522 Attrition Control Jobs - Page 5

Responsibilities: * Manage team shrinkage & attrition through coaching & CSAT improvement * Oversee BPO ops with focus on customer service excellence * Ensure adherence to sales processes & manage sales operations Please Contact HR at 7906337810.

Kindly call- 9354498578 Mail resume on - AP00841743@TechMahindra.com Job Description To motivate, develop and mentor team members in a dynamically changing environment Monitor projects/transactions and provide qualitative/constructive feedback to the SMEs/Team members Respond to operations/quality performance related queries from the client Drive process performance to achieve and exceed SLA deliverable Manage expectations of his/her team members and proactively should be able to sense their needs Represent the project and participate in client visits and meets Ability to drive process performance & transformation Maintain delivery dashboards with detailed RCA on issues To be a part of the c...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

Role & responsibilities Legal and Medical Operations • Downloading, uploading, and allocating legal/medical cases. • Monitoring and ensuring TAT adherence for all workflows. • Reviewing daily emails, prioritizing workload, and documenting daily operations. Team & Work Management • Managing PWM (Production Workforce Management) and task dashboards. • Forecasting volume, resource planning, and rostering. • Handling rush requests, overtime planning, and effective task distribution. • Conducting quality checks and sharing performance insights. • Organizing daily huddles, monthly reviews, and HR meetings. • Reviewing and approving leaves through HRMS systems (e.g., People Strong). • Managing leav...

Requirements : Team Leader Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs & KPIs Must have 1 year exp in the same role & 5 years total Fin tech Process Exp. add advantage HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 - 5 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Pre-requisites: Graduate or equivalent practical experience in the industry Minimum 2 years of experience in Team Lead role Prior experience in contact center industry (T&S preferred) Ability to speak and understand English & Hindi Strong verbal and written communication Minimum Skills to Hire: B2 and above in communication (Versant/AMCAT) Computer knowledge Ability to work on data in excel and presentation Demonstrate coaching skills and lead teams in the right direction Experience in conducting team huddles, coaching, and one-on-ones Conflict resolution and team morale management Ability to manage shift rosters and attendance Understanding of key contact center metrics (AHT, Utilization, S...

Interested candidates can share their CV at Vaishnavi.pathak@provana.com Key Responsibilities: Plan, execute and implement the Internal Communication and Employee Engagement programs to meet the strategic goals that integrate with the companys objectives. Support various internal stakeholders such as Recruitment, HR Operations, Payroll, L&D, cross-functional collaboration teams, and Management Team with communication and design requirements. Design, implement and conduct the service line orientation programmed for new joiners. Handling Employee Communication by organizing Focus Group sessions, Meet the Leader sessions, develop action plans and ensure timely execution to address employee prob...

Team Leader would manage a team of Agents in a voice based call center environment. TL would deliver on Team KPI's, SLAs & parameters like shrinkage, attrition & other operations KPI's. TL would also act as a coach & mentor for the team.

Designation : Team Lead / AM / DM Work Station: Chennai ( Adyar ) Shift : General Shift - 09:30 to 06:30 Roles and Responsibilities Manage a team of associates to achieve Service and Sales Deliverables, ensuring effective communication and collaboration among team members. Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity. Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations. Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth. Ensure compliance with company policies an...

Job Title: Team Leader BPO Domestic Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attrition, shrinkage, quali...

Role & responsibilities Develop and implement HR strategies and initiatives aligned with the overall business strategy Bridge management and employee relations by addressing demands, grievances or other issues Manage the recruitment and selection process Support current and future business needs through the development, engagement, motivation and preservation of human capital Develop and monitor overall HR strategies, systems, tactics and procedures across the organization Nurture a positive working environment Oversee and manage a performance appraisal system that drives high performance Maintain pay plan and benefits program Assess training needs to apply and monitor training programs Repo...

Role Overview: You will be responsible for overseeing the production of monthly financial statements, ensuring completeness and accuracy of the ledger. Your role will involve conducting analytical reviews of financials, ledger reconciliations, and month-end capital adequacy for regulated entities. You will also be accountable for reviewing reporting under IFRS, Solvency II reporting, and liaising with third-party accountants/data providers for various reporting requirements. Key Responsibilities: - Production of monthly financial statements with a focus on completeness and accuracy of the ledger - Analytical review of financials and ledger reconciliations - Review of month-end capital adequa...

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance ,attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensu...

Job Title: Sales Team Leader Domestic Process Location: D-12, Sector 63, Noida Salary: Up to 30,000/month Job Type: Full-time | On-site | Immediate Joiners Preferred Job Description We are looking for a Sales Team Leader with proven experience in managing a sales team in the domestic process. The ideal candidate should have excellent communication, leadership, and people management skills, with the ability to achieve sales targets and motivate the team. Key Responsibilities: Lead and manage a team of sales executives/telecallers. Ensure achievement of sales targets. Motivate and mentor team members for better performance. Handle daily team reports and performance analysis. Maintain disciplin...

Hiring for Reputed Client! Position: Team Leader International Voice Process Shift: US Shift Qualification: Graduation Mandate Experience: Min 1 Year as Team Leader Salary: Attractive Salary Location: Gurgaon & Bangalore Call Noor : 8951992036

-Monitor daily/weekly/monthly KPI (AHT, CSAT, SLA, Quality scores, Productivity, etc) -Client and organizational targets -Identify low performers and create performance improvement plans -Provide timely feedback and conduct performance review.

Hiring for Outbound Sales Team Leader for Gurgaon Purely Day Shifts & 6 days Working Call or WhatsApp to Suhaan @ 888-274-7284 Required Candidate profile B2B Experience is needed 1-3yrs, CRM Tools, Shrinkage, Attrition Must have decent Communication Skills Call or WhatsApp to Suhaan @ 888-274-7284 Perks and benefits Unlimited Incentives

Are you an experienced HR professional who thrives in fast-paced environments and loves partnering with Command Centre / GCC / Analytics teams? We're looking for a dynamic HRBP with 8 - 12 years of post-qualification experience to join our team. What were looking for: Proven experience supporting Command Centre / GCC /Tech / Analytics workforce in a FAST PACED organization Strong business partnering skills in a high-growth, agile setup with expertise in Talent Management / PMS methodologies MBA in HR or equivalent post-graduate degree Immediate joiners preferred Delhi NCR-based candidates highly desirable If youre ready to make an impact and grow with us, wed love to connect! Role: HR Partne...

Job description Greeting from Ienergizer...! Looking for immediate joiner Candidate must have experience in travel process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in travel process, at least 1 year as TL Salary upto 6 LPA Contact:- Vinay HR, 9910155221 Walkin Interviews : Plot no 512-513, Udyog vihar phase-3 , sec-19, Gurgaon , Timing 10am to 4pm

Requirements : Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs and KPIs Must have 1 year exp in the same role & 4 -9 years total Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 -9 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Manage 15–20 associates, drive performance, ensure smooth operations, and deliver top-notch customer satisfaction UK Insurance process preferred Should have knowledge of operations Metrics Voice process Experience is Must Contact- 9311035462 (Aman)

Key Responsibilities Team Leadership & Management Supervise, coach, and motivate a team of customer support representatives. Monitor team performance, set goals, and provide feedback through regular 1:1s and performance reviews. Manage schedules, workload distribution, and ensure adequate coverage across shifts. Customer Support Operations Oversee day-to-day customer support activities, ensuring timely resolution of inquiries, complaints, and service requests. Handle escalated issues and provide solutions that align with company policies while maintaining customer satisfaction. Ensure compliance with service standards, policies, and procedures. Process Improvement & Reporting Track KPIs such...

Job Title: Team Lead Domestic Voice Process Location: Hyd Department: Customer Support / Operations Reporting To: Process Manager / Operations Manager Languages Required: Hindi & English (Mandatory) Key Responsibilities: Lead and manage a team of voice process executives handling inbound/outbound calls. Monitor team performance and ensure achievement of KPIs such as call quality, customer satisfaction, and productivity. Provide coaching, feedback, and training to team members to improve performance. Handle escalations and resolve customer issues efficiently. Prepare daily/weekly/monthly reports and share insights with management. Ensure adherence to company policies and process compliance. C...

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.