683 Attrition Jobs - Page 2

Hi We are looking for MIS EXECUTIVE Are you a highly motivated and detail-oriented individual with a passion for data Do you have a knack for turning complex numbers into clear, insightful reports that drive business decisions If so, we want you! We're looking for an MIS Executive to join our team at Digitide Solutions in Bangalore. In this role, you will be a key player in our Workforce Management (WFM) team, responsible for collecting, analyzing, and reporting on critical data to ensure operational excellence and help us make smarter, data-driven decisions. Job Opening: MIS Executive Company Name: DIGITIDE SOLUTIONS Location: Bangalore /Hyderabad /Chennai Salary: 4 - 4.5 LPA Professional Experience: 1-3 years in Workforce Management (Outbound MIS) Education: Any Graduate / Undergraduate Roles and Responsibilities Track daily volumes against forecasted volumes and compare scheduled headcount to actual headcount. Monitor Non-Productive time and collaborate with Team Leaders to proactively manage productivity and maintain the Service Level. Prepare intraday reports on staff attendance, Service Level Percentage (SL%) & Abandonment Percentage (Abn%). Reconcile daily attendance with employee timesheets against schedules and time-in/time-out reporting. Manage changes to scheduling to ensure adequate daily resource coverage. Communicate with management and operations teams to ensure compliance with company standards. Maintain a running report of attendance incidents. Monitor attendance and schedule adherence. Process schedule trade requests for posted schedules and management requests for modifications of scheduling events (meetings, training, etc.). Provide analytical support for special projects. Collaborate with the Fulfillment Operations Department Management to identify opportunities to further optimize our workforce. Collate data & prepare Management Information Systems (MIS) as per timelines and maintain the database. Ensure data facilitates and drives key decision points for process improvement and new initiatives. Ensure accuracy & validity of all data and maintain data privacy. Perform any other related duties as required or assigned. Key Deliverables Manage the entire WFM process. Monitor and analyze real-time information for the process. Design, prepare, and maintain MIS and dashboards. Key Skills Strong understanding of Outbound MIS and the WFM process. Connectivity and Dialer knowledge. Proficiency in data churning and scrubbing. Knowledge of key metrics such as Attrition, Shrinkage, Average Handling Time (AHT), and Service Level Agreement (SLA).

Role & responsibilities 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in learning procedures and insurance knowledge. 6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Preferred candidate profile Industries (Only): International Insurance, US Mortgage, International Banking operations. Experience : 6+ years at least and 1+ years as a team lead, Lead, Specialist, SME, Senior Analyst Education Background : Bachelor Degree (Major) Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition , and Shrinkage. Competencies and Behaviors * Train others * Builds team relationships * Communicates effectively * Demonstrates functional excellence * Customer centric

Leading BPO in Mumbai Hiring For Team Leader/Assistant Manager International Upselling Process CTC UPTO 8LPA Require min 1 Year as Team Leader Experience in International BPO Experience in any International Sales is Mandatory Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Team Leader-BPO Location: Mohali Graduation Total 3 years exp, Minimum 1 year as Team Leader/SME in Bpo- on paper Salary: Up to 3.6 LPA 6 Days working Immediate Joiners preferred. Required Candidate profile If interested contact @7696495267 hr.skyway603@gmail.com -Bhumika Gupta

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in International BPO Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 8.5 LPA in Noida Exp of Back office or P&C or Collections in International BPO. AP/AR /OTC / Content Moderation Exp is NOT suitable for this role Call@9205503253 / 9953262467

For Team Leader: Minimum 3 Years Of Experience with Minimum 1 Year Of Experience As A Team Leader in Inbound Customer Service (Voice Process) is Mandatory, where managed Team Of Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English. For Assistant Manager: Minimum 6 Years Of Experience with Minimum 2 Years Of Experience As An Assistant Manager in Inbound Customer Service (Voice Process) is Mandatory, where managed & Coached Team Leaders, Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English And have handled Clients.

Kindly call- 9354498578 Mail resume on - AP00841743@TechMahindra.com Job Description To motivate, develop and mentor team members in a dynamically changing environment Monitor projects/transactions and provide qualitative/constructive feedback to the SMEs/Team members Respond to operations/quality performance related queries from the client Drive process performance to achieve and exceed SLA deliverable Manage expectations of his/her team members and proactively should be able to sense their needs Represent the project and participate in client visits and meets Ability to drive process performance & transformation Maintain delivery dashboards with detailed RCA on issues To be a part of the client calibration call to have better understanding of the process and for continuous improvement Lead continuous improvement initiatives for the project Understanding of the Business situation and capability to address issues Monitor resource utilization & performance Develop aligned team members by creating learning opportunities. Skills Should possess experience in to international Chat/Voice process, preferable Telco experience Excellent Communication skills Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service, Technical, Billing & Sales Persuasive Speaking Skills- Able to understand customers needs and to add value to client by selling aggregated values Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customers objections Customer Focus- Taking action to exceed Customer expectations. This includes asking accurate questions, identify customer needs, summarize the steps to be taken, and following up to ensure the Customer was satisfied with the results based on clients individual needs Multi-Tasking- Accurately & efficiently performing multiple responsibilities & frequently moving from one activity to another without losing focus & without impacting client satisfaction efficiently Should possess experience in to international Chat/Voice process, preferable Telco experience Excellent Communication skills Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service, Technical, Billing & Sales Persuasive Speaking Skills- Able to understand customer’s needs and to add value to client by selling aggregated values Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections Customer Focus- Taking action to exceed Customer expectations. This includes asking accurate questions, identify customer needs, summarize the steps to be taken, and following up to ensure the Customer was satisfied with the results based on client’s individual needs Multi-Tasking- Accurately & efficiently performing multiple responsibilities & frequently moving from one activity to another without losing focus & without impacting client satisfaction efficiently Ownership- Taking responsibility for one’s own actions and holding others accountable for theirs; assuming responsibility for a job well done; being dependable, hardworking and focused on doing whatever is necessary to get the job done; demonstrating a commitment and pride in one’s own work Positive Attitude- Viewing the world in a positive and optimistic manner, rather than being cynical, distrustful or pessimistic; looking for the positive side to every situation rather than focusing on the negative Problem Solving- Being able to resolve problems that involve people, things, and processes requiring general logic and common sense. This may include gathering relevant information, considering alternatives, and drawing logical conclusions based on facts Processing Speed- Quickly interpreting and then responding to information. This includes quickly understanding the meaning of information and then providing an appropriate response Quality Focus- Paying attention to and being able to identify small differences, mistakes or defects. This also involves being able to know when something is wrong or is likely to go wrong Sales Focus- Influencing Customers’ decisions by creating an environment in which the needs of the Customer are being matched to the products and services provided by the person/organization; creating a positive impact on the Customer and persistently pursuing business Integrity- Possessing principles and values that guide one to behave in a fair and honest manner; demonstrating sound business ethics; stepping forward and taking a stand for what is right when made aware of unethical behavior by others Relevant experience required for the position Minimum 1 year of experience of TL on papers Must be a Graduate

TL - Customer service - voice email chat Grad undergrad will work Location - Airoli 6 days working day shift

Job Description: Manage a team of 15 plus associates. Client Interaction (emails and telephone) Create and maintain performance and productivity reports on a daily basis. Communicate and work with all support departments to ensure the availability of infrastructure. Ensure that the attrition levels are kept to a bare minimum. Ensure that the defined SLA"s are met for the process. Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify. associates who are not meeting these numbers. Come up with training programs to ensure that the gaps are met on the productivity and quality levels. Key Responsibilities areas (KRA"s): Responsible for overall and individual Team Productivity improvement on a monthly basis using the previous months productivity numbers as a benchmark for excelling in the coming month. Responsible for overall and individual Team Quality output improvement based on the internalbenchmarks and SLA"s agreed with the client for each process. Responsible for Talent retention - Attrition as per the norms specified by the division. Responsible for Quality of review improvement and certified by the client based on weekly review calls. Responsible for Team Motivation to hand Role & responsibilities Preferred candidate profile

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Can share resume at 8054935126

Team Leader Job Duties: Plan and manage the group's performance on the Score card metrics and look for methods constantly exceed expectations Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions Strong orientation towards Customer Experience Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required Manage projects as assigned within defined metrics and timelines Create an environment of high energy and enthusiasm Responsible for management of Engagement, Attrition and ESAT for the team Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment Resolve employee concerns with urgency & accuracy Work Location - Bhayander Shift Time - US rotational Shifts 5 days working and 2 week Offs

Experience: Minimum 2+ years on paper experience required as Team Lead B2B/B2C Sales Experience required International BPO experience required

Experience: Minimum 1 years on paper experience required as Team Lead, International BPO experience required, Sales experience will be add on

immediate Joiners only Job description Were Hiring Team Lead ( International Voice Process ) Location: Noida Two-way cab provided We are seeking a dedicated Team Leader to guide and support a team in our international voice contact center. If you have over 5 years of BPO experience, including at least 1 year in a leadership role, this is an excellent opportunity to advance your career in team management. Key Responsibilities: Team Leadership: Guide, mentor, and lead a team; conduct regular reviews, meetings, and coaching sessions. Performance Management: Track KPIs (e.g., AHT, CSAT); set goals; implement strategies to meet/exceed targets. Quality Assurance: Conduct call audits; ensure adherence to quality standards; provide feedback and training. Operations Oversight: Manage daily workflows; handle escalations; coordinate with cross-functional teams. Reporting & Analysis: Deliver performance reports; analyze trends; recommend process improvements. Training & Development: Identify skill gaps; facilitate ongoing training; promote a learning culture. Compliance: Ensure adherence to company policies and industry regulations; stay updated on best practices. Qualifications: Education: Bachelors degree (any discipline) Experience: 5+ years in contact center operations, with 1 year in a leadership role (international voice process preferred) Skills: Strong leadership, communication, and problem-solving skills; proficient in CRM/contact center tools Other Requirements: Flexible to work in shifts (including nights/weekends); resilient under pressure; customer-centric mindset If you or someone you know fits this role, apply directly through the job post or share your resume at ramya.ramya1@teleperformancedibs.com Best regards Ramya V

Role & responsibilities : The incumbent will be part of the Global Support Functions (GSF) HR team, responsible for People Data & Analytics for the GSF business unit. This role interfaces with multiple local & global stakeholders in HR, Finance and the business and reports to VP HRBP, Global Support Functions & India. Consolidate and analyze people related data from multiple sources. Prepare and monitor people metrics that drive business insights (i.e. attrition, performance, talent, succession, Learning and Development). Manage data aspects of HR annual programs and ad hoc projects. Train and support GSF HR users in retrieving and utilizing data independently. Explore, learn and introduce new tools in collaboration with Corporate to drive people related insights. Perform internal audit of system data and suggest improvements to processes and procedures to support data integrity and drive adherence to work standard SKILLS/QUALIFICATIONS: Bachelors degree in Human Resources/ Industrial Engineering/ Economics or related field - a must 4- 8 yrs of experience in HR Analytics or Data Management Experience working in a global fast-paced environment High proficiency in Excel and PPT Analytical thinking and problem solving Orientation for details Strong communication skills and ability to communicate with global interfaces Fluency in English Team player, highly motivated and proactive Service-oriented approach

Greetings from Tech Mahindra! We are currently looking for an Operations Team Lead - U3 role to manage a team of 8 to 10 U1's/U2's (Journals Editorial Coordinators) to work with our internal team here in Hyderabad. Role: Ops Team Lead - U3 (Fulltime/Permanent) Designation as per TechM: Team Lead - BPS (U3) Client: UK Based (800 years old) Payroll: Tech Mahindra. Experience: Min 2y of experience as a TL on papers.(Mandatory) Location: Hi-tech city, Hyderabad Work More: Work from office Shifts: 12PM till 9:30PM (Mon/Fri and Sat & Sun will be fixed week off) (2 way transport will be provided within our boundary limits. Required: Must have good people management & leadership skills. Should be able to work on different reports and dashboards using Excel. (working knowledge on Power BI visualizations will be an added advantage) Must have experience in managing KPIs, KRAs, SLA, Shrinkage, Attrition and performance management. Must have excellent communication skills and Must have experience in managing stakeholders from the US/UK or any native english speaking country. Selected candidate will be handling the below team: Journals Editorial Coordinators Interested candidates can share their CVs at TK00926069@techmahindra.com or can whatsapp me at 7816041232. Regards, Dheeraj Kumar

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Retail Banking (PO). Experience: 5-8 Years.

Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international and domestic customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Required Skills: Should have minimum 5+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound experience is mandatory Graduation is must. Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Ready to take the lead? Join our team and drive customer service excellence with your leadership and language skills! Please share your resume on - 9082299130

Hiring for sales Manger Roles and Responsibilities: Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets. Team Leadership & Performance Management - Minimum team of 80-100, Directly manage team leaders and agents, ensuring effective resource allocation and goal setting. Client & Stakeholder Management- Build strong partnerships with clients by ensuring operational alignment with their expectations. Process Improvement & Compliance- Identify and drive continuous improvement initiatives to optimize sales and service quality. ISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads; Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective; Ensure the safeguarding of information in their possession; Accepts responsibilities for the operation and protection of information assets; and Perform the work as delegated by the by the Function Head Desires Skills and Experience: Experience in Telesales or insurance sales (Health/Life/Travel) is highly desirable. Must have experience into b2c telesales for outbound sales process. Prior experience in managing large sales teams in a contact center environment. Familiarity with CRM tools and sales analytics platforms. Strong leadership and team management skills. Proven track record in B2C sales, tele-sales, and contact center operations. Ability to analyze data, solve problems, and drive performance improvements. Excellent communication (verbal & written) and interpersonal skills. High level of integrity, action orientation, and perseverance. Strong financial acumen and ability to manage & metrics. Ability to handle sales pressure, motivate teams, and drive results. What do we offer? Opportunity to earn good incentives Endless growth opportunity GMC Group Medical Coverage Group Personal Accident Insurance Gratuity Wellness Programs• Give back to society through CSR Continuous talent enhancement program Childcare facility Tax Saving flexi benefits. Interested Candidate can share their updated CV at sumankumari@policybazaar.com or WhatsApp - 9934827654

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

: Urgent Hiring: Team Leader International Voice Process (US Shift) | Bangalore Location: Bangalore Working Hours: 9 hours/day | 5 days/week Shift: Night Shifts Join Date: Immediate joiners preferred Job Title: Team Leader – International Voice Process Key Responsibilities: Team Management Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, 1:1s, and performance reviews. Address team concerns and foster continuous improvement. Performance Monitoring Track team metrics: AHT, CSAT, Quality Scores, etc. Set and drive KPIs to meet/exceed targets. Implement action plans to boost team performance. Quality Assurance Ensure adherence to call quality standards and protocols. Conduct call audits and provide constructive feedback. Support continuous improvement through coaching and training. Operational Management Oversee daily operations and resource allocation. Handle escalations and coordinate cross-functionally for resolution. Reporting Prepare and present performance reports to management. Analyze trends and suggest operational enhancements. Training & Development Identify training needs and conduct sessions accordingly. Encourage a culture of learning and professional growth. Compliance Ensure full compliance with company policies and regulatory requirements. Stay updated on industry best practices. Requirements: Education: Bachelor’s Degree (Mandatory) Experience: Minimum 5 years in an international voice process (US preferred) At least 1 year as a Team Leader or Team Coach in an inbound voice process Skills: Excellent communication skills – verbal and written (English) Strong leadership, coaching, and team handling capabilities In-depth knowledge of quality monitoring, contact center KPIs (AHT, CSAT, NPS, FCR) Proficient with CRM systems, QA tools, and reporting dashboards High attention to detail, problem-solving ability, and analytical mindset Capable of thriving under pressure and in rotational night shifts How to Apply: Interested candidates, please send your updated CV to: Rani: Rani.ramchandani@sagilityhealth.com Regards, Rani

Greetings !! Continuous monitoring and evaluation of the performance of the assigned team; Constantly monitoring the metrics/deliverables assigned to the team; Implementation of action plans, among others. Taking Supervise Hr Suvarna - 9502739374 Required Candidate profile Experience : Minimum 2 years of experience as a TL Minimum Graduation Required Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills

Hiring for Team Lead (Noida) International process (Us shifts) Immediate joiners are proffered. Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams performance. Understanding towards business/organization objectives. Willingness to add value to companys Culture, Mission and Vision Contact Details: please share relevant resumes to my mail id. Email: ramya.ramya1@teleperformancedibs.com PH. No:- 8050980644 Best wishes Ramya v

We are hiring for Operations Team Leaders(Associate Manager) for our Navi Mumbai(Airoli) location. This is a 5 day work from office opportunity with rotational shifts. Please see below the job description and qualifications required for the same. Responsibilities, Qualifications and Experience Associate Managers in this role get to: Keep Management Updated: Relay vital information in the form of timely and accurate reports. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs. Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Take the Lead: Monitor Work queues/e-mails as per defined sample plan and targets; report out any outage and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive KPI improvement initiatives across program; focus on SLA to meet the client satisfaction; to be able to meet the Shrinkage and Attrition goal set by the company; to be self- motivated to involve in self and team development. Education and Experience:- 1. Graduate or undergraduate. 2+ years of team handling experience (Telecom experience preferred). 12 years of calling experience or a relevant telecom background. Previous experience in quality assurance, team management, or a similar leadership role is preferred. 2. Skills and Competencies Call Monitoring and Feedback: Proficient in evaluating call quality and providing actionable feedback. Strong understanding of quality standards, resolve rate goals, and KPIs. 3. Analytical Skills: Ability to analyze Excel reports to identify call trends, agent performance gaps, and focus areas. Skilled in identifying patterns in behavior and performance to design improvement plans. 4. Coaching and Mentoring: Effective coaching skills to guide agents and Quality Analysts. Ability to conduct training sessions and foster continuous learning. 5. People Management: Strong interpersonal skills to manage diverse teams effectively. Expertise in handling attrition and shrinkage through proactive measures. Ability to motivate and engage team members to achieve targets. 6. Conflict Resolution: Skilled in resolving conflicts while maintaining neutrality and professionalism. Demonstrates fairness and unbiased decision-making. 7. Action Plan Execution: Strong in creating and executing actionable plans to meet business objectives. Ability to align team efforts with organizational goals, focusing on resolve rate and other key metrics. 8. Communication and Collaboration: Excellent verbal and written communication skills. Capable of working closely with stakeholders, agents, and Quality Analysts to drive performance improvements. Work Schedule and Other Requirements Willing to work night shifts only, with rotational week-offs. High adaptability to a challenging and dynamic environment. Organized and capable of managing multiple priorities while meeting deadlines.

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team This team is part of the Merchant Lending vertical and caters to the Merchant loans section. They have the ownership of merchant cash advance sales. About the role This is a B2C Sales role that requires a high level of people management, training, grooming the field sales executives and generating revenue, and driving P/L and growth for the assigned region. Expectations/ Requirements 1. Responsible for the MCA Sales in the city. 2. Manage an assigned geographicsalesareato maximizesalestarget and meet corporate objectives. 3. Build and maintain relationships with key client personnel. 4. Manage Category leads from qualification to closure. 5.Ensure the team members are present in a market where sales & usage are done regularly. 6. Should have good networking capabilities and be willing to travel extensively throughout their specified areas. 7. Ensure monthly submissions and Disbursals numbers are being met. 8. New FSE hiring, training and handholding. 9. Ensure attrition is under control and Team is motivated/guided to perform better. Superpowers/ Skills that will help you succeed in this role 1. 5-10 years of relevant experience in Sales, Business Development and relationship building. 2. Ability to handle a team 3. Good communication skills 4. Good understanding of MS Office tools. 5. Growth Mindset 6. Willingness to experiment and improve continuously Education- Must have completed his graduation Why join us 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360-degree feedback from your peer teams on your support of their goals 4. Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!