Hiring Asst. Manager - BPO Operations | Collections | Vadodara Baroda Global Shared Service

4 - 7 years

2 - 4 Lacs

Vadodara

Work from Office

Dear Candidate, Greetings from Baroda Global Shared Services Limited (BGSSL)!!! ***WE ARE CURRENTLY HAVING OPENING FOR ASSISTANT MANAGER - BPO OPERATIONS FOR COLLECTIONS PROCESS*** Position: Assistant Manager - BPO Operations Location : Vadodara (GJ) Experience : 4 - 7 years Job type : Full - time (WFO Roles and Responsibilities : Responsible for managing and undertaking collections process for debt allocation that have been assigned. Regularly track the portfolio for the assigned area (DPD Wise, Bounce Flag Wise and Balance band Wise). Focus on assigned Zone and Regions. Regularly follow-up with the default High Value customers. Maintaining data for collection process, MIS reports, reviewing of collection feedback on daily, weekly and monthly basis. Maintaining Quality score as per the given targets. Provide guidance, coaching and support to team leader and tele-caller to improve their performance. Delivery required manpower and maintained attrition and shrinkage as per the given targets. Identify and implement best Dialer and Data Strategy for utilization to improve agent productivity and collection outcomes. Preparing power point presentation for MBR. Experience Required : Tenure : Minimum 4 years of experience in ' collection process' and 1 year of on paper experience as Assistant Manager in collection. Working Experience : In depth experience in managing tele collection in Mortgage/Unsecured/MSME loans collections. MS Excel : Proficiency in excel for analysing and maintaining data. Strong Communication Skills : Ability to communicate with client and team to ensure smooth operation. Power Point : Experience in preparation power point presentations for MBR and another task. Interested candidates may send their updated resume to: harshavardhan.date@bgss.in & kapil.gautam@bgss.in Regards, HR Team - BGSSL

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Team Lead Shining Stars Institution & travels

2 - 7 years

3 - 4 Lacs

Gurugram

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Mega Hiring | Team Lead | Domestic Process | Customer Service Voice Process/ Sales Job Title: Team Lead Customer Service (Domestic Voice/Inside Sales) Location: Gurgaon Employment Type: Full-time Work Mode: Walk-in interview only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced team leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: * Minimum 3 years of overall experience in the BPO or customer service industry * At least 1 year of on-paper experience as a team lead in a domestic voice process * Excellent communication and interpersonal skills * Proven ability to manage and motivate teams effectively * Comfortable with a 6-day working schedule Salary: Up to 4.8 LPA (Decent hike will be given on the last drawn salary) Key Responsibilities: * Lead and manage a team of customer service executives, ensuring they meet performance targets * Monitor and track team performance metrics including productivity, quality, and customer satisfaction * Handle customer escalations and ensure timely resolution of issues * Provide regular coaching, feedback, and support to enhance team performance * Collaborate with the quality and training teams to improve service delivery standards * Prepare detailed performance reports and ensure adherence to service guidelines * Foster a positive and collaborative work environment Interview Details: * Mode: walk-in interview only * Immediate joiners or candidates with a maximum 7-day notice period will be preferred. How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) and mention it is for the team lead domestic voice role. For ongoing job updates, follow our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9) #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow

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Dark Store Manager ( Senior Executive - RBP ) Swiggy

2 - 6 years

4 - 6 Lacs

Pune

Work from Office

Role & responsibilities Recommend and advise on best practices of picking and packing to improve Cx experience. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. Provide recommendations to partners for continuous improvement on delivering best Cx metrics. Provide recommendations on the training aspects required to deliver/improve Cx metrics. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact. Preferred candidate profile Graduate / 3-5 years of retail management experience Must have led 15+ people/ employees at Retail/ Store. Problem solving, data-driven decision-making Adaptability to dynamic situations. Experience from retail/FMCG/ quick commerce Industry. Perks and benefits Monthly Incentives Medical Benefits

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