2218 Attrition Jobs - Page 16

Job Title: Operations Team Lead Location: Ghansoli, Navi Mumbai Experience: Minimum 2 years as a Team Leader in Hospitality, Ecommerce or Travel Domain Industry: Customer Service (Voice/Blended) Employment Type: Full Time Shift Timings and week offs: International Shift, 5 days working with 1 rotational off and Sunday fixed off Key Skills: Client Handling Team Management Escalations Management Excellent Oral and written communication Roles and Responsibilities: Inbound Customer Support Blended 85% Voice 15% Emails. Rotational Shifts as per operational requirement flexible in working in US Hours of operations Ensures adherence and meeting the contractual SLAs consistently Manage the incoming ...

Work location :Bangalore TL/QA/VNA trainer/Process Trainer/SME/AM 4+ yrs exp req in INTERNATIONAL VOICE process and 2 YRs as TL/QA/VNA/PT/AM/SME on papers For more details reach me 9902419093

Key Responsibilities Quality Analyst (Marketing QA) Review and audit campaign setups (keywords, ad copies, extensions, targeting, bidding, tracking). Identify errors, inconsistencies, and performance-impacting issues before and after campaign launch. Validate landing pages, tracking URLs, UTMs, pixel implementation, and conversion tracking. Maintain campaign quality standards and ensure adherence to platform policies. Conduct daily, weekly, and monthly QA checks to ensure accuracy and compliance. Report defects, track resolutions, and collaborate with operations teams to ensure error-free execution. Google Ads Specialist Plan, execute, and optimise campaigns across Search, Display, Video, an...

Key Responsibilities Ad Sales Identify, pitch, and close deals with advertisers, agencies, and brand partners. Understand client needs and propose suitable digital advertising solutions (Display, Video, Native, Programmatic, Social, etc.). Manage the complete sales lifecycle including proposal creation, rate negotiation, and agreement closure. Build long-term relationships with key clients to drive repeat business. Coordinate with internal teams to ensure timely delivery and campaign success. Ad Operations Set up, manage, and monitor campaigns using ad servers & platforms (Google Ad Manager, DV360, Meta Ads, Programmatic DSPs). Ensure accurate trafficking of creatives, tags, tracking pixels,...

Lead and mentor a team of retention agents to reduce customer churn and improve loyalty. Monitor daily performance, including retention rates, saves, CSAT, etc. Handle escalated retention calls and provide quick, customer-centric resolutions. Required Candidate profile Grad with at least 3 years of leadership exp. Knows retention strategies, cancellation triggers, and save techniques. Proven ability to manage performance, coach agents, and improve retention KPIs.

Team Leader operations- (Healthcare background, Graduate, Excellent comms and immediate joiner, International Voice) Operations Team Leader Health Care Services Gurgaon, India Full Time This role focuses on enhancing the experience of individuals enrolled in health insurance plans by offering assistance and resources. Summary This role involves managing the Member Support Service Center, overseeing a team of 15-20 Team Members. Key responsibilities include setting up the contact center in Gurgaon, managing SLAs, processes, and people. This position reports to an Operations Manager (OM) or Senior Operations Manager (SOM). Contact Center Operations Manage ongoing transitions, SLAs, processes, ...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Key Responsibilities** - **Funnel Management & Leakage Prevention** - Analyze the marketing and sales funnels to track and prevent attrition/leakage at every stage from first contact to admission. - Work closely with marketing, inside sales, offline sales, and clinical teams to ensure seamless pipeline transitions and address any gaps. - Develop and implement strategies to optimize conversion rates and maximize patient engagement. - **Customer Experience Enhancement** - Collaborate with all touchpoint teams (sales, clinical, patient support) to deliver an exceptional experience throughout the patient journey. - Monitor feedback, identify pain points, and create action plans for continuous im...

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT WFO-Gurgaon Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile Must Know-English

Experience Required: 0.6-2 years. Salary: As per market standards Skills Required: Team Management, Report Generation, SLAs, Rostering, Leave Management Education: Graduate and above About Us: Established in 2012, Square Business Services Pvt. Ltd. is a leading provider of professional services based in Hyderabad, India. Initially focused on skill development and staffing, we have since expanded to become a trusted recruitment partner for numerous organizations across diverse sectors. Our expertise spans Finance & Accounting, BPO, Customer Experience, and many other professional domains, serving both domestic and international markets. With a workforce of over 10,000 and certifications in IS...

Role and Key Responsibilities : Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send rep...

Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should have good communication. Location: Preferred Chennai based candidates. Shifts timings Complete night shift Week Off 5 Days working, 2 days weekoff Interested candidates reach out to: Email: Pavithras19@hexaware.com , Contact: 9626261016

Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should have good communication. Location: Preferred Chennai based candidates. Shifts timings Complete night shift Week Off 5 Days working, 2 days weekoff Interested candidates reach out to: Email: Pavithras19@hexaware.com , Contact: 9626261016

Summary GM Analytics Solutions is looking for a driven, dedicated, and experienced HR Generalist. Job Description Address employee's queries on issues related to compensation and labor regulations, and all other relevant topics Assisting in talent acquisition and recruitment processes Conducting employee onboarding. Implement new company policies resolving employee grievances Maintain employee files. Manage the organization's employee database and prepare reports Assist with budget monitoring and payroll. Ensure compliance with labor regulations Qualifications: Graduate/Masters degree in the related field Proven work experience as an HR Operations Manager, HR Manage,r or similar role Team ma...

Summary GM Analytics Solutions is looking for a driven, dedicated, and experienced HR Generalist. Job Description Address employee's queries on issues related to compensation and labor regulations, and all other relevant topics Assisting in talent acquisition and recruitment processes Conducting employee onboarding. Implement new company policies resolving employee grievances Maintain employee files. Manage the organization's employee database and prepare reports Assist with budget monitoring and payroll. Ensure compliance with labor regulations Qualifications: Graduate/Masters degree in the related field Proven work experience as an HR Operations Manager, HR Manage,r or similar role Team ma...

Planning strategic HR initiatives Planning and conducting new team member orientation to foster positive attitude toward Company goals. Taking structured initiatives in defining the company's values and reinforcing the same among employees through various engagement programs. Driving a culture of performance from beginning through right Appraisal framework Talent Development & Deployment. Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies. Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. Maintains in-depth knowledge of legal requirements related to day-to-day management of ...

Roles and Responsibilities Manage insurance operations, claims management, and team handling to achieve business objectives. Oversee shrinkage control, attrition reduction, and general liability management for optimal performance. Ensure efficient claims settlement processes for motor insurance, auto insurance, property & casualty insurance, and General Insurance claims - Good to have. Handle complex cases related to insurance claims with expertise in general insurance products. Desired Candidate Profile Min. 8+ years of experience in insurance industry with a focus on operations, claims management, or sales. Strong understanding of US / UK insurance. Excellent communication skills. Readines...

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT call/whatsaap cv Neha 8287267407 Required Candidate profile call/whatsaap cv Neha 8287267407 Work from Office-Bangalore Must Knows-English and Hindi Ecommerce experience is Mandatory

Job Title: Zonal Manager Direct Sales Department: Sales Location: Gurgaon Job Summary: The Sales Zonal Manager is responsible for managing and overseeing a team of sales representatives, ensuring efficient operations, and achieving sales targets while maintaining high levels of employee and customer satisfaction. The role requires strong leadership, coaching, and organizational skills to drive team performance, enhance sales results, and foster positive customer relationships. The ZM will also manage daily operations, ensure adherence to SLAs, and collaborate with other departments to meet company goals. Key Responsibilities: Lead, motivate, and manage a field sales team of 150+ executives a...

Work Description As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a part by helping to identify development opportunities and supporting team members to achieve their goals. You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just in time feedback so that employees can reflect on your input immediately. Keep your word by executing on commitments made to ourselves and others. SAP competencies are:Challenge Complexity, Change Agility and Results Dr...

Work Experience Minimum 2 year of experience as Team Lead with overall 4 to 5 years of experience managing Chat / Voice operations. Language & Communication Ability to effectively communicate his/her thoughts in a well-organized manner. Should have good communication skills in English Preferred Competencies The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected: To motivate, develop and mentor team members in a dynamically changing environment Tra...