Team Leader operations for Voice Process Should Have Experience in Telesales/Inside sales/B2C sales 2 Years exp. as TL mandatory Supervise, coach, and motivate the team Good Communication in English / Marathi is Mandatory Sakshi - 8591187748 Required Candidate profile Graduation Excellent analytical and problem-solving skills Strong knowledge of calibration A customer-oriented and result-driven mindset Strong organizational skills to give the team direction

Candidate must have exp. in customer Service , Inbound/outbound process & Renewals Developing and implementing strategies to enhance customer satisfaction Managing and motivating team members on a daily basis Interested candidates can apply Required Candidate profile Proven work experience as a team leader or supervisor Excellent communication & leadership skills Oversee day-to-day operation Suggest & organize team building activities Decision-making skills

Looking for a team leader for sales voice process Candidate must be from international BPO background Must have experience into hardcore sales,B2C sales, and inside sales Required Candidate profile Min 2 yrs of Team Leader exp required into hardcore sales Tele sales/Inside sales/B2C sales/Voice process Majorly from International background Interested candidate revert back

Looking For Candidate as An Quality Assistant manager & Manager For B.P.O. Company For based in Mumbai Experience In international Voice Process (Candidates should be from Banking / Fintech Process) Interested Candidate open for Relocation Can Apply. Required Candidate profile Should be well versed with the Quality concepts like QC Tools, CSAT, NPS, PSP, DMAC, etc.

Looking for a team leader for Customer Service voice process Candidate must be from international BPO background Must have experience into hardcore Quartile & Performance Management Excellent communication is mandatory Required Candidate profile Min 2 yrs of Team Leader exp required Voice process Should be well-versed with KPIs and KRAs of a Team Leader Majorly from International background Interested candidate revert back

Role & responsibilities Handle queue and reporting mechanisms, ensuring OP1s quality of data backfilling. Identify process inefficiencies and suggest improvements, both manual and automated. Track support/Zoom live response times and ensure SLA compliance. Escalate unresolved issues to the PgM when necessary. Provide guidance and training support to OP1 agents. Generate actionable insights and propose fixes. Maintain an SSOT/repository for the entire process they own. Technical Support: Address user issues efficiently and escalate as required. Documentation and Reporting: Create detailed documentation for processes, tools, and user queries. Maintain a record of stakeholder communications and deliverables. Create reporting templates for daily, weekly, and monthly reports. Floating Responsibilities: Manage backlogs, escalations, and high-priority cases. Provide mentorship and process guidance to OP1 agents. Work on workflow optimizations and process improvement projects. Support the PgM in refining support processes. Preferred candidate profile Excellent communication and email drafting skills. Is Comfortable with 24*7 Shift Must be a quick learner and curious to learn more. Improve workflow efficiency through process improvement and manual work reduction. Work collaboratively with OP1s to manage workload. Ensure smooth resolution of escalated cases. Develop strategic process improvement plans to enhance efficiency. Computer applications i.e. MS Office and on-line tools Strong interpersonal & influence management skills and decision making skills Stakeholder Management Perks and benefits Transport Facility Meals Provided Competitive Salary

Role & responsibilities : Handle queue and reporting mechanisms, ensuring OP1s quality of data backfilling. Identify process inefficiencies and suggest improvements, both manual and automated. Track support/Zoom live response times and ensure SLA compliance. Escalate unresolved issues to the PgM when necessary. Provide guidance and training support to OP1 agents. Generate actionable insights and propose fixes. Maintain an SSOT/repository for the entire process they own. Documentation and Reporting: Create detailed documentation for processes, tools, and user queries. Maintain a record of stakeholder communications and deliverables. Create reporting templates for daily, weekly, and monthly reports. Floating Responsibilities: Manage backlogs, escalations, and high-priority cases. Provide mentorship and process guidance to OP1 agents. Work on workflow optimizations and process improvement projects. Support the PgM in refining support processes. Preferred candidate profile Excellent communication and email drafting skills. Must be a quick learner and curious to learn more. Improve workflow efficiency through process improvement and manual work reduction. Work collaboratively with OP1s to manage workload. Ensure smooth resolution of escalated cases. Develop strategic process improvement plans to enhance efficiency. Team & Queue Management: - Handling queues and making sure that tasks are completed within dedicated timelines. - Handling a team of OP1s and ensuring compliance, monitoring utilisation and also help in addressing blockers or queries. Computer applications i.e. MS Office and on-line tools Strong interpersonal & influence management skills and decision making skills Stakeholder Management: - Act as the primary point of contact for cross-functional teams. - Collaborate effectively with team leads and stakeholders to resolve issues. Documentation and Reporting: - Create detailed documentation for processes, tools, and user queries. - Maintain a record of stakeholder communications and deliverables.

Educational Qualification: Graduation mandatory Experience: 1+ years of experience as an Operations Team Leader ( International Voice Process) into BPO Industry is mandatory. CTC: 7 LPA to 9 LPA Location: Thane Note: International 100% Voice Process Experience is Mandatory (Blended Process will not work) Interested candidates can apply on the details given below: Email: jinal@careerguideline.net Phone: 7758825565 Thanks & Regards, HR Jinal

Kindly share your resume on sakshi.mahajan@marketstar.com or reach out to the recruiter Sakshi Mahajan - 7889964667 if your profile matches the requirements Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks. Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs. Working knowledge of data analysis and performance/operation metrics. Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. Oversee customer support processes and organize them to enhance customer satisfaction. Exceptional communication skills & Interpersonal skills. Emotional intelligence Coaching skills. People Management. Ownership & Accountability. Teamwork & Collaboration. Decision making. Root cause analysis & recurrence prevention. Behavioral management. Customer Focus Qualifications: Bachelors degree in business, Engineering, Marketing, or a related field, MBA an asset. A minimum of 5-13 years experience in a similar management role. A minimum of 3-5 years experience in an OM role managing a team of 75 people or more. Managed multiple projects at the same time. Hands-on experience in setting and managing budgets. Advanced knowledge of Microsoft Excel and the Google Suite. Excellent written and verbal communication skills. Experience applying Lean and Agile methodologies and tools in a service environment. Previous experience successfully implementing new tools and technologies. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately.

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Responsibilities Closing/Reporting and Planning activities Works closely with Navigators to guarantee FOBO business closing/planning activities are performed on a timely and accurate manner. Responsible to perform one of this group of activities (to be assigned): Closing/Reporting/Trackers: Prepares Actual Trackers/reports for all markets Review Monthly Sales curve calculation Support Hard Close analysis Provides External Audit support Forward Looking: Prepares monthly decks Prepares and review decks for PBR/Fcst and AOP Support Adhoc requests Support Planning process: Owns planning of COGS, Distribution and A&M/STB in TM1 for the assigned BU Works with PGCS/local plants to understand and capture COGS/Distribution projections by market Review MCM Plan Qualifications CA/MBA/CMA. 3-5 years of experience

1.Manage & motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

*Sales Team Leader * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur HR yojita 9713451996

Kindly share your resume on Janhavee.jadhav@poonawallafincorp.com Principle Accountabilities: To manage a team of sales Associates To control shrinkage and attrition of sales team Team Lead needs to monitor calls and provide regular coaching and mentoring to sales associates and track low performers in team. Need to ensure CMS reports related to team staffing, AHT etc are maintained. Track AUX adherence and ensure discipline is maintained within the team. Drive sales and ensure achieving the same Month on Month. Identifying training requirements within the team and getting the training conducted To work on overall team development Desired Profile: Graduate/Postgraduate in any stream 2-3 years experience in Sales (Preferably for lending products) Excellent communication skills (verbal and written) Should be aware about lending concepts. Should have good interpersonal skills. Self-motivated and a self-starter Should have good knowledge of MS office. Should have good presentation skills. Should have problem solving and decision-making skills

Role & responsibilities Managing a team of 15 to 25 associates Responsible for AHT, attrition, shrinkage, and Csat management Conduct Monthly Business Reviews, Daily Quarterly Business Reviews & Weekly Business Reviews to track performance. Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Conducting training of team members to maximize their potential. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team. Responsible for driving process-related KPIs Preferred candidate profile Minimum 12 pass with 2 years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable Ability to mentor, coach and provide direction to a team of employees Willingness to work in a flexible schedule. Perks and benefits Growth opportunities On time salary PF Dynamic workplace Salary- Up to 3lpa for deserving candidates. Interested candidates contact Kathakali@ 9836272131 or share CV to kathakali.rahman@woodrockgroup.in

Team Lead - Tele Sales (Andheri) (VIP India) Good communication in English and Hindi Skills - Tele Sales/Inside sales/B2bC sales/Voice process Min 2.5 years of TL experience into hardcore sales Salary - Up to 45k - 50K In hand (5.5lpa) DRR - Min 1 Lac Excellent in English communication Skills Sales Experience is mandatory HSC will do 1 Rotational off / Shift timing - 10 AM - 7 PM Interested candidates can apply on the details given below: Email ID: jinal@careerguideline.net Phone: 7758825565

Role & responsibilities Manage day to day operations and drive performance of the aligned team. Conduct regular feedback and coaching sessions with team members. Drive the key client metrics and SLAs within the team members and ensure these are met on a daily basis. Manage shrinkage and attrition at a team level. Attending operational or quality meetings as per client schedule. Ensure compliance and adherence to organizational processes and create awareness around all compliance guidelines from GRC and QMS across the floor. Mentor and assist new hires. Report deviations immediately to the leadership and respective departments and act accordingly. Ability to Handle Escalations with knowledge on Process Knowledge Generate MIS and provide analysis and insight to business Product Knowledge Shift Details: Working days - 5 Sat - Sun fixed off General Shift Preferred candidate profile Graduate On paper 1+ years' experience as a team leader and overall, 3+ years' experience should be there. The candidate should be from the customer service voice domain. Good communication skills Should be well versed in his or her KRAs as team leader If interested kindly share your updated resume on VrushaliD1@hexaware.com

Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Interested candidates can share their CV with: Pavatharanip1@hexaware.com/7305044617 Regards, Pavatharani

Hiring for Team Lead- Domestic CUSTOMER SERIVCE & Quality process Graduate with min 1 year TL experience on Papers Excellent communication with relevant exp on papers US Shifts TWO OFFS Package- up to 6 LPA KHARADI, SELF TRANSPORT CALL NOW 8237076800

Role & responsibilities: : Team Management: Lead and supervise our contact center squad to hit productivity and performance goals. Guide, coach, and mentor team members for skill boosts. Regularly evaluate performance and provide constructive feedback for growth. Preferred candidate profile : Operations Management: Keep an eye on daily contact center operations, including inbound and outbound calls, emails, and other communication channels. Watch over key performance indicators (KPIs) like Shrinkage, Attrition, Average Handling Time (AHT), Agent Productivity, Call Quality adherence to scripts, and Customer Satisfaction Metrics & Sales Targets. Implement strategies to streamline workflow and ramp up efficiency. Perks and benefits : Lucrative Incentives

Job Title: Team Leader - Operations Location: Mumbai/Thane Experience: Minimum 18 months as a Team Leader Salary: Up to 8.5 LPA About the Company: Join a leading technology-enabled global business services company specializing in customer engagement and business performance improvement. We collaborate with ambitious, forward-thinking executives worldwide, helping businesses stay ahead of the competition and meet evolving customer expectations. Role & Key Responsibilities: As a Team Leader - Operations , you will play a pivotal role in managing and motivating a team of call center associates to drive high performance and deliver exceptional customer service. Your primary responsibilities include: Team Supervision & Performance Management Oversee daily operations, ensuring adherence to company policies and legal guidelines. Monitor team performance, including attendance, productivity, and quality metrics. Identify performance gaps and implement action plans to drive improvement. Coaching & Development Provide effective coaching to enhance associate performance and job satisfaction. Conduct regular training sessions and knowledge-sharing initiatives. Foster a culture of continuous learning and professional growth. Customer-Centric Approach Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial expectations. Act as an escalation point for customer concerns and resolve issues efficiently. Promote a customer-first mindset across the team. Team Engagement & Communication Conduct regular team meetings to share updates, discuss challenges, and encourage collaboration. Organize team-building activities to boost morale and engagement. Maintain clear and consistent communication with employees regarding expectations and company goals. Process Adherence & Leadership Stay updated on internal processes, policies, and compliance requirements. Lead by example, embodying company values and fostering a positive work environment. Attend required manager development training to enhance leadership skills. Key Skills & Qualifications: Bachelors Degree in a relevant field. Minimum 7+ years of experience , with at least 18 months as a Team Leader in Operations. Strong leadership and people management skills. Excellent coaching, mentoring, and conflict resolution abilities. Proven track record in achieving KPIs and driving team performance . Strong communication and problem-solving skills. Ability to handle escalations and ensure exceptional customer service. Why Join Us? Competitive salary up to 8.5 LPA . Opportunity to work with a dynamic and fast-growing global company . Professional development and career growth opportunities . Supportive work culture and team-oriented environment. Best regards, Manish Chauhan Associate | Career Guideline Mumbai / Bangalore 9136520859 manish@careerguideline.co.in

Leading BPO in Bangalore//Pune//Kolkata Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5LPA based on Last CTC Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT, SLA Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Role & responsibilities Experience : Minimum 1 year of experience as a TL / Customer Service Experience (Outbound experience) Good communication skills 1+ years as Team Leader on paper PAN India Domestic Based Process Background : BPO Experience Shift Window : 10am-7pm Weekoff : Any 1 day Rotational off Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage, CSAT, NPS, BQM Education : HSC /Grad Work Location: Airoli, Navi Mumbai Notice Period : Only Immediate Joiner's shall apply

Job Summary: The Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours, talk time, and conversions. The role involves daily monitoring, performance reviews, conducting RCA (Root Cause Analysis), providing feedback, and ensuring overall productivity and motivation of the team. Key Responsibilities: Team Management. RCA Analysis Monitoring and Reporting. Training and Development Motivation and Recognition Attendance and Shrinkage Management Roster Creation Requirements: Proven experience as a Team Leader or similar role in a sales or customer service environment. Strong analytical skills to perform RCA and monitor performance metrics. Excellent communication and leadership skills. Ability to motivate and engage a team. Proficient in using performance tracking tools like Metabases Pro and T-live Dashboard. Strong organizational skills to manage rosters and training schedules. Logistics: Compensation : 3-5 LPA Location: Noida Joining: ASAP! Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Minimum 1 year of International BPO Experience. The designation of Team Leader should be on paper. LOB experience: voice or blended Comfortable for 24X7 shifts. Excellent Communication skills. Budget 6 lacs or hike 20 %-25% whichever is lower Immediate joiner who can join us in a week CTC- 6LPA Location: Gurugram