2218 Attrition Jobs - Page 15

Immediate Hiring for US Voice Process Location-:Noida Shift-: US shift Min 1 Yr Exp in US voice Process Performance Management, Attrition and Shrinkage Call@9386581925 / 9205503253 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 5 LPA Experience of US Process is mandatory. Chat / Email / Domestic exp will not be considered Call@9386581925 / 9205503253

Responsibilities: Lead an International voice process team of 15–20 associates. Ensure quality, performance, and process compliance. Handle client escalations and ensure timely resolution. Drive continuous improvement initiatives. Required Candidate profile Eligibility: Graduate in any discipline. Minimum 1 year of experience as a Team Leader in Voice/Customer Service. Must have experience in International Voice Process Experience Apply @7880527464

What you will do Drive overall team performance and ensure timely task completion. Resolve and escalate queries through proper channels. Compile and share performance reports (Daily/Weekly/Monthly). Coordinate meetings with leaders, trainers, and managers to address issues and resource needs. Communicate process objectives and inspire the team to exceed expectations. Foster trust, open communication, creativity, and collaboration. Conduct quality checks to maintain benchmarks. Keep management informed of progress and challenges. Accelerate team performance while aligning with business goals. Promote company culture, mission, and vision. What we are looking for Any Graduate • Min 2 years of e...

We are looking for a dynamic HR Executive for our organization. Please find a few skill sets required for this requirement. - He/she should have worked in a 500-2000 staff-sized company. - Hands-on - HR Generalist Experience. - Candidates should have excellent communication skills. Experience on Labor Law and Statutory compliance Roles and responsibilities: - The resource should have experience in onboarding, Separation and Documentation. - He/she should be involved in Laptop Recovery, issuing ID Cards, Bank Account Openings etc. - The resource should have experience of HRMS - Profile creation/deletions, Timesheets - Inhouse & IND Onsite. - He/she should be involved in employee attendance (B...

Operations Manager /Manager Operations BPO /BPO Operations Manager FEMALE ONLY 1 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT WFO Bengaluru, Kolkata, Lucknow Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile FEMALE ONLY WFO-Kolkata (14 LPA) ,Bengaluru(14 LPA),Lucknow(10 LPA) 1 yrs exp as BPO Ops Manager (AM/DM cannot apply).

Hi Jobseekers Greetings from Shiningstars Job Title: Team Leader Operations (E-commerce Process) Location: Bangalore Experience Required: 3 - 5 Years (Minimum 1.5 Years as Team Leader On Paper Mandatory) Education: Graduate Mandatory Languages: English & Hindi Mandatory Eligibility Criteria Graduate Mandatory. 3–5 years relevant experience. 1.5+ years on-paper TL experience – Mandatory. E-commerce process experience preferred. Key Responsibilities Lead and manage a team to achieve KPIs. Ensure smooth workflow and operational efficiency. Handle customer/process escalations with ownership. Conduct coaching, feedback, and performance reviews. Monitor key metrics: Attrition, Shrinkage, AHT, Qual...

About The Role Skill required: Delivery - HR Analytics Designation: I&F Decision Sci Practitioner Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Talent & HR analytics practice in Accenture BPO provides analytical services to large number of Accenture clients across industries. Its analytical solution portfolio covers entire span of employee life cycle through offerings defined as Talent Acquisition, Talent Development, Workforce Engagement and Retention and Employee services.The team in Talent & HR analytics provides analytical solutions like Employer value proposition Talent demand forecast and workforce planning High performer profiling New hi...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role & responsibilities a) Be in charge of running and managing the team on a daily basis b) Set performance targets for all associates in the team to meet up with overall process objectives c) Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's d) Monitor calls of team members to ensure that due procedures and quality standards are strictly adhered to e) Monitor all calls to ensure that due procedures and quality standards are strictly adhered to f) Conduct regular review of all call center agents performance and organize training sessions for under performers g) Submit regular reports to management and seek new ideas and ...

Job description Team Executive - Payment Integrity Location : Chennai Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 4 - 9 years of experience in Claims Adjudication(Payment Integrity, PrePay audit, Postpay audit) . With over 1 year of experience as a Team leader Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory and...

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in International BPO Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 8 LPA in Noida Exp of Back office or P&C or Collections in International BPO. AP/AR /OTC / Content Moderation Exp is NOT suitable for this role Call@9205503253 / 9953262467 Perks and benefits One side cab drop

Tata Consultancy Services is Hiring at @Pune location for a Team Lead Role Note: Candidates with relevant experience in Team Leading for UK Insurance domain working in any process (L&P, Property & Casualty Insurance, etc) Please go through Norms and Eligibility criteria. Job Role - Team Lead Process - UK Insurance (L&P, Property & Casualty Insurance, etc) Experience Required : Overall 8+ years of experience and 2+ years in Team handling in papers is must. Should have knowledge of all Team Leading activities like (Shrinkage, Attrition, SLA management, Team handling, KPI etc.) Should have worked in UK Insurance process (L&P insurance, Property and Casualty, etc ) Should be flexible to work in ...

Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is...

Role & responsibilities Oversee day-to-day operations for Medical Transcription, Medical Record Listing and Medical Record Summarization. Ensure adherence to client-specific guidelines, productivity benchmarks, and quality standards. Monitor team performance, allocate work effectively, and manage schedules to ensure timely delivery. Provide coaching and mentorship to team members to build skills and improve efficiency. Conduct regular audits and quality checks. Identify areas of improvement and implement corrective actions or process enhancements. Act as a key point of contact for client communications including updates, escalations, and feedback. Ensure timely communication of requests, dea...

About The Role Skill required: NA - Client Meetings Designation: PPSM Associate Manager Qualifications: Bachelor of Arts Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Advanced What would you do? The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the...

About The Role Skill required: Talent Acquisition - Onboarding Designation: Delivery Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsOur Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large re...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

We're Hiring Team Coach(Sales) ROLE : Team Coach Week Off: 2 Rotational Week Offs Age Criteria: 25 – 31 Years Location: ICICI Lombard,6th Floor, Varun Towers II, Begumpet, Hyderabad. Salary : Upto 5.5 LPA Business Responsibilities: Manage performance parameters such as Quality, Attrition, Unplanned Shrinkage, Schedule Adherence, AHT, FCR, NPS etc. as per set standards for team of 15-20 TSOs Required Qualifications: Full-time Graduation. Experience: Min 2-3 years TL Experience into sales. Skills & Process Knowledge: Attrition Management and Control Team Handling & BQ Management Shrinkage Management and Control Call Flow Analysis and Handling Clear Understanding of KPIs and KRAs Analytical Thi...

Roles and Responsibilities : Lead a team of voice process professionals to achieve targets such as AHT, CSAT, SLA, KPIs, and KRAs. Manage escalations effectively by identifying root causes and implementing corrective actions to reduce shrinkage and attrition. Coach teams on performance management strategies to improve overall team handling skills and people management. Monitor key performance indicators (KPIs) to optimize BPO operations and drive business growth. Job Requirements : 5-10 years of experience in BPO operations with expertise in voice processes. Strong understanding of metrics like AHT, CSAT, KPIs, KRAs, SLA, shrinkage, attrition control. Excellent team coaching and handling ski...

Job Description • Plan, execute and implement the Internal Communication and Employee Engagement programs to meet the strategic goals that integrate with company's objectives. • Support various internal stakeholders such as Recruitment, HR Operations, Payroll, L&D, cross-functional collaboration teams, and Management Team with communication and design requirements. • Design, implement and conduct the service line orientation programmed for new joiners. • Handling Employee Communication by organizing Focus Group sessions, Meet the Leader sessions, develop action plan and ensure timely execution to address employee problems. • Facilitating creation of Fun Committees on the floor and driving pe...

About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Delivery Operations Senior Analyst Messaging Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, se...

Roles and responsibilities: >Position : Talent Excellence- BHR >Shift Window: As per Business Requirement >Week Offs: As per Business Requirement Customer: To be the first level of Interface between HR & Operations for all HR related Initiatives and Handle all queries, grievances and escalations and ensure the same are resolved within committed timelines. Assist the L&D team in the co-ordination for JUMP / L&D initiatives. Planning & executing all employee engagement activities across floor. Support Operations in any Ad-hoc /calendarized engagement activity / R&R / etc. Support TE related compliance activity. Provide TE Policy guidance and Interpretation to employees for resolution to querie...

Roles and Responsibilities Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage and attrition management to minimize losses and improve employee retention. Handle escalated cases from Level 1 agents, providing guidance on resolution strategies. Coordinate with other teams to resolve complex issues that require cross-functional collaboration. Monitor key performance indicators (KPIs) such as AHT, Shrinkage, Attrition, CSat, Dsat etc. to optimize team performance.