178 Attrition Control Jobs - Page 5

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call HR Salman 7666535407 /sam 8828571104

Role *Customer Support and Customer Satisfaction skills * Analytical Skills and Communication abilities * Technical Support experience * Previous experience in a leadership role * Ability to multitask and prioritize tasks effectively * Knowledge of CRM systems and tools * Problem-solving and conflict resolution skills * Experience in the mattress industry is a plus Venue: #navimumbai The Sleep Company Opposite Digha Station (2 min walk) Krishna Business Park, Plot KX14, Thane-Belapur Road, Ramu Limaje Nagar, Dighe, Navi Mumbai, Maharashtra 400608 Share your cv on yaksha@thesleepcompany.in

Role & responsibilities Team Management, Performance Monitoring, Training & Coaching, Escalation Handling, Client Communication, Sales, Upselling Preferred candidate profile International BPO experience required, Spoken English has to be Excellent, Sales experience will be add on

Role Objective : Functional /Business Responsibilities: • Mange a team of approximately 10 20 CSRs • Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards) • Provides consistent, balanced and timely performance feedback on CSR performance • Ensures a positive work environment, continuous learning and a high quality employment experience for your team • Provides leadership and manages to all operational standards • Along with fellow Team Leaders, meets and exceeds all department goals • Applies timely performance management standards and processes • Day to day sales/service request management • Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution • Coach, develop and engage the CSR to increase their abilities while enhancing their own careers • Creates strong morale and spirit in his/her team • Ensures that the plans for the day and / or potential “challenges to success” are communicated to all CSR • Recognizes the strengths and areas of improvements for all CSR’s, and has the ability to build developmental plans as appropriate • Sets clear objectives and measures outcome • Constructs compelling developmental plans and executes them • Partners with cross functional units to ensure effective execution of daily business targets • Blends people into teams when needed Contact number: 8097462309

Role & responsibilities Highly organized and be able to respond, follow up and arrive at closure to variety and volume of responsibility Should be able to communicate well with confidence, engage and provide HR advisory/consulting services to senior stake holders, managers and employees. Highly proficient at analyzing people related data (attrition correlations, R&R utilization, Early warning systems, shift time, Incentives, OT and so on) and draw inferences Creative and willing to think both inside and outside the box Preferred knowledge about HR practices at least in one Performance Management, Employee Benefits, compensation, HR Shared Services, Case Management Service oriented, passionate and display highest level of integrity while providing resolutions to employees and create a positive vibrant ethos Possess good excel skillset ( Vlookup, Pivot etc) Preferred candidate profile : Must have 1 Year experience Must be flexible to work in shift Energetic and Strong headed Please apply if your only interested for contractual role

Handle complete recruitment lifecycle from sourcing to onboarding Specialized hiring for NAPS/NATS/WILP/BVOC Blue Collar roles Source via job portals,referrals,and Naukri Schedule & coordinate interviews Mail ID:hr.ho@dmcfs.in Contact:8669607337

Job description: Job Description For TL-Sales: Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities Managing day to day Sales targets (B2C Sales) To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth. Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates Ensure that all audit-related issues are brought to a close Identify and drive continuous improvements and initiatives in process Coach & mentor Team lead so that they are able to manage their teams better To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams. To be the Key contact for all problems and queries with specific business assigned. Take on special projects as per business need Action-Oriented, Integrity and Trust, Perseverance Command Skills, Problem Solving, Drive for results, Standing along and Directing Others Managing & measuring work Ability to handle sales pressure Excellent verbal and written communications skills Strong external and management reporting skills ISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads; Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective; Ensure the safeguarding of information in their possession; Accepts responsibilities for the operation and protection of information assets; and Perform the work as delegated by the by the Function Head Desired Skills and Experience- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Insurance (Health/Motor/Life) Sales: Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to lead employees on their team to performance of the Performance Criteria. What Do we offer: Best CTC in the industry along with per month incentives, medical insurance, Gratuity. Interested candidates can share their updated resume at Or can reach on- 8448684083

Job Title: Team Leader Operations (Chat & Voice) Prefer local candidates for this role. Job Description : To lead a team of frontline agents on the Operations floor, maintain desirable performance and engagement levels and focus on constant improvement. Manage agents from Hiring, Training, Nesting and Production basis the need Required Job Experience: Experience in handling teams of 12 20 agents in Operations Experience in managing teams in a Chat environment is preferred Excellent English speaking/writing ability Certifications : Any relevant certifications would add value Competency Requirements: [Technical & Behavioral] Excellent spoken skills and effectively communicates with the senior management and the client if required Ability to understand team dynamics Knowledge on Internet, working on Intranet Applications and MS-Office (preferably Excel) Analytics of data and PowerPoint Presentations Excellent feedback skills. Help the agents minimize defects and provide effective resolution on calls Depicting excellent probing, problem solving and sales techniques and set example for others Able to coach the agent with various techniques and help achieve program metrics, should be a good advisor to our agents and have good knowledge of the product Flexible to take additional responsibilities as per Program/Process requirements Handle New Hire Classes, Nesting and Production Attendance Tracking, Coachings, CIRs and EOD Reports

Statement of Purpose for this role Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals. Plan Schedule SLAs (Service Level Agreements) timely and efficient execution Study and understand data and make data driven decisions to drive performance Maintain and discuss Plans of Action with agents to ensure smooth functioning and meet target Goals Set goals and targets, discuss with team and mobilize resources with a POA (Plan of Action) towards outperformance Conduct complete breakdown analysis on process failures, re-engineer work strategy, functions for better results Set Long term and Short term goals, work out required staffing, training needs, Quality requirements to achieve goals Monitor chats from a holistic perspective, which includes maintaining quality, basic language and product level monitoring and share feedback with agents Plan and carry out coaching conversations with team members to help them improve performance Able to lead Client calls/Calibrations Summary of essential job functions (Chat Service) Responsible of all the agents to ensure that the customer experience is a positive one. Manages effective integration of directives, policies & procedures. Summarize report data to drive fulfillment of customer and supplier goals. Job Responsibilities Asst. Team Leader (ATL)/Team Leader (TL) is the first contact for all the agents and SMEs. Conduct effective pre-shift meetings with the agents to communicate daily goals and other current objectives. Communicate objectives on a daily, hourly and monthly basis to the front line associates. Utilize various techniques to audit individual front line associates to identify needs and opportunities for improvement. Deliver constructive feedback on their skills and performance. Communicate training and policy & procedure issues and needs to suppliers training personnel. Track observed agent performance versus goals on an hourly basis. Motivate and encourage the assigned team of associates. Conduct effective CSR screening interviews, as required or needed. Review and audit all Passive and Negative Survey chats per agent daily (real-time). Supervisor ratio should be a minimum of 1:15 ratio. Minimum requirements (Education Qualification & Work Experience) Education Qualification: Graduate and above in any discipline Work Experience 1-2 years of team handling experience managing customer support for retail client (Preferably US and non-IT/software candidates) Able to work in night shifts (US) and accommodate to rotational weekly Offs (Not Always a Weekend) Hiring Competencies: Typing Skills- Typing speed of 45 wpm with 98% accuracy Writing Skills (English)- Excellent written skills and effectively communicates with the Client via email/chat ; Take Supervisor chats ; Daily Reporting & Documentation Verbal Communication Skills (English)- Excellent spoken skills and effectively communicates with the Client during a calibration call ; Takes up the agents' issue to a higher level Knowledge on how an Online Shopping Site works (Probing Skills / Trouble Shooting + Problem Solving / Sales techniques / Service Oriented) Depicting excellent probing, technical, problem solving and sales techniques ; Lead by setting a good example (role model) - behavior consistent with words Excel Skills- Should be able to execute basic formulas. Ideal Hiring Competencies: Results & Performance- Makes data-driven, fact-based decisions exercises solid judgment; Sets the bar high, makes the difficult decisions; Simplify what we do, streamline the internal and customer processes. Customer Centric- Links contribution of ones own responsibilities and work group to the customer experience Business acumen & thought leadership- Makes ethical decisions, with utmost integrity Influence & Initiative- Gains support from and convinces others to advance the objectives of the organization ; Identifies and deals with issues proactively and persistently; seizes opportunities that arise Team leadership & personal effectiveness- Communicates the logic behind decision; Builds understanding, not consensus agreement ; Understand self, build your skills and capabilities, increase the capabilities of your team

Associate Team Leader Operations (Chat or Voice) Job Description : To lead a team of frontline agents on the Operations floor, maintain desirable performance and engagement levels and focus on constant improvement. Manage agents from Hiring, Training, Nesting and Production basis the need Required Job Experience: Experience in handling teams of 12 – 15 agents in Operations Experience in managing teams in a Chat environment is preferred Excellent English speaking/writing ability Certifications : Any relevant certifications would add value Competency Requirements: [Technical & Behavioral] Excellent spoken skills and effectively communicates with the management and the client if required. Ability to understand team dynamics. Knowledge on Internet, working on Intranet Applications and MS-Office (preferably Excel) Analytics of data and PowerPoint Presentations Excellent feedback skills. Help the agents minimize defects and provide effective resolution on calls Depicting excellent probing, problem solving and sales techniques and set example for others Able to coach the agent with various techniques and help achieve program metrics, should be a good advisor to our agents and have good knowledge of the product. Flexible to take additional responsibilities as per Program/Process requirements. Handle New Hire Classes, Nesting and Production – Attendance Tracking, Coachings, CIRs and EOD Reports

Location Chennai - Perungulathur( Night Shift) and Hyderabad (Day shift and Only Male candidate) : Responsibilities: Employee Relations HR Orientation, Day 1 new joinee experience, documentation & Transaction Issues Floor connects Organize Meetings Counseling, Grievance Handling Employee Engagement Employee Engagement Initiatives Prepare Engagement Calendar Coordinate in identifying nominations for R&R Coordinate for team outings & Lunch, anniversaries Regular Townhalls with leaderships Should have stakeholder management with Attrition control and Retention He should know Hindi and only Background from IT/ITES company Not Ready to Apply Join our talent pool and we'll reach out when a job fits your skills.

Roles and Responsibilities Manage a team of agents handling customer queries in Marathi/Gujarati language. Ensure effective communication with customers, resolving their issues efficiently. Monitor agent performance, providing feedback and coaching to improve KPIs such as AHT, CSAT, SLA, and shrinkage control. Develop strategies to reduce attrition rates through target achievement, team motivation, and team leadership skills. Collaborate with other teams to resolve complex customer complaints. Desired Candidate Profile 2-7 years of experience in BPO process (domestic BPO) or similar industry. Strong knowledge of Gujarati/Marathi languages for effective communication with customers. Proven track record in managing teams for voice processes like BPO/Call Centre operations. You can share your resume on this mail id Lovisha.ahluwalia@teleperformancedibs.com

Roles and Responsibilities Develop and implement effective strategies to reduce shrinkage, attrition, and increase CSAT (Customer Satisfaction). Manage a team of sales professionals to achieve targets and improve customer satisfaction. Monitor KPIs such as Shrinkage Control, Attrition Control, B2B Sales, Real Estate Sales, Property Sales, Residential Sales to optimize performance. Handle team handling activities including recruitment, training, coaching, mentoring, and performance evaluation. Ensure timely completion of tasks while maintaining high levels of quality. Desired Candidate Profile 1-6 years of experience in real estate industry with expertise in sales process management. Strong understanding of B2B sales principles and practices. Excellent communication skills with ability to lead cross-functional teams effectively. Proficiency in using technology tools for data analysis and reporting purposes.

Roles and Responsibilities Manage center operations, ensuring smooth day-to-day functioning and adherence to SOPs. Oversee budgeting, P&L management, revenue growth, NPS/DSAT improvement, patient satisfaction, team leadership, attrition control, quality audits, doctor hiring, revenue contribution tracking, strategic service expansion. Ensure compliance with regulatory requirements and maintain high standards of quality care. Develop and implement effective plans for business development and growth. Desired Candidate Profile 4-9 years of experience in a similar role or related field (healthcare services). Excellent communication skills for effective team leadership and stakeholder engagement. Ability to analyze data from MIS reports to drive decision-making processes.

Aakash Education Services Ltd looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at chandarani@aesl.in / 9311723086 (whatsaap), in the below format 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Lead and manage a team of inside sales executives to achieve individual and team targets. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader of BPO industry. 7. Develop and implement sales strategies to maximize customer outreach and lead conversion. 8. Manage the sales pipeline and ensure timely follow-ups. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bond calls as per the leads receive from support team (Marketing, Admin-support). 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Educational Qualification: Graduate & Above Industry : Education / Teaching / Training/ BPO/Ecommerce Previous Role : Counselling /Teaching / Tele Sales Employment Type : Permanent Job, Full Time.

Roles and Responsibilities Minimum 1 year on paper team leader experience. Customer service ,Voice process Knowledge abut Attrition, Shrinkage, AHT ,CSAT, BQM Open to work in rotational shift 5 days working / 2 rotational off job location : Malad interested candidate can share your cv @ sonal.khanna@teleperformancedibs.com

Requirements of Team Lead for Domestic non voice Process ( Email Process ) Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1 years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people Team Leading Experience in Email Process

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance, attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. Lead employee engagement initiatives and address grievances promptly Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. Address payroll-related queries and manage incentive calculations and payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Preferred candidate profile : Education Qualification: Graduate/Post-graduate in Human Resource Management Experience: 2 to 6 years of experience in blue-collar manpower management. Strong communication skills in English and a Regional language. Proficient in collaborating with both internal and external stakeholders. Skilled in Microsoft PowerPoint, Excel, and Word.

About AngelOne : Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! Why You'll Love Working at Angel One! Ranked Top 25 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years. Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge: Be at the Forefront of Fintech Innovation Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working. Job Title: Specialist - HR Business Partner Location: Bengaluru What you will do: Strategic Partnership : Provide extensive HR partnering to the employees in the CPTO Org teams in the employee life cycle. Partner with COE teams and closely manage the execution of HR activities including performance management, talent planning, compensation and promotions, and other aspects of our people plan to drive organization goals. Dashboards & Metrics : Responsible for creating HR metrics dashboards around org health, hiring, ER updates, LnD initiatives. Enable leaders with proactive solutions to address people's challenges and foster a positive work environment. Employee Engagement : Manage the complete employee life cycle with respect to employee engagement programs. Evaluate potential employee challenges and address proactively to enhance employee satisfaction. Employee Pulse Surveys : Identify HR intervention needs, create appropriate programs, actively participate in HR interventions & projects, and ensure timely completion. Coach and advise managers and employees on a variety of components impacting employee experience, including performance management, employee relations concerns, rewards and recognition, leaves of absence, local labour laws, compensation and benefits, HR policies, people dynamics and other HR-related topics. Foster and maintain strong internal relationships with key HR colleagues including the Employee Relations, Talent Acquisition, Rewards, HR Ops, DEI and the L&D team. Who you are: Typically 5-10 years of related experience or specialized knowledge and skills. Excellent business orientation and acumen and ability to understand business units specific product/service value proposition and can translate their HR needs within the larger context of company success and profitability. Proven ability to influence and interact effectively across all levels of the organization, especially at senior levels. Effective contribution towards strategic initiatives and efficient in performing tactical & operational work. You are a self-starter; you are comfortable working in ambiguity; and you can also work independently with little to minimal supervision. You have strong problem-solving as well as critical and analytical thinking abilities. You are comfortable working with large sets of data and can formulate them clearly into a report or a presentation. You have outstanding interpersonal and influencing skills with demonstrated ability to develop relationships and influence at multiple levels within the organization. You can successfully manage a high volume of work with multiple conflicting priorities. Excellent organizational skills and attention to detail. Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors. Excellent time management skills with a proven ability to meet deadlines. Proficient with Google/Microsoft Office Suite, Tableau or related software. Preferred qualification: MBA in HR Experience working in a fast-paced, high growth, dynamic business environment Outstanding relationship-building, influencing and team collaboration skills Solid problem solving and analytical skills What's in it for You? Empowered Growth: We invest in your growth and empower you to explore your full potential. Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. For a deeper dive into our company culture and vision, explore our Company Deck. At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

Role Objective : Functional /Business Responsibilities: • Mange a team of approximately 10 20 CSRs • Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards) • Provides consistent, balanced and timely performance feedback on CSR performance • Ensures a positive work environment, continuous learning and a high quality employment experience for your team • Provides leadership and manages to all operational standards • Along with fellow Team Leaders, meets and exceeds all department goals • Applies timely performance management standards and processes • Day to day sales/service request management • Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution • Coach, develop and engage the CSR to increase their abilities while enhancing their own careers • Creates strong morale and spirit in his/her team • Ensures that the plans for the day and / or potential “challenges to success” are communicated to all CSR • Recognizes the strengths and areas of improvements for all CSR’s, and has the ability to build developmental plans as appropriate • Sets clear objectives and measures outcome • Constructs compelling developmental plans and executes them • Partners with cross functional units to ensure effective execution of daily business targets • Blends people into teams when needed

Roles and Responsibilities Identify areas of shrinkage and implement measures to control attrition rates. Develop sales strategies to achieve targets and grow revenue. Manage a team of sales professionals, ensuring effective performance management and development. Conduct regular sales reviews, analyze data, and provide insights for improvement. Collaborate with cross-functional teams to drive business growth through innovative solutions. Desired Candidate Profile 2-4 years of experience in BPO industry or similar field as 'Sales Assistant Manager'. Proven track record of achieving sales targets and developing successful sales funnels. Strong understanding of sales strategy development, planning, forecasting, review, and analysis. Excellent communication skills with ability to motivate teams towards target achievement.

Role & responsibilities Position : Sr. Associate HR / Executive HR (Employee Relations) Location : Ranka Groups, Tin Factory Bus Stop, Bangalore -16 Required Education : MBA/MSW in Human Resource Experience : 0-3 Years of experience into HR Employee Relations. Preferred : Should have Good Communication Skills. Flexible to work for 6 Days. Ready to Work From Office Job Role: To take care of all aspects of employee connects post recruitment till exit. Driving compliance activities, employee connects & Provides guidance regarding personnel policies and procedures. Handling Employee grievances and providing appropriate resolutions for the same. Engaging Employees in Fun Activities, Conducting Festival Events, and motivating employees through R&R Activity. Preparing & Publishing weekly and Monthly Dashboards. Taking care of Exit formalities. Interested Candidates kindly share your Resume / CV for the below mentioned Email ID Email ID : - manasi.angadi@bigbasket.com

Job Opportunity for Team Lead Operations for International Voice Process at Cotiviti Hyderabad !! PRINCIPLE PURPOSE OF JOB The Team Lead has supervisory responsibility of the Audit Support Assistants on the appropriate team. Responsible for recommending, developing and implementing policies and processes that support the CCV Audit support and provider services along with document management process for the client and maintaining strong provider relations; manages Audit Support work to achieve goals; and monitors and ensures all activities performed are consistent with established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Successful performance in this position facilitates effectiveness of the audit, the quality of the results delivered, appropriate retention of records, and enhances the professional image and audit reputation of Cotiviti. JOB RESPONSIBILITIES Operations Management: Plans, schedules and coordinates the work of the department to achieve stated goals. Implements and utilizes metrics to monitor and ensure all activities are performed consistently within established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Provides Oversight Support: Serves as team lead and/or escalation path for data center, clients, providers, auditors, audit managers, and others by providing leadership and direction in responding to complex inquiries and solving complex operational problems. Actively recommends system or process improvements or enhancements that will increase productivity, quality or cost containment. Provides Enhanced Collections Support and Analysis: Provides expertise in collections support by reviewing, researching, investigating, negotiating and resolving issues for one or more accounts. Serves as a liaison between collectors, admin assistants, and auditors on complex issues and or dispute resolution, as indicated. Escalates sensitive issues to management, providing solutions as indicated. People Management: Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Builds and maintains positive internal working relationships with all department employees by communicating in a professional manner. Provides visual and verbal support to team by remaining accessible and maximizing time on the floor on a daily basis communicating unavailability to staff in advance. Performance Management: Provides guidance and effectively coaches employees to achieve desired results and overall performance, encouraging discussions for realistic achievement plans for long-term growth. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains consistency in applying company and departmental policy decision by accurately and timely documenting employee files, including attendance, performance information, documented warnings, time off requests, coaching information, training information, etc. Leads Process Improvement Initiatives: Assists with developing solutions to improve the collection administrative process. Meets or Exceeds Standards for Productivity: Maintains productivity goals and standards set by the department. Ensures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity and provides remediation in a timely manner. Meets or Exceeds Standards for Quality: Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality of work RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Bachelors degree Should have at least 2 years experience as Team Lead / people management experience At least 3 years customer support experience in handling voice projects for US based client Experience in US Healthcare preferred Proficiency of MS Office (Word, Excel & Powerpoint) required. Must be detail-oriented and flexible to work in a fast-paced, dynamic environment. Knowledge of QC tools is preferred IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com Reagrds, Jitendra 7350534498

Job Opportunity for Team Lead Operations for International Voice Process at Cotiviti Hyderabad !! PRINCIPLE PURPOSE OF JOB The Team Lead has supervisory responsibility of the Audit Support Assistants on the appropriate team. Responsible for recommending, developing and implementing policies and processes that support the CCV Audit support and provider services along with document management process for the client and maintaining strong provider relations; manages Audit Support work to achieve goals; and monitors and ensures all activities performed are consistent with established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Successful performance in this position facilitates effectiveness of the audit, the quality of the results delivered, appropriate retention of records, and enhances the professional image and audit reputation of Cotiviti. JOB RESPONSIBILITIES Operations Management: Plans, schedules and coordinates the work of the department to achieve stated goals. Implements and utilizes metrics to monitor and ensure all activities are performed consistently within established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Provides Oversight Support: Serves as team lead and/or escalation path for data center, clients, providers, auditors, audit managers, and others by providing leadership and direction in responding to complex inquiries and solving complex operational problems. Actively recommends system or process improvements or enhancements that will increase productivity, quality or cost containment. Provides Enhanced Collections Support and Analysis: Provides expertise in collections support by reviewing, researching, investigating, negotiating and resolving issues for one or more accounts. Serves as a liaison between collectors, admin assistants, and auditors on complex issues and or dispute resolution, as indicated. Escalates sensitive issues to management, providing solutions as indicated. People Management: Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Builds and maintains positive internal working relationships with all department employees by communicating in a professional manner. Provides visual and verbal support to team by remaining accessible and maximizing time on the floor on a daily basis communicating unavailability to staff in advance. Performance Management: Provides guidance and effectively coaches employees to achieve desired results and overall performance, encouraging discussions for realistic achievement plans for long-term growth. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains consistency in applying company and departmental policy decision by accurately and timely documenting employee files, including attendance, performance information, documented warnings, time off requests, coaching information, training information, etc. Leads Process Improvement Initiatives: Assists with developing solutions to improve the collection administrative process. Meets or Exceeds Standards for Productivity: Maintains productivity goals and standards set by the department. Ensures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity and provides remediation in a timely manner. Meets or Exceeds Standards for Quality: Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality of work RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Bachelors degree Should have at least 2 years experience as Team Lead / people management experience At least 3 years customer support experience in handling voice projects for US based client Experience in US Healthcare preferred Proficiency of MS Office (Word, Excel & Powerpoint) required. Must be detail-oriented and flexible to work in a fast-paced, dynamic environment. Knowledge of QC tools is preferred IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com Reagrds, Jitendra 7350534498

Work Location:- Mayapuri & Noida (Sec-126) Mckenzie Tower, 6th Floor, C-97, Mayapuri Industrial Area Phase II, Mayapuri, New Delhi 110064 Fortune One, 5th Floor, Incuspaze Coworking Space Noida Sector-126 Key responsibilities: Implement and ensure Call Quality Audit. Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards. Provide detailed feedback to agents and team leaders regarding performance and service quality. Conduct regular calibration sessions with the agents. Collaborate with team leaders to improve overall service quality and customer satisfaction. Ability to provide constructive feedback in a positive manner. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer Experiences. Educational Qualification: Graduate and Above. Industry: BPO Previous Role: Quality Analyst Employment Type: Permanent Job, Full Time. Should have knowledge on quality tools. Should be Proficient in English & Hindi.