1758 Attrition Jobs - Page 10

Were Hiring – Team Lead Operations Are you a dynamic leader with experience in international telecom processes? Position: Team Lead – Operations Location: Gurgaon Experience: 3+ Years (International Telecom or Sales Process will be preferred) Key Skills: Team management, performance coaching, process optimization, KPI achievement Why Join Us? Work with a global leader in customer experience Growth & learning opportunities Dynamic and collaborative work environment

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Description: Dynamics365 Lead Responsibilities Use the internal CRM tool to set up and automatize CRM campaigns through multiple channels. Find CRM best practices in the luxury, art, and auction world to propose new innovative and creative ideas and services, CRM programs and technologies. Establish the project plan and manage the execution of product launch campaigns, newsletters, and ongoing CRM programs that target key market segments across email and on-device. Understand the overall CRM architecture to check the coherence of data coming from the different systems. Take ownership of existing CRM programs in place, ensure their execution and propose further improvements. Create specific C...

Position: Team Leader – BPO Location: Pimpri, Pune Graduation Mandatory Experience: 3+ Years (1+ Year as TL in BFSI -documented) Salary: Up to 4.5 LPA Immediate Joiners Preferred Contact: 7696495267 hr.skyway603@gmail.com Required Candidate profile Strong communication & team management skills Sales / Upselling / Cross-selling experience One-year experience in relevant process email/social media.

1. Talent Scouting as per Business Needs & coordinating with Plant Teams & Consultants to bring right talent onboard. 2. Coordinate with hiring managers to identify staffing needs and candidate selection criteria. 3. Source applicants through online channels, such as Naukri, LinkedIn and other professional networks 4. Create job descriptions and interview questions that reflect the requirements for each position. 5. Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references and maintain back up for anticipating future needs. 6. Organize and attend job fairs and recruitment events to build a strong candidate pipeline. 7. Analyzes data and statistics for trend...

Team lead Operations - Customer Service Inbound Location - Nagpur No. of Opening: 3 Process : Ecommerce Role & responsibilities Facilitate day to day Operations Handling 2nd level escalated calls. Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same Maintain accurate and updated knowledge of all Clients procedures and systems Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary Interested, kindly share your updated resume to matildad@hexaware.com / 9082299130

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office **THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Senior Team Leader Role : - Handling Customer Service Team Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift) Week-Off : - 2 Rotational Week-off Age Criteria : - 25 TO 37 Roles and Responsibilities: 1. Develop and implement effective training programs to enhance team performance and productivity. 2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency. 3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First C...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Job Title: Team Leader Ecommerce Chat Experience Location: Pune Shift: Rotational (24x7 environment) About the Role: We are looking for a dynamic and experienced Team Leader to manage our Ecommerce Chat Experience team. The ideal candidate will lead a team of 15-20 members, ensuring high-quality customer service and operational excellence in a fast-paced, international process environment. Key Responsibilities: Lead, motivate, and manage a team of 15-20 chat support agents to achieve business goals. Drive team performance metrics including productivity, quality, shrinkage, and attrition. Provide continuous coaching, feedback, and support to team members to enhance skills and performance. Ana...

Job Title: Team Leader Ecommerce Experience (Chat Experience) Location: Pune Shifts: Rotational (24x7 environment) Key Responsibilities: Lead and manage a team of 15-20 members. Drive team performance across productivity, quality, shrinkage, and attrition. Provide regular coaching and support to team members. Review and recommend improvements to processes to enhance performance and CSAT. Identify training needs and address process gaps. Monitor performance and conduct weekly coaching sessions. Handle floor support and escalations. Ensure achievement of individual contributor (IC) targets. Maintain AHT levels as per targets across tenure buckets. Utilize basic computer skills, especially MS E...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Job Title: Team Leader Ecommerce Experience (Chat Experience) Location: Pune Shifts: Rotational (24x7 environment) Key Responsibilities: Lead and manage a team of 1520 members. Drive team performance across productivity, quality, shrinkage, and attrition. Provide regular coaching and support to team members. Review and recommend improvements to processes to enhance performance and CSAT. Identify training needs and address process gaps. Monitor performance and conduct weekly coaching sessions. Handle floor support and escalations. Ensure achievement of individual contributor (IC) targets. Maintain AHT levels as per targets across tenure buckets. Utilize basic computer skills, especially MS Ex...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitor...

Hiring for Team Leader : Bangalore & Chennai Experience : 1 to 2 Years Skills :BPO metrics: Understanding and managing key performance indicators (KPIs) like AHT, CSAT, and shrinkage. Immediate Joiner Interview Mode : Face to Face Sandhya :7349551579

Hiring for our client: WFM Analyst to handle RTA, forecasting, capacity planning, attrition, scheduling, reporting & headcount tracking. Requires 2+ yrs WFM experience, Excel skills, and strong analytical, problem-solving & communication abilities.

WFO Job Location Mohali International Voice Process Rotational Shifts 5 Days working Immediate Joining Salary upto 8 LPA Eligibility: Min. 3 year of Team Handling Voice Exp required in BPO On Paper exp needed Interested Call 9815111359 Baljit Required Candidate profile Immediate Joiners CV Criteria : Prior Experience and Last salary must be mentioned The experience must be on paper Must be aware about KPI's Flexible for 24X7 Shifts Good Customer Handling Skills

We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Chennai - Tharamani, Tidel Park. Prior experience inBPO sales is a must Interested Candidates can share their resume on kiranyadav@paisabazaar.com. Job Locations : Chennai Tharamani, Tidel Park. Product - Credit Cards & Loans Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no los...

Job Roles and Responsibilities Team Leader Position Overview The Team Leader Call Center is responsible for managing and guiding a team of call center agents to achieve operational excellence, maintain high service quality, and ensure that performance targets are consistently met. This role demands strong leadership, analytical skills, and a focus on motivating the team to deliver superior customer experience and meet organizational KPIs. Key Roles and Responsibilities 1. Team Management and Leadership Supervise a team of call center agents, ensuring adherence to company policies and performance standards. Conduct daily team briefings to communicate goals, performance metrics, and updates. F...

Only Female Candidates can apply. Must have Min 1.5yrs exp as a Team Leader from International Customer Service Process BPO. Well Versed with KPIs. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Roles and Responsibilities : Lead a team of voice process agents to achieve service level agreements (SLAs) and key performance indicators (KPIs). Manage escalations, shrinkage, and attrition rates to maintain high levels of customer satisfaction. Develop and implement strategies to reduce CSAT scores through effective people management skills. Monitor metrics such as AHT, TAT, SLA compliance, and KPIs to identify areas for improvement. Job Requirements : 5-10 years of experience in US Voice Process or similar industry. Strong stakeholder management skills with ability to handle multiple priorities simultaneously. Excellent team handling and people management skills with focus on performance...

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to impr...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per busin...

We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Gurgaon sector 44. Prior experience inBPO sales is a must Interested Candidates can call or WhatsApp their resume on 9667761607 Job Locations : Gurgaon sector 44 plot no 129. Product - Credit Cards Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no losses or errors occurred while...