352 Attrition Control Jobs - Page 6

Hi Job Seekers We have an opportunity for the role of Assistant Manager Role in Lucknow for domestic Voice Process. Job Title: Assistant Manager Operations (E-commerce Voice Process) Location: Lucknow, Uttar Pradesh Industry: BPO / Customer Service (E-commerce Voice Support) Work Mode: Work from Office (Relocation assistance not provided) Employment Type: Full-Time, Permanent Open for PAN India Candidates willing to relocate to Lucknow About the Company We are a leading BPO partner for India’s top-tier e-commerce platforms. Known for operational excellence and customer-centric solutions, we deliver high-quality voice support across the country. To strengthen our growing team in Lucknow, we are looking for an experienced and dynamic Assistant Manager – Operations with a proven track record in managing large teams in the BPO and e-commerce voice process domain . Role Overview As an Assistant Manager – Operations , you will be responsible for driving team performance, enhancing operational workflows, and delivering excellent customer service across voice-based processes. You will be the bridge between leadership and the support floor, focusing on KPIs, compliance, team morale, and escalation management. Key Responsibilities Lead and manage voice-based customer service operations for an e-commerce process Drive SLA compliance across AHT, CSAT, FCR, and Quality metrics Manage a team of TLs, QAs, and CSRs to ensure consistent performance Conduct team reviews, performance appraisals, and development planning Manage shift schedules, rosters, and real-time floor operations Handle client communication and escalations effectively Identify operational gaps and implement continuous improvement initiatives Work closely with cross-functional departments (HR, QA, Training, WFM) Generate and share detailed reports with stakeholders and senior leadership Eligibility Criteria Minimum 5 years of experience in the BPO industry , specifically in customer service At least 2 years of relevant experience in an Assistant Manager role or similar capacity Must have handled voice-based e-commerce customer support processes Graduation in any stream is mandatory Excellent English communication, team leadership, and analytical skills Willingness to work in rotational shifts (6 days working) Immediate joiners or candidates with a notice period of less than 15 days preferred Compensation Annual Salary: Up to 5.5 LPA (based on current CTC and relevant experience) Quarterly Performance Bonus as per company policy Opportunity to work with one of India’s fastest-growing e-commerce support partners Interview Mode: Virtual Relocation: Candidates from PAN India are welcome (no WFH option) How to Apply Interested and eligible candidates can share their updated resume on WhatsApp with Homa at 9696714723 (If unavailable, kindly leave a message with the subject line: AM Lucknow – E-commerce Voice .) Stay Updated on More Openings WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #AssistantManagerJobs #BPOJobs #EcommerceSupport #VoiceProcess #LucknowHiring #CustomerServiceCareers #AMHiring #SeniorOperations #TeamHandling #PanIndiaHiring #ApplyNow #NaukriHiring #LeadershipRole #OperationsManager #VoiceSupportJobs

Work from Office upto 8 LPA International Voice Process Min 2-3 year of team handling on paper exp required in BPO Rotational Shift 5 Days working Graduate Mandatory Immediate Joiners Mohali Interested candidates contact on 9815111359 Baljit Required Candidate profile Should be aware about Shrinkage, Attrition , KPI & KRA's Flexible for 24X7 Shifts Good Customer Handling Skills Min 2-3 year of team handling on paper experience required in BPO

About the Role You will be responsible for solving organizational challenges through people related solutions. You will create people agenda that will enable business to realize their ambitions. You will work side by side with business, completely hands on, to get things done on a variety of people- related areas Key Responsibilities: 1. Facilitate the Organization in transitioning from Talent Retention to Talent Management, linking the culture of the Organization to Business needs. 2. Ability to manage the AOP & do manpower planning for the business 3. Lead the performance management cycle (PMS) right from KRA setting, performance and leadership competency review, normalization and increment and promotion cycle. 4. Build relationships with senior business leaders to offer thought leadership on organizational and people related strategy and execution 5. Consult with leaders to create a comprehensive people plan to influence lasting change in the business 6. Work with a cross-functional SME teams to create useful propositions for your business in the following areas: talent acquisition, career planning, performance management, coaching, data analysis, employee connect, learning & development, recognition programs and rewards 7. Use and request data strategically - identify and surface trends in both qualitative and quantitative data to help improve organizational health and take informed decisions regarding succession planning and career growth 8. Devise deep connects and understanding of people in the business to maintain a healthy pool of talent and succession for all critical roles. Experience & Skills Strong HR experience across talent management, employee engagement & retention Ability to work in constraints Should be comfortable with ambiguity; should display a knack for problem-solving Should be an excellent communicator, with the ability to build relationships with senior leaders and a complex set of stakeholders to drive organizational change Educational Level Must have: MBA/PGDBM in HRM

We are hiring for TOP MNC for International Non-Voice Chat Support (Retail background) Location - Gurugram. Shift- 24/7 Please Note- Need to be flexible work from office all 5 Days. Experience of experience and salary: 6- 9 Years, Sr Analyst (Team Lead)- 6LPA- 8.50LPA , must have 1+ years of experience in retail background with people management. 8- 12 Years, Ops Specialist (Assistant Manager)- 9LPA - 12LPA, must have 2+ years of experience in retail background with people management. 11- 15 Years , Associate Manager - 14- 18LPA, must have 3+ years of experience in retail background with people management. Notice Period - Immediate - 15 Days max. Qualification- Graduate and postgraduate Skills Required 1- 6 years - 15 years of experience in International Non-Voice chat support (Retail background) 2- Excellent communication skills. 3- Must have strong people management skills. 4- CSAT, Attrition Management, Shrinkage Management, Stakeholder & Client Management Interested candidates please share resume on below details Share CV on: Amzad@inspirationmanpower.co.in Call to: Amzad Ali - 9900024952

Good communication skills. Need for inbound LOB (Should have good knowledge of call Centre metrics- Inbound Definitions & formulas) Should be confident to interact with internal and external clients Graduation & at least 2 years Inbound experience on paper must (Preference- Finance industry) Should be well hand on MS Excel & MS power point Role & responsibilities Preferred candidate profile

Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided.

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

Were Hiring Area HR Business Partner – Hyderabad Location: Hyderabad Industry Preference: Retail | QSR | Food-FMCG | Supermarket Are you passionate about aligning people strategy with business goals in a dynamic retail environment? Join KPN Farm Fresh, one of India’s most trusted and fastest-growing retail chains, as an Area HR Business Partner (HRBP). Our deep expertise in high-growth consumer sectors like grocery, FMCG, and consumer internet, KPN Farm Fresh is on a mission to deliver quality, freshness, and innovation at scale. With a legacy since 1965, we are entering an exciting phase of nationwide expansion and transformation. About the Role: As an Area HRBP – Retail Store Operations, you will play a pivotal role in driving people strategy across multiple store locations. You’ll act as a strategic advisor to store managers, lead end-to-end HR operations, ensure compliance, and champion our culture of excellence and customer centricity. Key Responsibilities: Partner with store leadership to drive HR strategy aligned with business outcomes. Oversee manpower planning, recruitment, onboarding & retention. Lead performance management, employee engagement & R&R initiatives. Ensure compliance with labor laws and company policies. Facilitate learning & development through training collaboration. Deliver HR dashboards and insights to support decision-making. Who We’re Looking For: Min 3+ years of HRBP/Generalist experience, preferably in Retail/QSR/FMCG Strong stakeholder management & interpersonal skills Hands-on experience managing multi-location HR portfolios Knowledge of labor laws, HRIS tools & HR analytics Graduate/MBA/PGDM in HR from a recognized institution If you're ready to be part of a purpose-driven brand transforming the retail landscape this is your moment. Apply Now or Refer Someone Who’s a Perfect Fit! Let’s build a fresher, healthier, and more impactful future together. If your profile aligns with the above skill sets, feel free to share your resume on careers@kpnfarmfresh.com or DM HR Gautam at 9591572591.

The position of Director in the Medical Coding Operations department based in Hyderabad, requires you to work from the office and will involve the following responsibilities: You will be responsible for Operations and Performance Management, Migrations / Setup of start-up projects, Planning & Budgeting revenues and controls, Client Relationship Management, Process and people related change management, and Farming within existing engagements. Your key responsibilities will include Handling P&L Management, Service Delivery, Client Relationship, and Internal Stakeholder Management. You will be heading the offshore Service delivery of Multi-speciality Coding, implementing programs to ensure business plan attainment for growth and profit, providing directions and structure for operating units, and designing, setting up, and managing a process excellence/quality framework to ensure high-quality work from coders. Additionally, you will work with delivery and training functions to create feedback loops from quality assessment to training and operations management. You will implement improved processes and management methods for higher ROI and workflow optimization, provide mentoring and guidance to subordinates and other employees, manage multiple accounts, and oversee end-to-end program management covering multiple work streams. Your role will involve facilitating process re-engineering and improvements to enhance customer engagement, generating new prospects for the organization to showcase capabilities, ensuring attrition control & job enrichment at process levels. The ideal candidate for this role should have 15+ years of experience in Medical Coding with the current role as a Senior manager or Above, or equivalent to managing operations team of medical coding. Experience in handling outpatient Coding / Inpatient Coding team is a must. The educational requirement is Any Graduate or Life Science Graduate. If you are interested in this opportunity, please share your profile on anandi.bandekar@gebbs.com.,

We have an urgent hiring for HRBP-Role (MALE CANDIDATES ONLY) for Noida Location. Roles and Responsibilities - Drive governance on critical human resource metrics such as retention, engagement . - Operate independently & ensure employee satisfact ion & development of the team be leading training, mentoring, HR initiatives and best Practices. - Directly interact with the customer and you should have phenomenal Stakeholder Management skills - Lead the way in implementing change initiatives related to culture, performance, recognition and policies - HR programs related to manpower planning & recruitment, Vendor mgmt., BGV & Onboarding, leave and attendance mgmt. employee engagement, performance management, training & development, rewards & recognition, Exit, Payroll and organizational effectiveness. - Support employees and managers while also balancing the needs of the business. - Responsible for preparing the HR/People dashboard for the region alongside the strategies Support the High Potential employee identification and development programs for the functional client groups. - Partner with business leadership in order to facilitate organization change. Shift timings - 1:00 PM-10:00PM Saturday & Sunday fixed off Should be comfortable with Night Shift For further queries connect @8448827261 (Call/Whatsapp)

Shift: Night Shift Job description Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals. Plan Schedule SLAs (Service Level Agreements) timely and efficient execution Study and understand data and make data driven decisions to drive performance Maintain and discuss Plans of Action with agents to ensure smooth functioning and meet target Goals Set goals and targets, discuss with team and mobilize resources with a POA (Plan of Action) towards outperformance Conduct complete breakdown analysis on process failures, re-engineer work strategy, functions for better results Set Long term and Short term goals, work out required staffing, training needs, Quality requirements to achieve goals Monitor chats from a holistic perspective, which includes maintaining quality, basic language and product level monitoring and share feedback with agents Plan and carry out coaching conversations with team members to help them improve performance Able to lead Client calls/Calibrations Job Responsibilities Team Leader for Blended process is the first contact for all the agents and SMEs. Conduct effective pre-shift meetings with the agents to communicate daily goals and other current objectives. Communicate objectives on a daily, hourly and monthly basis to the front line associates. Utilize various techniques to audit individual front line associates to identify needs and opportunities for improvement. Deliver constructive feedback on their skills and performance. Communicate training and policy & procedure issues and needs to suppliers training personnel. Track observed agent performance versus goals on an hourly basis. Motivate and encourage the assigned team of associates. Conduct effective CSR screening interviews, as required or needed. Review and audit all Passive and Negative Survey chats per agent daily (real-time). Supervisor ratio should be a minimum of 1:15 ratio.

Roles and Responsibilities Manage daily store operations, ensuring efficient use of resources and optimal customer satisfaction. Oversee floor management, including visual merchandising, inventory control, and shrinkage reduction. Develop and implement strategies to achieve sales targets, improve profitability, and reduce attrition rates. Lead a team of retail staff members, providing guidance on KPIs such as KRA performance metrics. Ensure compliance with company policies and procedures while maintaining high standards of integrity. Desired Candidate Profile 1-6 years of experience in retail store operations or similar industry. Strong understanding of manpower handling, shrinkage control, and target achievement principles. Excellent communication skills for effective team handling and customer interaction. Ability to analyze data to drive business decisions (e.g., inventory optimization). Proficiency in using technology for reporting purposes (e.g., POS systems).

BS/BA degree or equivalent is required, Master s degree, or equivalent, in a related field (HR, MBA) is preferred. Experience 10-15 years of experience is preferred, 8 plus years of experience in HRBP activities ( Employee Engagement, Employee Relations, Performance Management ) and HR strategy. Immediate Joiners will be preferred (Night Shift). Job Responsibilities Provide inputs and take accountability to manage the HR functions (HR Operations, Compensation, Learning and Development, Talent Management, Employer Branding); conceptualizing and implementing programs. HR Team and Processes Keeps a tab on the pulse of the people by leveraging various sources (HealthCheck, pulse surveys, exit interviews, etc) and drives effective programs that continue to improve engagement and the people experience Advises key stakeholders on ways to reinforce and strengthen culture, community and engagement Partners with business leaders on issue identification, action planning, and office engagement initiatives Participates in and supports recognition programs and communications Oversees employee relation issues which may include: intake, investigations, conflict resolution session(s), and actioning any next steps Create and Analyze HR metrics time and again to make effective decision Assist in the compensation annual revision process and help maintain pay plan and benefits program Drive analytics to provide insights to leadership on the internal/external trends and movements in compensation Assist in the compensation annual revision process Bring in attrition control measures Engagement & Culture Drive compelling employee engagement initiatives regularly and build powerful connect with the employees Liaises across HR teams to support stakeholders with specific issue area (onboarding, orientation, people guidelines, POSH etc) Develops and communicates people guidelines, policies and procedures Works with other HR team and other corporate function to create and maintain best practices that drive shared outcomes and deliver strong impact/ positive customer experience Provides mentorship, coaching and guidance to broader HR team Serves as a change management agent/champion Performance & Coaching and Learning Provides expertise and partners with the business leaders and performance management team to validate performance information, promotion recommendations and coaching activities Supports leadership sessions and communications about performance and promotions Is a sounding board/expert for stakeholders on coaching needs that derive from the annual planning and performance management processes May lead performance management follow ups for Managers and junior team members Is a champion to create a culture of ongoing feedback and high performance Works closely with the Business partners to identify training needs and areas for improvement Providing direction for setting of KRAs/ Goal Setting to employees and execution of Performance Management system Assess training needs to apply and monitor training program Desired Skills Team player, highly responsive and customer focus orientated and strong organizational and planning skills Strong interpersonal, written and oral communication skills Solid understanding of HR compliance High level of accuracy and attention to detail Ability to maintain high level of confidentiality and work with highly sensitive data and information Experience working in a fast-paced and changing environment Strong mental agility and problem-solving skills Demonstrated ability to establish key relationships with business leaders and develop strong credibility

Kindly share your resume on Janhavee.jadhav@poonawallafincorp.com Principle Accountabilities: To manage a team of sales Associates To control shrinkage and attrition of sales team Team Lead needs to monitor calls and provide regular coaching and mentoring to sales associates and track low performers in team. Need to ensure CMS reports related to team staffing, AHT etc are maintained. Track AUX adherence and ensure discipline is maintained within the team. Drive sales and ensure achieving the same Month on Month. Identifying training requirements within the team and getting the training conducted To work on overall team development Desired Profile: Graduate/Postgraduate in any stream 2-3 years experience in Sales (Preferably for lending products) Excellent communication skills (verbal and written) Should be aware about lending concepts. Should have good interpersonal skills. Self-motivated and a self-starter Should have good knowledge of MS office. Should have good presentation skills. Should have problem solving and decision-making skills

No. of Positions 01 Education BS/BA degree or equivalent is required, Master s degree, or equivalent, in a related field (HR, MBA) is preferred. Experience 5-7 years of experience is preferred, 5 plus years of experience in HRBP activities ( Employee Engagement, Employee Relations, Performance Management ) and HR strategy. Immediate Joiners will be preferred (Night Shift). Job Responsibilities Provide inputs and take accountability to manage the HR functions (HR Operations, Compensation, Learning and Development, Talent Management, Employer Branding); conceptualizing and implementing programs. HR Team and Processes Keeps a tab on the pulse of the people by leveraging various sources (HealthCheck, pulse surveys, exit interviews, etc.) and drives effective programs that continue to improve engagement and the people experience Advises key stakeholders on ways to reinforce and strengthen culture, community and engagement Partners with business leaders on issue identification, action planning, and office engagement initiatives Participates in and supports recognition programs and communications Oversees employee relation issues which may include: intake, investigations, conflict resolution session(s), and actioning any next steps Create and Analyze HR metrics time and again to make effective decision Assist in the compensation annual revision process and help maintain pay plan and benefits program Drive analytics to provide insights to leadership on the internal/external trends and movements in compensation Assist in the compensation annual revision process Bring in attrition control measures Engagement & Culture Drive compelling employee engagement initiatives regularly and build powerful connect with the employees Liaises across HR teams to support stakeholders with specific issue area (onboarding, orientation, people guidelines, POSH etc.) Develops and communicates people guidelines, policies and procedures Works with other HR team and other corporate function to create and maintain best practices that drive shared outcomes and deliver strong impact/ positive customer experience Provides mentorship, coaching and guidance to broader HR team Serves as a change management agent/champion Performance & Coaching and Learning Provides expertise and partners with the business leaders and performance management team to validate performance information, promotion recommendations and coaching activities Supports leadership sessions and communications about performance and promotions Is a sounding board/expert for stakeholders on coaching needs that derive from the annual planning and performance management processes May lead performance management follow ups for Managers and junior team members Is a champion to create a culture of ongoing feedback and high performance Works closely with the Business partners to identify training needs and areas for improvement Providing direction for setting of KRAs/ Goal Setting to employees and execution of Performance Management system Assess training needs to apply and monitor training program Desired Skills Team player, highly responsive and customer focus orientated and strong organizational and planning skills Strong interpersonal, written and oral communication skills Solid understanding of HR compliance High level of accuracy and attention to detail Ability to maintain high level of confidentiality and work with highly sensitive data and information Experience working in a fast-paced and changing environment Strong mental agility and problem-solving skills Demonstrated ability to establish key relationships with business leaders and develop strong credibility

No. of Positions 01 Education BS/BA degree or equivalent is required, Master s degree, or equivalent, in a related field (HR, MBA) is preferred. Experience 3-5 years of experience is preferred. Job Responsibilities Provide inputs and take accountability to manage the HR functions (HR Operations, Compensation, Learning and Development, Talent Management, Employer Branding); conceptualizing and implementing programs. HR Team and Processes Keeps a tab on the pulse of the people by leveraging various sources (HealthCheck, pulse surveys, exit interviews, etc.) and drives effective programs that continue to improve engagement and the people experience Advises key stakeholders on ways to reinforce and strengthen culture, community and engagement Partners with business leaders on issue identification, action planning, and office engagement initiatives Participates in and supports recognition programs and communications Oversees employee relation issues which may include: intake, investigations, conflict resolution session(s), and actioning any next steps Create and Analyze HR metrics time and again to make effective decision Assist in the compensation annual revision process and help maintain pay plan and benefits program Drive analytics to provide insights to leadership on the internal/external trends and movements in compensation Assist in the compensation annual revision process Bring in attrition control measures Engagement & Culture Drive compelling employee engagement initiatives regularly and build powerful connect with the employees Liaises across HR teams to support stakeholders with specific issue area (onboarding, orientation, people guidelines, POSH etc.) Develops and communicates people guidelines, policies and procedures Works with other HR team and other corporate function to create and maintain best practices that drive shared outcomes and deliver strong impact/ positive customer experience Provides mentorship, coaching and guidance to broader HR team Serves as a change management agent/champion Performance & Coaching and Learning Provides expertise and partners with the business leaders and performance management team to validate performance information, promotion recommendations and coaching activities Supports leadership sessions and communications about performance and promotions Is a sounding board/expert for stakeholders on coaching needs that derive from the annual planning and performance management processes May lead performance management follow ups for Managers and junior team members Is a champion to create a culture of ongoing feedback and high performance Works closely with the Business partners to identify training needs and areas for improvement Providing direction for setting of KRAs/ Goal Setting to employees and execution of Performance Management system Assess training needs to apply and monitor training program Desired Skills Team player, highly responsive and customer focus orientated and strong organizational and planning skills Strong interpersonal, written and oral communication skills Solid understanding of HR compliance High level of accuracy and attention to detail Ability to maintain high level of confidentiality and work with highly sensitive data and information Experience working in a fast-paced and changing environment Strong mental agility and problem-solving skills Demonstrated ability to establish key relationships with business leaders and develop strong credibility

No. of Positions 01 Education BS/BA degree or equivalent is required, Master s degree, or equivalent, in a related field (HR, MBA) is preferred. Experience 7-10 years of experience is preferred, 8 plus years of experience in HRBP activities ( Employee Engagement, Employee Relations, Performance Management ) and HR strategy. Immediate Joiners will be preferred (Night Shift). Job Responsibilities Provide inputs and take accountability to manage the HR functions (HR Operations, Compensation, Learning and Development, Talent Management, Employer Branding); conceptualizing and implementing programs. HR Team and Processes Keeps a tab on the pulse of the people by leveraging various sources (HealthCheck, pulse surveys, exit interviews, etc.) and drives effective programs that continue to improve engagement and the people experience Advises key stakeholders on ways to reinforce and strengthen culture, community and engagement Partners with business leaders on issue identification, action planning, and office engagement initiatives Participates in and supports recognition programs and communications Oversees employee relation issues which may include: intake, investigations, conflict resolution session(s), and actioning any next steps Create and Analyze HR metrics time and again to make effective decision Assist in the compensation annual revision process and help maintain pay plan and benefits program Drive analytics to provide insights to leadership on the internal/external trends and movements in compensation Assist in the compensation annual revision process Bring in attrition control measures Engagement & Culture Drive compelling employee engagement initiatives regularly and build powerful connect with the employees Liaises across HR teams to support stakeholders with specific issue area (onboarding, orientation, people guidelines, POSH etc.) Develops and communicates people guidelines, policies and procedures Works with other HR team and other corporate function to create and maintain best practices that drive shared outcomes and deliver strong impact/ positive customer experience Provides mentorship, coaching and guidance to broader HR team Serves as a change management agent/champion Performance & Coaching and Learning Provides expertise and partners with the business leaders and performance management team to validate performance information, promotion recommendations and coaching activities Supports leadership sessions and communications about performance and promotions Is a sounding board/expert for stakeholders on coaching needs that derive from the annual planning and performance management processes May lead performance management follow ups for Managers and junior team members Is a champion to create a culture of ongoing feedback and high performance Works closely with the Business partners to identify training needs and areas for improvement Providing direction for setting of KRAs/ Goal Setting to employees and execution of Performance Management system Assess training needs to apply and monitor training program Desired Skills Team player, highly responsive and customer focus orientated and strong organizational and planning skills Strong interpersonal, written and oral communication skills Solid understanding of HR compliance High level of accuracy and attention to detail Ability to maintain high level of confidentiality and work with highly sensitive data and information Experience working in a fast-paced and changing environment Strong mental agility and problem-solving skills Demonstrated ability to establish key relationships with business leaders and develop strong credibility

Hiring for the team leader in Radica minds for Travel process R esponsible for guiding, motivating, and managing a team to achieve specific goals . Ensure effective communication, delegate tasks, and provide support to team members, fostering a positive and productive work environment. Also monitor performance, identify areas for improvement, and contribute to the team's overall success. Key Responsibilities: Setting Goals and Expectations: Defining clear objectives and performance standards for the team and individual members. Task Delegation: Assigning tasks and responsibilities based on individual skills and team needs. Performance Management: Tracking progress, providing regular feedback, and conducting performance reviews. Communication: Facilitating clear and open communication within the team and with other departments. Problem Solving and Conflict Resolution: Addressing and resolving issues that arise within the team, both individually and collectively. Team Development: Mentoring and coaching team members, providing opportunities for growth and development. Resource Management: Ensuring the team has the resources and support needed to complete their work effectively. Collaboration: Working with other teams and departments to achieve cross-functional objectives. Motivation and Engagement: Creating a positive and engaging work environment that motivates team members to perform at their best. Reporting: Providing updates and reports on team performance to senior management. Skills and Qualities: Leadership: Ability to inspire, motivate, and guide team members. Communication: Excellent verbal and written communication skills. Problem-solving: Ability to identify and resolve issues effectively. Delegation: Ability to assign tasks and responsibilities appropriately. Conflict Resolution: Skill in managing and resolving conflicts within the team. Decision-making: Ability to make sound decisions in a timely manner. Time Management: Ability to prioritize tasks and manage time effectively. Organization: Ability to organize work and resources effectively. Emotional Intelligence: Ability to understand and manage emotions, both personal and others'. Mentoring and Coaching: Ability to guide and develop team members. Adaptability: Ability to adjust to changing circumstances and priorities. Technical Skills: Depending on the specific role, technical skills related to the team's work may also be required. Requirement: Must have minimum 2+ years of experience in BPO (Travel process) Good Communication Flexible with 6 days working and 24*7 shift Walk-In- 108, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122016 Contact Details :- 7678230426

This position is responsible for end-to-end talent acquisition cycle for all level hiring. You will be interviewing candidates for the defined positions in compliance with company policies and statutory/regulatory guidelines. Working closely with managers and stakeholders from different departments, you will understand the exact requisitions, identify talents through networking, special pools, etc., and recommend them for final processing post your evaluation. You will be conducting recruiting assignments as appropriate and should be able to operate efficiently under minimal supervision. This role is that of an individual contributor and includes responsibilities such as bulk-hiring, lateral hiring, stakeholder management, driving closures, and vendor management. Your responsibilities will include: - Sourcing candidates through vendors/consultants, job portals, and referrals. - Conducting initial rounds of interviews. - Coordinating with senior management and heads of departments for personal/telephonic rounds of interviews. - Coordinating with candidates for documents post their selections. - Negotiating and preparing offers post selection of candidates. - Following up with candidates on their joining dates. - Empanelment of consultants and vendors. - Maintaining relations with vendors. - Follow up with vendors for getting candidates. You will also be responsible for managing budgets and metrics, ensuring talent acquisition expenses are as per the defined budget, controlling attrition for 0-6 months, and maintaining metrics for talent acquisition/standard operating process adherence. It is important to ensure continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes, and to people-related policies/procedures while maintaining integrity, discipline, and confidentiality. Adherence to the ISMS Policy and Quality Management System of the organization is also required. Experience Required: 9+ years of experience in pure-play talent acquisition for both IT and non-IT segments. Qualification: Full-time graduation. Work Location: Mumbai/Bangalore. Joining Time Needed: 15 days. United States Equal Opportunity Employment: Note: This job description is a standard summary and should be written in second person and proper format.,

Implement and oversee HR strategies, policies, and initiatives across the organization. Provide expert guidance on performance management, employee relations, talent development, and succession planning. Work closely with management and employees to improve work relationships, increase productivity, and enhance retention. Analyze trends and metrics in partnership with the HR team to develop proactive solutions and programs. Support organizational change, restructures, and workforce planning initiatives. Drive engagement strategies to improve workplace culture and employee experience. Ensure compliance with labor laws and internal policies. Coach and counsel managers on HR policies and best practices. Support Learning & Development programs to enhance employee skills and career growth. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field (Masters degree or MBA is a plus). 3+ years of HR experience, including at least 2 years in a business partner. Strong understanding of HR practices, employment law, and organizational development. Exceptional interpersonal and communication skills. Ability to work in a fast-paced, dynamic environment. Data-driven and experienced with HR metrics, analysis, and HRIS systems. Strong influencing and problem-solving skills. Shift: 01:00pm IST to 10:00pm IST (Monday to Friday) Location: Velachery, Chennai Immediate joiners or 15days notice period

Role - Manager - HRBP Shift - U.S Shift Location - Yerwada, Pune (Work from Office) HR BUSINESS PARTNER PURPOSE OF THE ROLE As a HR business partner, the person would be responsible for driving execution of HR strategies and plans, process and policies related to recruitment, employee relations, and the associated learning and development requirements. The responsibilities also include driving efficiencies through productivity, enhanced employee engagement /experience and by institutionalizing processes as outlined by policies and by driving ownership within employee groups. BRIEF JD PLANNING AND BUDGETING Prepare HR key imperatives for the year covering individual plans for relevant HR processes, business requirements and priorities. Review, analyze and incorporate metrics on factors like employee engagement, attrition, headcounts, vendor costs, investments required. Review and provide inputs for corporate budget and HR budget based on these metrics, key business imperatives & market realities; Track and review the scores across various metrics; Review the finalization of budget & seek approvals; Track adherence to budget & take corrective actions in case of deviations. Provide inputs on policy changes required within business line to Corp HR CHANGE MANAGEMENT Play a key role in driving change management strategies and plans that maximize employee adoption and usage and minimize resistance alongside, meet the budget and schedule objectives as outlined. Focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. Drive faster adoption, higher utilization, and proficiency with the changes that impact employees EMPLOYEE ENGAGEMENT, TALENT MANAGEMENT AND RETENTION Develop and execute an effective employee engagement and talent management plan in line with key imperatives & long-term strategy that caters to present and future requirements of the unit. Advise leaders and managers on critical talent management and retention initiatives and actions. Engagement activities including one-one / skips to be regularly conducted. Virtual events, Fun on the floor and key celebrations events to happen periodically. MANDATORY SKILLS • Strong communication and presentation skills • Adept at using HR technologies and tools for data analytics and solutioning • Ability to learn in a mature but complex organization with varied People Policies & Practices • Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. • Understanding of business flow and ability to work closely with critical and senior stakeholders

Job description Greetings From Ienergizer Gurgaon !! Hiring for Team Leader Profile Location :- Gurgaon Salary - Upto 50k CTC per month, Annual CTC:- 6 LPA Females Prefered Note :- Minimum 1+ yrs. of experience in team handling and total 3yr experience required from BPO Industry Only Graduate can apply 6 Days working Day Shifts Walkin Interview :- Address- Walkin at Ienergizer IT services Pvt Ltd, Address Plot no. 512-513 udyog vihar Phase 3 Sector 19 Gurgaon 122016 Time -11am to 3pm Interested candidates can Share your Resume On Whatsapp - Vinay- 9910155221 Regards Manish HR

Aakash Education Services Ltd looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at chandarani@aesl.in / 9311723086 (whatsaap), in the below format 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Lead and manage a team of inside sales executives to achieve individual and team targets. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader of BPO industry. 7. Develop and implement sales strategies to maximize customer outreach and lead conversion. 8. Manage the sales pipeline and ensure timely follow-ups. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bond calls as per the leads receive from support team (Marketing, Admin-support). 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Educational Qualification: Graduate & Above Industry : Education / Teaching / Training/ BPO/Ecommerce Previous Role : Counselling /Teaching / Tele Sales Employment Type : Permanent Job, Full Time.

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (KRA), CSAT, and customer service operations. Develop strategies to reduce shrinkage and improve overall performance metrics. Collaborate with cross-functional teams to resolve issues and implement process improvements. Ensure compliance with US process standards and maintain high levels of quality assurance. Contact - Neelam HR - 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

Role & responsibilities : Meeting SLAs consistently by managing the performance of the team. Monitor Resource / capacity planning on a daily / weekly basis. Monitoring project deliveries and ensuring zero delays with high quality standards People Management and ensuring smooth functioning of the process/team. Controlling attrition Focus on Quality within team and for the process & ensuring Compliance of ISO. Managing Client expectations Coach direct reportees to achieve desired result & Performance Management (Appraisals) - Report team’s performance dash boards on a weekly and monthly basis. Management of team productivity - Associate Engagement and Development