2210 Attrition Jobs - Page 2

Roles and responsibilities: 1. To manage a diverse team of CSA (15- 20 FTEs ) working on Inbound, managing the floor, adherence to schedule, Ownership and problem resolution. 2. Volume monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every email. 3.Work closely with the teams to achieve Qualitative targets specified by the Client 4. Compiling reports on team’s performance and customer feedback 5. Good knowledge on MS Office (Word, Excel, Power Point) 6. Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage, and motivate agents in a monotonous job environment. 7.Develop agent skill sets...

Were Hiring: Team Leader – Operations Location: Chennai Industry: Real Estate Department: Telemarketing / Inside Sales / Presales Experience: 4 – 8 Years Qualification: Any Graduate / Non-Graduate Gender: Male / Female Candidates Role & Responsibilities Flexible to work in rotational shifts, extensions, and weekends as per business requirements Achieve daily, weekly, and monthly targets for the assigned team Ensure each agent achieves 6,500 dialed calls per month with 100% allocation target achievement Maintain a minimum 80% monthly quality score on audited calls Conduct daily call audits, provide timely feedback, and perform daily mock calls Drive Call to Allocation Conversion of 5% Ensure ...

Role- Team Lead | Service Desk Any Graduate with 4 years exp in Service Desk & Team Handling Should have on papers exp of 1 years as a TL CTC -Upto 9.5 LPA 5 days working ,2 days off WFO-24*7 Shifts Immediate Joiners Contact- HR Teena :9116324602 Perks and benefits Incentives & Bonus Both side cab

Responsibilities: Manage shrinkage & attrition rates within industry standards Collaborate with cross-functional teams on KRAs implementation Ensure compliance with company policies & procedures Health insurance Provident fund Maternity leaves Paternity leaves

We are actively hiring for Team Leader!!! Location - Thane Shifts - Day Shifts (6 days working with 1 week off) Immediate Joiner preferred Roles and Responsibilities: - Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Someone with purchasing credit, sales experience - added advantage Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SL...

Roles and Responsibilities Manage a team of agents to achieve targets and improve performance metrics such as AHT, Shrinkage, Attrition, CSat, and Dsat.

Role & responsibilities As Customer Services Supervisor, you will be responsible to supervise a team alongside you will also be responsible in providing service excellence to customers through telephone, e-mail, fax, web chat or in person in order to achieve customer satisfaction, sell Qatar Airways products and generate revenue and take all possible measures to avoid loss of revenue. Your specific responsibilities will include: Trains the existing team members and train new members on QR product, policies, and procedures. Monitors daily workflow and ensures that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Coaches and guides ...

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Pune Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Minimum 2–4 years of experience in Back Office Operations At least 1 year of experience as Team Leader / SME / Supervisor Strong team handling and people management skills Good knowledge of MIS, reporting, and Excel Required Candidate profile Lead, mentor, and manage team Monitor daily productivity, quality, TAT, and SLA metrics Ensure adherence to SOPs & compliance Prepare and analyze MIS reports and performance dashboards Perks and benefits Growth-oriented work environment

So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. As a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). As a Team Leader, you are in charge of managing the team and m...

About The Role Skill required: NA - Client Meetings Designation: PPSM Associate Manager Qualifications: Bachelor of Arts Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Advanced What would you do? The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the...

About The Role Skill required: Talent Acquisition - Onboarding Designation: Delivery Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsOur Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large re...

About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Delivery Operations Senior Analyst Messaging Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, se...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Cogent hub is hiring for :- Job Title: Team Leader for International Sales Location: (Gurugram) Department: Inbound Sales Process:- UK telecom Job Summary :- We are seeking a high-energy, results-oriented International Sales Team Leader to drive our global revenue growth and manage a diverse team of sales professionals. In this role, you will bridge the gap between high-level strategy and daily operations, ensuring your team consistently meets and exceeds sales targets across multiple international markets. You will be responsible for coaching team members, refining sales techniques for different cultural contexts, and leveraging advanced and CRM tools to optimize the sales cycle. Role & res...

Min exp 2 years as TL---Travel customer service Budget upto 7.5 lpa Noida location Drop CV on supreet.imaginators@gmail.com

Role & responsibilities Minimum 7 years of overall sales experience Minimum 3 years of on-paper Team Lead / Sales Leadership experience Background must be strictly from Sales (B2B, B2C, or blended sales experience acceptable) Job Responsibilities: Design and deliver sales training programs for B2B and/or B2C sales teams Train new joiners and existing sales professionals on: Sales processes Product knowledge Pitching techniques Negotiation and closing skills Conduct daily training sessions , role plays, and performance assessments Monitor post-training performance and provide feedback for improvement Work closely with Sales Managers and Leadership to identify training needs Prepare and share ...

Individuals in this role own a team and are responsible for Operations, Client and People Management in the team. They are accountable for resource utilization and performance of the team. Prepare and report process performance metrics to stakeholder

Job Description For TL-Sales: Responsible for managing the operations seamlessly and timely SLA delivery, along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health Insurance) Establish & Manage Relationships / Engagement with the Clients. Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, reporting responsibilities Managing day-to-day Sales targets (B2C Sales) To monitor and document the work schedule of staff and absences. Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for fut...

Job Description For TL-Sales: Responsible for managing the operations seamlessly and timely SLA delivery, along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health Insurance) Establish & Manage Relationships / Engagement with the Clients. Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, reporting responsibilities Managing day-to-day Sales targets (B2C Sales) To monitor and document the work schedule of staff and absences. Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for fut...

Roles and Responsibilities Candidate should have experience in international process as Team Leader Manage a team of agents handling international calls, ensuring excellent customer service and meeting KPIs. Oversee daily operations, including scheduling, training, and performance management to achieve SLA targets. Develop strategies to reduce shrinkage and attrition rates through effective coaching and people management skills. Collaborate with other teams to resolve complex issues related to UK processes and US procedures. Ensure compliance with quality standards (CSAT) by monitoring call recordings and providing feedback to agents. Desired Candidate Profile 3-8 years of experience in BPO ...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitor...

-Should have on paper Experience as an AM. -BPO Experience is Mandate. -Experience of Forecasting, Attrition, AHT, Shrinkage, SLA, Rostering and call volume allocation.

RealPage (a leading product-based company) is hiring for the position of Team Lead Delivery . Interested candidates are invited to attend the Face-to-Face interview today Monday 22nd Dec’25. Job Title: Team Lead – Delivery Location: Hyderabad Overview The Team Leader coordinates the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group. The Team Leader is well-versed on all processes and procedures of Invoice Processing Operations (includes tasks/sub-tasks) and serves as a mentor and trainer to other team members. In addition, also assists the manager with all general office duties, coordinate training procedures, project dist...

TEAM LEADER On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - GURGAON CTC - Up to 11LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume ...