and attrition, and provide coaching to improve performance Handle escalations, offering floor support to resolve issues swiftly Identify and implement process improvements for enhanced team performance and client satisfaction Role Responsibilities: Drive team performance, ensuring targets for KPIs are met consistently Maintain clear communication with clients to align on expectations and deliverables Regularly review team performance, providing feedback and coaching Manage reporting, documentation, and performance tracking for senior...

Key Deliverables: Manage team productivity, quality, attrition, and shrinkage for 50100 FTEs. Drive CSAT improvements through process review and coaching. Monitor and manage AHT, SLA, and IC targets across tenure groups. Conduct TNI, one-on-one coaching, and performance reviews. Role Responsibilities: Lead and supervise a large team in an international content moderation process. Provide performance coaching, handle escalations, and support floor operations. Ensure adherence to operational metrics and compliance requirements. Identify and implement process improvements to boost team performance.

Key Deliverables: Lead and manage a team of 15-20 members to ensure performance meets quality and productivity standards Monitor KPIs, including AHT, shrinkage, and attrition, and provide coaching to improve performance Handle escalations, offering floor support to resolve issues swiftly Identify and implement process improvements for enhanced team performance and client satisfaction Role Responsibilities: Drive team performance, ensuring targets for KPIs are met consistently Maintain clear communication with clients to align on expectations and deliverables Regularly review team performance, providing feedback and coaching Manage reporting, documentation, and performance tracking for senior...

Key Deliverables: Manage team productivity, quality, attrition, and shrinkage for 50100 FTEs. Drive CSAT improvements through process review and coaching. Monitor and manage AHT, SLA, and IC targets across tenure groups. Conduct TNI, one-on-one coaching, and performance reviews. Role Responsibilities: Lead and supervise a large team in an international content moderation process. Provide performance coaching, handle escalations, and support floor operations. Ensure adherence to operational metrics and compliance requirements. Identify and implement process improvements to boost team performance.

Key Deliverables: Oversee and manage the P&L for 500+ FTE International Voice Customer Service Operations. Lead and drive strategic and tactical operational directions to achieve business objectives. Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores. Conduct regular business reviews to monitor performance and implement operational improvements. Role Responsibilities: Manage large teams across multiple business accounts, ensuring operational goals are met. Collaborate with client stakeholders and internal leadership to maintain customer satisfaction. Drive continuous improvements in operations, enhancing quality and cust...

Functional Collaboration: • Work closely with Regional HR Business Partner, to integrate data from multiple systems for comprehensive analysis. • Partner with business leaders to align HR strategies with Operational goals • Offer strategic HR guidance on workforce planning, talent development and organizational design. • Present findings and data-driven recommendations to senior management and other key stakeholders. • Stay up to date with the latest trends, tools, and best practices in people analytics and HR technology. • Continuously improve data collection processes, reporting standards, and analytical techniques. • SPOC (single point of contact) for all HR Operational activities for the...

Functional Collaboration: • Work closely with Regional HR Business Partner, to integrate data from multiple systems for comprehensive analysis. • Partner with business leaders to align HR strategies with Operational goals • Offer strategic HR guidance on workforce planning, talent development and organizational design. • Present findings and data-driven recommendations to senior management and other key stakeholders. • Stay up to date with the latest trends, tools, and best practices in people analytics and HR technology. • Continuously improve data collection processes, reporting standards, and analytical techniques. • SPOC (single point of contact) for all HR Operational activities for the...

Hi Folks, We are hiring for a Assistant Manager for Sales Process for Hyderabad Location. Need 2 Years of Experience as Assistant Manager on Paper in any Outbound sales Process / Insurance sales process. Please Note- Candidates should have Experience into a Sales process and should be comfortable speaking in English + Telugu + Hindi ROLES AND RESPONSIBILITIES Continually meeting or exceeding sales quotas. Supervision and Leadership: Assist in the management and supervision of the training team, including Trainers and Coaches. Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve service level. Monitoring the performance of the team. Ensuring that...

Preferred candidate profile Key Responsibilities Assist in managing the full employee lifecycle, from onboarding to offboarding, ensuring a smooth and positive experience for all team members Support the development and implementation of employee engagement initiatives, fostering a vibrant and inclusive company culture Collaborate with managers to facilitate effective performance management processes, including goal-setting and feedback sessions Streamline and enhance the onboarding experience for new hires, creating a welcoming and informative introduction to Techolution Contribute to the optimization of HR operations, identifying areas for improvement and implementing efficient processes C...