1747 Attrition Jobs - Page 2

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Job Description: Handling client calls/meetings Handling concerns/escalations raised by client. Plan, execute, monitor and report on your domain of responsibility. Collaborate with the Management to address business challenges and work on sol...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Someone who has managed domains like Insurance / Property valuation. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CS...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Cogito is seeking a highly experienced Operations / Project Manager to lead and manage our Data Annotation operations in a BPO environment serving international clients . The ideal candidate will have deep expertise in data annotation (hands-...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. We are looking for an experienced Customer Account Manager or Customer Success Manager who will be responsible for managing and growing a portfolio of international clients. You will lead the end-to-end account lifecycle, act as a trusted adv...

Hiring for Team Leader for International Voice Process Location: Kolkata Team Handling, SLA Management Rotational Shifts/Offs 5 Days Working Salary Up to 7.8 LPA (30 percent hike) Interested candidates can call @9386581925 / 9205503253 Required Candidate profile Min 1 Year Experience as a Team Leader Must have handled International Voice Process Graduate Excellent Communication Skills Send Your CV at sumit@shadowplacements.com if you match the requirement

Team Lead / Assistant Manager Sales Work Location: Chennai (Guindy) Shift: General Shift (9:30 AM 6:30 PM) Experience: 5 -8 Years Industry: Internet / E-commerce / Service Job Type: Full-Time Roles and Responsibilities Lead a team of associates to deliver both sales and service targets through effective coaching and daily performance management Implement strategies to reduce shrinkage and attrition , ensuring high team engagement Monitor KPIs such as sales performance , and other key metrics to drive results Collaborate with internal teams to align goals and enhance performance. Requirements Graduate/Postgraduate 5 to 10 years of experience with a proven track record in leading sales teams a...

Opening for One of the Largest e-Commerce Giant -Should be TL for a min of 02 years from BPO Industry -Shrinkage / Attrition Control -Team Handling -Good Comm Skills in English

MNC COMPANY OPENINGS !!! ROLE- TEAM LEADER (on paper TL-International voice is must) EXP- 2+ Yrs Loc- Gurugam/Bangalore Rotational Shift Attractive package Immediate joiners only Contact -Anushka: 90360 01770 Email: anushkaizee@gmail.com

Total 3yrs out of this 1yr TL exp ON PAPER, max CTC 7.8 LPA Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata/NCR . those wo can relocate to Kolkata can also apply Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Responsibilities: * Manage team performance & productivity * Ensure compliance with SLAs & KPIs * Lead, coach & develop team members * Drive sales growth through effective leadership * Control shrinkage & attrition rates

Job description Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Mumbai (onsite role) ,Hyderabad & Kochi Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 10+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 10+ customer service associates. Monitor daily perform...

Should have minimum 5+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Social Media Escalation and ORM is Mandatory. Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Navi Mumbai Based Candidates. Intersted can share resume on - 6260351725 Bhawna Bhawnas1@hexaware.com Regards Bhawna

Job Summary We are looking for an experienced and dynamic Team Leader (TL) with a strong background in International Telecom BPO operations . The ideal candidate will lead a team of agents to deliver exceptional performance in customer service, sales, or technical support for telecom clients, ensuring achievement of KPIs and maintaining high-quality standards. Key Responsibilities Lead, motivate, and manage a team of BPO agents handling international telecom processes (voice/non-voice). Monitor team performance, track metrics (AHT, CSAT, FCR, Quality, etc.), and ensure targets are consistently met. Conduct regular coaching, feedback sessions, and performance reviews to improve individual and...

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, ...

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...

HR will play a pivotal role in driving HR strategy, enhancing organizational effectiveness, leading HR operations, and nurturing a high-performance culture. This role is responsible for end-to-end HR functions including talent acquisition, employee relations, compliance, performance management, and leadership development. Key Responsibilities: Lead and manage the full spectrum of HR functions across the organization, ensuring alignment with business objectives. Partner with senior leadership to design and implement strategic HR initiatives and policies. Oversee talent acquisition strategies to ensure timely and quality hiring across functions. Strengthen employee engagement initiatives to bu...

**Job Description:** **Role Overview:** As a part of Niva Bupa Health Insurance Company, your primary role will involve recruiting key advisors, activating agents, providing regular training to advisors, resolving queries, driving business promotion activities, enabling and training individuals on digital platforms, supporting advisors in developing business in the local market, motivating advisors for achieving rewards and recognition programs, focusing on achieving business goals, driving the digital agenda, and ensuring the quality of business. **Key Responsibilities:** - Recruitment of Key advisors - Activation of agents - Regular training of advisors & resolving queries - Driving busine...

Job Summary: The Team Lead will be responsible for supervising a team of customer service executives handling international voice-based operations. The role involves ensuring service delivery excellence, achieving performance targets, and maintaining a high standard of customer satisfaction through effective team management, process improvement, and coaching. Key Responsibilities: Team Management: Lead, motivate, and manage a team of voice process associates to achieve KPIs (AHT, CSAT, FCR, Quality, and Attendance). Conduct regular team meetings, performance reviews, and one-on-one feedback sessions. Manage team rosters, attendance, and daily operations efficiently. Performance & Quality Mon...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur Only Immediate joiner or with max 30 days of notice 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4.3L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule...

Description: Dynamics365 Lead Responsibilities Use the internal CRM tool to set up and automatize CRM campaigns through multiple channels. Find CRM best practices in the luxury, art, and auction world to propose new innovative and creative ideas and services, CRM programs and technologies. Establish the project plan and manage the execution of product launch campaigns, newsletters, and ongoing CRM programs that target key market segments across email and on-device. Understand the overall CRM architecture to check the coherence of data coming from the different systems. Take ownership of existing CRM programs in place, ensure their execution and propose further improvements. Create specific C...

Job Description - Assistant Manager, SDU, India I. Basic Information Job Title Assistant Manager Service Delivery Report to: Manager - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organiz...

Roles and Responsibilities : Lead a team of customer service representatives to achieve high levels of customer satisfaction, first contact resolution, and overall performance. Develop and implement strategies to reduce shrinkage, attrition, AHT, CSAT, and improve International Voice Process metrics. Collaborate with cross-functional teams to resolve complex issues related to international processes and ensure seamless communication between departments. Analyze data reports on KPIs such as SLA compliance, call volume trends, and agent productivity to identify areas for improvement. Job Requirements : 5-10 years of experience in an International BPO or Call Center environment. Proven track re...

Hiring Team Leader collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Required Candidate profile Work from Office-Noida call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate