2218 Attrition Jobs - Page 10

Location: Navi Mumbai Education: Graduate Shifts: 5 rotational working days with 2 rotational off. Roles & Responsibility: Should have experience into US Healthcare Chat operations or any other customer centric domain. Helping agents to resolve queries regarding transport. Monitor team performance against KPIs such as AHT, Quality, CSAT, and TAT. Lead a team of chat associates supporting US healthcare clients (payer or provider process). Handle escalations and provide timely resolution in compliance with client expectations. Prepare daily/weekly/monthly reports on team performance and present them to management. Experience in Chat / Non-Voice process in a healthcare BPO or any operations. Pe...

Total 3 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English Perks and benefits PF & ESIC plus Good Leave policy

- Team Handling / SLA Management / KRA-KPI Management - Quality Management - US BFSI experience Mandatory - pls CALL / WATSAPP Anuj - 8249759636 for more details.

Role & responsibilities 1. Team Leadership & Performance Management: Supervise, coach, and mentor a team of sales agents to achieve sales targets and KPIs. Monitor daily sales performance and provide actionable feedback for improvement. Conduct regular team meetings, training, and one-on-one coaching sessions. 2. Sales Strategy & Execution: Drive revenue growth by implementing sales strategies and best practices. Ensure the team follows sales scripts, objection handling techniques, and upselling methods. Analyse sales trends and provide insights to improve conversion rates. 3. Customer Engagement & Service Excellence: Ensure high-quality customer interactions and satisfaction levels. Handle ...

We are looking for a highly skilled and experienced HR Business Partner Manager to join our team. The ideal candidate will have 2-5 years of experience in the field. Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Manage and maintain relationships with clients, vendors, and other stakeholders. Provide guidance and support to employees on HR-related matters. Analyze data and metrics to inform business decisions. Collaborate with cross-functional teams to drive business growth. Ensure compliance with company policies and procedures. Job Requirements Strong knowledge of HR principles, practices, and laws. Excellent communication, interperso...

1. Team Leadership & Supervision Manage, motivate, and guide a team of telesales agents. Set clear performance expectations and daily/weekly targets. Lead by exampledemonstrate best practices in sales calls. 2. Performance Monitoring & Reporting Track individual and team KPIs (call volume, conversion rate, revenue, etc.). Analyze call results and sales data to identify trends and improvement areas. Prepare performance reports for management. 3. Coaching & Training Conduct regular coaching sessions and one-on-one feedback meetings. Provide continuous training on product knowledge, sales techniques, and call handling. Support new hires during onboarding and ramp-up periods. 4. Quality Assuranc...

Work location :Hyderabad TL/DM/AM 4+ yrs exp req in INTERNATIONAL VOICE process and 2 YRs as TL/AM/DM on papers For more details reach me 9902419093

The position you are applying for is in a Variable Agency category at Niva Bupa Health Insurance Company. As an Agency Business Manager at Niva Bupa, your main purpose is to recruit key advisors, activate agents, train advisors, drive business promotion activities, enable digital platforms, and support advisors in developing business in the local market. Your role also involves motivating advisors to achieve rewards and recognition, driving the development of agency business in the location, focusing on business achievement, and implementing the digital agenda to ensure quality of business. - Recruit key advisors - Activate agents - Train advisors - Drive business promotion activities - Enab...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsDirect service delivery for a team / dealTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability.EducationAny Bachelors DegreeWork ExperienceKnowledge of typical scheduling methodologyA background in administrative rolesProven ability in team leadership roles / tasks5 - 7 years business experience with similar ba...

Hiring for Team Leader, Lead and manage a team of operations professionals to achieve business objectives. Like a Rostering, Shrinkage, Attrition, AHT, CSAT, SLA Management, People Management Skills, Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless operations. Job Requirements Proven experience as a Team Leader or similar role in a BPO/Call Centre environment. Strong knowledge of international operat...

Hello Job Seekers, Greetings from Shining Stars ITPL! We are looking for an experienced and target-driven Sales Team Leader to supervise, mentor, and guide a team of sales executives. The ideal candidate should have proven sales leadership experience, strong communication skills, and the ability to drive conversions effectively. Job Description Job Profile: Sales Team Leader Location: Gurugram Salary: Upto 6 LPA Experience: Overall Minimum 3 years of experience and 1 team lead Working Days: 6 Days Working Process: Sales (Outbound/Tele-Sales/B2C/B2B depending on company) Qualification : Any UG or Graduate Key Responsibilities: Lead, manage, and motivate a team of sales executives to achieve d...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsProject management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus c...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsProject management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus c...

Role & responsibilities Lead,Mentor and Motivate a team of outbound sales executive. Allocate targets and monitor daily performance metrics. Ensure the team meetssales targets,productivity, and quality benchmarks. Conduct regular team hubbles, coaching and performance reviews. Handle escalated customer queries and provide quick resolutions. prepare daily/weekly/monthly/sales reports for managements. maintain strong product knowledge and updated team accordinly. improve team retention and maitain high team morale. Preferred candidate profile Comms Goo Minimum- 1- 3 years of experiences in BPO outbound sales Qual- Graduate with relevant experience Salary - upto 40k ( Depend on your interview) ...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsProject management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus c...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsProject management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus c...

Dear Aspirants. we are hiring for US healthcare Process Trainers. Eligibility criteria: Bachelor Degree is must. Any Specification, however, should have experience of a minimum of 3years of health care experience Provider line of business (RCM). Experience: Minimum 3years of Healthcare experience (Mandatory experience in AR calling with Denial management and other additional experience in RCM areas is preferred. Minimum 1 year of experience as a process trainer. Roles & Responsibilities: Schedule appropriate training sessions for new and existing employees Stay updated with the best. Training methods and modules. Plan and implement an effective training curriculum. Prepare hard copy training...

Were Hiring: Team Leader Sales (BPO / E-commerce) Location: Gurugram Salary: Up to 6 LPA (based on last drawn) Hello Job Professionals! Greetings of the day! Are you a dynamic leader with a passion for driving sales performance? Join a leading multinational BPO and take charge as a Sales Team Leader ! Role Overview Were seeking an energetic and result-driven Team Leader with strong expertise in E-commerce BPO operations . If you excel at coaching teams, achieving targets, and improving performance—this is the perfect opportunity for you! Key Requirements Bachelor’s Degree. 3+ years of overall experience in the BPO E-commerce domain . 1+ year as a Sales Team Leader in a BPO setup. Strong lead...

QUALIFICATIONS AND EDUCATION REQUIREMENTS Graduation in any stream PREFERRED SKILLS *Experience-5-7 yrs *Communication Skills *Problem-Solving Abilities *Leadership Skills *Customer Relationship Management *Conflict Resolution Skills GOOD TO HAVE SKILLS *Empathy and Emotional Intelligence *Sales Skills *Data Analysis Skills *Time Management Skills Product Knowledge

Roles and Responsibilities : Manage a team of customer service representatives to achieve high levels of customer satisfaction, first call resolution rates, and overall performance metrics. Develop and implement effective training programs to improve team skills, knowledge, and productivity. Analyze data to identify trends, opportunities for improvement, and areas for process optimization. Collaborate with other departments to resolve complex issues and ensure seamless communication. Job Requirements : 1-5 years of experience in BPO/Call Centre environment as an SME or similar role. Strong understanding of AHT (Average Handle Time), CSAT (Customer Satisfaction), attrition (staff turnover), s...

Roles and Responsibilities Manage teams to achieve operational excellence, ensuring high levels of customer satisfaction. Oversee daily operations, including scheduling, staffing, and performance management. Collaborate with cross-functional teams to resolve complex issues and improve overall efficiency. Develop and implement strategies to reduce attrition and shrinkage rates. Ensure compliance with US healthcare regulations and BPO industry standards.

responsible for leading a team to recover outstanding debts by developing and implementing collection strategies, setting performance targets, and ensuring compliance with regulations

As a Workforce Management Analyst at GlobalLogic, you will be responsible for driving capacity planning, forecasting, and workforce optimization for the operations. Your role will involve analyzing historical volume trends, seasonal patterns, and business drivers to generate accurate workload forecasts. Additionally, you will develop capacity plans, determine optimal staffing levels, monitor performance, and provide recommendations for peak period management. Key Responsibilities: - Analyze historical volume trends and business drivers to generate accurate short-term and long-term workload forecasts. - Develop capacity plans based on forecasted workload, staffing levels, and service level ta...

Hi Everyone Greetings from Shiningstars ITPL We are looking for team leaders from Customer service voice background who are fluent in English & Hindi communication and vell versed with operations metrics and performance metrics . Roles and Responsibilities Manage team of 15 20 Team Members Managing Team Performance Productivity // Quality // Shrinkage // Attrition Coaching new team members Review processes and come up with recommendation which can help to improve overall performance / CSAT Identify TNI and bridge process gaps Weekly monitoring and coaching to team members Floor support and handling escalations Manage and achieve IC targets Maintain AHT levels as per the given targets for dif...