1758 Attrition Jobs - Page 16

4 years experience in International Voice Process 2 Years as TL on papers Excellent Comms Reach me on 9902419093

Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments KEY RESPONSIBILITIES Preferred candidate profile On-the-job training. Performance Reporting Maintaining MIS

MIS JD 1. Provide support and maintenance to existing management information systems (MIS 2. Good Knowledge of RTA WFM Macros Attrition Reports Shrinkage 3. Create and maintain Management reports including end-of-month, quarterly, and annual reports used by various departments. 4. Automate and schedule report generation. 5. Maintain a Business Analytics program for internal users. 6. Maintain a process for Management to request reports and support. 7. Participate in product development and implementation. 8. Regular data backup 9. Able to prepare Roaster. 10. Real-Time Monitoring 11. MIS Reporting 12. Preparing Dashboard 13. Scheduling/ Forecasting, Capacity 14. Macros

Job Description Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI mod...

Designation : Team Lead / AM / DM Work Station: Chennai ( Adyar ) Shift : General Shift - 09:30 to 06:30 Roles and Responsibilities Manage a team of associates to achieve Service and Sales Deliverables, ensuring effective communication and collaboration among team members. Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity. Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations. Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth. Ensure compliance with company policies an...

Job Title: Team Leader BPO Domestic Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attrition, shrinkage, quali...

Lead and motivate a high-performing sales voice team to achieve targets. Monitor team metrics, provide feedback, and drive performance improvements. Guide team members in their career progression through coaching and support. HR Priyanka-86383 30959 Required Candidate profile - Overall 5 years of experience and Minimum 2+ years' experience as a Team Leader - The process runs 24/7 with 1 rotational off. - The candidate should be from the customer service voice domain.

As a Field Recruiter at our company located in Vijayawada, your main objectives will be to enhance frontline hiring numbers for Pharmacists and Pharmacy Assistants, transition to a proactive hiring approach, reduce attrition within the first 06 months of employment, and improve the quality of hires by identifying deserving and experienced candidates. **Key Responsibilities:** - Generate unique leads for Pharmacist and Pharmacy Assistant positions from both organized and unorganized retail pharmacies, including obtaining referrals. - Ensure 100% of generated candidates register and apply on the VHP platform. - Share daily lead generation trackers with the assigned regional recruiter and regio...

TEAM LEADER || INTERNATIONAL BPO || Gurgaon On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon CTC - Up to 11LPA Under Graduates Can Apply Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 15 Days notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Cen...

TEAM LEADER || INTERNATIONAL BPO || Gurgaon On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon CTC - Up to 11 LPA Under Graduates Can Also Apply Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 15 Days notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Conta...

5 yrs of sales exp & 2 yrs in team lead Drive international lead generation through calls, emails, & social platform Lead telesales team to achieve target Monitor sales KPIs, analyze performance implement improvement client relationship & negotiation

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is pr...

Graduates only Need min 6 years exp in OTC B2B collection AM opening salary up to 9 L.P.A. For AM - Team handling exp is Must salesforce/genesis exp mandate Can be Hybrid Call Shruti 9891918226

Graduates only need min 3 years exp in B2B collection in international bpo also hiring for A.M. salary up to 9 L.P.A. O2C/US Collections For AM - Team handling exp is Must MT - min 3 yrs exp in US /B2B collections Amit gandhi 9910877518

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. Responsibilities Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Requirements and sk...

We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Chennai, Tharamani Location. Candidate should have experience in outbound sales with good team handling experience. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar) or Share resume on given email Id - Brijeshkumar@paisabazaar.com Job Locations : Chennai, Tharamani Product - Personal Loan Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed a...

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

Job Opportunity for Team Leader Position Location: Bangalore Experience- Minimum 1 yrs as Team Leader in International Voice Process Qualification: Graduation is Mandatory Contact: Anushka +91 90360 01770 Share with your network or apply today!

We are looking for a skilled ITF Manager to join our team in the international sector. The ideal candidate will have 10-15 years of experience in the BPO/Call Centre industry. Roles and Responsibility Manage and oversee the performance of international teams, ensuring high-quality service delivery. Develop and implement strategies to improve customer satisfaction and reduce attrition rates. Collaborate with cross-functional teams to achieve business objectives and resolve complex issues. Analyze data and metrics to identify trends and areas for improvement, making recommendations for process enhancements. Lead and motivate teams to achieve exceptional results, fostering a culture of excellen...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

We are looking for a skilled Team Lead with 6 to 10 years of experience to join our team in the Domestic sector. The ideal candidate will have a strong background in BPO/Call Centre operations and excellent leadership skills. Roles and Responsibility Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction. Develop and implement effective training programs to enhance team performance and productivity. Analyze customer feedback and provide insights to improve overall customer experience. Collaborate with other teams to resolve complex customer issues and improve process efficiency. Monitor and control attrition rates to ensure team stabil...

Leading team of Expert Sales executives to deliver plan for the region. Coaching & Development of Representatives to deliver best-in-class HCP engagement and in-clinic effectiveness Appropriate Segmentation & Targeting of HCPs so that most relevant Experts are engaged for GSK products Build high engagement/energy, & motivation within the team. Efforts to ensure low levels of attrition. Analyzing Area statistics from multiple sources, like IQVIA to arrive at factual hypothesis and performance improvement solutions Ensure execution of quarterly/annual expert activation plans and budgets for their area, effective implementation of the plans. Ensuring Haleon Values & Compliance policies are foll...

The Zonal Expert Sales Manager (ZESM) will coach and develop a team of Expert Sales Executives to achieve prescription leadership through effective in-clinic strategies, ensuring regional growth and business success. The ZESM will analyze business reports to create actionable plans at the Expert Sales Executive level, including marketing campaigns and sales strategies. This role involves overall supervision and control of the team. Lead a team of Expert Sales Executives to deliver the regional plan. Coach and develop representatives to ensure best-in-class HCP engagement and in-clinic effectiveness. Segment and target HCPs appropriately to engage the most relevant experts for the companys pr...

• 10-15 yrs of HRBP experience with 2-4yrs as a Deputy Mgr HRBP from an international BPO/Captive • Should be aware of Attrition, shrinkage, WFM etc. • Experience in Event Management, particularly in planning and executing large events Required Candidate profile Call Vikas 8527840989 Email vikasimaginators@gmail.com Noida location US shifts

Apply Link - https://job-boards.greenhouse.io/agoda/jobs/6886729 The Opportunity: Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology? We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Pune , you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity. In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to s...