2218 Attrition Jobs - Page 20

About the Job We are changing the way people think about customer care, and we need your help! We are seeking a Associate Team Lead/ Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interacti...

Roles and Responsibilities Manage a team of customer service representatives to achieve sales targets, improve customer satisfaction, and reduce shrinkage. Monitor and analyze key performance indicators (KPIs) such as AHT, CSAT, SLA management, attrition rate, and shrinkage control. Develop strategies to improve team coaching and training programs to enhance overall performance. Ensure compliance with company policies and procedures while maintaining high levels of quality assurance. Collaborate with other departments to resolve issues related to product knowledge, process improvements, or system glitches. Desired Candidate Profile 1-5 years of experience in BPO operations or similar industr...

Assistant Manager Operation Domestic Voice Process Min 1.5yr exp as AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Call/WhatsApp cv to Neha 8287267407 Required Candidate profile Call/WhatsApp cv to Neha 8287267407

Tools: Advance Excel, Basic Knowledge RTA, WFM Metrics Job Title: WFM Real Time Analyst Job Summary: Real-Time Analyst Summary: A Real-Time Analyst is responsible for live monitoring of queues and agent activity, ensuring adherence and service levels while managing real-time exceptions and reporting. Roles & Responsibilities Monitor queues, service levels, and agent adherence in real time. Identify and address issues that impact service levels, such as late logins, unplanned absences, and system outages, taking appropriate action to mitigate the impact Support intraday planning and workforce delivery governance. Managing BCP situations like Downtime, System issues, etc Volume allocation & Ca...

The site WHS Manager will need to analyse data of injuries, Near Misses and Dragonfly inputs to identify trends to help the site in decision-making to drive improvements Effective communication, both verbal and written, is crucial for this role This manager is responsible to educate and drive awareness on WHSMS procedures and drive standardization through identification and correction of Non-compliance to standards The Site WHS manager will drive the Site Self-Audits on these WHSMS procedures at a high bar to ensure zero non-compliance in audits The manager will need to build effective partnerships across functions such as PXT, RME, Operations and WHS Peers to be able to support their team t...

Position : Senior Executive - HRBP Location : Gurugram Employment Type : Full Time Work Mode : Work From Office IGT Solutions is Looking for HRBP for Gurgaon location. She/he will lead the HR Operations of Branch, will manage all the HR Activities and support business partners. Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TAT Ensure compliance to labor laws Implementation of the Discipline Policy and Code of Conduct Attrition at 5% or below Work on Employee Engagement through cross-function teams Facilitate engagement action planning record minutes, action points, responses and circulate, track and ...

HR Systems & Processes Develop and implement HR policies, SOPs, and documentation. Set up attendance, leave, and payroll systems (manual or software-based). Maintain accurate employee records, ID cards, and personnel files. Recruitment & Onboarding Handle end-to-end hiring for staff, supervisors, technicians, and office roles. Prepare job descriptions and coordinate interviews with management. Plan smooth onboarding and basic training for new joiners. Employee Relations & Engagement Act as a bridge between the shop floor and management. Handle grievances, absenteeism, and disciplinary issues promptly. Build a positive and stable work culture through communication and small engagement initiat...

Position Summary A domain expertise of Employee Engagement, Employee relations, Exit Management, Retention Management, Performance Management, HR Operations, etc preferably with an IT/ITES firm. A self-driven self-motivated personality who should have an ability to coordinate with delivery Heads, peer groups and vendors on need basis. Candidates should have a strong inclination to take on additional responsibilities and ensure delivery with high level of commitment. To ensure the people-perspective is represented in business decisions so implications are understood and the workforce is proactively managed. Performs day-to-day activities to meet departmental/project objectives. Interact with ...

Must have 1-2 years of experience as a trainer or Team leader Must have excellent communication skills Should have working experience in BPO in International Processes Should have Knowledge about process training , TNI & TNA , Contact on 7697428237

PolicyBazaar.com is India's leading digital insurance marketplace and one of the most valuable insur-tech companies globally. We started our journey in 2008; in 2018 we became just the third Unicorn in India and went public in 2021. Policybazaar is at heart a data and technology company that has revolutionized the insurance market in India. We deploy cutting edge technology, use advanced data analytics and leverage AI/ML to offer customer centric products, optimised customer journeys, and ensure superior customer experience across the insurance value chain. We have had a major influence on how protection insurance products are bought in the country and are responsible for sourcing a signific...

Job description: In a BPO (Business Process Outsourcing) environment, a team leader ensures operational efficiency and customer satisfaction. Responsibilities: Managing the day-to-day activities of the team. Monitoring daily operations and KPIs (Key Performance Indicators) Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful ...

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in Int Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 12 LPA in Gurugram Exp of Voice Process in International BPO. Excellent Communication Skills Rotational Shifts with 5 Days working both side cabs Call@9205503253 / 9953262467

Hiring for Team Leader Pre-requisites: Graduate or equivalent practical experience in the industry Minimum 2 years of experience in Team Lead role Prior experience in contact center industry (Inbound voice preferred) Ability to speak and understand English & Hindi Strong verbal and written communication Minimum Skills to Hire: B2 and above in communication (Versant/AMCAT) Demonstrate coaching skills and lead teams in the right direction Experience in conducting team huddles, coaching, and one-on-ones Conflict resolution and team morale management Ability to manage shift rosters and attendance Understanding of key contact center metrics (AHT, Utilization, SLA, etc.) Experience in performance ...

Role & responsibilities Looking for Immediate Joiners Takes complete ownership of the aligned teams performance Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices Understands client’s processes and suggest modes of value addition Monitor adherence of Service Level Agreement (SLAs) for the designated team Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team Works with WFM/Recruitment/Clients to agree on Manpower planning Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions To be knowledgeabl...

Preferred Immediate Joiners Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by le...

Minimum 3+ years of Team Leader experience on papers for international voice account Team management, performance management, conflict resolution, shrinkage, attrition, CSAT, AHT, NPS Flexible shifts International Voice Process

Team Leader Inbound Customer Service For International Travel Process (International Voice Process) Location: Jaipur | Rotational Shift | Transport Available | 5 Days Working | CTC Upto 7 LPA Experience: Minimum 1 Year Of Experience As A Team Leader With Over all 4+ Years Of Experience In International Voice Process where managed Inbound Customer Service Voice Process, Team Of Customer Service Associates & SME. Must have Managed Teams Attrition, Shrinkage, AHT, SLA & Teams Performance. & Clients. Experience in Travel, Airline, Booking, Holiday Or Hotel Booking & Management Processes Of International Customer Service Voice Will Be Added Advantage.

Hiring for WFM - Work Force Management - Mumbai Location 7+ to 11 Years Exp upto = 15 LPA Candidate should have core Exp into WFM - Work Force Management & RTA & Capacity Planning Should be ok with WFO Required Candidate profile WhatsApp resume to Saurabh - 9818385050 ( DONT CALL WHATSAPP ONLY ) & Mention WFM - Mumbai

Role and Key Responsibilities: Ensure the team consistently meets or exceeds client SLAs and performance metrics. Act as the first point of escalation for customer-related queries, providing timely and effective resolutions. Build strong interpersonal relationships within the team, fostering a sense of unity and alignment with customer values and business goals. Lead by examplepromote a culture of excellence through team building, coaching, and sound people management. Identify performance gaps and take proactive steps to address them through coaching and support. Drive team development through motivation, skill enhancement, and career growth initiatives. Provide hands-on support and guidanc...

Team Leader (US Inbound Call Centre / Travel Process) Location: Vijayawada Experience: 28 years Shift: Rotational US Shifts Compensation: As per industry standards Perks: Free Accommodation, Company-Provided Dinner during shift About the Role Were hiring Team Leaders to manage inbound call center teams handling US travel and airline ticketing processes. You’ll coach your team, monitor KPIs, and ensure a high-quality customer experience. What You’ll Do Lead a team of travel and ticketing executives Drive daily performance, attendance, and quality metrics Handle escalations and provide regular coaching and feedback Collaborate with Operations and Training to achieve team goals Be travel-ready ...

Hiring Team Leader collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Required Candidate profile Work from Office-Noida call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Job Description: Handling client calls/meetings Handling concerns/escalations raised by client. Plan, execute, monitor and report on your domain of responsibility. Collaborate with the Management to address business challenges and work on sol...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Someone who has managed domains like Insurance / Property valuation. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CS...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Cogito is seeking a highly experienced Operations / Project Manager to lead and manage our Data Annotation operations in a BPO environment serving international clients . The ideal candidate will have deep expertise in data annotation (hands-...