Designation: Team Leader/SME Location: Bangalore Years of experience:2 years of International voice process NOTE:only International VOICE EXPERIENCE can apply.NO Domestic Experience Please Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by example Exercise independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal. Key Skills & knowledge: Graduation in related field with one to three years of relevant experience preferred (Banking credit card preferred) Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Prior experience in the Credit card domain - preferred. Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation call Hr aditi@7795311459 call hr Kavya@7849020010

Job description Are you passionate about building and nurturing a positive workplace culture? Do you thrive in a dynamic environment where you can make a significant impact? If so, we want you to join our team as a Sr. Manager - HR Business Partner/ Employee Relations! Preferred only Male Candidates Must have 15 Years of Experience in Human Resource. HR Policies and Strategies: Aligning business goals with HR strategies is crucial for organizational success. Ensuring that HR goals are based on business drivers demonstrates a strategic approach. Designing and implementing policies that foster a healthy work environment is essential for employee well-being and productivity. Coaching senior leaders on strategic talent challenges helps in talent retention and development. Providing expertise in various HR areas such as career planning, data analysis, and compensation ensures a well-rounded HR function. Sustaining company culture and communication reinforces organizational values and identity. Employee Relations: Addressing employee relations issues effectively is vital for maintaining a harmonious work environment. Timely resolution of employee requests and grievances is important to prevent escalation and maintain employee satisfaction. Employee Engagement: Onboarding plays a crucial role in shaping employee experience and retention. Driving initiatives to enhance retention and engagement contributes to long-term organizational success. Talent Management: Leading organizational change and supporting talent management initiatives are key responsibilities. Developing and implementing performance management systems ensures alignment with business objectives. Data Analytics & Measurement: Leveraging data analytics to identify trends and make informed decisions is essential. Monitoring talent metrics helps in improving performance, retention, and overall employee experience. Tracking and reporting on HR metrics and KPIs provides insights into organizational health and effectiveness. Legal & Regulatory Environment: Adhering to labor regulations is essential to avoid legal issues and maintain ethical HR practices COMPETENCIES / SKILL SET : Strong business and HR acumen, including strong problem-solving skills, critical thinking, and analysis to drive organizational and people-related strategies and outcomes. Self-starter who demonstrates accountability for results. Excellent interpersonal skills with the ability to build rapport quickly, influence and partner with senior management and communicate effectively with all levels of the organization to achieve results. Ability to work within constraints and to challenge the status quo. Comfortable with ambiguity and taking part in complex strategy discussions. Strong strategic thinking and passionate about innovative HR solutions and process improvement. Should be strong in grievance and disciplinary management and employee relations. Results orientation and Execution focused, with strong attention to detail. Ability to get into the details, when necessary, but also see the larger picture. In-depth knowledge of labor law and HR best practices QUALIFICATIONS & WORK EXPERIENCE : MBA / PGDBM or any equivalent Post Graduate degree in HR with 15+yrs of experience. Proven work experience as a HR Manager or similar role. Prior Experience of working in BPO / KPO's and Managing Large Work Force would be referred Work Location : Chennai ( Vepery) Interested candidates if any clarification required can reach out to me. or career.chennai@ghcbp.com Total Exp : Relevant Exp as HRBP: Current CTC Expected CTC: Notice Period: Current location: Preferred Location: Reason for Job Change : Regards Saravanan N - 9150064772 Global - HR Team

Roles and Responsibilities Manage travel operations, ensuring seamless execution of itineraries for clients. Coordinate with airlines, hotels, and other stakeholders to resolve issues promptly. Oversee team performance, focusing on shrinkage reduction and attrition management. Monitor CSAT scores and implement strategies to improve customer satisfaction. Ensure compliance with BPO standards and maintain high levels of productivity. Contact - 9594690866

HCL Tech Hiring for Team Lead Healthcare Operations JOB SUMMARY The Candidate is responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performance. KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Attrition and Shrinkage Control, Team motivation and engagement, Client calls. ESSENTIAL RESPONSIBILITIES : Responsible for the day-to-day management of 15 25 front level employees Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to mails. SKILLS AND COMPETENCIES Microsoft Office (Excel and PPT Preferred) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelor’s degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience in current role 4-6 years of overall experience

Title: Manager Ops - International Process Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). Whats Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested Candidates: Please share your resume with us at 7042379178 .

Roles and Responsibilities Manage a team of call center agents to achieve daily targets and goals. Oversee outbound calling campaigns, ensuring efficient use of resources and meeting SLAs. Monitor shrinkage rates, identify areas for improvement, and implement strategies to reduce attrition. Develop KPIs (Key Performance Indicators) to measure team performance and track progress against SLA targets. Collaborate with other departments to resolve customer complaints and improve overall customer satisfaction. Desired Candidate Profile 1-5 years of experience in BPO or call center environment. Strong understanding of voice processing, outbound processes, and SLA management. Ability to analyze data from various sources (e.g., CRM systems) to drive business decisions. Excellent team handling skills with ability to motivate teams towards achieving targets.

We're looking for a Team Leader in Navi Mumbai! Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. At TaskUs, we believe in empowering our team members and creating an inclusive space where you can thrive! Ready to take your career to the next level? Role: Team Leader Location: Airoli, Navi Mumbai Work from Office) Process: Voice or Blended Process Experience: 1+ year as a Team Leader in International Process Shifts: 5 days Rotational shifts with night shifts & 2 days week-offs. Need Immediate Joiners with good communication skills and leadership qualities. Be part of a culture that values your ideas, encourages growth, and pushes for excellence! Apply now!

Salary- 30K to 35K Inhand. Process- DGVCL (Inbound Process) No sales no targets Job description Complete monitoring of the team and team performance in BPO Process. Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting. SLA, KPA, KPI, Restring. Maintenance of the data records, meeting revenues & targets. Maintaining a daily MIS report. Required Candidate profile Should be having good communication skill. Strong understanding of AML regulations and ability to implement effective measures for prevention. Should know throughput calculations like attrition, shrinkage. Responsible for staff retention within the team Should be aware of KRAS, KPIS. Should be only from a BPO outbound process. Proficiency in using CRM software (NIS) for data analysis and reporting purposes. Need Immediate Joiner. Interested candidate can call or whatsApp HR Ambi 9310751781 Location: Kapodara, SURAT-395006 Candidate who are willing to relocated can be considered.

About The Role : Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Responsibilities : -- Key Responsibilities: Ensuring timeliness and completion of the audits and all other Service Level agreement defined by Facebook Lead and manage a team of Quality Analysts (IQE) to ensure the delivery of high-quality services in accordance with client requirements and organizational standards. Develop and implement quality assurance processes, guidelines, and standards to drive continuous improvement and enhance overall customer satisfaction. Conduct regular ATA to check the understanding of the audits done by IQEs as a part of internal Governance Carrying our weekly / monthly reviews with client Monitor and analyze quality performance metrics, identify trends, and recommend strategies for performance enhancement. Ensure internal & external calibration sessions are executed based on the expectation in a timely manner Timely communications to partners on calibrations & sharing insightful executive summary to the client and required audiences Carrying out weekly/fortnightly/monthly deep dives with partners and sharing actions for improvement Keeping a track of Action Item Tracker and publishing the status for tracking purposes Carrying out session with the team on different Quality tools to upskill the team Collaborate with other departments and stakeholders to implement quality initiatives, resolve issues, and drive process improvements. Provide coaching, mentoring, and training to team members on quality standards, processes, and best practices. Strong leadership skills with the ability to effectively motivate, guide, and develop a team. Excellent knowledge and understanding of quality assurance principles, methodologies, and tools. Providing insightful recommendations from ATAs & studies conducted by QAs Carrying out round table conferences and one on one coaching / feedback sessions with the team Exceptional analytical and problem-solving skills to identify patterns, root causes, and implement corrective actions. Excellent communication skills, both written and verbal, with the ability to provide constructive feedback and communicate effectively with team members and stakeholders. Proficiency in using quality management software and tools to track, analyze, and report on quality metrics. Detail-oriented with a strong focus on accuracy and attention to detail. Ensuring Billing targets are met by carrying effective capacity planning and controlling planned & unplanned shrinkage and attrition as per organization standards. Qualification : Graduate or Post Graduate from any stream Knowledge of Google Looker studio Presentation Skills Shift will be in Indian time zone 9 PM to 6 PM but candidate has to be flexible in shifts as Operations is in 5 countries India, North America, Latam, APAC & EMEA. BPO experience is required in Quality / Process excellence domain in Advertising, Ecommerce platforms, Financial Domain, Digital Marketing Domain. Skills : - Excellence Communication & presentation skills -Demonstrated experience in leading and managing a team, preferably in a quality-focused role with a team size of 10-20 Quality Analyst. - Presenting Weekly/fortnightly reviews with the client - Experience in Leading calibration sessions as a lead Certification in quality management or related field (e.g., Six Sigma, Lean) is a plus. Proven track record of successfully implementing quality improvement initiatives. Ability to work independently, make sound decisions, and take ownership of assigned responsibilities. Flexibility to work in shifts and adapt to changing business needs.

About The Role : Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team

Experience in BPO Industry- Travel Team Leader operations - International Voice only Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader 24/7 set up

Hiring For ||Team Leader- OPS|| Trainer || Quality Analyst II HR POOJA (Domestic Voice Process) Click Here To Applyhttps://wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj@ienergizer.com For queries, reach out to HR POOJA on 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time management, leadership, and decision-making skills . Preferred Candidate Profile: Exceptional communication and organizational skills . Willingness to work in a 24x7 environment . Interview Details: Contact Person : HR POOJA Contact Number : 7678370584 Timing : Monday to Saturday, 1:00 PM - 5:00 PM Venue : iEnergizer, A-37, Gate No. 2, Sector-60, Noida (Near Sector-59 Metro Station) Additional Information: Candidates must reside in the hiring zone (Noida, Ghaziabad, East Delhi, or South Delhi). Those willing to relocate within a week or complete a virtual interview should WhatsApp their CV along with their name and "TEAM LEADER" to 7678370584 Click Here To Applyhttps://wa.me/917678370584 Refer your friends or share the details for more opportunities!

Job description Graduate / Undergraduate Excellent Communication Skills Min 1 year as TL on papers for US Healthcare Voice Process Prefer immediate Joiners

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams’ performance. Understanding towards business/organization objectives. Willingness to add value to company’s Culture, Mission and Vision

Role & responsibilities Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams’ performance. Understanding towards business/organization objectives. Willingness to add value to company’s Culture, Mission and Vision Desired Candidate Profile Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Organizational and time-management skills Decision-making skills Degree in Management or training in team leading is a plus Good PC skills, especially MS Excel Excellent communication and leadership skills

About The Role Responsible for all day-to-day operational aspects related to the provision of services and compliance with the contracted service levels. Responsible for relations with Customer on the respective engagement, in terms of solutions, objectives, execution and follow-up of problems. Management of the team members including workforce planning, attrition and talent management Meet the defined SLA/OLAs. Drive Improvement initiatives with measurable benefits. Manage the allocation of delivery resources to key organizational priorities in support of continuous improvements Training of Client operational resources in line with client and engagement requirements First level of escalation between Customer and Capgemini for the respective stream Accountable for Weekly reviews and Responsible for the Monthly reviews with customer Primary Skills Responsible for all day-to-day operational aspects related to the provision of services and compliance with the contracted service levels. Responsible for relations with Customer on the respective engagement, in terms of solutions, objectives, execution and follow-up of problems. Management of the team members including workforce planning, attrition and talentmanagement Secondary Skills Meet the defined SLA/OLAs. Drive Improvement initiatives with measurable benefits. Manage the allocation of delivery resources to key organizational priorities in support of continuous improvements Training of Client operational resources in line with client and engagement requirements Meet the defined SLA/OLAs. Drive Improvement initiatives with measurable benefits. Manage the allocation of delivery resources to key organizational priorities in support of continuous improvements Training of Client operational resources in line with client and engagement requirements

Leading BPO in Pune/ Bangalore/Kolkata Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT, SLA Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Greetings!! We are hiring for the role of Team Leader - Customer service (Chat/ E-mail process) Roles and Responsibilities Manage operations team to achieve targets, including CSAT, SLA management, shrinkage, attrition, and coaching. Ensure effective communication among team members through regular meetings and feedback sessions. Monitor chat/E-mail process performance and implement improvements to enhance customer satisfaction. Develop strategies to reduce churn rates by identifying areas of improvement. Collaborate with other departments to resolve issues related to billing, sales, or technical support. Eligibility Criteria Excellent English communication skills. Minimum 2 years of experience as a Team Leader on paper is mandatory. Must have experience of handling a team of Customer Service Chat/E-mail process. Undergraduates can apply. Candidates working as SME or Sr. Executive are not eligible. Candidate must be from BPO background. Candidates must be from customer Service background not from Sales background. Telecom domain will be an added advantage Permanent Work from Home Salary - upto 5 LPA (Hike on last drawn) Kindly go through the requirement carefully. Share your resume on asawri.patil@ril.com

Blended Ecommerce process (Chat, Email, Voice) Domestic Inbound process Customer Service Immediate Joiner preferred Call or DM Runa-9883734566 Required Candidate profile Qualification- Any Graduate Minimum 1year experience required as a Team Leader in any BPO

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call now HR Salman 7666535407

Job Description: We are seeking a highly motivated and experienced Operations Manager / Senior Manager Operations to join our dynamic team. The ideal candidate will have a strong background in managing international BPO operations and a proven track record of driving operational excellence. Key Responsibilities: Oversee day-to-day operations of the BPO center, ensuring smooth and efficient processes. Develop and implement operational strategies to improve productivity and quality. Manage and mentor a team of supervisors and agents, fostering a positive and high-performance work environment. Monitor key performance indicators (KPIs) and implement corrective actions as needed. Collaborate with cross-functional teams to ensure alignment and achievement of business goals. Handle client interactions and ensure high levels of customer satisfaction. Identify and mitigate operational risks to ensure business continuity. Drive continuous improvement initiatives to enhance operational efficiency. Maintain the P&L (Profit and Loss) of the account, ensuring financial targets are met. Qualifications: Graduate 8+ years of experience in managing international BPO operations. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proven ability to manage multiple projects and meet deadlines. Proficiency in using BPO-related software and tools. Strong analytical and problem-solving abilities. Competitive salary and performance-based incentives. Opportunities for professional growth and development. Collaborative and inclusive work environment.

Experience in BPO Industry- Travel Team Leader operations - International Voice only Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader 24/7 set up

Experience in BPO Industry Team Leader operations - International Voice only Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader 24/7 set up

Experience in BPO Industry- Domestic process Team Leader operations Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader KPIs 6 days working- Day shift

Leading BPO in Kolkata and Pune Hiring For Team Leader/Assistant Manager Travel Process International Voice Process CTC UPTO 7 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in