1758 Attrition Jobs - Page 19

Key Responsibilities Team Leadership & Management Supervise, coach, and motivate a team of customer support representatives. Monitor team performance, set goals, and provide feedback through regular 1:1s and performance reviews. Manage schedules, workload distribution, and ensure adequate coverage across shifts. Customer Support Operations Oversee day-to-day customer support activities, ensuring timely resolution of inquiries, complaints, and service requests. Handle escalated issues and provide solutions that align with company policies while maintaining customer satisfaction. Ensure compliance with service standards, policies, and procedures. Process Improvement & Reporting Track KPIs such...

Operations Team Leader Gurgaon/Noida The Operations Team Leader is responsible for developing measurement tools (KPIs) and strategies to meet the goals of each metric negotiated under the trade agreement with the client. He or she must also ensure that the development of the operation is carried out without any setback. Performs administrative duties for the team, motivates TLs and agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company. In this role, you have to work in sync with the rest of the stakeholders to drive performance and efficiency. Requirements: Excellent v...

Job Description Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI mod...

Key Responsibilities Partner with business leaders to understand strategic objectives and design HR initiatives that support business goals. Provide guidance on workforce planning, organizational design, and succession planning. Advise managers on employee relations, performance management, and conflict resolution. Collaborate with Centers of Excellence (e.g., Talent Acquisition, Learning & Development, Compensation & Benefits) to deliver HR programs. Lead talent management initiatives, including employee engagement, retention strategies, and leadership development. Analyze HR metrics (e.g., turnover, engagement, diversity, productivity) and provide insights for data-driven decisions. Ensure...

Job Title: Team Lead Domestic Voice Process Location: Hyd Department: Customer Support / Operations Reporting To: Process Manager / Operations Manager Languages Required: Hindi & English (Mandatory) Key Responsibilities: Lead and manage a team of voice process executives handling inbound/outbound calls. Monitor team performance and ensure achievement of KPIs such as call quality, customer satisfaction, and productivity. Provide coaching, feedback, and training to team members to improve performance. Handle escalations and resolve customer issues efficiently. Prepare daily/weekly/monthly reports and share insights with management. Ensure adherence to company policies and process compliance. C...

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

Company: Vitality BSS Location: Mahape, Navi Mumbai Website: https://vitalitybss.com/ About Vitality BSS: Vitality is a leading provider of business support solutions for healthcare organizations in India and the USA. As one of the reputed names in the attorney support, medico-legal, medical billing, medical records review and teleradiology services our firm has the expertise to maximize revenue and reduce operating costs for different organizations in this field. Key Responsibilities: Oversee day-to-day operations for Medical Transcription, Medical Record Listing and Medical Record Summarization. Ensure adherence to client-specific guidelines, productivity benchmarks, and quality standards....

Responsibilities: * Collaborate with cross-functional teams on strategic initiatives * Lead & develop high-performing sales team * Coach & mentor team members for success * Getting their targets done

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

Hiring Team Leader / Sr. Team Leader / Assistant Manager (Outbound Telesales) for banking product sales Candidate should have experience in outbound sales in Banking products only with good team handling experience. Interested Candidates can call or WhatsApp their resume on 9319884479 or Share resume on given email Id - jaishree@paisabazaar.com Job Locations : Delhi And Gurugram Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible,...

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

About The Role Role Purpose The purpose of this role is to lead the VLSI development and design of the system by defining the various functionalities, architecture, layout and implementation for a client ? Do 1. Lead end to end VLSI components & hardware systems a. Design, analyze, develop, modify and evaluate the VLSI components and hardware systems b. Determine architecture and logic design verification through software developed for component and system simulation c. Analyze designs to establish operating data, conducts experimental tests and evaluates results to enable prototype and production VLSI solutions d. Conduct system evaluations and make appropriate recommendations to modify des...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Ensure successful delivery of learning solutions and review their effectiveness and applicability. Talent Development processPerform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS ...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsProject management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus c...

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts...

Shift Timings: 12:00 to 22:00 Hrs. (flexible) Reporting To: Director Responsibilities: Lead a team of quality senior managers/managers/ assistant managers for multiple business units/customers and across locations. Lead closer calibrated quality outcomes for end customers. Drive customer satisfaction for quality of coding output including corrective and preventive actions for customer quality concerns. Build and operate a predictable quality model and well aligned outcome-based quality assurance unit for coding. Actively collaborate new customer engagements for better quality outcomes including calibration, SOP inputs Drive the structure and governance for ongoing customer calibrations. Coll...

Role Objective: Complete oversight of Operations, Training and Compliance for the aligned AR Follow up teams. Essential Duties and Responsibilities: Should have overall 7+ years of experience in RCM Operations Manage the AR inventory for aligned clients. Work towards resolution to reduce the aged AR and accelerate Collections. Driving results to achieve business metrics. Ensuring timely delivery of projects/assigned reports. Self-driven, People leader and result oriented. Engage the team create IDPs and groom them for growth opportunities. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Identify and Implement automation/performance improvement strategies. Manage a...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsProject management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus c...

We are seeking a dynamic and experienced Team Lead Operations to supervise daily operations and ensure smooth delivery of services in a fast-paced BPO environment. The ideal candidate will be responsible for leading a team of agents, driving performance metrics, ensuring compliance with company standards, and delivering outstanding customer satisfaction. Key Responsibilities: Team Management: Supervise, coach, and mentor a team of agents to achieve performance targets (KPIs/SLAs). Monitor attendance, schedule adherence, and overall discipline of team members. Conduct regular team huddles, one-on-one sessions, and performance reviews. Operational Excellence: Ensure operational efficiency and ...

Key Responsibilities: Control Team Attrition & Motivate Agents for Work. Ensure Insurance/Sales & Quality targets are met. 2+ Years of Operations Management experience in Insurance/Sales. Immediate joiner. Hr Suhail Khan 7840812882(WhatsApp)

Role & responsibilities Candidate should have international exposure with team handling experience. Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Should have experience on shrinkage, attrition, CSAT...

Manage and supervise a team of 15–20 associates, ensuring performance targets are met or exceeded. Monitor daily operations including volume handling, case resolution, and escalation management. Confortable in UK Shift. Contact- 9311035462 (Aman)

Experience: Hands-on expertise in Google & Meta Ads International sales Experience Mandatory Excellent communication skills Required Immediate Joiners Required

Role & responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bound calls as per the leads receive from support team (Marketing, Admin-support) . 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Preferred candidate profile: 1. 4 Years of overall experience (Minimum 2 Years as a team leader in BPO/call center) 2. Good communication skills. (Fluency in English/Hindi both is must) 3. Highly organized and mature with respect to human relationships and can get the job done. 4. Candidate should be comfortable for target-base...