529 Attrition Jobs - Page 17

Role & responsibilities Team Lead Preferred candidate profile Responsibilities Supervise and manage daily call center operations and team activities. Monitor and evaluate team performance, providing regular feedback and coaching. Handle escalated customer inquiries and complaints effectively and professionally. Analyze call center metrics to identify areas for improvement and implement solutions. Conduct regular team meetings and training sessions to enhance team skills and knowledge. Ensure adherence to company policies, procedures, and customer service standards. Collaborate with management to develop strategies for improving customer satisfaction and operational efficiency. Perks and benefits 5 days working General shift timing immediate joiner

* Min 2 yrs exp on the paper as a Assistant Manager HR from BPO Industry(Exp into employee Relation) *WFO-Kolkata Only Not Delhi/NCR or Bangalore -Apply those who can relocate in Kolkata *Diversity(Female profile only) Required Candidate profile *WFO-Kolkata Only Not in Delhi/NCR or Bangalore -Apply those who can relocate in Kolkata *Diversity(Female profile only) *Call/Whatsapp cv to Neha 8287267407 Perks and benefits Fix Salary + lucrative Incentives

Role: Team Leader, Operations Designation: Team leader Location: Mumbai/ Thane Years of experience: 18 months of TL experience Role:- Team Leader, Operations Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Key skills and knowledge: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Education:- Bachelors Degree in related field with more than seven years of experience Educational qualification: Graduation Interested candidates can apply on the details given below: Email: jinal@careerguideline.net Contact: 7758825565

Role: Team Leader, Operations Designation: Team leader Location: Mumbai/ Thane Years of Experience: 18 months of TL Experience Role:- Team Leader, Operations Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Key skills and knowledge: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Education:- Bachelors Degree in related field with more than seven years of experience Educational Qualification: Graduation Interested candidates can apply on the details given below: Email ID: jinal@careerguideline.net Phone: 7758825565

Concentrix Corporation (NASDAQ: CNXC ) a global technology and services leader that powers the worlds best brands, today and into the future. Were human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether its designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. Were here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more. Job Title: Lead - HR Business Partner Job location: Bagmane tech park, Marathahalli / Mahadevapura - Bangalore Work mode - Work from Office only (5days week) Working window - UK shifts (2:00pm to 11:00pm) or (5pm to 2am) Key Essentials: We are hiring for a HR Business partner, who has managed: Employee span / Headcount of 300 and above Hands on in addressing grievance related to Compliance queries, cultural fitments, skip levels, EWS, etc. Good to have experience in stakeholder management, Attrition analysis and supporting in performance review discussions Graduate or post-graduate with hands on experience at HRBP in BPO / ITES industry and working knowledge on Excel & PPTs

We are actively hiring for TEAM LEADER!!! Designation- Team Leader Location- Thane Requirements- - Need Good Communication Skills - Relevant Customer Service Background - Should have minimum 1 year Team Leading experience - Knowledge about Team leader Metrix Interested candidates can connect for further details on - Simran Rana- 9137514621

We are actively hiring for TEAM LEADER!!! Designation- Team Leader Location- Malad West Shift- Day Shift (6 days working with 1 weekoff) Requirements- - Need Good Communication Skills - Experience with travel domain is required. - Relevant Customer Service Background - Should have minimum 1 year Team Leading experience - Knowledge about Team leader Metrix Interested candidates can connect for further details on - Simran Rana- 9137514621

Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TAT Ensure compliance to labor laws Implementation of the Discipline Policy and Code of Conduct Attrition at 5% or below Work on Employee Engagement through cross-function teams Facilitate engagement action planning record minutes, action points, responses and circulate, track and report and communicate closures. Ensure timely sign-offs of KRAs from new employees and role movements Coordinate and ensure timely completion of half-year and annual Performance appraisals Track and monitor adherence to training plan for the process Conduct exit interview for employees Collate exit survey data and report on a monthly basis trends and action to be taken Employee Retention Branding & Intelligence Ensure adherence to the Security Policy and Disciplinary Policy Ensure adherence of business supported on the Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy and Learning Agreement knowledge about RAG analysis, EWS and POSH Interested candidate can share their cv at

Position: Executive HRBP Location : Gurugram Employment Type : Full-Time What you would be doing ? Employee Query Resolution : Efficiently resolve employee queries and concerns within the respective vertical/process and track/report query resolution TAT (Turnaround Time). Compliance : Ensure strict adherence to labor laws, security policies, disciplinary policies, and the companys code of conduct. Discipline & Code Enforcement : Implement and enforce the Discipline Policy and Code of Conduct across the organization. Attrition Management : Maintain employee attrition at 5% or below. Employee Engagement : Drive employee engagement initiatives in collaboration with cross-functional teams. Facilitate engagement action planning, record minutes, action points, and communicate updates on progress. KRA Sign-offs : Ensure timely sign-offs of KRAs (Key Result Areas) from new employees and those undergoing role movements. Performance Appraisals : Coordinate and track the timely completion of half-year and annual performance appraisals. Training Plan Adherence : Monitor and track adherence to the training plan for the assigned process/team. Exit Interviews : Conduct exit interviews and analyse trends from exit survey data. Report on a monthly basis and suggest necessary actions to improve retention. Employee Retention : Implement retention strategies and actively work on improving employee satisfaction and loyalty. Branding & Intelligence : Support employer branding initiatives and gather market intelligence to enhance the organizations attractiveness as an employer. Policy Adherence : Ensure compliance with the companys Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy, and Learning Agreement across the business. Additional Knowledge : Demonstrate knowledge in areas such as RAG (Red, Amber, Green) analysis, EWS (Early Warning System), and POSH (Prevention of Sexual Harassment). Qualifications: Education : Bachelors degree in Psychology, Industrial Relations, Human Resource Management, or any relevant field. Experience : Minimum experience in HR, particularly in BPO/Call Center settings, focusing on Labor Relations and Employee Engagement. Experience as an HR Generalist or Specialist is preferred. Skills : Proficiency in MS Office. Strong analytical and problem-solving skills. Basic knowledge of labor laws and ability to facilitate engagement action planning. Excellent verbal and written communication skills. Ability to manage multiple tasks and meet deadlines. Ability to resolve employee queries effectively and efficiently and track query resolution metrics. Work Availability : Ability to work onsite in Gurgaon and be flexible with shifting or rotational schedules within a 24/7 work environment. What are you signing up for ? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World class work culture, you would not want to miss! Interested candidates can share their CVs at sonam.singh1@igtsolutions.com.

Min 5 yrs exp in international voice as Manager(Only from international bpo) LOCATION-HYDERABAD Budget 13 lpa Drop cv on supreet.imaginators@gmail.com

International BPO experience required International Voice experience mandatory Minimum 1 years experience as a team leader Excellent Communication skills Sales experience will be a add on WhatsApp/ Call at 7341113233

Role: Team Leader, OperationsDesignation: Team leader Location: Mumbai/ ThaneYears of experience: 18 months of TL experienceRole:- Team Leader, Operations Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Key skills and knowledge: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Education:- Bachelors Degree in related field with more than seven years of experienceEducational qualification: Graduation Interested candidates can apply on the details given below: Email: jinal@careerguideline.net Contact: 7758825565 Qualification- Graduate Mandatory Job location - Thane Remuneration - upto 8 LPA Shift Timings - 24/7 Rotational Shifts Work from Office Interested applicants can connect on the given contact details HR Jinal - 7758825565 Email ID -jinal@careerguideline.net Thanks & Regards HR Jinal

Position : Team Leader Operations Location : Gurgaon Experience : Minimum 2 years in a similar role Education : Graduate (Mandatory) Industry : E-commerce (Mandatory) Reporting To : Assistant Manager – Operations Team Size : 15-20 Team Members Role Overview : We are looking for an experienced and data-driven Team Leader to manage our dynamic E-commerce operations team. The ideal candidate will have a background in leading high-performance teams within an e-commerce environment, ensuring smooth daily operations, driving customer satisfaction, and focusing on continuous process improvements. The Team Leader will be responsible for managing team performance, guiding team members, and collaborating across departments to meet organizational goals. Key Responsibilities : Operational & Performance Management : Supervise daily operations to ensure adherence to key performance metrics like response time, resolution rate, and customer satisfaction (CSAT). Monitor and analyze trends in team performance, identifying areas of improvement and implementing corrective actions to drive efficiency. Collaborate with Workforce Management (WFM) to adjust staffing levels for peak volume and maintain service levels. Ensure that all team members consistently meet performance targets in a fast-paced, target-driven environment. Implement and monitor performance improvement plans (PIPs) for underperforming team members. Team Leadership & Development : Manage, coach, and mentor a team of 15-20 agents, fostering a positive work environment and ensuring continuous improvement. Conduct 1:1 coaching sessions, performance reviews, and career development plans for team members. Develop and implement recognition and incentive programs to drive engagement and motivation. Provide floor support and handle escalations as needed, ensuring timely resolution and maintaining customer satisfaction. Analytics & Reporting : Create and maintain real-time dashboards to monitor key performance indicators (KPIs) and team metrics. Prepare reports on team performance, providing insights and action plans to leadership. Use analytical tools (Excel, PowerPoint, or similar) to generate and present performance data, identifying trends and making data-driven recommendations for improvements. Process Improvement & Automation : Identify and implement opportunities for process optimization and automation to enhance efficiency. Work closely with Quality & Training teams to refine agent training, improve knowledge bases, and enhance soft skills for better resolution rates. Apply best practices from the e-commerce industry to streamline operations and improve overall team performance. Cross-Functional Collaboration : Collaborate with internal teams such as Operations, WFM, Quality, and Technology to improve processes and ensure smooth operations. Assist in the development and execution of training materials and strategies to enhance agent skills and knowledge. Work with technology teams to optimize tools and infrastructure for better team performance. Stakeholder & Escalation Management : Act as the point of escalation for customers when needed, ensuring timely resolution and maintaining high customer satisfaction. Communicate effectively with stakeholders, reporting on progress, challenges, and opportunities for improvement. Required Skills & Qualifications : Experience : Minimum 2 years in a similar role, preferably in e-commerce customer service or an operations-based environment. E-commerce Background : Experience in e-commerce customer service or chat process operations is mandatory. Analytical Skills : Strong ability to interpret data, analyze trends, and use insights to improve team performance. Leadership : Proven ability to manage, motivate, and develop a high-performing team, with strong coaching and mentoring skills. Communication : Excellent verbal and written communication skills for effective interaction with team members and stakeholders. Process Improvement : Experience in identifying opportunities for operational efficiencies and driving continuous improvements. Customer-Centric Focus : A strong commitment to improving customer satisfaction and resolution rates. Resilience & Agility : Ability to adapt and lead in a fast-paced, dynamic, and target-driven environment. Cross-Functional Collaboration : Ability to work effectively across various departments (Quality, Training, WFM, Tech) to ensure operational excellence. Contact person- Nidhi Rastogi 8630322833 nidhi.rastogi@igtsolutions.com

Job description: Should have Call center BPO experience Should have knowledge of dialers, loading raw dumps. Manage Team of Individuals Resolve Customer Complaints Conduct Quality Assurance Surveys with Customers Required Candidate profile: Should be currently designated as a Team Leader for at least 1 year on paper. Must be very much aware about attrition, shrinkage & KPI. Candidate must be Graduate & proficient in Hindi (speak) and English language. Ready to work in Rotational Shifts Call HR / Watsapp Profile to 8087836405

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, max CTC 4 LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

We are hiring for Team leader International experience required Minimum 1 year on paper team leader experience needed Excellent in communication skills open to work in rotational shift 5 days working / 2 rotational off Job location ; Malad interested candidate can share cv @shamina.sayyed@teleperformancedibs.com

Concentrix Corporation (NASDAQ: CNXC ) a global technology and services leader that powers the worlds best brands, today and into the future. Were human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether its designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. Were here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more. Job Title: Lead - HR Business Partner Job location: Manyata Tech park - near Hebbal, Bangalore Work mode - Work from Office only (5days week) Working window - UK shifts (2:00pm to 11:00pm) Key Essentials: We are hiring for a HR Business partner, who has managed: Employee span / Headcount of 300 and above Hands on in addressing grievance related to Compliance queries, cultural fitments, skip levels, EWS, etc. Good to have experience in stakeholder management, Attrition analysis and supporting in performance review discussions Graduate or post-graduate with hands on experience at HRBP in BPO / ITES industry and working knowledge on Excel & PPTs

Job description - Roles and Responsibilities : Manage a team of customer support agents to achieve operational excellence, focusing on KPIs such as CSAT, SLA, Attrition etc. Oversee daily operations to minimize shrinkage and optimize productivity while ensuring compliance with domestic Inbound BPO processes. Ensure seamless integration of new systems and processes to maintain high levels of efficiency. Job Requirements : Strong understanding of AML regulations and ability to implement effective measures for prevention. Excellent communication skills for effective collaboration with internal stakeholders at all levels. Proficiency in using CRM software (NIS) for data analysis and reporting purposes. Note - Interested candiates may call or whatsapp us at 9759191966

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Job Description: Handling client calls/meetings Handling concerns/escalations raised by client. Plan, execute, monitor and report on your domain of responsibility. Collaborate with the Management to address business challenges and work on solutions together. Anticipate on new requirements and new business to prepare the teams to deliver on these new activities. Implement metrics and tools to study and predict customer/client behavior in a scalable way with the purpose to maximize business expansion. Preferred candidate profile: Self-motivated, proactive team player, with excellent inter personal skills and ideas to inspire customer loyalty, adoption and build relationships. Should have worked in BPO Strong communication skills with ability to influence client. Creative and innovative mindset on how to analyze a situation and take actions. Track record of delivering exceptional customer outcomes and revenue impact. Ability to organize and manage multiple projects which are complex in nature and across diverse teams and locations. Qualifications and Skills: Graduate degree. Excellent written and verbal communication skills. Phone and email etiquettes to effectively address customer/client queries. Designation: Manager - Operations Gender: Male/Female Job type: Full Time Job Location: Noida DOJ: ASAP Interview Date & Time 22nd-26th March'25 11:00 AM- 2 PM Please apply through Naukri or email your resume: hr@anolytics.in Regards, Team HR

Role Title: Team Leader Operations Role Definition: Manage operational KPI's, Lead and supervise a team of agents, People management and engagement, quality assurance, manage stakeholders, continuous improvement to ensure efficient service delivery and client satisfaction. Responsibilities : Monitor team performance and ensure achievement of targets Drive operational metrics (Production Hours, Productivity, AHT, CSAT, QA)Conduct regular team meetings to provide feedback and disseminate updates Real time calabrio update with leakages and states of production Daily CRM attendance of self and team members Monitor lateness daily Provide ongoing coaching, feedback, and support to team members to improve their skills, knowledge, and performance. Conduct regular one-on-one sessions and performance reviews. Monitor/Coach bottom performers and career progression for MQ and BQ People retention and conduct EWS for their respective DRs Attend call calibrations with the QA and clients weekly/monthly as applicable Conduct 1-1s with their team members on a weekly/monthly basis Ensure training and development plans are maintained for all team members Manage the fair and consistent application of performance management and disciplinary measures as necessary Work with the management team to identify and deliver positive change and business efficiencies Handle conflicts, escalations, and customer complaints effectively, demonstrating professionalism, empathy, and problem-solving skills. Work towards maintaining a positive and supportive team environment. Generate reports, analyse data, and provide insights on team performance, trends, and areas for improvement. Utilize data-driven approaches to drive decision-making and strategy formulation. Immediate Joiner Preferred and from the Internation BPO background

Total Work Experience (in years): 5 Qualifications: Graduate or equivalent in any discipline from any recognized university Domain Knowledge and Experience (Web Chat Experience Mandatory) Prior experience of Team handling for 2 years Roles and Responsibilities: 1. Leading a team of 30-35 agents and SME's to perform effectively against set SLAs/KPIs 2. Executing strategies to improve your teams overall performance 3. Leading interventions to deliver change and transformation within the business adding value to the business 4. Managing teams with effective leadership, coaching and support 5. Working closely with other departments to ensure effective operations 6. Working in a fast paced environment and getting productivity our of team 7. Adhering to WNS policies and ensuring that their team follows all policies Special Skills 1. MS Office skills (Excel, PowerPoint) are required. Power BI knowledge is a plus 2. Data reading and interpretation skills 3. Team Management- handling attrition, shrinkage and other governance/admin activities. 4. Coaching & Counselling Skills 5. Stakeholder Management 6. Analyzing & Planning 7. Communication skills for Client interaction Note : Willingness to work in 24*7 environment Language Capability English Spoken Proficiency Required Excellent communication skills Written Proficiency Required Technical Proficiency & Requirements 1. Hands on experience of using desktop or Laptop with basic troubleshooting skills 2. Comfort in Learning and Using Digital Tools 3. Knowledge of using Virtual meeting application e.g.; Skype, Zoom, Teams or WebEx 4. Intermediate understanding in using Broadband, Wi-Fi or phone internet tethering with desktop or Laptop 5. Existing Home Broadband or Wi-Fi Connection. (preferred)6. Inverter back up available. (preferred)

Skill required: NA - Client Meetings Designation: Client Visit Experience Assoc Manager Qualifications: BCom Years of Experience: 10 to 14 years What would you do? The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the deal size is very large in terms of TCV. S/he is also responsible for bringing more centers under the ambit of the Global Site Visits ProgramCollaborates with Solution Innovation leadership (assuming that's me) to ensure Site visit strategy is optimized (and evolving as needed) for account health and growth and sales effectiveness.Establish, gather, and ensure achievement of KPIs for the team (includes stakeholder feedback, spend/roi, productivity, etc.)Report on team spend and cost recovery to demonstrate good stewardship over company resources.Ensure the team structure, capabilities, and roles support the KPIs, site visit strategy and team development/success.The ability to effectively plan, conduct, and communicate in client meetings, demonstrating strong interpersonal, communication, and relationship building skills to understand client needs, address concerns, and contribute to successful collaboration. What are we looking for? Working with Microsoft products Excellent US, British or Australian business writing Communication, written, verbal and presentation Organization skills Project and program management SharePoint organization and use Infrastructure/ BP Service offerings Influence Issue escalation and resolution Relationship selling Service delivery organization Problem solving Critical thinking Logistics management, i.e. transportation, accommodation, meals, entertainment, meeting Remain calm and clearheaded under pressureTrained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. Uses basic terminology in regard to the skill. Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.Experienced (E) - Moderate exposure to this skill and related work experiences. Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance.Skilled(S) - Extensive exposure to this skill and related work experiences. Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. May train and/or direct the work of others in application of skill.Expert(X) - Regarded as a center wide resource on this skill. Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: Ensure end to end logistics for internal and external visitors is being taken care of during client visits Drive the overall client visit experience and ensure compliance by all the site visit coordinators. Ensure that prep calls, dry runs and dress rehearsals are scheduled for all visits, without exception Use SLFD and SWB to track requests and ongoing activities to provide periodic management updates Oversee provision of a Welcome Package to client teams for use with prospective clients Guide the team to resolve real-time logistical issues and handle escalations, if any Run the PMO to report overall team's performance and to maintain logistical data in a central location Approve Procurement Invoices on ARIBA Foster team building activities and manage attrition to a minimum Drive periodic calls with the global team to cascade information and share best practices Adopt and drive opportunities to digitize the client visit experience through use of mobile/ tablet apps Have meaningful conversations with the direct reports and seek periodic feedback for own performance Engage with key stakeholders to ensure seamless conduct of the visit management function globally Dive Strategic thinking on visit agenda working with delivery center leadership and ensure visit agenda meets the visit purpose Qualifications BCom

Skill required: NA - Client Meetings Designation: Client Visit Experience Manager Qualifications: BCom Years of Experience: 13 to 18 years What would you do? OVERALL PURPOSE OF ROLE The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the deal size is very large in terms of TCV. S/he is also responsible for bringing more centers under the ambit of the Global Site Visits ProgramCollaborates with Solution Innovation leadership (assuming that's me) to ensure Site visit strategy is optimized (and evolving as needed) for account health and growth and sales effectiveness.Establish, gather, and ensure achievement of KPIs for the team (includes stakeholder feedback, spend/roi, productivity, etc.)Report on team spend and cost recovery to demonstrate good stewardship over company resources.Ensure the team structure, capabilities, and roles support the KPIs, site visit strategy and team development/successThe ability to effectively plan, conduct, and communicate in client meetings, demonstrating strong interpersonal, communication, and relationship building skills to understand client needs, address concerns, and contribute to successful collaboration. What are we looking for? Knowledge/Skills Requirements: Working with Microsoft products Excellent US, British or Australian business writing Communication, written, verbal and presentation Organization skills Project and program management SharePoint organization and use Infrastructure/ BP Service offerings Influence Issue escalation and resolution Relationship selling Service delivery organization Problem solving Critical thinking Logistics management, i.e. transportation, accommodation, meals, entertainment, meeting Remain calm and clearheaded under pressureTrained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. Uses basic terminology in regard to the skill. Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.Experienced (E) - Moderate exposure to this skill and related work experiences. Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance.Skilled(S) - Extensive exposure to this skill and related work experiences. Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. May train and/or direct the work of others in application of skill.Expert(X) - Regarded as a center wide resource on this skill. Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: Responsibilities/Authorities: Ensure end to end logistics for internal and external visitors is being taken care of during client visits Drive the overall client visit experience and ensure compliance by all the site visit coordinators. Ensure that prep calls, dry runs and dress rehearsals are scheduled for all visits, without exception Use SLFD and SWB to track requests and ongoing activities to provide periodic management updates Oversee provision of a Welcome Package to client teams for use with prospective clients Guide the team to resolve real-time logistical issues and handle escalations, if any Run the PMO to report overall team's performance and to maintain logistical data in a central location Approve Procurement Invoices on ARIBA Foster team building activities and manage attrition to a minimum Drive periodic calls with the global team to cascade information and share best practices Adopt and drive opportunities to digitize the client visit experience through use of mobile/ tablet apps Have meaningful conversations with the direct reports and seek periodic feedback for own performance Engage with key stakeholders to ensure seamless conduct of the visit management function globally Dive Strategic thinking on visit agenda working with delivery center leadership and ensure visit agenda meets the visit purpose Qualifications BCom

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com