529 Attrition Jobs - Page 19

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ƒ˜ Responsibility is to achieve AOP targets of Touch free collections for all products and verticals. ƒ˜ Enhancing revenue from Nil Pos, Penal collection and partner commission ƒ˜ Driving Seat utilization ƒ˜ Exploring new digital channels. ƒ˜ Revenue generation through Penal collection and partner commission Required Qualifications and Experience "ƒ˜Graduate/Post-graduate with 2 to 3 years Call Center experience ƒ˜Excellent communication and Leadership skills ƒ˜Knowledge of Dialer & campaign management ƒ˜Data analysis & Channel Strategy ƒ˜Coordination with inter department viz. Analytics, IT ƒ˜Vendor Management and controlling attrition ƒ˜Coordination with channel partners for digital payment ƒ˜Monitoring channel partner wise / Agent wise productivity"

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ƒ˜ Responsibility is to achieve AOP targets of Touch free collections for all products and verticals. ƒ˜ Enhancing revenue from Nil Pos, Penal collection and partner commission ƒ˜ Driving Seat utilization ƒ˜ Exploring new digital channels. ƒ˜ Revenue generation through Penal collection and partner commission Required Qualifications and Experience "ƒ˜Graduate/Post-graduate with 2 to 3 years Call Center experience ƒ˜Excellent communication and Leadership skills ƒ˜Knowledge of Dialer & campaign management ƒ˜Data analysis & Channel Strategy ƒ˜Coordination with inter department viz. Analytics, IT ƒ˜Vendor Management and controlling attrition ƒ˜Coordination with channel partners for digital payment ƒ˜Monitoring channel partner wise / Agent wise productivity"

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

The person will be responsible for Monitoring, Feedback & Coaching team members on the floor Deliver SLA & KPI Manage team of 15 Inbound operator Attrition, Shrinkage, Roaster management if interested call Deepti 9235457455 Regards Deepti 9235457455

Greetings from Hinduja Global solutions (HGS) We are hiring for : IDFC (Infrastructure Development Finance Company) tele sales jobs typically involve selling financial products or services to customers over the phone. Here's a general job description: Job Title: Telesales Executive - IDFC Responsibilities: 1. Sell IDFC financial products (e.g., loans, credit cards, insurance, investments) to new and existing customers via outbound/inbound calls. 2. Handle customer inquiries, provide product information, and address concerns. 3. Meet or exceed monthly sales targets. 4. Build relationships with customers to ensure long-term business. 5. Update customer records and database. 6. Work closely with the sales team to achieve business objectives. 7. Identify and upsell/cross-sell opportunities. 8. Ensure compliance with regulatory requirements. Requirements: 1. Graduate degree (any discipline) 2. 0-2 years of sales experience (telesales preferred) 3. Excellent communication and persuasion skills 4. Ability to work in a fast-paced environment 5. Strong problem-solving and negotiation skills 6. Familiarity with financial products (desirable) 7. Proficiency in English and Kannada (local language skills may be required) Languages: Kanada Bengali Telugu Work Environment: 1. Call center setup 2. Fixed shifts (9:30 AM to 6:30PM 3. Performance-based incentives Salary and Benefits: 1. Basic salary (approx. 18,000 - 40,000 per month) 2. Incentives (based on performance) 3. Benefits (e.g., health insurance, PF, gratuity) Please note that job descriptions may vary depending on the specific IDFC role and location.

Associate Manager - Account Management Chennai, India Full-time Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, theyre our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. Weve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Job Description Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management. Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time. Qualifications Our most successful candidates will have: - Minimum 6 + years of Sabre or Amadeus working experience, must be adept with the latest versions of both GDSs. Farelogix and NDC experience a plus Deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Experience in Ticket issuance, reissuances (exchanges) a plus Track record of low error rate; low airline debit memos/financial losses Microsoft Office application skills, including Outlook, and Excel Basic internet and web-based application skills Be able to work in MS Office - Be able to work in a fast-paced environment Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Dear Candidate, Greetings from Hexaware - BPS! We are hiring for Team Lead Operations into Customer Service for Voice process. Below are the Job requirement details: Experience Minimum 2-year experience as a Team Leader in voice process Minimum of 5 year of work experience in Voice Program from premium contact centers. Technical Competencies: (Job related) Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc. Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Usage Experience of E Wallets and have functional knowledge of the product. Responsibilities: Ensures adherence to contractual SLAs and manages the overall workflow within the team Analyses existing work practices (system and procedural) identifies and implements changes in areas of improvement. Maintains Customer Centricity at all times in managing queues, resolving issues & queries. Handles all team issues, (e.g. People Management, Conflict Resolution and Administrative). Is responsible for ensuring Quality Controls and Checks are being carried out effectively Focuses on all around development of SMEs and team members (Mentoring & Grooming) along with performance management Facilitates liaison with clients to resolve issues and bridge Knowledge Gaps Conducts regular feedback sessions with Team Members. Is responsible for carrying out appraisals of Team Members Ensures Process Improvement activities are carried out on an ongoing basis and on time Management & communication of system issues/outages to stakeholders Change request management and follow up till closure Should be flexible with rotational shifts, and rotational week off. Interested, Please share your updated resume to matildad@hexaware.com /Whatsapp - 9082299130

Role & responsibilities -Oversee the collection of outstanding payments from clients. -Develop and maintain effective working relationships with customers. -Monitor accounts to ensure timely payments and escalate overdue payments. -Collaborate with internal teams to resolve payment discrepancies and disputes. -Implement and maintain collection strategies to reduce aged receivables. -Analyze credit risks and recommend actions for credit management. Prepare and maintain reports on collections status, aging reports, and recovery progress. -Ensure compliance with company policies and legal requirements regarding collections.

Position Overview: We are seeking a highly motivated and detail-oriented Accounts Payable Team Lead to oversee Non-Merchandise Invoice Processing, Banking Operations, Vendor Reconciliations, and 1099 Reporting within the Accounts Payable (AP) department . In this role, you will lead a team of up to six associates , ensuring timely and accurate invoice processing, issue resolution, and vendor management . A strong emphasis is placed on Excel-based reporting and analysis , with NetSuite experience preferred . This position offers an exciting opportunity to drive process improvements and efficiency in a multinational environment . Key Responsibilities: 1. Non-Merchandise Invoice Processing Oversee the end-to-end AP disbursement process for Non-PO and PO invoices (2-way match) . Manage AP Disbursement email queries , ensuring timely issue resolution. Conduct AP reconciliations for disbursements across Retail, Brands, and Home Services . Perform quality checks and audits for AP Disbursement. Supervise data uploads to NetSuite and manage pre-indexing for AP Disbursement . 2. Banking Operations Perform vendor database quality checks and manage EFT returns . Oversee stop, void, reissue, and query management processes . Manage positive pay for paper checks , ensuring accuracy in banking transactions . Conduct banking quality control checks to maintain process integrity. 3. 1099 Reporting & Compliance Lead the annual 1099 reporting process , ensuring compliance with IRS regulations . Oversee data collection, validation, and submission for accurate 1099 reporting. 4. Reporting & Process Optimization Generate and analyze reports for Retail, Brands, Home Services , and other AP activities. Identify opportunities for process improvements and implement best practices. 5. Cross-Training & Support Collaborate with the Merchandise Invoice Processing team for additional support when needed. Assist in Vendor Onboarding to ensure a smooth integration and compliance process . 6. Stakeholder Collaboration & Vendor Management Manage vendor communication , including engagement with top vendors to resolve issues. Work closely with internal teams to address escalations and ensure process alignment. Ensure compliance with company policies and procedures . Qualifications & Skills: Minimum Requirements: Bachelors degree in Accounting, Finance, Business Administration, or a related field. 5+ years of experience in Accounts Payable within a multinational company, including at least 2 years in a leadership role . Proficiency in Excel for reporting, data analysis, and quality checks . Strong understanding of EDI processing and vendor onboarding best practices . Excellent problem-solving, organizational, and multitasking abilities . Strong communication and leadership skills with the ability to manage a team effectively . Preferred Skills: Experience with NetSuite or similar ERP systems (strongly preferred). In-depth expertise in non-merchandise payables, disbursement processes, and vendor reconciliations .

Dear Candidate, Urgent Opening in Paisabazaar for Team Leader Role for Outbound Sales Process. (Mumbai |Chennai| Gurgoan | Delhi ) Share Resume or call 9971669628 (REBECA) or mail rebecavicky@paisabazaar.com Looking candidates with hands on experience in Telesales + People Management Process - Outbound Sales Product - Credit Cards Shift - Day shift only Working Days -6 Days (Rotational Off) Fixed Salary+ Unlimited Incentives No Cold Calling No Cab Facility Job Locations: Mumbai Role description: 1) Assisting customers in sale of a range of financial products on phone 2) Role entails working only in Day shift 3) Fully responsible for meeting and exceeding targets as assigned periodically 4) Reaching productivity that meets job standards, while working with speed and accuracy 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no losses or errors occurred while assisting customers 7) Work towards ensuring zero cases of mis-selling / fraud in the processes 8) Responding in a timely and effective manner to all internal communication. 9) Adheres to and supports company policies and practices. Candidate Profile: 1) Flexible to work in 6 days, roster off environment 2) Good selling and negotiations skills 3) Minimum 3 to 5 year experience in working in the areas of Sales Regards, HR Rebeca

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is hiring for Team Lead for Technical Support Voice Process. Role: Team Lead - International Voice - Technical Support Exp : 5 + Yrs Location : Ambit IT park, Ambattur Shifts : Flexible to Work in US Shift Notice : 15 days or immediate. Interested? Reach out to me directly at: Prithvi - 9444242401 ( Whatsapp ) prithiviraj.pudupatturamamurthy@movate.com Or send your updated resume via email. # Graduation is mandate # Need excellent communication in English # Should have handled a team of 10 to 15+ people # Must be aware of shrinkage, attrition, AHT, NPS, CSAT # Must have fair understanding of presenting MBR, QBR and WBR # Must be from BPO industry

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ƒ˜ Responsibility is to achieve AOP targets of Touch free collections for all products and verticals. ƒ˜ Enhancing revenue from Nil Pos, Penal collection and partner commission ƒ˜ Driving Seat utilization ƒ˜ Exploring new digital channels. ƒ˜ Revenue generation through Penal collection and partner commission Required Qualifications and Experience "ƒ˜Graduate/Post-graduate with 2 to 3 years Call Center experience ƒ˜Excellent communication and Leadership skills ƒ˜Knowledge of Dialer & campaign management ƒ˜Data analysis & Channel Strategy ƒ˜Coordination with inter department viz. Analytics, IT ƒ˜Vendor Management and controlling attrition ƒ˜Coordination with channel partners for digital payment ƒ˜Monitoring channel partner wise / Agent wise productivity"

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities Manage the overall HR life cycle of all the mapped employees primarily IT and 3in1 vertical employees Will be a single point of contact for internal stakeholders in all HR related queries Achieve the target department ESAT score through innovative people initiatives Use people skills related to employee retention to manage the overall attrition target of the organization Connect with employees during branch visits, face-to-face and telephonic discussions and gauge the pulse of their engagement with the organization Manage the key HR processes in terms of process adherence and timelines- Onboarding | Performance Management System | IJP releases | Closure of auto promotions | Exit Management Ensure the department R&R quota is 100% utilized Prepare monthly HR dashboard and make presentations during HR and business reviews Support leaders during Own the Branch visits Work on assigned projects and ensure timely execution Required Qualifications and Experience 3-5 years of relevant experience With the context of the role described above, the ideal applicant will be someone who has the following key capabilities Excellent academic record & has good knowledge of Ms Word, Excel & PowerPoint Proactive nature and keen to explore the career opportunities offered at BFL Ready to work in a continuously challenging environment Ready to relocate to any location as mandated by the organization Excellent communication and negotiation skills Excellent listener and solution finder to people issues Empathetic nature with balanced assertiveness Post Graduate from a recognized / approved university 4+ Years of work experience in the IT/ITES industry domain will be an added advantage Should have excellent communication skills- both written and verbal

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ƒ˜ Responsibility is to achieve AOP targets of Touch free collections for all products and verticals. ƒ˜ Enhancing revenue from Nil Pos, Penal collection and partner commission ƒ˜ Driving Seat utilization ƒ˜ Exploring new digital channels. ƒ˜ Revenue generation through Penal collection and partner commission Required Qualifications and Experience "ƒ˜Graduate/Post-graduate with 2 to 3 years Call Center experience ƒ˜Excellent communication and Leadership skills ƒ˜Knowledge of Dialer & campaign management ƒ˜Data analysis & Channel Strategy ƒ˜Coordination with inter department viz. Analytics, IT ƒ˜Vendor Management and controlling attrition ƒ˜Coordination with channel partners for digital payment ƒ˜Monitoring channel partner wise / Agent wise productivity"

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ƒ˜ Responsibility is to achieve AOP targets of Touch free collections for all products and verticals. ƒ˜ Enhancing revenue from Nil Pos, Penal collection and partner commission ƒ˜ Driving Seat utilization ƒ˜ Exploring new digital channels. ƒ˜ Revenue generation through Penal collection and partner commission Required Qualifications and Experience "ƒ˜Graduate/Post-graduate with 2 to 3 years Call Center experience ƒ˜Excellent communication and Leadership skills ƒ˜Knowledge of Dialer & campaign management ƒ˜Data analysis & Channel Strategy ƒ˜Coordination with inter department viz. Analytics, IT ƒ˜Vendor Management and controlling attrition ƒ˜Coordination with channel partners for digital payment ƒ˜Monitoring channel partner wise / Agent wise productivity"

Role Description The Customer Service Team Lead is responsible for overseeing daily operations of the customer service team, ensuring high levels of customer satisfaction and managing team performance. This is a full-time, on-site role located in Gurugram. The role involves monitoring and improving team performance, handling escalated customer issues, and implementing service improvement strategies. The Team Lead will also be tasked with training and mentoring team members to enhance their skills and performance. Qualifications Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Leadership and team management experience Ability to work effectively in a fast-paced, dynamic environment Bachelor's degree in Business Administration, Management, or a related field is preferred Previous experience in a customer service role is an advantage

Role & responsibilities:- Responsible for cluster of stores in a city. Execution of performance management system bi-annual appraisal cycles, performance improvement plans in stores. Implementation of engagement activities. Create a vibrant, fun, learning and growth-oriented culture in stores. Implement various HR interventions for retention. Implement and sustain Tata Code of Conduct and value systems in the stores. Conduct regular Open House in stores to understand pulse of employees. Looking after employee welfare - monetary & non-monetary, grievance handling, counselling and guiding employees for harmonious interpersonal relations. Ensuring accurate and timely payroll data processing of new employees as well as full and final settlements of resigned employees on a monthly basis in coordination with the Payroll executive Ensuring Incentives are accurately calculated and updated in Payroll System for all store employees Monitoring Regular Rewards & Recognition is conducted at stores and timely data is updated in the system Conducting regular Audits with respect to Employee details and personnel files, leave records in HRMS, Attendance, Recording daily Scheduler & Shifts and any other relevant registers at store level to ensure accuracy of data and documents. Developing & ensuring implementation of all the HR Standard Operating Procedures & Policies at store level Representing HR function for Monthly reviews with relevant data points and metrices. Preferred candidate profile Good Verbal and written communication Should have prior experience of handling retail HR store operations Problem-solving and decision-making abilities. Ability to work independently and as part of a team.

Job description Should be proficient with MS Excel, knowledge of Advanced Excel will be an added advantage as we will be assigning MIS work. MIS reporting to management daily. Experience with Workforce Management software (performance tracking, reporting), Aspect, and Genesis preferred. Candidates with advanced excel skills can apply. The person would be responsible for preparing Daily/Weekly/Monthly reports using intermediate/advanced excel. Required Candidate profile At least 1 years experience in MIS Role Must have a good knowledge of advance Excel Must be aware of basic Terminology such as Attrition, Shrinkage, CSAT, SLA, Overtime Pay Calculation, Ageing, etc. Should have knowledge of Excel function like VLOOKUP, HLOOKUP, Pivot Table etc Graduation is must Timings Fixed shift US shift (6:30 PM to 3:30 AM) Fixed weekend off Work from office If interested, please share your resume at vijay.jadhav@aminfoweb.co.in Call/WhatsApp: HR Vijay -8806000209

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.