2218 Attrition Jobs - Page 14

Urgent Hiring Team Leaders || International Process Greetings from Ienergizer Exciting opportunity to join our growing team at iEnergizer We are looking for experienced Team Leaders to lead our International Chat and Voice processes. Team Leader - International Voice Process * Minimum 1 year experience as TL in an International Voice Process * Excellent communication & client-handling abilities * Working Days: 5 (Rotational Shifts) * CTC: Up to 8.4 LPA Team Leader - International Chat Process * Minimum 1 year experience as TL in a US Chat Process * Strong communication, leadership & team management skills * Working Days: 5 (Rotational Shifts) * CTC: Up to 6.8 LPA Location: Ienergizer , Noida...

Hello Job Seekers, Greetings from Shining Stars ITPL!! We are seeking a dynamic and experienced Team Lead to oversee our operations in Bangalore. The ideal candidate will manage team performance, drive customer satisfaction, and implement effective operational strategies. Location: Bangalore Budget - Upto 6 LPA ** On Paper experience as a Team lead in any customer care process for at least 1 year into BPO is a must and the candidate should be fluent in HINDI . ** Role and Responsibilities: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics, including shrinkage, attrition, Average Handle Time ( AHT ), and customer satisfaction ( CSAT ), impleme...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client’s expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busi...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client’s expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busi...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client’s expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busi...

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to impr...

Hi Job Seekers Greetings from ShiningStars Opening for Team Lead E-commerce Voice Process (Lucknow) We are inviting applications for the position of Team Lead for an e-commerce escalation inbound voice process based in Lucknow. This is strictly a mid-level requirement, and only experienced candidates meeting the eligibility criteria will be considered. Position: Team Lead Inbound Voice Location: Lucknow Preferred Candidates: Residents of Lucknow or Uttar Pradesh Client: E-commerce Process Shift: Day Shift, 6 working days with 1 rotational off Contact: 9696714723 (Homa) Eligibility Criteria A minimum of 3 years of total BPO experience. At least 1 year of documented Team Lead experience. Stron...

• Lead a team of collections associates & drive performance • Monitor call quality, productivity & deliver weekly/monthly targets • Conduct team huddles, training, upskilling & performance reviews • Collaborate with quality, training & WFM teams. Required Candidate profile Minimum 1 year experience in US 3rd-Party Collections (mandatory) Ability to manage targets, dialer performance, escalations & team KPIs Experience leading a collections team is Required Perks and benefits To apply connect at 7880527464

Location: Bangalore, Kudlu Gate Process: Domestic BPO Industry: Customer Support / Contact Center Languages: English (mandatory) & Tamil/Malayalam Job Summary We are seeking a proactive and experienced Team Leader Operations to manage a team of customer support associates in our Domestic BPO process. The ideal candidate will be responsible for driving performance, ensuring adherence to quality standards, and delivering excellent customer service. Key Responsibilities Lead, manage, and motivate a team of customer service associates. Monitor daily performance metrics (AHT, CSAT, Quality, Productivity, Attendance, etc.). Conduct regular huddles, performance reviews, and coaching sessions. Manag...

About DPDzero DPDzero ( www.dpdzero.com ) is an AI Collections Company for financial institutions to run collections on autopilot. Our AI platform combines digital nudges, AI voice agents, and ethical human interventions to improve borrower experience, maximise recovery and reduce cost. DPDzero is trusted by industry leaders like IndusInd Bank, L&T Finance, Tata Capital, Moneyview, Paysense, and others to manage collections from over 1 crore borrowers in India. DPDzero is backed by GMO VenturePartners, Blume Ventures, India Quotient, and SMBC Asia Rising Fund . About the role We are seeking a motivated and detail-oriented Assistant Collections Manager to support our credit card collections t...

Operations Team Leader Eligibility : Excellent verbal and written communication Must have ability to work under pressure About the role: Supervises and oversees team activities, ensuring each member meets the standards set by the company and the client. Tracks each team member's performance against specified account/program metrics and provides necessary support and assistance. Regularly engages in team management tasks (e.g., coaching and mentoring, performance feedback) and reports on the team's performance. Handles administrative duties for the team, motivates agents to reach their full potential to achieve professional growth targets, enhance account productivity, and boost overall compa...

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata/NCR . those wo can relocate to Kolkata can also apply Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Dear Candidates, We hiring for the Team leader and Assistant Manager( Collection process) Immediate joiners required Job location- The Work Villa , Sudarshan Building,1st Floor , 27 whites road , peters colony Royapetta , Chennai - 600014 Minimum 1 year of experience required as Team Leader and Assistant Manager in collection or recovery process Roles and Responsibilities Manage a team responsible for collection of outstanding debts from customers. Oversee daily operations, ensuring timely follow-ups on overdue payments. Develop strategies to improve collections efficiency and reduce delinquencies. Collaborate with internal stakeholders to resolve customer queries and issues. Analyze perform...

Role & responsibilities JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. ...

1. Talent Scouting as per Business Needs & coordinating with Plant Teams & Consultants to bring right talent onboard. 2. Coordinate with hiring managers to identify staffing needs and candidate selection criteria. 3. Source applicants through online channels, such as Naukri, LinkedIn and other professional networks 4. Create job descriptions and interview questions that reflect the requirements for each position. 5. Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references and maintain back up for anticipating future needs. 6. Organize and attend job fairs and recruitment events to build a strong candidate pipeline. 7. Analyzes data and statistics for trend...

Location: Kolkata Employment Type: Full-time Experience Required: 36 years (minimum 12 years in a TL or SME role) Reporting To: Operations Manager / Process Manager About the Role Youll lead a team of agents handling telecom customer operationsthis may include customer service, provisioning, L1 support, billing, retention, or back-office activities. Your job is to drive performance, maintain quality, coach the team, and ensure that SLAs are consistently met in a fast-paced, high-volume process. Key Responsibilities 1. Team & Performance Management Lead a team of agents to achieve daily, weekly, and monthly process KPIs. Monitor individual and team performance (AHT, Quality, CSAT, FTR, Produc...

Dear Connections, Hiring Team Lead (E-commerce Escalation Inbound Voice Process) Bangalore We are looking for an experienced Team Lead for an E-commerce escalation inbound voice process. This is a mid-level hiring, and we will not be considering freshers for this position. The ideal candidate must be strong in communication, team management, and BPO operational hygiene. Location: Bangalore Client: Leading E-commerce Brand Work Mode: Day Shift, 6 days working with 1 rotational off Position Level: Mid-Level Hiring Required Qualifications and Experience Minimum 3 years of total BPO experience. Minimum 1 year of experience as a Team Lead with relevant supporting documents. Strong fluency in Engl...

Operations Team Leader The Operations Team Leader is responsible for developing measurement tools (KPIs) and strategies to meet the goals of each metric negotiated under the trade agreement with the client. He or she must also ensure that the development of the operation is carried out without any setback. Performs administrative duties for the team, motivates TLs and agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company. In this role, you have to work in sync with the rest of the stakeholders to drive performance and efficiency. Requirements: Excellent verbal and writ...

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as Team Leader in International BPO Performance Management, Attrition and Shrinkage Call@9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 10 LPA Experience of US Collections is mandatory. Customer Service / Chat / Email / Domestic exp will not be considered Call@9953262467

Work location :Bangalore TL/SME/AM 4+ yrs exp req in INTERNATIONAL VOICE process and 2 YRs as TL/AM/SME on papers For more details reach me 9902419093

Subject: HR Executive Operations | 5 - 10 Years | Bangalore (Banashankari) Greetings from V2Soft! We are looking for an experienced HR Executive Operations professional to join our team. Role: HR Executive Operations Experience: 510 Years Location: Bangalore – Banashankari 2nd Stage (Preference for candidates residing within a 5 km radius) Mandatory Skills: HR Operations, Compliance, Statutory, Labor Laws, Attrition Management Notice Period: Immediate to 1 Week Note: Candidates must have experience handling a minimum headcount of 500 -2000 employees . Must be available for an in-person interview . Roles & Responsibilities: We are looking for a dynamic HR Executive for our organization. Pleas...

Urgent opening for Deputy Manager for secured loan sales (LAP & HL) . Candidate must have outbound sales experience in Loan Against Property or Home Loan sales only. Interested candidate can call or WhatsApp their resume at 7982112501 (Brijesh Kumar), Or can share resume at brijeshkumar@paisabazaar.com Product Experience Required - Loan Against Property or Home Loan Location - Gurugram Sector 44 Role description: 1) Assisting customers in sale of secured loan (LAP & HL) products on phone 2) Role entails working only in Day shift 3) Fully responsible for meeting and exceeding targets as assigned periodically 4) Reaching productivity that meets job standards, while working with speed and accur...

Hiring for "TEAM LEADER" for an MNC Salary : 6 LPA to 8 LPA working days : 5 days Shift : Any shift IMMEDIATE JOINERS are preferred Must have excellent comm skills Candidates from US Healthcare,US Insurance, Mortgage, P&C, Legal Process can apply Required Candidate profile Candidates must have excellent analytical & interpersonal skills. Must have at least 2 yrs of exp as TL on Paper from reputed BPO. Domestic Ops TL won't be considered. Call : 9335-906-101

Skills: Setting goals and objectives for the team and ensuring that they are aligned with the organization's overall strategy. Assigning tasks to team members and ensuring that they are completed within the given deadlines. Providing guidance and mentorship to team members to help them develop their skills and reach their full potential. Facilitating communication within the team and with other departments or stakeholders. Managing conflicts within the team and resolving issues that may arise. Monitoring the team's performance and providing regular feedback to team members on their progress. Identifying areas where the team can improve and implementing strategies to enhance their performance...

Roles and Responsibilities Manage day-to-day operations of the center, ensuring smooth functioning and meeting performance targets. Oversee team handling, including recruitment, training, development, and retention strategies to minimize shrinkage and attrition. Ensure compliance with quality standards and regulatory requirements in healthcare operations. Analyze data to identify areas for improvement and implement process enhancements to increase efficiency. Collaborate with other departments to resolve issues related to call center operations.