522 Attrition Control Jobs - Page 7

The position is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the HR function to deliver value-added services to management and employees that reflect the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture, and its competition Core Responsibilities Leading the people's plans covering Talent Development & Talent Retention. Ensure a high level of organizational effectiveness through ongoing performance management, organizational design, analysis and change management,...

The position is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the HR function to deliver value-added services to management and employees that reflect the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture, and its competition Core Responsibilities Leading the people's plans covering Talent Development & Talent Retention. Ensure a high level of organizational effectiveness through ongoing performance management, organizational design, analysis and change management,...

ROLE PURPOSE & OBJECTIVE Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition. Track conversion across campaigns and products. Assists internal verticals in understanding sales opportunities and generate leads across product lines. Conduct basic training for tele callers for their campaigns. Business/ Financials Monthly target adherence Increase lead conversion from cross selling Value Generation from campaigns Regular follow up with business team and coordinating with branches and other alternate channels Design new campaigns Customer...

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attr...

About Advantmed: Founded in 2005, headquarters based in California, Advantmed is a leading Healthcare Information Management company that helps Health Plans & MCOs (Managed Care Organizations) optimize Revenue & improve Quality Outcomes. Advantmed partners with Health Plans & MCO to deliver optimal combination of capabilities unique to each organization needed to achieve the objectives including Risk Analytics, Quality Analytics software certified by NCQA for HEDIS Measures, risk adjustment coding, medical record retrieval, abstraction & coding services, including Provider Education. What You'll Do: Proactively supporting all aspects of strategic and tactical HR support. This includes provid...

Shift: Night Shift Job description Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals. Plan Schedule SLAs (Service Level Agreements) timely and efficient execution Study and understand data and make data driven decisions to drive performance Maintain and discuss Plans of Action with agents to ensure smooth functioning and meet target Goals Set goals and targets, discuss with team and mobilize resources with a POA (Plan of Action) towards outperformance Conduct complete breakdown analysis on process failures, re-engineer work strategy, functions for better results Set Long term and Short term goals, work out required staffing, ...

Job Description For TL-Sales: Responsible for managing the operations seamlessly and timely SLA delivery, along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health Insurance) Establish & Manage Relationships / Engagement with the Clients. Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, reporting responsibilities Managing day-to-day Sales targets (B2C Sales) To monitor and document the work schedule of staff and absences. Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for fut...

We are looking for dynamic HR Business Partners to join our team at Access Healthcare Services. Job Title: HR Business Partner Location: Ambattur Estate, Chennai Experience: 3 - 5 Years Work Mode: Work from office Shift Time: 6:30 PM to 3:30 AM - Cab provided for both pickup and drop Key Responsibilities: Partner with business leaders and managers to improve employee productivity and retention. Manage headcount across multiple locations. Drive employee engagement, retention strategies, and counseling initiatives. Conduct skip-level meetings and one-on-one discussions. Address employee grievances and ensure timely resolution. Manage attendance and leave systems. Coordinate induction and new h...

Role & responsibilities 1. Oversee day-to-day operations ensuring smooth functioning, including inventory control, stock replenishment, and adherence to company SOPs. 2. Lead, train, and motivate store staff to deliver high levels of customer service and meet performance targets. 3. Drive sales growth, manage budgets, control shrinkage, and maximize profitability through effective merchandising and promotions. 4. Ensure excellent customer service standards and handle escalations or grievances to maintain customer satisfaction 5. Ensure compliance with statutory requirements, company policies, and prepare for internal and external audits. 6. Monitor KPIs, generate daily/weekly sales reports, ...

Role Overview: You will be responsible for managing the complete recruitment process to meet staffing goals across all levels within multiple business units. Working closely with Department Managers, you will develop position profiles and understand overall needs and requirements. Additionally, you will assess candidates on relevant parameters, handle employee separation processes, monitor key HR processes, support in performance management, and assess training needs of team members. Key Responsibilities: - Hands-on experience in sourcing, negotiation, and maintaining a good offer-to-joining ratio - Understanding and working around company operating processes and systems to develop job descr...

Roles & Responsibilities: Must have great understanding about BPO Matrix. Skills for planning, assigning and directing work. Meet or exceed KRA's of all team members - New training and ongoing training of team members Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Ensure process operates efficiently according to client and company measures. Be di...

Roles & Responsibilities: Must have great understanding about BPO Matrix. Skills for planning, assigning and directing work. Meet or exceed KRA's of all team members - New training and ongoing training of team members Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Ensure process operates efficiently according to client and company measures. Be di...

Complete monitoring of the team and team performance. Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting. Maintenance of the data records, meeting revenues & targets. Maintaining a daily MIS report. Required Candidate profile:- Should know throughput calculations like attrition, shrinkage. Responsible for staff retention within the team Should be aware of KRAS, KPIS. Should be only from a BPO outbound process.

Complete monitoring of the team and team performance. Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting. Maintenance of the data records, meeting revenues & targets. Maintaining a daily MIS report. Required Candidate profile:- Should know throughput calculations like attrition, shrinkage. Responsible for staff retention within the team Should be aware of KRAS, KPIS. Should be only from a BPO outbound process.

Complete monitoring of the team and team performance. Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting. Maintenance of the data records, meeting revenues & targets. Maintaining a daily MIS report. Required Candidate profile:- Should know throughput calculations like attrition, shrinkage. Responsible for staff retention within the team Should be aware of KRAS, KPIS. Should be only from a BPO outbound process.

Xoriant is Hiring for an HRBP role Location : Pune only Experience Range : 3 to 5 yrs About the Role Partner with business leaders to align HR strategies with organizational goals. Drive performance management, employee engagement, and retention initiatives. Manage grievance handling, disciplinary actions, and conflict resolution. Lead change management and organizational development programs. Support talent acquisition and onboarding for strategic roles. Analyze HR metrics to influence data-driven decisions. Responsibilities Partner with business leaders to align HR strategies with organizational goals. Drive performance management, employee engagement, and retention initiatives. Manage gri...

Hi Career Seekers, Job Title: Team Lead Collections (BPO Sector) We are currently hiring for the position of Team Lead Collections in our BPO operations. The ideal candidate must be a local resident of Bangalore with prior experience in handling collection processes. Location- Bangalore CTC- Up to 5 LPA Key Requirements: Proven experience in Field Collections is mandatory Minimum 1-2 years of experience should be documented as a Team lead into a Collection process. Strong leadership and people management skills Should be handling minimum 15-20 Field collection executives. Graduation is Mandatory. Ability to analyze reports and implement process improvements As a Team Lead, you will be respon...

We are hiring for sales team leader!!!!! Company Name:- Ileads Axuiliary services Pvt Ltd Exp Required In sales Domain More than One Year Exp Required In Sales Team Leader Job Location:- Noida Sector 16 Salary:- 35k inhand salary ( Per Month) Process:- Motar Insurance Good Communication Skills Required Kindly share your cv or directly call To ( HR Bhumika 7982601044)

Team Leader with 1+ year experience needed to manage reps, hit targets, and improve KPIs (attrition, CSAT, AHT). Must be open to a 5-days working 2 week offs Must have worked in international on paper for 1 year call HR : 8355898680

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence ...

Job: BPO Manager Company: BLS E-Services Pvt. Ltd. Location: Gurugram, Haryana Salary: 8 LPA About BLS E-Services Pvt. Ltd. BLS E-Services is a leading tech-enabled service provider delivering citizen-centric solutions across India. With a strong focus on digital transformation, we aim to streamline service delivery through innovation, efficiency, and customer satisfaction. Job Summary We are seeking a dynamic and experienced BPO Manager to lead and optimize our customer service operations. The ideal candidate will have a proven track record in managing large teams, improving operational efficiency, and ensuring high-quality service delivery in a fast-paced environment. Key Responsibilities ...

Job Title: Assistant Operations Manager BPO Department: Operations Reports To: Operations Manager / General Manager Location: Vadodara Job Type: Full-Time Job Summary: The Assistant Operations Manager supports the Operations Manager in overseeing daily BPO operations, ensuring service level agreements (SLAs), quality, and productivity metrics are consistently met. This role involves managing team leads and agents, streamlining processes, handling client communications when required, and ensuring overall operational efficiency and client satisfaction. Key Responsibilities: Assist in managing day-to-day operations of assigned BPO campaigns (voice/non-voice/inbound/outbound). Supervise Team Lea...

Experience Required: (at least 12 years in a Team Leader role, preferably in lending sales/loan sales/credit card sales) Job Summary: We are seeking a dynamic and performance-driven Team Leader to manage and drive a team of tele-sales executives in the lending domain. The candidate will be responsible for achieving sales targets, ensuring process compliance, and enhancing team productivity while maintaining high standards of customer experience. Key Responsibilities: Lead, manage, and motivate a team of sales executives to achieve daily, weekly, and monthly loan sales targets (Personal Loans / Business Loans / Credit Cards, etc.). Monitor team performance through regular reviews, dashboards,...

Job Description: Position - Team Leader Qualification - Graduate Experience - Min 2 years Salary -3LPA to 3.5LPA Shift - Afternoon shift Job Description : Assist with the responsibility for the customer services development, performance and maintenance within the organisation Meet your targets and those of the team as a whole Efficient running of the team Contribute to training and development of the team Achieve maximum profitability and growth in accordance with organisation plans. Shrinkage and Attrition Management. Good Knowledge of KPI and KRA. Only candidates from customer service can apply. Graduation from any field is must. Minimum 2 years of Experience is must.

Roles and Responsibilities Manage a team of sales representatives to achieve targets and improve performance. Conduct regular coaching sessions to enhance skills, knowledge, and productivity of the team members. Develop strategies to reduce shrinkage and attrition rates through effective people management practices. Ensure timely completion of tasks, meet deadlines, and maintain high levels of customer satisfaction. Analyze KPIs such as AHT, SLA management, target achievement, lead generation, and sales strategy to optimize team performance. Desired Candidate Profile Proven track record in controlling attrition rate (attrition control) with excellent communication skills. Ability to manage m...