2218 Attrition Jobs - Page 13

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

We are at Teleperformance hiring for Team leader -collection process Location -Thane Days working -6 days Requirements: Must be graduated Should have good knowledge in banking collection in BPO. Have good knowledge in dialer. Minimum 1 year of experience is required as a Team leader Responsibilities: Lead & develop team, drive results: shrinkage, attrition, AHT, CSAT Ensure KRA compliance, implement strategies: attrition control, shrinkage control Interested candidates reach me on this mail id : rozy.rozy1@teleperformancedibs.com

Job Summary: The Customer Services Team Leader will be responsible for managing a team of customer service representatives in an international BPO environment. The role involves ensuring high-quality service delivery, meeting performance targets, and fostering a positive team culture. The ideal candidate will have strong leadership skills, excellent communication abilities, and experience in handling international customers. Key Responsibilities: Team Management: Lead, motivate, and manage a team of customer service agents to achieve KPIs and SLAs. Conduct regular team meetings, coaching sessions, and performance reviews. Operational Excellence: Monitor daily operations to ensure adherence t...

Position Summary We are looking for an experienced Technical Lead to oversee technical delivery, guide development teams, and ensure high-quality software solutions. The ideal candidate will combine strong technical expertise with leadership skills to drive architecture, development, and best engineering practices. Key Responsibilities Technical Leadership Provide technical direction and guidance to the development team. Define and enforce coding standards, architecture principles, and best practices. Participate in system design, architecture discussions, and code reviews. Identify and propose technical solutions to complex business problems. Project Delivery Ensure timely and high-quality ...

Job Summary FPA Expense training and headcount management documentation Budget package standardization and automation style guide for expense Consolidated headcount model reporting gross hires attrition transfer detail across all US departments Forecast accuracy assessment and improvement recommendations headcount expense Forecast validation checking for reasonableness and ensuring trend changes have explanations headcount costs including checking output of Driver Based Forecast Responsibilities FPA Expense training and headcount management documentation Budget package standardization and automation style guide for expense Consolidated headcount model reporting gross hires attrition transfer...

Opening for the Team leader, need excellent communication, candidates should know attrition, shrinkage, kpi, kra, Bpo matrix, looking immediate joiner inbound/outbound any process, at least 1 year on paper as Team leader ,Interested apply today. Required Candidate profile Looking only Bpo industry candidates who is having over all three years experience and out of that on paper atleast 1 years as a Team leader. Candidates know about attrition,Shrikage,KPI and KRA Perks and benefits As per compnay Candidates will get.

Job Opportunity at iEnergizer: Team Leader - Operations. Whatsapp or call @8447354810 HR Shivam Upadhyay Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at shivam.upadhyay @ienergizer.com . For queries, reach out to 8447354810 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time ...

Job Overview: As the Cluster HR Business Partner (HRBP) ,will play a pivotal role in aligning business objectives with employees and management. You will serve as a strategic partner to leadership teams, ensuring that human resources initiatives are implemented effectively to drive business success. This is a high- impact role, requiring a deep understanding of both HR functions and the nuances of the retail/e- commerce industry, ensuring the optimal performance and development of the workforce across multiple locations within the cluster. Key Responsibilities: 1. Strategic HR Leadership: Partner with senior business leaders to define and execute HR strategies that support organizational goa...

Teleperformance is hiring for Team Leader - Operations. Required Skills: 1. Candidates should have at least 1-2 year of experience as a TL in international inbound voice process. 2. Graduation is a must. 3. Must have Excellent communication skills. 4. Comfortable to work in night shifts. Location: Kolkata If interested, please share your email at Lovisha.ahluwalia@teleperformancedibs.com .

TL for Outbound Voice Process Monitor team performance , ensure SLA are met. Monitoring daily operations KPIs for the team Managing escalations and resolving complex issues Conducting training sessions for new hires Problem-solving capabilities Required Candidate profile Ensuring effective communication within the team Reporting progress to higher management Strong communication skills and interpersonal skillsAdherence to company policies and client requirements

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Telecom Experience Preferred Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT,NPS, Attrition, Shrinkage CTC UPTO 18LPA based on Last CTC and Experience Candidate willing to relocate can also Apply Looking for Only Female candidates Role and Key Responsibilities: Monitor and manage client Service Level Agreements (SLAs); proactively identify gaps and implement improvement plans. Drive revenue growth by managing billable hours, forecasting, budgeting, and identifying opportunities for upsell...

Requirements : Team Leader Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs & KPIs Must have 1 year exp in the same role & 5 years total Fin tech Process Exp. add advantage HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 - 5 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Overview : We are hiring talented professionals for a Global Airline Voice Support role. If you have strong communication skills and hands-on experience with Amadeus/GDS , this role offers an excellent career opportunity with a leading international airline process Requirements : For Freshers- Must have excellent English communication . Experience in international voice process OR travel industry is preferred. Basic understanding of ticketing or GDS is an added advantage. Ability to work in rotational shifts & handle global customers. Ability to handle customers globally with professionalism. For Experienced Candidates- Minimum 2 years of Team Lead/Supervisor experience in BPO or Travel Proc...

operations manager only females Kolkata UK Telecom Sal 14 lpa international voice experience as operations manager Team Lead Kolkata UK Telecom Sal 9 lpa International voice experience as Team Lead Contact Shruti 9289133009 8826800366

Hello Job Seekers, Greetings from Shining Stars ITPL!! We are seeking a dynamic and experienced Team Lead to oversee our operations in Bangalore . Location: Bangalore Shift: Day Shift, 6 working days with 1 rotational off Compensation: Offered CTC : Up to 7 LPA. - Final package and hike will depend on the last drawn salary or up to a 30% increase, based on the interview & communication assessment. ** On Paper experience as a Team lead in any customer care process/ Sales for at least 1.5 years into BPO is a must. ** Role and Responsibilities: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics, including shrinkage, attrition, Average Handle Time...

STARTEK welcomes experienced professionals for the role of Team Lead "Your Next Big Win: Lead Our Growth!!" HR Name - Alisha A. HR Contact - 8826179338 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational Shifts and Rotational Weekoffs Location - ITPL, Bengaluru About US - Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. O...

We are seeking an experienced Team Leader Operations to manage and drive performance for Amazon Customer Support teams. The ideal candidate will lead by example, ensure operational excellence, and foster a collaborative, high-performing environment. Key Responsibilities Team Performance Management: Drive overall team performance and ensure timely completion of assigned tasks. Issue Resolution: Handle escalations and resolve complex queries through proper channels. Reporting: Compile and publish performance reports (Daily/Weekly/Monthly) for management review. Collaboration: Coordinate with Team Leaders, Trainers, and Managers to address process challenges and resource needs. Leadership & Mot...

Operations Manager /Manager Operations BPO /BPO Operations Manager FEMALE ONLY 1 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT WFO BLR, Kolkata, Gurgaon Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile FEMALE ONLY WFO-Kolkata/Bengaluru only Min 1 yrs exp as BPO Ops Manager (AM/DM cannot apply).

Hiring for Team lead - Collections (International) 5 Days working Location : Noida US Shifts Cabs/ Meals provided upto 10 LPA Graduate/ Undergrad both can apply Min. 1 year exp as Team Lead can appy HR Rohit: 8178634637 HR Deepali: 9650092537

Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Wipro is looking for Microsoft CoPilot developers who are responsible for design and development of virtual assistants using Microsoft CoPilot Studio and Generative AI. This role will work with our strategic customers to help them envision, plan, design and develop innovative solutions using Microsoft CoPilot, Power Platform, and Azure Open AI. Responsibilities: Understand customer requirements and challenges and recommend suitable and optimal technology solution Develop POC’s and Minimal Viable...

Role Purpose The purpose of the role is to deploy and execute SDA framework across deals within LOB, review and support operation in meetings operational parameters as per MSA and SOW and provide value add services to the clients in the LOB. Do 1. Deploy the Service Delivery Assurance framework for the LOB within Enterprise a. Connect daily with the SDA account team members to review SLA/ KPI performance b. Set standards for the SDA framework deployment with the team c. Provide guidance on and review initiatives identified by the SDA account team d. Interact and work closely with Operations, WFM and HR to identify key operational metrices and areas of focus within the LOB e. Drive capability...

As a Global Airline Voice Support professional, you will be responsible for providing exceptional customer service to global customers of a leading international airline. Your role will involve utilizing your strong communication skills and hands-on experience with Amadeus/GDS to ensure a seamless travel experience for customers. Key Responsibilities: - Provide support to customers through voice calls, addressing their queries and concerns regarding travel bookings. - Utilize your knowledge of Amadeus/GDS to assist customers with ticketing, reservations, and other travel-related processes. - Work in rotational shifts to cater to the needs of global customers and ensure excellent service roun...

Role Purpose The purpose of the role is to deploy and execute SDA framework across deals within LOB, review and support operation in meetings operational parameters as per MSA and SOW and provide value add services to the clients in the LOB. Do 1. Deploy the Service Delivery Assurance framework for the LOB within Enterprise a. Connect daily with the SDA account team members to review SLA/ KPI performance b. Set standards for the SDA framework deployment with the team c. Provide guidance on and review initiatives identified by the SDA account team d. Interact and work closely with Operations, WFM and HR to identify key operational metrices and areas of focus within the LOB e. Drive capability...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client’s expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busi...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client’s expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busi...