Team Lead Location- Pune , Gurgaon , Bangalore , Kolkata Process- International Voice Process Immediate Joiners/ 1 month notice holders Work from Office 5 days working/ 24*7 Shifts CTC Upto- 7.5LPA Qualification- Only Graduates Years of experience- Overall 3+ years into BPO Must have Working Exp in to Team Leader into International BPO (Mandate) Note- Experience working into BPO is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Excellent communication skills Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Please Call/Whatsapp Siddharth@8586015450 Or Nadir @ 9971055900 to apply. Eligibility : Grad, Min 2 to 8 yrs exp required in outbound Sales. Must have worked on Dialer Package : Up To : 5LPA + Incentives Location:-Gurgaon Required Candidate profile Must have managed a team of Tele sales/ sales executives Experience only in Tele sales/Outbound sales to be considered Must have managed a team of 15-20 team members Call / WhatsApp @ 8586015450 Perks and benefits Huge Incentives

? Do 1. Demand generation through support in Solution development a. Support Go-To-Market strategy i. Collaborate with sales, pre-sales &consulting team to assist in creating solutions and propositions for proactive demand generation ii. Contribute to development solutions, proof of concepts aligned to key offerings to enable solution led sales b. Collaborate with different colleges and institutes for recruitment, joint research initiatives and provide data science courses 2. Revenue generation through Building & operationalizing Machine Learning, Deep Learning solutions a. Develop Machine Learning / Deep learning models for decision augmentation or for automation solutions b. Collaborate with ML Engineers, Data engineers and IT to evaluate ML deployment options c. Integrate model performance management tools into the current business infrastructure 3. Team Management a. Resourcing i. Support recruitment process to on-board right resources for the team b. Talent Management i. Support on boarding and training for the team members to enhance capability & effectiveness ii. Manage team attrition c. Performance Management i. Conduct timely performance reviews and provide constructive feedback to own direct reports ii. Be a role model to team for five habits iii. Ensure that the Performance Nxt is followed for the entire team d. Employee Satisfaction and Engagement i. Lead and drive engagement initiatives for the team

Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email. Role As a Team leader, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills. What you will do in this role Manage post-sales experience and service of premium members of Shaadi SELECT. Mentor and develop the team. Effectively manage shift operations. Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management). Handling Escalation calls of Customers. Track Customer Satisfaction & ensure closure of complaints. Strong Rapport building skills with Team & stakeholders, manage attrition in the team. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective. To effectively manage Contact Centre operations for constant performance achievements. Identify relevant training needs of agents & ensure effective implementation. Interface with IT/HR/ Training/Quality in order to improve the teams Performance. What you should have 4 years experience developing the above skills. Experience must include tele-marketing job. Should be familiar with effective objection handling. Extremely detail oriented and ability to organize. Bachelor’s Degree. Job location: Sapru Marg, Lucknow

? Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per business problem Analyze technology environment and client requirements to define product solutions using AI framework/ architecture Implement the necessary security features as per product’s requirements Review the used case and see the latest AI that can be used in product’s development Identify problem areas and perform root cause analysis and provide relevant solutions to the problem Tracks industry and application trends and relates these to planning current and future AI needs Create and delegate work plans to the programming team for product development Interact with Holmes advisory board for knowledge sharing and best practices Responsible for developing and maintaining client relationships with the key strategic partners and decision makers Drive discussions and provide consultation around product design as per customer needs Participate in client interactions and gather insights regarding product development Interact with vertical delivery and business teams and provide and correct responses to RFP/ client requirements Assist in product’s demonstration and receive feedback from the client Design presentations for seminars, meetings and enclave primarily focused over product Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team

Position: Senior Executive HRBP Location: Gurgaon Employment Type: Full-Time Job Summary: We are looking for a dedicated and professional Senior Executive HRBP to join our team in Gurgaon. In this role, you will be responsible for handling employee queries, ensuring compliance with HR policies, and supporting employee engagement initiatives within the organization. You will be a key player in maintaining a positive and efficient work environment while managing various HR-related activities. What You Would Be Doing? Employee Query Resolution: Efficiently resolve employee queries and concerns within the respective vertical/process, and track/report query resolution Turnaround Time (TAT). Compliance: Ensure strict adherence to labor laws, security policies, disciplinary policies, and the company's code of conduct. Discipline & Code Enforcement: Implement and enforce the Discipline Policy and Code of Conduct across the organization. Attrition Management: Maintain employee attrition at 5% or below. Employee Engagement: Drive employee engagement initiatives in collaboration with cross-functional teams. Facilitate engagement action planning, record minutes, action points, and communicate updates on progress. KRA Sign-offs: Ensure timely sign-offs of Key Result Areas (KRAs) from new employees and those undergoing role movements. Performance Appraisals: Coordinate and track the timely completion of half-year and annual performance appraisals. Training Plan Adherence: Monitor and track adherence to the training plan for the assigned process/team. Exit Interviews: Conduct exit interviews, analyze trends from exit survey data, and suggest necessary actions to improve retention. Employee Retention: Implement retention strategies and actively work on improving employee satisfaction and loyalty. Branding & Intelligence: Support employer branding initiatives and gather market intelligence to enhance the organization's attractiveness as an employer. Policy Adherence: Ensure compliance with the companys Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy, and Learning Agreement across the business. Additional Knowledge: Demonstrate knowledge in areas such as RAG (Red, Amber, Green) analysis, EWS (Early Warning System), and POSH (Prevention of Sexual Harassment). Qualifications: Education: Bachelors degree in Psychology, Industrial Relations, Human Resource Management, or any relevant field. Experience: Minimum experience in HR, particularly in BPO/Call Center settings, focusing on Labor Relations and Employee Engagement. Experience as an HR Generalist or Specialist is preferred. Skills: Proficiency in MS Office Strong analytical and problem-solving skills Basic knowledge of labor laws and ability to facilitate engagement action planning Excellent verbal and written communication skills Ability to manage multiple tasks and meet deadlines Ability to resolve employee queries effectively and efficiently and track query resolution metrics Work Availability: Ability to work onsite in Bangalore and be flexible with shifting or rotational schedules within a 24/7 work environment. What You Will Be Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World-class work culture, you would not want to miss! This position is an excellent opportunity for those looking to take on an HR leadership role with a focus on employee engagement, retention, and compliance. The ideal candidate will be proactive, process-driven, and committed to fostering a positive work environment. You can also share your resume on sonam.singh1@igtsolutions.com NOTE - LOOKING FOR CANDIDATES ONLY FROM BPO INDUSTRY SETUP

MEGA HIRING | TEAM LEAD | DOMESTIC PROCESS | CUSTOMER SERVICE VOICE PROCESS Job Title: Team Lead Customer Service (Domestic Voice) Location: Noida & Gurgaon Employment Type: Full-Time Work Mode: Walk-in Interview Only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider, committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced Team Leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: - Minimum 3 years of overall experience in the BPO/customer service industry - At least 1 year of on-paper experience as a Team Lead in a domestic voice process - Excellent communication and interpersonal skills - Proven ability to manage and motivate teams effectively - Comfortable with a 6-day working schedule Salary: - In-hand package: Up to 35,000 per month Key Responsibilities: - Lead and manage a team of customer service executives, ensuring they meet performance targets - Monitor and track team performance metrics, including productivity, quality, and customer satisfaction - Handle customer escalations and ensure timely resolution of issues - Provide regular coaching, feedback, and support to enhance team performance - Collaborate with the quality and training teams to improve service delivery standards - Prepare detailed performance reports and ensure adherence to service guidelines - Foster a positive and collaborative work environment Interview Details: - Mode: Walk-in interview only - Immediate joiners or candidates with a maximum 15-day notice period will be preferred How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) . For ongoing job updates, follow our WhatsApp hiring channel: https://lnkd.in/ewAPNNk9 #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow

Skill required: NA - Client Meetings Designation: PPSM Associate Manager Qualifications: Bachelor of Arts Years of Experience: 10 to 11 yrs Language - Ability: English(Domestic) - Advanced What would you do? The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the deal size is very large in terms of TCV. S/he is also responsible for bringing more centers under the ambit of the Global Site Visits ProgramCollaborates with Solution Innovation leadership (assuming that's me) to ensure Site visit strategy is optimized (and evolving as needed) for account health and growth and sales effectiveness.Establish, gather, and ensure achievement of KPIs for the team (includes stakeholder feedback, spend/roi, productivity, etc.)Report on team spend and cost recovery to demonstrate good stewardship over company resources.Ensure the team structure, capabilities, and roles support the KPIs, site visit strategy and team development/success.The ability to effectively plan, conduct, and communicate in client meetings, demonstrating strong interpersonal, communication, and relationship building skills to understand client needs, address concerns, and contribute to successful collaboration. What are we looking for? Preferred 12 - 14+ years of sales and/or BPO delivery experience in Finance & Accounting, Supply Chain, Procurement, Health or Pharmaceuticals Demonstrated experience in:?coordinating multiple logistical criteria simultaneously?planning and managing multiple projects ?building creative and effective sales presentations?communicating effectively with leadership as well as clients teams and clients?working with Microsoft products?building strong, trusted relationships?negotiating to a win/win?creative problem solving approachesTrained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. Uses basic terminology in regard to the skill. Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.Experienced (E) - Moderate exposure to this skill and related work experiences. Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance.Skilled(S) - Extensive exposure to this skill and related work experiences. Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. May train and/or direct the work of others in application of skill.Expert(X) - Regarded as a center wide resource on this skill. Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: Ensure end to end logistics for internal and external visitors is being taken care of during client visits Drive the overall client visit experience and ensure compliance by all the site visit coordinators. Ensure that prep calls, dry runs and dress rehearsals are scheduled for all visits, without exception Use SLFD and SWB to track requests and ongoing activities to provide periodic management updates Oversee provision of a Welcome Package to client teams for use with prospective clients Guide the team to resolve real-time logistical issues and handle escalations, if any Run the PMO to report overall team's performance and to maintain logistical data in a central location Approve Procurement Invoices on ARIBA Foster team building activities and manage attrition to a minimum Drive periodic calls with the global team to cascade information and share best practices Adopt and drive opportunities to digitize the client visit experience through use of mobile/ tablet apps Have meaningful conversations with the direct reports and seek periodic feedback for own performance Engage with key stakeholders to ensure seamless conduct of the visit management function globally Dive Strategic thinking on visit agenda working with delivery center leadership and ensure visit agenda meets the visit purpose Qualifications Bachelor of Arts

Skill required: NA - Client Meetings Designation: PPSM Associate Manager Qualifications: Bachelor of Arts Years of Experience: 10 to 12 years Language - Ability: English(Domestic) - Advanced What would you do? The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the deal size is very large in terms of TCV. S/he is also responsible for bringing more centers under the ambit of the Global Site Visits ProgramCollaborates with Solution Innovation leadership (assuming that's me) to ensure Site visit strategy is optimized (and evolving as needed) for account health and growth and sales effectiveness.Establish, gather, and ensure achievement of KPIs for the team (includes stakeholder feedback, spend/roi, productivity, etc.)Report on team spend and cost recovery to demonstrate good stewardship over company resources.Ensure the team structure, capabilities, and roles support the KPIs, site visit strategy and team development/success.The ability to effectively plan, conduct, and communicate in client meetings, demonstrating strong interpersonal, communication, and relationship building skills to understand client needs, address concerns, and contribute to successful collaboration. What are we looking for? Working with Microsoft products Excellent US, British or Australian business writing Communication, written, verbal and presentation Organization skills Project and program management SharePoint organization and use Infrastructure/ BP Service offerings Influence Issue escalation and resolution Relationship selling Service delivery organization Problem solving Critical thinking Logistics management, i.e. transportation, accommodation, meals, entertainment, meeting Remain calm and clearheaded under pressureTeam player; communication and presentation skills; multi taskingrelationship management – ability to develop and maintain an effective relationship with client; customer orientation; leadership; innovative) Roles and Responsibilities: Ensure end to end logistics for internal and external visitors is being taken care of during client visits Drive the overall client visit experience and ensure compliance by all the site visit coordinators. Ensure that prep calls, dry runs and dress rehearsals are scheduled for all visits, without exception Use SLFD and SWB to track requests and ongoing activities to provide periodic management updates Oversee provision of a Welcome Package to client teams for use with prospective clients Guide the team to resolve real-time logistical issues and handle escalations, if any Run the PMO to report overall team's performance and to maintain logistical data in a central location Approve Procurement Invoices on ARIBA Foster team building activities and manage attrition to a minimum Drive periodic calls with the global team to cascade information and share best practices Adopt and drive opportunities to digitize the client visit experience through use of mobile/ tablet apps Have meaningful conversations with the direct reports and seek periodic feedback for own performance Engage with key stakeholders to ensure seamless conduct of the visit management function globally Dive Strategic thinking on visit agenda working with delivery center leadership and ensure visit agenda meets the visit purpose Qualifications Bachelor of Arts

Hi Folks! Greetings from TaskUs! Were all about inclusiveness and creating an environment where you and your career can thrivea place where your voice matters! We have a fantastic opportunity to join ourhashtag#RidiculouslyGood team and make a big impact athashtag#TaskUs, where ourhashtag#PeopleFirstCulture shines! Role: Team Leader Location: Gurugram Process: Voice Experience: atleast 1 years of International experience as a Team Leader in voice, or blended processes Shifts: Rotational shifts & week-offs Work: From Office Know someone who fits the bill? Share their CV or spread the word! or share your CV at rajal.garg@taskus.com Regards, Rajal Garg 8141444230

Roles & Responsibilities: Must have great understanding about BPO Matrix. Manage team performance productivity/Quality/Shrinkage/Attrition. Manage team leaders or AM with 300+ Advisors Skills for planning, assigning and directing work. Review Process and come up with recommendation which can help in overall performance / CSAT Meet or exceed KRA's of all team members - New training and ongoing training of team members. Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Floor Support and Handling Escalation. Ensure process operates efficiently according to client and company measures. Be directly responsible towards fostering the development of your team by motivating. Strong Client Handling Skills. Excellent Written and Verbal Communication in English Required Candidate profile Minimum of 3+ years of experience as an operation Manager from any Domestic Voice process. Voice Process/Customer Service Operations Experience is mandatory. Excellent Written and Verbal Communication in English, Hindi, Gujarati and Analytical, leadership skills. Benefits - flexible work environment Performance appraisals. Medical Facility Job Location Hazratganj, Alambagh, Lucknow Perks & Benefits 40,000 60,000 / - (Based on last salary and Interview) Contact Details - Interested candidates can share their resume to us at aman.agrawal@Cyfuture.com OR Can Call or Whatsapp us at - 9759191966 (Aman HR)

Job description :- Openings for Team Leader/ Assistant Manager - Operations Roles and responsibilities: Resposible for Managing Attriation, AHT, Shrinakge,manpower planning and Process metrix. Responsible for staff retention within the team. Manage day -to -day activities of the team and ensure compliance to procedures and policy guidelines Encourage and motivate team to meet organizational goals. Develop team skill sets and manage personal development goals for the team Proactively updates on new procedure. Presents detailed information and responds to questions from Managers, Clients, and Customers. Responsible for maintaining discipline / absenteeism of team on the floor. Responsible for feedback and coaching. Good MS office knowledge. Work closely with the teams to achieve Qualitative targets specified by the Client. Need to ensure daily team performance is in place Experienced Required - 2 - 5 Years Education - Any Graduate Salary: As Per Experience Job Location - Hazratganj/Alambagh - Lucknow Interested candidates may call or whatsapp us at - 9759191966

Role & responsibilities Team Leader- Operations Roles and Responsibilities : 1. Should exhibit People Management Skills. 2. Should be aware of the various Operations and Client Metrics. 3. Strong analytical, solving skills with strong MS Excel skills. 4. Needs to have the drive to achieve given targets. 5. Process adherence (Check, analyze, Control & Improvement). 6. Drive & adhere to Policies & Procedures. 7. Should be well versed in coaching & providing feedback 8. Basic exposure to excel. 9. Good process knowledge and Good interpersonal skills 10. The candidate should be possess the following skills - People Management skills - Client Management skills - Process Management skills - Coaching and Training - Feedback and Performance Management skills Managing Attrition Minimum HSC /Graduate (Any Bachelors Degree)A teeism AHT ,CSAT & Team Management ,People Management Education Target : Minimum HSC /Graduate (Any Bachelors Degree) Preferred candidate profile Excellent communication skills Comfortable working in night shift US starting window 5.30 pm last window 8.30 am Rotational Shifts & Rotational off Work Location : Gurgaon Work from Office Must have team leader experience on papers Its a Work from Office profile. Work Location mumbai

Role & responsibilities Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performance Will Be Responsible For Client Communication For His Process Need To Ensure Low Performers Are Motivated, To Get The Required Revenue From Them Ensure Prompt & Accurate Service & Achievement Of Target To Identify Training/Coaching Needs Of Team Members And Provide The Same To The Manager Should Have Good Knowledge Of MS Excel Good Communication Skills Team Handling Skills Assistant Manager / Process Manager Operation Domain - CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner Fluent in Telugu with Tamil and English GRADUATE Call/WhatsApp cv to Balaji - 8807755992 / Whatsapp - 8608808539

Supervise and manage the daily activities of the operations team members Develop and implement operational procedures to improve efficiency and effectiveness Ensure appropriate staffing levels are maintained to meet organizational objectives Develop and oversee training programs to enhance the skills and knowledge of operations team members Manage and track team KPIs and ensure goals are met or exceeded Coordinate with other departments to ensure seamless flow of operations Provide regular reports on team activities, successes, and challenges to senior management Identify process improvement opportunities and lead initiatives to implement share resume on this number 9643558539 Thanks & Regards Chanchal rajput

Hello, This is an Excellent Opportunity for reputed BPOs in Mumbai. Hiring for the below Locations Malad Andheri Thane Airoli Ghansoli Vashi. Currently Hiring for Banking Domestic Process. Candidates with exp in any BPO with exp in Banking/Insurance/Real Estate/BFSI/Fintech can apply. Note: BPO Exp Voice is Mandatory Positions Hiring for 1) Manager (Female) Only Banking CS + Email + Chat Exp Mandatory CTC Upto 11 Lakhs 2) Assistant Manager - CTC Upto 8.50 Who can apply: Only AM on paper is eligible 3) Assistant Manager Quality - CTC Upto 8.50 Who can apply: Only AM Quality on paper is eligible 4) Team Leader Operations: 6 Lakhs 5) Quality Team Leader: CTC Upto 6 Lakhs 6) Trainer and QA: CTC Upto 5 Lakhs Interested candidates, please share your profile email with recruiter HR Geeta on email hr.geetaa@gmail.com Please share the below details while sharing CVs. Position applying for: Refer above details Full Name Contact No Email ID Current Co Current Designation Current CTC Expected CTC Notice period Highest Qualification Date of Birth Gender Nearest Railway station Aadhar Card.

Job Summary / Overview Possessing excellent leadership capabilities, having successfully led field teams for Rentention and customer retention. Owning strong technical skills, including proficiency in MS Office Suite, billing and collection software, and CRM systems, enabling efficient and accurate management of client accounts and operations. Possessing excellent leadership capabilities, having successfully led field teams for collections and customer retention. Owning strong technical skills, including proficiency in MS Office Suite, billing and collection software, and CRM systems, enabling efficient and accurate management of client accounts and operations. Responsibilities: Involved in resolving the customer queries within reasonable time period. Retaining the customers who derailed from the services by explaining the usage of product benefits. Approaching and canvasing the client/customers in the field to meet monthly company goal. Improving the usage of service by the customers by monitoring their usage to providing an upgraded service package. Ensuring the quality of services offered to the customer via voice feedback. Preparation and submission of daily/weekly field reports. Building customer relationship by setting up a meeting to receive client feedback and also for further development. Key Responsibilities and Accountabilities • Takes complete ownership of the aligned teams performance • Develops strategic & tactical plans to identify, analyze and effectively respond to clients needs emerging trends and best practices • Understands clients processes and suggest modes of value addition • Monitor adherence of Service Level Agreement (SLAs) for the designated team • Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team • Works with WFM/Recruitment/Clients to agree on Manpower planning • Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions • To be knowledgeable with the process and resourceful when faced with matters of internal/external escalations • Works with Directors /Senior Leadership to create a sound incentive structure to motivate and drive performance of the team Expected to represent WBR/MBR with clients/operations • Keeps Operational costs to a minimum and ensures revenue targets are met • Responsible for ensuring occupancy & utilization is at optimum level • Ensure team funds are utilized to drive engagement & performance and billing information is submitted in a timely manner • Ensuring Headcount and the buffer% is maintained for the process Coaches and counsels Team Managers, Team Leader, Team Coaches, agents as necessary to ensure their success • Administers separation cases to HR in case advisors are not meeting performance metric • consistently and arranging backfills on a timely basis Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints • Takes responsibility of implementing feedback and cascading relevant areas of opportunity to respective departments arising from the skip levels conducted. Education and Specific Training • Qualification Graduate or above Work Experience Required Skills Technical Competence • Proven work experience as a supervisor managing or managed 40+ with decent span of control of TLs and SME’s will be more added advantage. • US/UK Insurance experience is must. • In-depth knowledge of performance metrics • Organizational and time-management skills • Decision-making skills • Should be a Graduate • Good PC skills, especially MS Excel • Excellent communication and leadership skills • Knowledge of NPS • Should be aware of Lean Six Sigma concepts Core Competencies • Customer Service • Good analytical skills • Must be very good with data representation. • Must be very good with MS Excel • Time Management • Ability to multi-task • Service hours– 24*7, Rotational Shifts & Week Offs • Should be solution oriented and always willing to work for change/adapt to transformations

Company Name: HighRadius Experience: 2-5 Years Location: Hyderabad (WFO) Shift Detail: General shift, 5 days working Interview Mode: Virtual Interview Rounds: 2-3 Rounds Notice Period: Immediate to 60 days Job description: Key Responsibilities: Build and Update People Analytics Dashboards viz. Attrition, RTO etc. Manage the KPI and Performance Management process, including collaborating with business stakeholders to ensure timely completion Work closely with cross-functional teams to improve, design and implement HR Operations practices to support employee engagement and retention Prepare and present reports to senior management on trends, analysis and recommendations of current headcount Skill & Experience Needed: Work experience as an Analyst or Executive - People Analytics/HR Ops or a similar role. Minimum 2-5 years of work experience in same space Strong project management, consulting and analytical skills; build strong partnership, manage stakeholders and drive execution to the achievement of the right results Strong verbal and written communications skills, as well as interpersonal skills Ability to manage ambiguity and independently, yet work collaboratively within a team environment and having fun while working smart

Responsible for leading and managing the outbound retention team in a call center. Role developing strategies to retain customers, reduce churn, ensure the team meets performance targets. Manager oversee daily operations, coach team leaders.

Job Summary: This People Operations role, will be the strategic and hands-on role leading and facilitating the leader to take key decisions and action plan. The role drives the value "Hop on the Roaler coaster ride and GRIT". Reporting to the POD Lead - Performance and Rewards, this role will directly manage the existing performance process for India, lead project on improvements around the tool, and work with the leaders on overall process closure. The individual will additional lead the Audit process and be the SPOC for compliance team. Key Responsibilities: Build and Update People Analytics Dashboards viz. Attrition, RTO etc. Manage the KPI and Performance Management process, including collaborating with business stakeholders to ensure timely completion Work closely with cross-functional teams to improve, design and implement HR Operations practices to support employee engagement and retention Prepare and present reports to senior management on trends, analysis and recommendations of current headcount Skill & Experience Needed: Work experience as an Analyst or Executive - People Analytics/HR Ops or a similar role. Minimum 2-5 years of work experience in same space Strong project management, consulting and analytical skills; build strong partnership, manage stakeholders and drive execution to the achievement of the right results Strong verbal and written communications skills, as well as interpersonal skills Ability to manage ambiguity and independently, yet work collaboratively within a team environment and having fun while working smart What You’ll Get: Competitive salary. Fun-filled work culture Equal employment opportunities. Opportunity to build with a pre-IPO Global SaaS Centaur.

Business Technology(BT) Lead Business Technology is a Capability Unit within the Enterprise Transformation Field of Play (FOP) at Invent India. The capability unit focuses on the key Future of Technology trends like Cloud Transformation, IT Operating Model (Agile, DevOps, Product Management etc.), 5G and emerging technologies, cybersecurity, architecture and sustainable IT. The BT team also hosts guilds with respect to Digital Architecture and Engagement Management. Sr Director level executive to drive shape, pre-sales, sell and deliver of business for Invent South East Asia (SEA) clients in the areas of CIO advisory and digital transformations Role Description & Responsibilities: The SEA Business Technology lead will be responsible for shape, pre-sales,sell and deliver of business for Invent SEA clients in the areas of CIO advisory and digital transformations The lead will have identify key engines of growth and create plans for multiplicative growth of the Invent BT SEA business in terms of headcount and revenue in the next 2 years Strengthen collaboration with BT leaders in individual Invent geographies and ET leadership in SEA; shape the Invent India capabilities to complement and extend the capabilities of SEA team and ensure seamless delivery of projects The lead will have to work with other Capgemini Strategic Business Units(SBUs), Global Business Lines(GBLs) to identify areas of collaboration in order to drive demand. Have to ability to manage people KPIs like employee engagement score, attrition %. Should be able to drive employee engagement initiatives Lead the build out of assets and accelerators which will serve as differentiators of the Invent India practice and drive global demand Ability to work with Invent SEA sales teams and industry teams to deepen and broaden the client base and demand for the Business Technology team in SEA Ability to establish CXO relationships within Capgemini and with end clients to advise on the strategy and roadmap for any of the Business Technology areas Interact with alliances/ISV partners independently and via the Capgemini alliance anchors to shape areas of collaboration, asset development and go-to-market initiatives pertaining to Business Technology team Secondary Skills H e/She/They will have 20-25 years of experience in CIO advisory and digital transformations with a strong project track record and demonstrated P&L contribution to sales. A Bachelors degree is required; MBA is strongly preferred.

HIRING!!! Location- Bangalore Position Overview: We are looking for a results-driven Team Lead for our Outbound Sales team. The ideal candidate will oversee outbound sales efforts, manage a team of sales representatives, and drive the acquisition of new customers, ensuring sales targets are met while maintaining high levels of customer satisfaction. Key Responsibilities: Team Management & Leadership: Lead, train, and motivate a team of outbound sales agents to achieve sales targets. Provide guidance, coaching, and feedback to enhance team performance. Sales Target Achievement: Ensure that the team consistently meets or exceeds sales goals, focusing on card acquisition, cross-selling, and upselling of products and services. Performance Monitoring & Reporting: Track team performance, provide regular updates, and prepare sales reports. Analyze sales metrics to identify areas of improvement and provide actionable insights. Customer Acquisition & Retention: Drive efforts to acquire new customers through outbound sales techniques (e.g., cold calling, follow-ups) while maintaining high-quality customer interactions. Attrition & Shrinkage Control: Monitor team attrition, implement retention strategies, and ensure minimal downtime and shrinkage. Maintain optimal scheduling to maximize productivity. Key Requirements: Experience: 2-4 years of outbound sales experience, with at least 1 years in a leadership role, preferably in the financial services or banking industry. Skills: Strong leadership, communication, and motivational skills. Ability to analyze sales data and performance metrics. Problem-Solving: Strong decision-making abilities and the ability to handle challenging situations effectively. Interested candidates can share their resume to Tripti 6001395054(Whatsapp only)

Mega Job opening in Training Domain in the BPO industry for Process Trainer / Training Lead / Training Assistant Manager / Soft Skills Trainer / Training Manager Location: Kolkata Employment Type: Full-Time Industry: BPO / E-commerce Process: Domestic Work Days: 6 Job Description: We are seeking experienced and skilled professionals for multiple lateral training positions in Kolkata. The ideal candidates should have a strong background in training delivery, compliance, and governance, particularly within BPO or e-commerce processes. This is an excellent opportunity for individuals seeking career growth in a dynamic and fast-paced environment. Positions & Compensation: - Process Trainer: Up to 4.5 LPA - Training Lead: Up to 6 LPA - Training Assistant Manager: Up to 7 LPA - Soft Skills Trainer: Up to 7 LPA - Training Manager: Up to 10 LPA (experience in governance & compliance within e-commerce is mandatory) Key Responsibilities: - Design, develop, and deliver comprehensive training programs for new hires and existing employees. - Implement effective training modules, including process knowledge, soft skills, and compliance standards. - Evaluate and monitor training effectiveness through assessments and performance reviews. - Identify and address skill gaps to enhance overall team productivity and quality. - Collaborate with operations teams to ensure alignment with business objectives. - Ensure adherence to governance and compliance standards (for Training Manager role). - Maintain detailed training documentation and reports. Candidate Requirements: - Proven experience in BPO training roles with expertise in content delivery and performance coaching. - Strong communication, presentation, and interpersonal skills. - In-depth knowledge of training methodologies and process compliance. - Experience in governance and compliance within e-commerce processes (for Training Manager role). - Immediate joiners or candidates with a maximum 15-day notice period preferred. Compensation & Benefits: - Competitive salary packages based on experience and role. - Professional growth opportunities in a dynamic and collaborative work environment. - Exposure to leading e-commerce and BPO processes. Application Process: Qualified candidates are invited to share their CV via WhatsApp at 9696714723 (Homa). For ongoing job updates, follow our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9)

Role: Team Leader, Operations Designation: Team leader Location: Mumbai/ Thane Years of experience: 18 months of TL experience Role:- Team Leader, Operations Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Key skills and knowledge: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Education:- Bachelors Degree in related field with more than seven years of experienceEducational qualification: Graduation Interested candidates can apply on the details given below: Email: jinal@careerguideline.net Contact: 7758825565

About The Role : Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Responsibilities : -- Key Responsibilities: Ensuring timeliness and completion of the audits and all other Service Level agreement defined by Facebook Lead and manage a team of Quality Analysts (IQE) to ensure the delivery of high-quality services in accordance with client requirements and organizational standards. Develop and implement quality assurance processes, guidelines, and standards to drive continuous improvement and enhance overall customer satisfaction. Conduct regular ATA to check the understanding of the audits done by IQEs as a part of internal Governance Carrying our weekly / monthly reviews with client Monitor and analyze quality performance metrics, identify trends, and recommend strategies for performance enhancement. Ensure internal & external calibration sessions are executed based on the expectation in a timely manner Timely communications to partners on calibrations & sharing insightful executive summary to the client and required audiences Carrying out weekly/fortnightly/monthly deep dives with partners and sharing actions for improvement Keeping a track of Action Item Tracker and publishing the status for tracking purposes Carrying out session with the team on different Quality tools to upskill the team Collaborate with other departments and stakeholders to implement quality initiatives, resolve issues, and drive process improvements. Provide coaching, mentoring, and training to team members on quality standards, processes, and best practices. Strong leadership skills with the ability to effectively motivate, guide, and develop a team. Excellent knowledge and understanding of quality assurance principles, methodologies, and tools. Providing insightful recommendations from ATAs & studies conducted by QAs Carrying out round table conferences and one on one coaching / feedback sessions with the team Exceptional analytical and problem-solving skills to identify patterns, root causes, and implement corrective actions. Excellent communication skills, both written and verbal, with the ability to provide constructive feedback and communicate effectively with team members and stakeholders. Proficiency in using quality management software and tools to track, analyze, and report on quality metrics. Detail-oriented with a strong focus on accuracy and attention to detail. Ensuring Billing targets are met by carrying effective capacity planning and controlling planned & unplanned shrinkage and attrition as per organization standards. Qualification : Graduate or Post Graduate from any stream Knowledge of Google Looker studio Presentation Skills Shift will be in Indian time zone 9 PM to 6 PM but candidate has to be flexible in shifts as Operations is in 5 countries India, North America, Latam, APAC & EMEA. BPO experience is required in Quality / Process excellence domain in Advertising, Ecommerce platforms, Financial Domain, Digital Marketing Domain. Skills : - Excellence Communication & presentation skills -Demonstrated experience in leading and managing a team, preferably in a quality-focused role with a team size of 10-20 Quality Analyst. - Presenting Weekly/fortnightly reviews with the client - Experience in Leading calibration sessions as a lead Certification in quality management or related field (e.g., Six Sigma, Lean) is a plus. Proven track record of successfully implementing quality improvement initiatives. Ability to work independently, make sound decisions, and take ownership of assigned responsibilities. Flexibility to work in shifts and adapt to changing business needs.