1758 Attrition Jobs - Page 18

Job description Opening_Assistant Manager- Operations (Domestic E-Commerce Inbound) _Coimbatore Only Immediate joiner or 15 to 30 days of notice 5 days working with 24/7 rotational shift. • Looking a candidate with overall Minimum 7-10 years of experience in those as an AM for voice Process should at least 1 to 2 year on paper. • Voice Experience -Mandate • E-Commerce Domain Experience - Added advantage. • Good communication • Budget - INR 6.5 L • Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. • Graduation - Mandate • Only immediate joiner. • Inbound • Should have prior experience of handling voice process • Responsible for meeting the SLA targets • Excellent real time ...

Hiring HRBP DM ROLE Min 10 years of exp in HRBP Salary: upto 20lpa Location: Noida Cab available Rotational shifts - Need 10 Years of experience - Please contact for JD and for more information Priyanka 882269056 Priyankaenvision123@gmail.com

Role & responsibilities 1.Manage & motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earlie...

Position: Executive HRBP Location: Gurgaon Employment Type: Full-Time Job Summary: We are looking for a dedicated and professional Executive HRBP to join our team in Gurgaon. In this role, you will be responsible for handling employee queries, ensuring compliance with HR policies, and supporting employee engagement initiatives within the organization. You will be a key player in maintaining a positive and efficient work environment while managing various HR-related activities. What You Would Be Doing? Employee Query Resolution: Efficiently resolve employee queries and concerns within the respective vertical/process, and track/report query resolution Turnaround Time (TAT). Compliance: Ensure ...

Job Title: Human Resource Business Partner Manager (BPO Experience - Mandatory) Location: Gurgaon Department: Human Resources Shift - 2:00 PM - 5:00 AM (Any 9 hours Shifts) Profile Summary: IGT Solutions is seeking a dynamic and experienced HR Business Partner Manager for the Gurgaon location. The individual will be responsible for leading HR operations for the branch, managing all HR activities, and supporting business partners effectively. Key Responsibilities: Resolve employee queries and concerns efficiently and track the resolution within agreed timelines. Ensure strict compliance with labor laws and organizational policies. Implement and enforce the Discipline Policy and Code of Conduc...

Position Summary A domain expertise of Employee Engagement, Employee relations, Exit Management, Retention Management, Performance Management, HR Operations, etc preferably with an IT/ITES firm. A self-driven self-motivated personality who should have an ability to coordinate with delivery Heads, peer groups and vendors on need basis. Candidates should have a strong inclination to take on additional responsibilities and ensure delivery with high level of commitment. To ensure the people-perspective is represented in business decisions so implications are understood and the workforce is proactively managed. Performs day-to-day activities to meet departmental/project objectives. Interact with ...

Position Summary This role will require the person to understand the business/functional challenges and driving HR activities like employee engagement and relations, performance management, training development, retention, compensation etc. The role holder will lead/facilitate the implementation of corporate HR initiatives/programs into the business to insure greater alignment with organization's HR policies and processes. Job Responsibilities Managing end to end HR deliverables for HR operations and Employee relations across entire employee life cycle. Providing information and interpretation to employees regarding the Human resources policies, procedures, practices and decisions. Liaison b...

Job Title: Assistant Manager Outbound Sales Location: Pune Function: Sales & Business Operations Experience: 6 -12 years Role Overview : We are looking for a high-performing Assistant Manager from a outbound contact center space to lead a large tele-sales team focused on driving business results through outbound calling efforts. The ideal candidate brings deep experience in managing outbound sales teams, strong command over performance metrics, and the ability to drive execution excellence while maintaining service quality . Key Responsibilities: Tele-Sales Team Management Manage and lead a team of 1520 outbound tele-sales executives Ensure daily performance targets (logins, calls, conversio...

Role & responsibilities Key Skill Set- B2C sales, tele sales, inside sales, outbound sales Insurance - Health Insurance Designation- Contact Center Manager Team Size- 100 + Major Job responsibilities Tele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service. Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth. Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, coaching, and...

Hello Job-Professionals! Greetings of the Day! Join a leading multinational BPO as a Team Leader, where your 3+ years of BPO experience and 1+ year as a Operations Team Lead. Location - Lucknow Salary -4 lpa ( Depending upon last drawn) Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to enhance their skills and knowledge. Identify performance gaps a...

We are hiring for "DEPUTY MANAGER (HRBP) for NOIDA Location. Salary : 15LPA - 20 LPA 5 days Cab & Meals available Shift : Night/Mid Shift Must have 10 yrs of exp. as a Deputy Manager/Manager on paper from any reputed BPO. Required Candidate profile Plan, execute & implement the internal communication & employee engagement programs. Support such as recruitment, HR Operations, Payroll, L&D, cross functional collaboration teams, Call : 9335906101

Urgent Hiring | Team Lead Support | Immediate Joiners Preferred Location : Mumbai (Kalina / Seawoods) - (No relocation candidates) Notice Period : Immediate to 15-20 Days only Experience : 5+ years in Support (Voice, Chat & Email) + Team Leadership Domain : Banking / Fintech preferred Key Responsibilities: Leading and motivating a team (~15 FTEs) to meet and exceed personal targets and team SLA expectations (e.g. KPIs, productivity & quality) Managing Workflow in order to maintain overall department expected service delivery, including regular schedule and capacity planning Managing and being a POC for all customer and team related escalations Conducting regular one to ones, team meetings an...

Requirements : Graduation Mandate . Must be aware of shrinkage, attrition, AHT, NPS, CSAT , DSAT , SLA etc. Must have 2 year exp in the same role & 2-5 years total in a domestic voice process. Salas exp for outbound process HR Deeksha 7697428237 Required Candidate profile Must have 2 years+ on paper experience in Same Designation Mandate. 2 -5 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...

Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow/Bangalore Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, ...

We are looking for Ops Manager Experience in inside sales or outbound sales process B2C Sales Min 1 year exp of as Manager or 2 year as AM Location- Bangaluru Salary- upto 30 LPA *Walkin Interviews Interested one can connect @8920815825 Renu

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsMonitor CL10s performance and provide timely feedback and plan career progression. Challenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processes.Ensure attrition target for the deal are met and clos...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsScheduling transport for the team members and monitor no shows and cancellations.Maintain process specific DTPs, SOPs, LWIs and make updates as required.Monitor CL10s performance and provide timely feedback and plan career progressionProject management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsSt...

TL for the Bpo, we need excellent communication in English and Hindi, attrition,shrikage,Kpi,Kra bpo matrix calculation all skill and atleast on paper1 years exp. as TL should be there.looking immediate joiner.Inbound process ecommerce background.

Job Descriptions: Experience as Assistant Manager Ops in customer Service process for Blended Process should be equipped and have adequate knowledge of Call Centre metrics, understanding & efficiently driving dialler and calling processes. Responsibilities and Desired Skills: Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and revie...

Hiring for Health DSF Field Sales Team Leader with Team Handling Job Title: Field Sales Team Leader (B2C)Health DSF (Preferred Insurances Background ) Location: Kochi, Hyderabad, Mumbai, Pune, Gurgaon Role Overview: We are seeking a dynamic and results-driven Field Sales Team Leader to manage and motivate our Direct Sales Force (DSF) team in the health domain. The role involves driving business targets, managing a team of field sales executives, ensuring compliance, and building strong customer relationships. Key Responsibilities: • Lead, mentor, and manage a team of 1025 field sales executives. • Drive sales of health insurance/healthcare financial products through direct customer acquisiti...

Requirements : Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs and KPIs Must have 1 year exp in the same role & 4 -9 years total Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 -9 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Dear Professional Enrich & Enlight is an Executive Search Consulting co, specializing in Top Management positions for the selected client. We have been retained by ITES Company in Chennai , Currently we are looking for Senior Executive/Assistant Manager HRBP role for them. Please revert with your updated profile if you are interested for this position along with your CTC details Good Day!!! Thanks & Regards, Subashini.S Enrich N Enlight ENRICH & ENLIGHT Subashini@enejobs.com Position : Senior Executive/Assistant Manager HRBP Work Location : Bangalore(Electronic City) local candidates only. Experience : 3+ Years Notice Period : Immediate to 30 days notice period Shift : 5:30 PM/6:00 PM Onward...