178 Attrition Control Jobs - Page 6

At least 8 years of experience into BPO/Customer service industry 3 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) HR Yojita Connect on 9713451996 Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

Aakash Education Services Ltd looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at chandarani@aesl.in / 9311723086 (whatsaap), in the below format 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Lead and manage a team of inside sales executives to achieve individual and team targets. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader of BPO industry. 7. Develop and implement sales strategies to maximize customer outreach and lead conversion. 8. Manage the sales pipeline and ensure timely follow-ups. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bond calls as per the leads receive from support team (Marketing, Admin-support). 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Educational Qualification: Graduate & Above Industry : Education / Teaching / Training/ BPO/Ecommerce Previous Role : Counselling /Teaching / Tele Sales Employment Type : Permanent Job, Full Time.

At least 8 years of experience into BPO/Customer service industry Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Job Title: Team Leader International Sales Location: Hyderabad Experience: 8+ years (Minimum 3 years in team management) UK Shift 2 Way cab provided Role Overview As the Team Leader, you will be responsible for overseeing student support operations, leading a team, and ensuring exceptional service delivery to students and academic staff. Youll serve as a point of contact for students, facilitate communication between stakeholders, and support institutional goals around student engagement, progression, and retention. Key Responsibilities Team & Performance Management Lead, coach, and mentor a team of student support professionals. Conduct regular team meetings, performance reviews, and training sessions. Set clear goals, monitor KPIs, and ensure compliance with Organization Student Support & Retention Act as the primary point of contact for student queries via phone, email, and in-person. Collaborate with academic teams to facilitate smooth student experiences. Communicate assessment timelines, grades, and feedback promptly. Track student progression and support retention initiatives. Attendance & Data Management Monitor attendance records and address absenteeism with appropriate action. Generate and share regular attendance and performance reports. Ensure accurate data entry and maintenance in internal systems and CRMs. Planning & Coordination Manage weekly and daily support plans in alignment with LCCA goals. Coordinate with internal stakeholders (Relationship Manager, HR, Transitions Team) to ensure cohesive operations. Key Skills & Competencies Strong interpersonal, leadership, and communication skills. Proficient in MS Office and CRM/database systems. Excellent problem-solving and decision-making abilities. High attention to detail; strong documentation and data management. Ability to manage workload under pressure and meet deadlines. Culturally sensitive with the ability to work with a diverse student base. Preferred Experience Experience in student support or academic administration in higher education. Familiarity with financial aid and scholarship processes is a plus.

Job Overview: The Operations Manager will be responsible for overseeing and optimizing all aspects of the wholesale operations, ensuring efficient workflows, cost-effective processes, and high standards of customer service. This includes managing inventory, supply chain processes, logistics, order fulfillment, and ensuring the overall performance of the operations team. The Operations Manager will collaborate with other departments to ensure seamless operations and drive continuous improvement within the organization. Key Responsibilities: Oversee the day-to-day operations of the wholesale business, ensuring all processes run smoothly and efficiently. Develop and implement operational strategies to improve productivity, reduce costs, and meet customer expectations. Monitor key performance indicators (KPIs) and report on the effectiveness of operations to senior management. Ensure the timely and accurate fulfillment of customer orders, maintaining high standards of quality and service. Lead, coach, and develop the operations team, ensuring that staff are well-trained and meet performance targets. Ensure compliance with all safety, regulatory, and industry standards in warehouse and operational activities. Coordinate with other departments (e.g., Sales, Marketing, Finance) to streamline processes and meet company goals. Develop and manage budgets for operations, ensuring that financial goals are met. Oversee inventory management, including stock levels, replenishment, and warehouse organization. Identify and resolve operational issues and bottlenecks to improve efficiency. Implement and maintain technology solutions to track and manage operational processes. Continuously assess and improve business processes, suggesting innovations or improvements where necessary. Handle customer complaints and resolve any operational-related issues that may arise, ensuring customer satisfaction. Ensure that all operational documentation is accurate, up-to-date, and compliant with company policies. Conduct regular audits and reviews of processes and practices to ensure operational efficiency and cost-effectiveness. Liaise with suppliers and vendors to negotiate pricing, resolve issues, and maintain strong relationships. Prepare and present reports on operations performance, inventory levels, and operational improvements. Qualifications: Proven experience (3+ years) in operations management, preferably in wholesale, distribution, or a related industry. Strong understanding of supply chain management, inventory control, and logistics. Demonstrated leadership skills, with the ability to manage and motivate a team. Excellent problem-solving abilities and a proactive approach to resolving issues. Strong analytical skills and experience with performance metrics and KPIs. Knowledge of warehouse management systems (WMS), enterprise resource planning (ERP) software, and inventory management tools. Exceptional organizational and time-management skills, with the ability to prioritize and handle multiple tasks simultaneously. Strong communication skills, both written and verbal. Ability to work collaboratively across departments to achieve company objectives. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). improvement. Familiarity with logistics and transportation management.

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. Candidate should have atleast 1 year of experience as a TL in international process with good communication skills. Interested candidate can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Regards, Rajal Garg

Experience in Property and Casualty Insurance With 6-8 years of experience. He / She should be currently working as a Team Lead handling a team of 15 to 20. Handle clients call, reports and quality delivery Transition of account and process

We are looking for a highly skilled Group Manager with deep expertise in Property & Casualty Insurance operations, specifically in Chat/Back Office processes. This is a leadership opportunity for someone who thrives in dynamic environments, has a passion for process excellence, and has a proven record of managing large teams and driving KPIs. Your Future Employer - A leading multinational organization known for delivering customer-focused insurance solutions and operational excellence. Responsibilities - Manage day-to-day operations of a team of 80-100 employees in chat/back office P&C insurance processes. Lead and mentor a group of Assistant/Deputy Managers. Ensure delivery of SLAs, drive team performance, manage KPIs, absenteeism, and attrition. Handle escalations, conduct reviews with clients, and manage operational performance. Collaborate with HR, quality, and training functions to enhance process outcomes. Drive process transformation and improvement initiatives. Manage hiring needs and capacity planning. Be comfortable working in 24x7 rotational shifts. Requirements - Minimum 4 years of experience in general insurance or chat process. Experience in handling operations with 70+ employees. External certification in P&C/General Insurance is a plus. Strong leadership and stakeholder management skills. Excellent communication, problem-solving, and people management skills. Graduate degree is a must. What is in it for you - Opportunity to lead a large operations team in a high-growth environment. Engage with global stakeholders and gain cross-functional exposure. Be at the forefront of process transformation in the insurance domain. Reach us: If you think this role aligns with your career aspirations, kindly write to me at vasu.joshi@crescendogroup.in with your updated CV for a confidential discussion. Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Keywords: Operations Manager Jobs, P&C Insurance, Chat Process, Back Office Insurance, General Insurance Careers, Insurance Process Management, Insurance Team Leader Jobs, Pune Jobs, Insurance Escalation Handling, BPO, BPM, US Process, US Insurance.

The Team Lead/Sr Team Lead is responsible for ensuring adherence to SLA,s & managing the overall workflow within the team. Will handle all team-related issues, including people management, conflict resolution & administrative tasks. Required Candidate profile Min 2 yrs exp as a TL in domestic voice process. Min of 5 yrs of exp in domestic Voice Program from BPO. Exp in Analyzing systems & procedures to identify areas for improvement & optimize efficiency.

We at Credgenics, are actively seeking dynamic and experienced Team Leaders for our Collections team. If you have a proven track record with minimum 3+ years of experience in collections, specifically within the banking sector, you can share your candidature/apply with us. Role & responsibilities Manage & motivate team of 20 operators. Manage the Collection process for assigned campagin(s) Ensure operator are delivering individual calls target, SLA & KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. Conducting team meetings, pre/post/mid shifts. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. Attrition , Shrinkage, roster management. Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Any Graduate 3+ years of hands-on experience in collections within the banking domain and 1+ Year experience as Team Leader on papers. Good Excel Skills Must have exposure to call center environment. for eg- Shrinkage Attrition Quality Feedback and coaching (PIP) KEPT% KEPT/FTE Perks and benefits Competitive salary commensurate with experience. Lucrative perks and additional incentives. Collaborative and growth-oriented work environment. Join us at Credgenics and be part of a dynamic team that values excellence and innovation in the collections domain. Apply now and take your career to new heights!

Job Role: Associate Manager Location: Hyderabad Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 5-7 years with hands in international voice process. Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Rotational shifts

We are looking for a Service Delivery Manager to join the Process Excellence team. This role involves driving process improvement initiatives, leading Six Sigma and Lean projects specifically in the HR domain , and collaborating with internal stakeholders to ensure process optimization and operational efficiency. Note: Black Belt Certification and experience in process excellence projects within the HR domain are mandatory for this role. Location- Bangalore (Hybrid Flexible Shifts) Your Future Employer- A global leader in insurance brokerage and risk management, offering top-notch customer service and consulting solutions. With a strong global presence, the company is committed to empowering its employees and fostering an inclusive work environment. Responsibilities- Facilitate the rollout of process excellence initiatives for the HR domain , focusing on business process reengineering and process transformation. Drive process standardization to optimize business performance and reduce wastage. Establish new process workflows with functional SMEs and ensure periodic reporting and governance. Deploy effective metrics and KPIs to measure process effectiveness, including operational definitions and reporting frequency. Conduct periodic process walkthroughs to identify improvement opportunities, including process gaps and inefficiencies. Requirements- Black Belt Certification is mandatory. Proven experience in process excellence projects within the HR domain is mandatory. Experience in Automation deployment and Project Management. Innovative and transformation mindset to identify opportunities to optimize processes, reduce costs, and increase efficiency. Proven experience in documenting Business Process Flows and creating/updating Standard Operating Procedures. 13+ years of relevant experience in process improvement and project management. What is in it for you- Opportunity to work with a leading global organization in the insurance and risk management industry. Career growth and development within a strong professional environment. Chance to impact business processes and operations at a global scale. A dynamic and inclusive work culture fostering innovation and continuous improvement. Reach Us- If you think this role is aligned with your career, kindly write me an email along with your updated CV on kapil.kataria@crescendogroup.in for a confidential discussion on the role. Disclaimer- Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note- We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Keywords- Process Excellence, Project Management, HR Projects, Lean Projects, Six Sigma Projects, Black Belt , Green Belt, Jobs in Bengaluru, Crescendo Global

1.Manage motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

Role: Senior Manager Corporate HR Exp 10-15 Years Domain/ Industry : Real Estate Developments Location- Gurugram Role & responsibilities: HR Planning, Budgeting, Forecasting per business requirement and Operating plans Provide strategic direction for setting up the Human Resources function in line with the organizational business plans and facilitate the execution of organizational HR plans and policies across all locations Ensure competitive positioning of group in the talent market by regularly updating the organizations positioning through conducting regular benchmark exercises, periodic review of organization structure, lines of control and delegation of authority. Ensure availability of critical skill sets and competencies in the organization in line with the business plans and manage people capability risks through continuous capability building, retention strategies and career & succession planning. Develop, implement and monitor HR systems for the organization, such as performance appraisal, recruitment, compensation, training & development, career and succession planning. Plan and evolve the Human Resource budget in coordination with Corporate Planning & Monitoring and controlling of Employee payroll cost. Develop and monitor the budget for HR department (including training, recruitment and organization development budget). Negotiate and monitor Service Level Agreements with various service providers to ensure value maximization for the organization. Maintain Organization staff by establishing a Recruiting, Testing& Interviewing program; Counselling Managers on Candidate Selection; Conducting and analysing Exit Interviews and recommending changes. End to End Talent Acquisition and Talent Management for different Business Verticals spanning Real Estate, Hospitality Development and Entertainments. Employee Life Cycle Management from Hiring/ Onboarding to Exits Periodic Performance review and management of employee Learning and Development, Conduct & Organize Training Sessions on Soft Skills, Behavioral Skills as per organizational needs. Ensures Legal and Statutory HR compliance by monitoring and implementing applicable HR Federal and State Requirements; Conducting investigations, Maintaining Records Maintains Management guidelines by preparing, updating, and recommending HR Policies and Procedures. Design and support organization development and culture building initiatives to create an environment most conductive to achieving business objectives. Preferred candidate profile: 1. Shall have 10+years of Experience in Corporate/ Business HR preferably in Real Estate / Construction/ Infrastructure/ Hospitality 2. Graduate + MBA in human Resources from premier B Schools. 3. Core Expertise in Manpower Planning, Budgeting and Forecasting 4. HR Business Partnering 5. Employee Life Cycle management and administrations 6. Employee KRA-KPI, Competency Mapping and Assessment Metrices 7. Performance Review and Performance Management 8. Succession planning and Cadre building 9. Organizational developments and Employer Branding 10. Cross functional coordination and Stakeholders management 11. Excellent communication and interpersonal skills Perks and benefits: As per Industry best practise.

Job description Greetings From Ienergizer Gurgaon !! Hiring for Team Leader Profile Location :- Gurgaon Salary - Upto 45K - 50k CTC per month Note :- Minimum 1+ yrs. of experience in team handling and total 3yr experience required from BPO Industry Only Graduate can apply 6 Days working 24*7 Shifts (Rotational Shifts) Walkin Interview :- Address- Walkin at Ienergizer IT services Pvt Ltd, Address Plot no. 512-513 udyog vihar Phase 3 Sector 19 Gurgaon 122016 Time -11am to 3pm Interested candidates can Share your Resume On Whatsapp - Vinay- 9910155221 Regards Vinay HR

US (Hospitality process) Candidate should be comfortable with both Voice & Email Customer Service Hotel bookings /cancellation /reservations /greviences. Excellent communication skills. Qualification:Hsc+6months exp or graduate fresher Fresher Salry up 20k Experice 24k+trweling allownce +packman Any 5 days working and 2 rotational off 247 Rotational shift Doj: 15th April 2025 Centralized pick up and drop facility Home pick ups and drop window (9:30pm to 6:00am) For more details kindly connect RAMESH PAL 7303443025 (Shift Timing Any 9 Hours Shift Between 247) No planned leaves for first 6 months. * Notice Period : Immediate Joiner Work From Office* HR RAMESH PAL 7303443025

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call now HR Salman 7666535407

Job Title: Assistant Manager- HR Business Partnering Experience: 2 - 4 Years Education: MBA-HR preferred Role type: Individual contributor Locations: Bangalore About Role: We are looking for a dynamic and empathetic HR Business Partner (Assistant Manager Level) who thrives in fast-moving environments and brings strong regional context and people-first thinking. This role is embedded in the business and requires deep connection with ground teams across regions. Youll be expected to influence zonal and regional leaders, manage employee experience, and close the loop on grievances while staying compliant with our HR policies and values. Key Responsibilities: Regional People Partnering Be the go-to HR partner for regional teams — understand challenges on the ground and offer actionable support. Influence Zonal Heads and RCMs while balancing both employee and business priorities. Travel to key cities/zones to build, connect and gather on-ground feedback. 2. Grievance Handling & Culture Building Handle employee concerns with empathy and urgency. Be a custodian of candidates' values and culture. Enable whistleblower conversations and partner on disciplinary matters with discretion. 3. Performance & Development Drive performance management conversations with managers. Partner with central HR teams to identify upskilling needs and roll out training initiatives. Ensure feedback loops, confirmations, and performance cases are run smoothly. 4. Engagement & Communication Work closely with city managers to drive engagement, recognition, and connect activities. Proactively conduct employee 1:1s and pulse check-ins. Requirement: 2–4 years of experience in HRBP / HR Generalist / Field HR roles Must speak at least one South Indian language fluently. Experience managing regional or distributed teams is a strong plus. Strong influencing and communication skills. Ability to work independently, build trust with business, and follow through on outcomes. Comfort with HR data tracking and maintaining detailed records. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Role & responsibilities Lead and execute bulk staffing across India for ITI/Diploma-qualified male & female candidates. Build partnerships with colleges, ITIs, and skill institutions across India to develop talent pipelines. Liaise with clients for requirement gathering , deployment planning , and ongoing feedback. Create and monitor sourcing strategies , including vendor management and campus drives. Coordinate candidate logistics travel, stay, joining formalities, and onboarding experience. Develop plans and collaborate with supervisors to reduce attrition and improve retention. Maintain recruitment dashboards, progress tracking, and performance metrics for internal reviews. Work closely with operations and business development teams to align staffing with business growth. Ensure compliance with local labor laws, contractual norms, and client-specific requirements. Preferred candidate profile Current or Past Role: DGM/AGM/Manager Staffing, Operations Head Recruitment, or similar leadership role in staffing firms, contract workforce companies, or HR consultancies Experience in managing large-scale manpower deployments (500+ per month) across multiple locations Industry Background: Preferably from staffing, recruitment consulting, automotive, manufacturing, engineering services , or skill development companies Exposure to government schemes like Skill India, PMKVY, or NSDC partnerships is a bonus Candidate Type: Result-oriented individual with hands-on experience in both strategy and execution Proven experience in reducing attrition, managing campus hiring drives, and building institutional relationships Comfortable with field visits , vendor engagement, and working under tight hiring timelines Skills & Tools: Proficient in MS Excel, Google Sheets, ATS/HRMS tools Strong in people management , reporting, and client presentations Excellent communication in English and any one regional language (Hindi, Tamil, Kannada, Telugu, etc.) Mobility: Willing to travel frequently across India for hiring drives, campus events, and client visits Soft Skills: Leadership | Accountability | Planning | Coordination | Conflict Management

Interested candidates send resume to deepa.k@dmartindia.com.hrd.roblr2@dmartindia.com Store Manager / Assistant Store Manager / Department Manager Experience 5 12 Years Age – Up to 36 Years Education – Any Graduates or Diploma Role – Day to Day Store Operations, People and Stock Management, Customer Convenience and Service, Improve Efficiency Industry – QSR, FMCG, Manufacturing. Godown Officer / Executive Experience – Min 3+ Years Age – Up to 31 years Education – Any Graduates or Diploma Role – Team Handling, Inventory Management Industry – Warehouse and Logistics. Floor Officer / Executive Experience – Min 3+ years Age – Up to 31 Years Education – Any Graduates or Diploma Role – Team Handling, Product Management, Following Process, Customer Satisfaction Industry – QSR, FMCG, Manufacturing, Entertainment, Garments. Purchase Officer Experience – Min 3+ Years Age – Up to 31 Years Education – Any Graduates or Diploma Industry – FMCG Sales (General Trade, Modern Trade) Good in Basic Mathematics Role – Stock and Vendor Management. HR Officer (HR Generalist) Experience – Min 2+ Years Age – Up to 31 Years Education – MSW / MBA / Any Graduation Role – End to End HR Generalist activities.

Overall Operations of the Retail Outlets for the REgion Staffing, Manpower Management, Attrition Control Inventory Control Shrinkage Management Maintain Profitability Achieve Targets on Sales, Profitability, Customer Satisfaction. Attend to Customer Complaints. Adherence to SOPS & Processes Cash Flow Management Asset Management Profit and Loss Statement Indenting, Re-ordering, MOQ Coordinate with different departments such as Category, Buying, Merchandising, Sales & Marketing, Accounts, SCM etc., Quality Standards Adherence Team Management

Require a Team Lead with at least 5 years of overall experience and 2-3 years of experience as Team Lead.

Job Opening: Team Leader BPO Industry | Cyfuture Location: Noida Company: Cyfuture India Pvt. Ltd. Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal skills. Ability to manage a team effectively under pressure. Good analytical and problem-solving abilities. Why Join Us? Reputed organization with growth opportunities. Supportive work environment. Opportunity to lead and make an impact. Apply Now! Call or WhatsApp HR Rahul at 8420011376 to schedule your interview.