Role- Team Lead & Assistant Manager Required Experience Min 5 yrs in Order Management, Claims, Logistics and Supply Chain. Must have Team handling Exp on Papers( Team size 10+) Location- Pune CTC- 10-11 LPA WFO| UK Shifts Notice Period-0-30 days

TEAM LEADER / ASSISTANT MANAGER PROCESS - International NOTE - Must Have 1+ Yr of Exp as a Team Lead into International Process (Mandate) LOCATION - Gurgaon , Kolkata , Pune , Bangalore 5 Days Working Immediate Joiners/ 1 month notice holders Work from Office 5 days working/ 24*7 Shifts CTC Upto- 7.5LPA Qualification- Only Graduates Years of experience- Overall 3+ years into BPO Interested can share their resume on 8840819455 ankita2.jobfinder@gmail.com

Role: Team Leader: BPO Virtual Interview Location: Malad, Mumbai Qualification - Graduate Salary - Up to 6LPA -Depend on interview Experience - 1 year on paper experience as Team Leader in Travel domain in BPO. Shift - Day shift/6 Days working Required Candidate profile Travel domain exp. mandatory. Excellent communication skills Immediate Joiner required. If interested share CV @7696495267 Email: hr.skyway603@gmail.com HR Bhumika Gupta

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 12-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on sameer.gandhi@igtsolutions.com At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Tech Mahindra is hiring for the role of Team Leader- BPO with minimum 2 year of experience for as Team Lead in Hyderabad. The requirements are Hands on experience in managing and calculating occupancy, shrinkage, Attrition, bottom quartile KRA and KPI of TL Roster plannning Excel Productivity, AHT, Quality If Interested share your CV on WhatsApp with below mentioned details WhatsApp number- 8092538712 Experience- Current CTC Expected CTC Notice period

Skill required: NA - Client Meetings Designation: PPSM Associate Manager Qualifications: BCom Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Advanced What would you do? The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the deal size is very large in terms of TCV. S/he is also responsible for bringing more centers under the ambit of the Global Site Visits ProgramCollaborates with Solution Innovation leadership (assuming that's me) to ensure Site visit strategy is optimized (and evolving as needed) for account health and growth and sales effectiveness.Establish, gather, and ensure achievement of KPIs for the team (includes stakeholder feedback, spend/roi, productivity, etc.)Report on team spend and cost recovery to demonstrate good stewardship over company resources.Ensure the team structure, capabilities, and roles support the KPIs, site visit strategy and team development/success What are we looking for? Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. Uses basic terminology in regard to the skill. Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.Experienced (E) - Moderate exposure to this skill and related work experiences. Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance.Skilled(S) - Extensive exposure to this skill and related work experiences. Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. May train and/or direct the work of others in application of skill.Expert(X) - Regarded as a center wide resource on this skill. Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Working with Microsoft products Excellent US, British or Australian business writing Communication, written, verbal and presentation Organization skills Project and program management SharePoint organization and use Infrastructure/ BP Service offerings Influence Issue escalation and resolution Relationship selling Service delivery organization Problem solving Critical thinking Logistics management, i.e. transportation, accommodation, meals, entertainment, meeting Remain calm and clearheaded under pressure Roles and Responsibilities: Ensure end to end logistics for internal and external visitors is being taken care of during client visits Drive the overall client visit experience and ensure compliance by all the site visit coordinators. Ensure that prep calls, dry runs and dress rehearsals are scheduled for all visits, without exception Use SLFD and SWB to track requests and ongoing activities to provide periodic management updates Oversee provision of a Welcome Package to client teams for use with prospective clients Guide the team to resolve real-time logistical issues and handle escalations, if any Run the PMO to report overall team's performance and to maintain logistical data in a central location Approve Procurement Invoices on ARIBA Foster team building activities and manage attrition to a minimum Drive periodic calls with the global team to cascade information and share best practices Adopt and drive opportunities to digitize the client visit experience through use of mobile/ tablet apps Have meaningful conversations with the direct reports and seek periodic feedback for own performance Engage with key stakeholders to ensure seamless conduct of the visit management function globally Dive Strategic thinking on visit agenda working with delivery center leadership and ensure visit agenda meets the visit purpose

Skill required: NA - Client Meetings Designation: PPSM Associate Manager Qualifications: Bachelor of Arts Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Advanced What would you do? The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the deal size is very large in terms of TCV. S/he is also responsible for bringing more centers under the ambit of the Global Site Visits ProgramCollaborates with Solution Innovation leadership (assuming that's me) to ensure Site visit strategy is optimized (and evolving as needed) for account health and growth and sales effectiveness.Establish, gather, and ensure achievement of KPIs for the team (includes stakeholder feedback, spend/roi, productivity, etc.)Report on team spend and cost recovery to demonstrate good stewardship over company resources.Ensure the team structure, capabilities, and roles support the KPIs, site visit strategy and team development/success.The ability to effectively plan, conduct, and communicate in client meetings, demonstrating strong interpersonal, communication, and relationship building skills to understand client needs, address concerns, and contribute to successful collaboration. What are we looking for? Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. Uses basic terminology in regard to the skill. Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.Experienced (E) - Moderate exposure to this skill and related work experiences. Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance.Skilled(S) - Extensive exposure to this skill and related work experiences. Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. May train and/or direct the work of others in application of skill.Expert(X) - Regarded as a center wide resource on this skill. Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.Knowledge/Skills Requirements: Working with Microsoft products Excellent US, British or Australian business writing Communication, written, verbal and presentation Organization skills Project and program management SharePoint organization and use Infrastructure/ BP Service offerings Influence Issue escalation and resolution Relationship selling Service delivery organization Problem solving Critical thinking Logistics management, i.e. transportation, accommodation, meals, entertainment, meeting Remain calm and clearheaded under pressure Roles and Responsibilities: Ensure end to end logistics for internal and external visitors is being taken care of during client visits Drive the overall client visit experience and ensure compliance by all the site visit coordinators. Ensure that prep calls, dry runs and dress rehearsals are scheduled for all visits, without exception Use SLFD and SWB to track requests and ongoing activities to provide periodic management updates Oversee provision of a Welcome Package to client teams for use with prospective clients Guide the team to resolve real-time logistical issues and handle escalations, if any Run the PMO to report overall team's performance and to maintain logistical data in a central location Approve Procurement Invoices on ARIBA Foster team building activities and manage attrition to a minimum Drive periodic calls with the global team to cascade information and share best practices Adopt and drive opportunities to digitize the client visit experience through use of mobile/ tablet apps Have meaningful conversations with the direct reports and seek periodic feedback for own performance Engage with key stakeholders to ensure seamless conduct of the visit management function globally Dive Strategic thinking on visit agenda working with delivery center leadership and ensure visit agenda meets the visit purpose

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Leading BPO in Bangalore//Gurgaon Hiring For Team Leader/Assistant Manager International Banking Voice Process CTC UPTO 8LPA Require min 1 Year as Team Leader Experience in International BPO in Banking VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT, SLA Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Hello Jobseekers We are hiring for Process Trainers for a leading domestic e-commerce voice process in Bangalore. Location: Bangalore Salary: Up to 5 LPA (hike on last drawn) Work Mode: Work from Office Working Days: 6 days per week (rotational shifts) Job Description: We are looking for experienced Process Trainers to lead and deliver effective training programs that enhance employee skills and ensure consistent performance in a fast-paced e-commerce voice process. Roles and Responsibilities: - Conduct New Hire Training (NHT) and deliver comprehensive process knowledge sessions - Design and develop training content, materials, and assessments - Provide floor support and coaching to agents post-training - Collaborate with the quality team for TNI (Training Need Identification) and TNA (Training Need Analysis) - Monitor and assess training effectiveness through evaluations and feedback - Ensure the achievement of training KPIs, including throughput, quality, and productivity - Maintain detailed training records and reports Eligibility Criteria: - Minimum 3 years of overall experience in the BPO industry - At least 1 year of on-paper experience as a Process Trainer in a voice process - Graduation in any stream is mandatory - Excellent communication and presentation skills - Strong analytical and coaching abilities - Immediate joiners or candidates with a maximum 15-day notice period preferred How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa). For ongoing job updates, join our WhatsApp hiring channel: https://lnkd.in/ewAPNNk9 #ProcessTrainer #BangaloreJobs #EcommerceJobs #BPOJobs #VoiceProcess #TrainingRoles #CareerGrowth #ApplyNow #HiringNow #TrainerJobs #ProfessionalGrowth

Hi Job Enthusiasts! Greetings from ShiningStars! Hiring for Team Leader Key Account Manager | Shivajinagar, Bangalore Job Title: Team Leader, Key Account Manager Location: Shivajinagar, Bangalore Employment Type: Full-Time | On-Site We are looking for experienced Team Leader profiles for the role of Key Account Manager in Bangalore Shivajinagar . This is a fantastic opportunity for individuals with a solid background in ecommerce sales and team management to join a leading organization in the industry. Key Responsibilities: Team Leadership: Manage and lead a team of Key Account Managers, ensuring that targets are met and client relationships are nurtured and developed. Key Account Management: Oversee key accounts, focusing on strategy development, sales growth, and maintaining strong client relationships within the ecommerce space. Sales Strategy: Drive sales through effective account management, ensuring customer satisfaction and consistent revenue growth. Reporting & Analysis: Monitor and analyze sales performance, prepare detailed reports using Excel , and implement strategies to improve overall performance. Stakeholder Collaboration: Work closely with other departments to ensure seamless operations, client satisfaction, and address any key account concerns. Process Optimization: Continuously work on improving the account management process to drive better results and operational efficiency. Skills & Requirements: Education: Graduation is mandatory . Experience: Overall 4 years of experience in ecommerce sales . Minimum 1.5 years of experience in a Team Leader role is required. Prior experience as a Key Account Manager is mandatory . Compensation & Benefits: CTC: Up to 7 LPA , based on experience and qualifications. Additional perks and benefits as per company policy. How to Apply: Interested candidates with the relevant skills and experience, please share your updated CV via WhatsApp at 9696714723 . For more future opportunities, follow our hiring channel on WhatsApp: https://lnkd.in/dag_wY3c. #HiringNow #KeyAccountManager #TeamLeaderJobs #EcommerceSales #SalesLeadership #AccountManagement #ShivajinagarJobs #CareerOpportunities #SalesJobs #ApplyNow ReplyForward Add reaction

Job Overview: As the Cluster HR Business Partner (HRBP) ,will play a pivotal role in aligning business objectives with employees and management. You will serve as a strategic partner to leadership teams, ensuring that human resources initiatives are implemented effectively to drive business success. This is a high- impact role, requiring a deep understanding of both HR functions and the nuances of the retail/e- commerce industry, ensuring the optimal performance and development of the workforce across multiple locations within the cluster. Key Responsibilities: 1. Strategic HR Leadership: Partner with senior business leaders to define and execute HR strategies that support organizational goals and align with business needs. Act as a trusted advisor to leadership on a variety of HR-related matters, providing insights and recommendations based on industry trends, best practices, and business goals. Ensure the integration of HR strategies into business operations, emphasizing workforce planning, organizational development, and performance management. 2. Talent Acquisition & Workforce Planning: Oversee and guide the recruitment process for the cluster, ensuring the right talent is attracted, hired, and retained, particularly for high-volume retail or e-commerce roles. Collaborate with recruitment teams to design effective sourcing strategies and recruitment campaigns. Analyze business and talent data to predict workforce needs and recommend solutions for gaps in talent. 3. Employee Development & Performance Management: Champion learning and development initiatives across the cluster to build skills, leadership capabilities, and improve business outcomes. Implement and manage performance management systems, ensuring regular feedback, coaching, and development plans for all employees. Support the creation of high-performance cultures, enhancing employee engagement and retention. 4. Employee Relations: Foster a positive working environment by resolving employee conflicts and concerns in alignment with organizational values. Manage labor relations and ensure compliance with labor laws and internal policies. Work closely with line managers to ensure that employee relations issues are dealt with proactively and effectively. 5. Change Management: Lead and support change management initiatives related to business restructuring, organizational shifts, or other significant operational changes within the cluster. Guide leaders in managing team transitions, maintaining morale, and ensuring continuity during periods of change. 6. HR Data & Analytics: Leverage HR data and analytics to inform decision-making, track key metrics, and assess the effectiveness of HR initiatives. Monitor HR KPIs (e.g., turnover, engagement, absenteeism) and collaborate with leadership teams to make data-driven recommendations for improvements. 7. Compliance & Policy Implementation: Ensure the cluster adheres to all HR-related legal, regulatory, and company-specific policies and procedures. Keep up-to-date with local and international HR laws and guidelines, ensuring compliance across different regions. 8. Employee Engagement & Culture: Develop and maintain employee engagement strategies that align with the organizational culture and enhance job satisfaction. Support initiatives that foster diversity, equity, and inclusion (DEI) within the workforce. Conduct employee surveys and feedback sessions to gauge satisfaction and identify areas for improvement. Qualifications: Education: Bachelor's degree in Human Resources, Business Administration, or related field. A Masters or HR certification (e.g., CIPD) is a plus. Experience: Minimum of 5-7 years of progressive HR experience, with at least 3 years in an HRBP role, ideally in retail, e-commerce, or a fast-paced, customer-focused industry. Proven track record of successfully leading HR initiatives in complex, multi-location environments. Skills: Strong business acumen with the ability to connect HR strategies with business outcomes. Excellent interpersonal, communication, and problem-solving skills. Expertise in talent management, employee relations, and performance management. Ability to work effectively in a fast-paced, ever-changing environment. Desired Traits: Ability to drive change and transformation within the business. Strong influence and relationship-building skills. Proactive, results-oriented, and able to work autonomously. High level of emotional intelligence and empathy for employees at all levels.

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner Telugu Must GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Amit 8851792136/Neha 8287267407

Job Overview: We are looking for a highly motivated and results-driven Sales Team Leader to join our dynamic sales department. As a Team Leader, you will oversee a team of sales representatives, ensuring they meet and exceed campaign goals. The ideal candidate will have a strong understanding of BPO metrics, sales strategies, and team management techniques. You will play a pivotal role in driving the success of sales campaigns while ensuring that KPIs and performance standards are consistently met. Key Responsibilities: Lead and manage a team of sales representatives in the execution of sales campaigns, ensuring all activities align with business goals. Monitor and analyze key BPO metrics such as SLA, shrinkage, and attrition, ensuring that team performance and availability are maintained. Manage and reduce shrinkage (time lost to breaks, absenteeism, etc.) by implementing strategies to maximize productivity. Develop and execute attrition management strategies to reduce turnover and maintain a stable, engaged team. Provide coaching, training, and performance feedback to team members to maximize sales potential and improve individual and team productivity. Develop and implement sales strategies and processes to optimize the efficiency and effectiveness of the team. Collaborate with other departments to ensure seamless execution of sales campaigns. Track, analyze, and report on sales performance against targets, identifying trends and areas for improvement. Foster a positive, motivating, and high-performance team culture through regular team meetings, one-on-one coaching sessions, and recognition programs. Stay current with industry best practices, trends, and BPO-specific performance standards to enhance team productivity and campaign results. Required Skills & Qualifications: Proven experience in a sales leadership or team lead role, preferably within a BPO or call center environment. Strong understanding of BPO performance metrics (SLA, shrinkage, attrition, etc.) and how they impact sales outcomes. Excellent communication, interpersonal, and problem-solving skills. Ability to analyze data, draw insights, and use performance metrics to drive decision-making. Experience in developing and executing sales strategies and managing sales pipelines. Strong organizational and time-management skills with the ability to manage multiple priorities. Demonstrated ability to lead and motivate a team to exceed performance goals. Proficient in CRM software, Microsoft Office Suite, and sales tracking tools. Interested Please share your resume over emmanuel.massey@nirvasa.com or call @8700673857

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Amit 8851792136/Neha 8287267407

Urgent Hiring for Operation Manager for Banking Process / Customer Service Voice ( Work From Office Only) 5 Days Working Rotational Shift Location - Bangalore/Pune/Kolkata/Mumbai Salary 15lpa Required Candidate profile Must have exp. as 2Years as a Manager Must be Graduate WhatsApp Ur Cv - 7703948433 (NO Call)

Leadership hiring || Team leader || Domestic Voice || REF- HR POOJA Click Here To Apply https://wa.me/917678370584 Work Location - iEnergizer, A 37, Sector 60, Noida, U.P. Job Description: - Candidate must have experience in Domestic Voice Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in Rotational shift. What we Offer: - Day Shift For Females. 6 Days working Rotational Shifts and week off Interested candidates can Apply on Naukri and also refer others to apply who meet the requirement. Looking for Immediate to 15 Days' Notice Period candidates. References are highly appreciated! Please apply on Naukri, If your profile is shortlisted we will call you. Preferred candidate profile Team Leader in Domestic BPO voice process Regards, Pooja Bhardwaj ienergizer HR

Designation- Team Lead Location- Malad West Shift- 24x7 Rotational Shift ( Including Night Shifts) 5 Days Working with 2 rotational week offs Immediate Joiners Preferred Responsibilities- Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. Ensure compliance with company policies and procedures while driving business growth through innovative solutions. Interested candidates can connect for further details- Simran Rana- 9137514621

Team Lead Operations Location- Bangalore , Gurgaon , Kolkata , Pune Process- International Voice Process Immediate Joiners/ 1 month notice holders Work from Office 5 days working/ 24*7 Shifts CTC Upto- 7.5LPA Qualification- Only Graduates Years of experience- Overall 3+ years into BPO Domain Note- Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Excellent communication skills Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Contact:- Rajiv Phanse(HR) +91-9156451786 Email ID:- Rajiv.phanse@service1stbpm.com Job Title: Assistant Vice President (AVP) - Title Operations Location: PUNE, Maharashtra (Service 1st BPM Pvt Ltd, Magarpatta city Office) Bangalore,Novel take park,Housur Road,,Kudalu Gate Department: Operations Job Overview: The Assistant Vice President (AVP) of Title Operations is a senior leadership role responsible for overseeing and managing the day-to-day activities of thTitle Operationsns department. The AVP will ensure that title processes are efficient, compliant, and effectively executed to meet organizational goals. This position will collaborate with internal teams, external stakeholders, and senior management to streamline operations, improve service delivery, and mitigate risks in title processes. Key Responsibilities: • Leadership & Team Management: • Lead and manage the title operations team, providing direction, mentorship, and support. • Set goals and objectives for the team to ensure alignment with organizational strategy. • Conduct performance reviews and provide development opportunities for team members. • Operational Strategy & Efficiency: • Develop and implement operational strategies to streamline and optimize title processes. • Identify areas for process improvement, automation, and cost reduction within title operations. • Monitor the workflow to ensure timely, accurate, and compliant title searches, examinations, and closings. • Compliance & Risk Management: • Ensure all title operations comply with legal, regulatory, and industry standards. • Monitor changes in laws, regulations, and market trends, and assess their impact on title operations. • Mitigate operational risks and address any issues that arise in the title process. • Collaboration & Stakeholder Management: • Act as the primary point of contact for internal and external stakeholders regarding title operations. • Foster strong relationships with title agents, attorneys, lenders, and other third-party vendors. • Collaborate with other departments (e.g., legal, underwriting, customer service) to ensure smooth transaction processes. • Reporting & Analytics: • Provide regular reports to senior management regarding title operations performance, trends, and key metrics. • Use data analytics to track productivity, identify inefficiencies, and support decision-making. • Prepare and deliver presentations on operational performance and initiatives. • Technology & Innovation: • Oversee the integration of new technologies and tools to improve title operations. • Stay updated on industry trends and technology advancements that can enhance operational efficiency. Qualifications: • Bachelors degree in Business Administration, Real Estate, or related field; MBA or relevant advanced degree is a plus. • 7+ years of experience in title operations or a related field, with at least 3 years in a leadership or management role. • Deep knowledge of title processes, real estate transactions, and industry regulations. • Strong understanding of risk management, compliance, and legal aspects of title operations. • Exceptional leadership, communication, and interpersonal skills. • Proven ability to drive operational improvements and implement process changes. • High proficiency in Microsoft Office Suite and title-related software systems. • Ability to handle sensitive information with discretion and professionalism. • Excellent problem-solving, analytical, and decision-making skills. Preferred Qualifications: • Experience in a fast-paced, high-volume environment. • Experience with process automation and title technology platforms. Work Environment: This position typically operates in an office setting with occasional travel to meet clients, partners, and other stakeholders. Flexibility for remote work may be available.

Team Lead Location- Bangalore / Gurgaon / Pune / Kolkata Process- International Voice Process Immediate Joiners/ 1 month notice holders Work from Office 5 days working/ 24*7 Shifts CTC Upto- 7.5LPA Qualification- Only Graduates Years of experience- Overall 3+ years into BPO Domain Must have Exp in Team Lead into International BPO Note- Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Excellent communication skills Interested can share their resume on ankita2.jobfinder@gmail.com =CALL- 8840819455

HIRING!!! Location- Bangalore Position Overview: We are looking for a results-driven Team Lead for our Outbound Sales team. The ideal candidate will oversee outbound sales efforts, manage a team of sales representatives, and drive the acquisition of new customers, ensuring sales targets are met while maintaining high levels of customer satisfaction. Key Responsibilities: Team Management & Leadership: Lead, train, and motivate a team of outbound sales agents to achieve sales targets. Provide guidance, coaching, and feedback to enhance team performance. Sales Target Achievement: Ensure that the team consistently meets or exceeds sales goals, focusing on card acquisition, cross-selling, and upselling of products and services. Performance Monitoring & Reporting: Track team performance, provide regular updates, and prepare sales reports. Analyze sales metrics to identify areas of improvement and provide actionable insights. Customer Acquisition & Retention: Drive efforts to acquire new customers through outbound sales techniques (e.g., cold calling, follow-ups) while maintaining high-quality customer interactions. Attrition & Shrinkage Control: Monitor team attrition, implement retention strategies, and ensure minimal downtime and shrinkage. Maintain optimal scheduling to maximize productivity. Key Requirements: Experience: 2-4 years of outbound sales experience, with at least 1 years in a leadership role, preferably in the financial services or banking industry. Skills: Strong leadership, communication, and motivational skills. Ability to analyze sales data and performance metrics. Problem-Solving: Strong decision-making abilities and the ability to handle challenging situations effectively. Interested candidates can share their resume to Tripti 6001395054(Whatsapp only)