352 Attrition Control Jobs - Page 4

Roles and Responsibilities Manage daily store operations, ensuring efficient use of resources and optimal customer satisfaction. Oversee floor management, including visual merchandising, inventory control, and shrinkage reduction. Develop and implement strategies to achieve sales targets, improve profitability, and reduce attrition rates. Lead a team of retail staff members, providing guidance on KPIs such as KRA performance metrics. Ensure compliance with company policies and procedures while maintaining high standards of integrity. Desired Candidate Profile 1-6 years of experience in retail store operations or similar industry. Strong understanding of manpower handling, shrinkage control, and target achievement principles. Excellent communication skills for effective team handling and customer interaction. Ability to analyze data to drive business decisions (e.g., inventory optimization). Proficiency in using technology for reporting purposes (e.g., POS systems).

Graduate (any stream). 36 years of BPO experience , with at least 1–2 years as a Team Leader in Voice Process . Strong knowledge of Inbound/Outbound Voice Operations, Customer Handling, and Call Center Metrics . Excellent people management, coaching, and conflict resolution skills . Proficiency in MS Excel & reporting . Strong communication and interpersonal skills . Willingness to work in rotational shifts (including night shifts if required).

Graduate (any stream). 3-6 years of BPO experience , with at least 12 years as a Team Leader in Voice Process . Strong knowledge of Inbound/Outbound Voice Operations, Customer Handling, and Call Center Metrics . Excellent people management, coaching, and conflict resolution skills . Proficiency in MS Excel & reporting . Strong communication and interpersonal skills . Willingness to work in rotational shifts (including night shifts if required).

Role & responsibilities Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performance Will Be Responsible For Client Communication For His Process Need To Ensure Low Performers Are Motivated, To Get The Required Revenue From Them Ensure Prompt & Accurate Service & Achievement Of Target To Identify Training/Coaching Needs Of Team Members And Provide The Same To The Manager Should Have Good Knowledge Of MS Excel Good Communication Skills Team Handling Skills Key Skills : Email queue Knowledge Good analytical skills Time Management Ability to multitask Ability to work well in and promote a team environment Knowledge of NPS People management skills Flexible to adapt new workflows Excellent communication and comprehension skills are required Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task Preferred candidate profile :Immediate joiners/30 days notice

Job description Graduate / Undergraduate Excellent Communication Skills Min 1 year as TL on papers for international Voice Process Prefer immediate Joiners

We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Mysuru location. Candidate should have relevant experience in outbound Telesales (BPO Sales). Interested Candidates can call or WhatsApp their resume on 9311985242 (Sunita) or Share resume on given email Id - sunitaarya@paisabazaar.com Job Locations : Mysuru Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no losses or errors occurred while assisting customers. 7) Work towards ensuring zero cases of mis-selling / fraud in the processes. 8) Responding in a timely and effective manner to all internal communication. 9) Adheres to and supports company policies and practices. 10) Strong Team leading experience 11) Must know how to control Attrition and Shrinkage Candidate Profile: 1) Flexible to work in 6 days, roster off environment. 2) Good selling and negotiations skills. 3) Minimum 3 to 5 year experience in working in the areas of banking products. 4) Candidates should know BPO matrix Interested candidates share resume at sunitaarya @paisabazaar.com Note: Candidate should have experience in Banking products only

Roles and Responsibilities Manage a team of sales representatives to achieve targets and improve performance. Conduct regular training sessions to enhance product knowledge, soft skills, and customer handling abilities. Monitor team performance, identify areas for improvement, and implement strategies to reduce attrition and shrinkage. Analyze data to track key metrics such as sales volume, revenue growth, and customer satisfaction. CONTACT - HR KHUSHI [ 6306076355 ] MAIL - vermakhushi803@gmail.com

Job Title: Sr. Executive/ Executive- HR Ops Job Summary: We have an exciting opportunity for a results-driven out of the box thinking HR Person. The HR Person needs to work with other members of the HR Department and employees to help and support the company on functional human resource objectives. This role will have a strong responsibility upon Employee Engagement & HR Operations and best practices within the organization. Responsibilities: • Take the entire responsibility for the entire joining (Documentation, Induction, ID generation) & Exit (Exit interviews, Exit form fill up and FNF) formalities. • Ensure that HR policies and processes are consistently administered both in the department and companywide. • Provide coaching and conflict resolution to managers and employees, and work with other members of the HR team to make recommendations for improvements. • Facilitate employee relations issues as needed. • Record and manage employee information such as, but not limited to, personal data, , compensation, benefits, tax data, pf, esic, attendance, performance evaluations and termination information. • Process unemployment claims and assist in appeals when needed. • Clearly present information and prepare reports for management. • Actively participate in policy and procedure development. • Perform a wide variety of tasks; the ability to change focus quickly as demands change is essential. • Conduct investigations in employee and customer situations, including but not limited to, harassment, discrimination, and violation of company policies. • Use tact when expressing ideas or opinions. • Assess situations and make optimal and speedy decisions. • Display enthusiasm and promote a friendly group working environment. • Assist other HR areas as needed. • Take an active role in understanding the business and employee issues company wide Experience: 3- 5 Years in HR Ops Qualification: Graduate /MBA in HR Compensation: As per industry standard Shift- Rotational

Job Opportunity at iEnergizer: Team Leader - Operations (Voice Process) Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time management, leadership, and decision-making skills . Preferred Candidate Profile: Exceptional communication and organizational skills . Willingness to work in a 24x7 environment . Compensation: CTC: Up to 35,000 Interview Details: Contact Person : HR POOJA Contact Number : 7678370584 Email : pooja.bhardwaj@ienergizer.com Timing : Monday to Saturday, 2:00 PM - 5:00 PM Venue : iEnergizer, A-37, Gate No. 2, Sector-60, Noida (Near Sector-59 Metro Station) Additional Information: Candidates must reside in the hiring zone (Noida, Ghaziabad, East Delhi, or South Delhi). Those willing to relocate within a week or complete a virtual interview should WhatsApp their CV along with their name and "TEAM LEADER" to 7678370584 Refer your friends or share the details for more opportunities!

Job Title: Customer Service Team Leader Location: Gurugram Sec-32, Work from Office Company: Advatix Reports To: Customer Service Manager / Operations Manager Shifts- US Shift (Night Shift) Excellent Communication Skills Immediate Joiner only. Interested folks can share their CV- Hkaur2@advatix.com Call- 8448778081 Position Summary: We are seeking a dynamic and results-driven Customer Service Team Leader to guide and support a team of Customer Service Representatives (CSRs) in delivering exceptional customer experiences. The ideal candidate will be a natural leader, skilled communicator, and problem-solver with a strong understanding of logistics and service excellence. Key Responsibilities: Lead, mentor, and develop a team of customer service representatives to achieve performance targets and service standards. Monitor team performance through KPIs, including response time, resolution rate, CSAT, and quality assurance metrics. Handle complex or escalated customer issues with professionalism and a solutions-oriented approach. Conduct regular team meetings, performance reviews, and training sessions to ensure continuous improvement. Collaborate with cross-functional teams (operations, logistics, IT) to streamline processes and resolve systemic issues. Provide accurate reporting and insights to management, highlighting trends, challenges, and opportunities. Maintain up-to-date knowledge of company products, systems, and procedures to guide the team effectively. Ensure adherence to company policies, procedures, and compliance standards. Qualifications: Bachelor's degree in business, Communications, Supply Chain, or a related field preferred. 3+ years of experience in customer service, with at least 1-2 years in a team lead or supervisory role. Experience in logistics, eCommerce, or supply chain environments is highly desirable. Strong leadership and coaching skills with a passion for team development. Excellent verbal and written communication skills. High proficiency with customer service tools and platforms (e.g., Zendesk, Salesforce, Freshdesk). Ability to manage time, prioritize tasks, and thrive in a fast-paced environment.

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

TEAM LEADER || INTERNATIONAL BPO || Bangalore and Gurgaon On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Bangalore and Gurgaon Gurgaon CTC - Up to 12 LPA Bangalore CTC - Up to 8 LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Kindly share your resume on Janhavee.jadhav@poonawallafincorp.com Principle Accountabilities: To manage a team of sales Associates To control shrinkage and attrition of sales team Team Lead needs to monitor calls and provide regular coaching and mentoring to sales associates and track low performers in team. Need to ensure CMS reports related to team staffing, AHT etc are maintained. Track AUX adherence and ensure discipline is maintained within the team. Drive sales and ensure achieving the same Month on Month. Identifying training requirements within the team and getting the training conducted To work on overall team development Desired Profile: Graduate/Postgraduate in any stream 2-3 years experience in Sales (Preferably for lending products) Excellent communication skills (verbal and written) Should be aware about lending concepts. Should have good interpersonal skills. Self-motivated and a self-starter Should have good knowledge of MS office. Should have good presentation skills. Should have problem solving and decision-making skills Office Address: Bangalore: #36, HM ASTRID,2ND & 3RD FLOOR, NEAR MINERVA CIRCLE, JC ROAD, BANGALORE, 560002. Kolkata: Poonawalla Fincorp, Smart works Victoria Park 9, Victoria Park, GN 37/2, GN Block,7th Floor, Sector V, Bidhannagar, Kolkata, West Bengal 700091 Delhi: Plot no 11, 5th floor, Prem Dohil sadan, Rajendra Place, New Delhi - 110008

HR Name: Srujan Devabhaktuni Contact : 8008286655 Email Id: Srujan.devabhaktuni@marketstar.com Role: Team Lead. Experience: 3+ Years Location: Hyderabad About the Client: A technology company that connects consumers with their favorite local businesses in more than 25 countries across the globe. Founded in 2013, our client builds products and services to help businesses innovate, grow, and reach more customers. the focus is on building infrastructure for local commerce, enabling merchants to thrive in the convenience economy, giving consumers access to more of their communities, and providing work that empowers. Role and Responsibilities: Driving client KPIs Stakeholder Management Maintaining Attrition & Shrinkage of the team Performance Management Handling customer complaints and resolving issues that employees are not authorized to handle on their own Dealing with schedule changes, employee call-ins, and other staffing issues. Filling in for absent employees as needed to ensure the smooth operation of the business. Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks. Delegating tasks to employees. Keeping day-to-day activities organized. Recruiting and interviewing new hires. Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly. Training employees in proper safety procedures and providing training updates as needed. Conflict Management - Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment. Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials. Managing projects as assigned and organizing teams to assist in these efforts. Preferred Skills and Requirements: Minimum 3-years of Team Lead experience on papers is mandate Proven work experience as a team leader or supervisor. In-depth knowledge of performance metrics. Good PC skills, especially MS Excel. Excellent communication and leadership skills. Organizational and time-management skills. Decision-making skills. Graduate in any stream. Sense of ownership and pride in your performance and its impact on the companys success. Critical thinking and problem-solving skills. On-the-job training. Confidence and skillful negotiating skills. Strong organizational skills to give the team direction. Critical Competencies: Attention to detail. 2 years minimum on people manager role. Strong Communication Skills. Leadership Motivation Skills. Whats in it for you? Constant Learning and an entrepreneurial growth mindset. Employee centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Wellbeing sessions, real time grievance redressal and work flexibility.We are a people-first organization with policies and process that help you bring the best version of yourself into work including fast track growth for high potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success

Manage a team of 15 to 20 agents for Insurance Sales process.

Role & responsibilities :- Manpower Management, Employee EngagementGrievance HandlingAttrition ManagementEmployee RelationsPerformance AppraisalHR Policy FormulationHR PoliciesEmployee RetentionEmployee GrievancesGrievance ManagementAttrition Control Preferred candidate profile :- Hotels & Restaurants Retail Courier / Logistics - Logistics Tech Courier / Logistics - Other

Minimum 2–3 years of experience as a Team Lead (on paper) in International BPO Minimum Graduation Immediate joiners preferred Rotational shifts only (no fixed shifts) Office-based role with 2-way cab facility 1 rotational weekly off

About Client Hiring for One of the Top most Prestigious Multinational Corporations!!! Job Title : Team Lead Operations Qualification : Team lead position : Only graduate Relevant Experience : Team Lead position - 5+ years in customer service and minimum 1 year as SME / Specialist or Team lead Must Have Skills : 1.Excellent communication and leadership skills 2.Strong analytical, coaching, and conflict resolution abilities 3.Proficient in contact center tools and CRM systems 4.Flexible to work in rotational night shifts Good Have Skills : Manage a team of customer service representatives, ensuring high-quality service delivery, performance optimization, and compliance with process standards. Roles and Responsibilities : 1.Lead, mentor, and manage a team of voice agents in an international process 2.Track and improve KPIs such as AHT, CSAT, and call quality scores 3.Conduct daily huddles, coaching sessions, and performance reviews 4.Manage escalations, ensure SLA adherence, and implement process improvements 5.Ensure compliance with quality standards and company policies 6.Generate and present performance reports to management 7.Collaborate with training teams and contribute to continuous improvement Location : Bangalore CTC Range : Not disclosed Notice Period : Immediate - 30 Days Mode of Interview : Virtual Shift Timing : Rotational Shift Mode of Work : Work From Office Thanks & Regards, HR Darini Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 080- 67432405 Whats app number : 9591269435 | Darini@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************

Job description Company: Prochant India Location: India Land CHIL SEZ IT Park, Saravanampatti, Coimbatore Experience Required: 5+ Years (Corporate HRBP experience mandatory) Industry: Healthcare / RCM / BPO Role Category: HR Business Partner Shift Timing: 6:30 PM 3:30 AM IST Working Days: Monday to Friday Job Description Prochant is hiring an experienced HR Business Partner (HRBP) to lead employee-centric HR functions, act as a strategic advisor to leadership, and enhance employee engagement and retention. If you are passionate about people, culture, and data-driven HR strategies, this is the role for you. Key Responsibilities Partner with leadership to implement effective HR strategies aligned with business goals Drive employee engagement and satisfaction initiatives across teams Manage employee grievances, conflicts, and provide sound resolution Analyze attrition and retention data; provide actionable insights Lead end-to-end onboarding and induction activities Identify training needs and coordinate development programs Monitor succession planning and workforce performance Ensure compliance with HR policies, procedures, and statutory norms Contribute to continuous improvement of HR policies and workflow management Skills Required HR Business Partnering Employee Engagement Grievance Handling Attrition Analysis & Data Handling Strategic HR Initiatives Onboarding & Induction Programs Talent and Workforce Management HR Policy Implementation Excellent Communication & Interpersonal Skills Strong Problem-Solving & Analytical Ability Key Requirements Education: MBA / MSW / MA in HR or relevant specialization Experience: Minimum 3 to 5 years in Human Resource Business Partner roles Mandatory: Corporate HRBP experience Preferred Industry: Healthcare / RCM / BPO (preferred but not mandatory) Perks and Benefits Salary: Best-in-Industry Appraisal Cycle: Performance-Based Reviews Shift: Night Shift (6:30 PM to 3:30 AM IST) Work-life Balance: 5 Days Working (Mon to Fri) Excellent Growth Opportunities Contact Details : Contact Person: HR Albert James Mobile/WhatsApp: +91 8807264814 (Available between 11 AM 7 PM IST) (Mon - Friday) Email: albertjames@prochant.com How to Apply: Share your resume via WhatsApp or Email. About Prochant Prochant is a leading healthcare RCM solutions provider committed to delivering performance-driven results. At Prochant, we value innovation, excellence, and a people-first approach to everything we do. Take the next step in your career and join us at Prochant India Pvt Ltd!

Hiring Now: Team Leader IDFC (Juinagar) Openings: 5 Education: Graduate Experience: On-paper TL in BPO & Banking Sales (Cross-sales welcome) Preference : Credit Card Sales background Skills: Excellent English communication Salary: Up to 40k in-hand *Be a part of a leading banking sales team Apply Now!* HR Rupali- 8793837960

Job Title: HRBPJob Location: Vadodara (onsite)Shift Timings: 5:30 PM to 2:30 AM IST(US Shift) What youll do: You'll partner with business leaders to develop and execute HR strategies which are focused on talent management, organizational effectiveness, workforce planning, and employee engagement. The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company. A true hands-on approach as well as the ability to successfully monitor the pulse of the employees to ensure a high level of employee engagement. A strong solution focus and comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions. Work on Strategic Projects in diverse areas of interest with intersections leading to innovation, cross-functional leverage and contextual applications toadd/unlock/create value. Work closely with the managers on each case & Identifying training needs& recommending those to the Manager. Opportunity to design new HR processes/changes to HR processes in performance management, recruitment and rewards areas. What You'll Need: MBA with specialization in HRM Team Handling Experience Ability to work on multiple projects/assignments High on assertiveness and project management Detail orientation, ability to read and present numbers/data/trends Very good communication skills (verbal and written) Bonus Points If : Multitasking - Juggle multiple projects and tasks simultaneously

Role & responsibilities Team Leader- Operations Roles and Responsibilities : 1. Should exhibit People Management Skills. 2. Should be aware of the various Operations and Client Metrics. 3. Strong analytical, solving skills with strong MS Excel skills. 4. Needs to have the drive to achieve given targets. 5. Process adherence (Check, analyze, Control & Improvement). 6. Drive & adhere to Policies & Procedures. 7. Should be well versed in coaching & providing feedback 8. Basic exposure to excel. 9. Good process knowledge and Good interpersonal skills 10. The candidate should be possess the following skills - People Management skills - Client Management skills - Process Management skills - Coaching and Training - Feedback and Performance Management skills - Controlling of Attrition & Shrinkage, SLA , AHT ,CSAT , Schedule Adherence - Retention & BQ Management, Behavior Issue Education Target : Minimum Graduate (Any Bachelors Degree) US Shift : Starting Window 5.30 pm 8.30 am 5 Days Working profile Rotational Shift & Rotational Off

Foundever is currently seeking a Team Leader Operations for their Telecom Process into ISP for Navi Mumbai location. If you are interested in this opportunity, please apply using the link provided. Join our team and be a part of our dynamic work environment. Lead and supervise a team to meet operational goals Develop and implement strategies to improve processes Monitor performance and provide feedback Ensure compliance with company policies and procedures 80% Inbound 20% Outbound (cross & upselling). Education : HSC /Grad Experience : Minimum 1 year of experience as a TL on paper Process : Experience in Telecom Voice Process is mandatory (International) Background : BPO Experience Shift Window : 24 x 7 processing days Week offs : Any 2 days in a week Location : Airoli Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage ,Schedule Adherence ,Login Hours Breaks ,CSAT, DSAT ,AHT Quality Bottom Quartile Management, NPS, Upselling Notice Period : Minimum 30 days or immediate Required Skills Strong leadership abilities Excellent communication skills Problem-solving skills Preferred Skills Experience in a similar role Knowledge of industry best practices

Key Deliverables: Manage and oversee large-scale blue-collar workforce operations, focusing on recruitment, deployment, and exit processes. Handle attendance, attrition, and absenteeism management, ensuring compliance with company policies. Address payroll-related queries, manage incentive calculations, and ensure timely payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Role Responsibilities: Lead employee engagement initiatives and promptly address grievances. Implement strategies for attrition control and ensure employee retention. Collaborate effectively with internal and external stakeholders to enhance HR operations. Oversee payroll management and ensure accurate employee payments and incentives.

Key Deliverables: Manage and oversee large-scale blue-collar workforce operations, focusing on recruitment, deployment, and exit processes. Handle attendance, attrition, and absenteeism management, ensuring compliance with company policies. Address payroll-related queries, manage incentive calculations, and ensure timely payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Role Responsibilities: Lead employee engagement initiatives and promptly address grievances. Implement strategies for attrition control and ensure employee retention. Collaborate effectively with internal and external stakeholders to enhance HR operations. Oversee payroll management and ensure accurate employee payments and incentives.