352 Attrition Control Jobs - Page 3

As a Recruiter specializing in blue-collar hiring, you will play a crucial role in sourcing, screening, and onboarding warehouse staff, packing station workers, and delivery personnel for Handpickd in Gurgaon. Your primary responsibility will be to identify and source blue-collar candidates through various channels such as job portals, agencies, local networks, and referrals. You will build and maintain strong relationships with manpower supply agencies and vendors to ensure a continuous flow of workers. Additionally, you will be required to scout candidates by visiting local labor hubs, markets, and worker communities. You will conduct initial screenings, coordinate interviews, and assess candidates" fit for warehouse and packing roles. Ensuring a steady pipeline of workers as per operational needs and overseeing document verification and compliance during the onboarding process will be part of your responsibilities. Moreover, you will work on strategies to retain workers and maintain workforce stability, as well as coordinate with the operations team to forecast hiring needs and plan accordingly. The ideal candidate for this role should have 3-5 years of experience in blue-collar recruitment, preferably in industries such as FMCG, logistics, warehousing, or e-commerce. You should possess a strong network and contacts in labor supply chains, agencies, and workforce communities. Your proven ability to hire at scale, excellent communication, and negotiation skills, along with the ability to work in a fast-paced, high-pressure environment with quick turnarounds, will be essential. Basic knowledge of labor laws and compliance will be a plus. Join Handpickd to be part of a mission-driven company transforming the fresh produce supply chain and have the opportunity to build and streamline the hiring process for a fast-growing startup. Experience a dynamic and fast-paced work environment with growth opportunities by applying now and contributing to Handpickd's growth journey. This is a full-time position with day, night, and rotational shifts available. Fluency in English is preferred, and the work location is in person.,

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office ** THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD ** Designation : - Senior Team Leader Role : - Handling Customer Service Team Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs) + (night shift) Week-Off : - 2 Rotational Week-off Age Criteria : - 25 to 37 Roles and Responsibilities: 1. Develop and implement effective training programs to enhance team performance and productivity.2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSat), Agent Evaluation Scores etc. to drive business growth & overall performance metrics.4. Ensure compliance with quality standards and regulatory requirements.5. Manage a team of customer service representatives to achieve operational excellence in Inbound Voice Process.6. Oversee daily operations, ensuring efficient use of resources and effective communication among team members. 7. Provide coaching and guidance to team members on product knowledge, sales techniques, and customer service standards. 8. Ensure compliance with company policies, procedures, and regulatory requirements. Desired Candidate Profile: - 1. 4-6 years of experience in BPO industry with expertise in Inbound Voice Process.2. Proven track record of managing teams effectively using TL methodologies.3. Strong understanding of people management principles including recruitment, training, development & retention strategies. 4. Strong people management skills with ability to lead cross-functional teams effectively. 5. Excellent communication skills for building strong relationships with customers and internal stakeholder Required Skills: - 1. Excellent Communication 2. Good Thought Process3. Graduation Mandatory. Additional qualification is an added advantage 4. Have handled various projects.5. Service Voice Process Background6. Open Industry Interested can share their resume on below mentioned number Anamika - 8928849384

TEAM LEADER || INTERNATIONAL BPO || GURGAON AND BANGALORE On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) CTC - Up to 12.5LPA GURGAON AND BANGALORE Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Dear, Role: Team Leader (HealthCare) Experience: 3+Years Location: Gurugram PayRoll Company: Inoventive IT Services Pvt Ltd....https://www.inoventiveit.com/ https://www.linkedin.com/company/inoventiveit-services-private-limited/ Responsibilities: Setting Clear Goals : Defining and communicating objectives to align the team with organizational goals. Project & Task Management : Overseeing daily operations, managing the allocation of resources, and tracking progress towards targets. Strategic Planning : Developing strategies to achieve team objectives and contributing to business initiatives. Team Management & Motivation Delegating Tasks : Assigning work to team members based on their expertise and developing their skills. Motivating & Inspiring : Fostering a positive work environment and motivating team members to achieve their full potential. Coaching & Development : Providing advice, feedback, and training to develop individual strengths and improve weaknesses. Conflict Resolution : Facilitating the resolution of internal team conflicts to maintain a healthy working dynamic. Communication & Reporting Facilitating Communication : Creating an environment with open communication and ensuring information flows effectively to and from the team. Reporting Progress : Monitoring team performance and reporting on progress, challenges, and successes to stakeholders and management. Operational & Oversight Responsibilities Problem-Solving : Identifying and resolving issues that hinder team progress or affect operations. Monitoring Performance : Tracking key metrics to evaluate the team's performance and ensuring it aligns with objectives. Leading by Example : Acting as a role model for the team in terms of behavior, work ethic, and commitment to goals. Please acknowledge the JD. And share your updated resume. Thanks & Regards Kalpana Yadav HR Team Inoventive IT Services Pvt Ltd

Roles and Responsibilities Manage a team of sales professionals to achieve targets and improve customer satisfaction. Develop and implement strategies to reduce shrinkage, attrition, and improve CSAT scores. Monitor team performance metrics such as AHT, Shrinkage, Attrition, CSAT, Sales process adherence. Identify areas for improvement and take corrective actions to optimize team productivity.

Job Summary: We are seeking an experienced Human Resources Manager to join our real estate company. The successful candidate will be responsible for managing all aspects of human resources, including recruitment, employee relations, benefits, and compliance. The ideal candidate will have a strong background in HR and experience working in the real estate industry. Key Responsibilities: 1. Recruitment and Hiring: Develop and implement recruitment strategies to attract top talent in the real estate industry. 2. Employee Relations: Foster positive employee relations, resolve conflicts, and provide guidance on company policies and procedures. 3. Benefits and Compensation: Develop and administer employee benefits and compensation programs. 4. Compliance: Ensure compliance with labor laws, regulations, and industry standards. 5. Training and Development: Design and deliver training programs to enhance employee skills and knowledge. 6. Performance Management: Develop and implement performance management systems to evaluate employee performance. 7. HR Policies and Procedures: Develop, implement, and maintain HR policies and procedures. 8. Employee Engagement: Develop strategies to enhance employee engagement, retention, and productivity.Role & responsibilities Preferred candidate profile

Team Leadership and Supervision Lead, motivate, and manage a team of customer service agents to achieve performance targets. Conduct regular one-on-one meetings with team members to provide feedback, coaching, and performance reviews. Ensure that team members are adhering to company policies, procedures, and best practices. Manage team schedules, ensuring adequate coverage and addressing any absenteeism or shift changes. 2. Performance Monitoring and Reporting Monitor and evaluate team performance against KPIs (Key Performance Indicators) such as quality, productivity, and customer satisfaction. Prepare daily, weekly, and monthly reports on team performance, highlighting areas of improvement and success. Ensure that team members meet or exceed individual performance targets related to service quality, resolution time, and customer satisfaction. 3. Customer Escalation Management Handle and resolve escalated customer complaints or issues that agents cannot resolve. Ensure that customer concerns are addressed promptly and professionally, maintaining a high level of customer satisfaction. Support agents in handling difficult or complex customer queries by providing guidance and solutions. 4. Motivation and Engagement Foster a positive and motivating work environment, encouraging teamwork and collaboration. Recognize and reward team achievements and individual contributions to boost morale and job satisfaction. Organize team-building activities and promote a healthy work-life balance. 5. Operational Efficiency Collaborate with the operations management team to improve processes, reduce inefficiencies, and enhance customer experience. Ensure that the team meets daily and weekly operational goals, including response times, resolution rates, and customer satisfaction metrics. Handle administrative tasks such as attendance, performance tracking, and team resource allocation. 6. Communication and Coordination Act as the main point of contact between team members and senior management or clients. Communicate operational changes, updates, and initiatives to the team clearly and effectively. Liaise with other departments (e.g., HR, IT, training) to resolve any team-related issues or concerns. All Interested candidates, may share their CVs @ hr.delhi@everestfleet.com or may WhatsApp @ 9324952722.

Job Description For TL-Sales: Responsible for managing the operations seamlessly and timely SLA delivery, along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health Insurance) Establish & Manage Relationships / Engagement with the Clients. Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, reporting responsibilities Managing day-to-day Sales targets (B2C Sales) To monitor and document the work schedule of staff and absences. Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the expectations from the teams, and providing updates Ensure that all audit-related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor the Team lead so that they can manage their teams better To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams. To be the Key contact for all problems and queries with the specific business assigned. Take on special projects as per business need Action-Oriented, Integrity and Trust, Perseverance Command Skills, Problem Solving, Drive for results, Standing along and Directing Others, Managing & measuring work. Ability to handle sales pressure Excellent verbal and written communication skills Strong external and management reporting skills. Locations: Delhi NCR, Ranchi, Pune, Mumbai ISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorised by Function Heads; Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objectives; Ensure the safeguarding of information in their possession; Accepts responsibilities for the operation and protection of information assets; and Perform the work as delegated by the Function Head. Desired Skills and Experience- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Insurance (Health/Motor/Life) Sales: Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect the Performance Criteria Ability to lead employees on their team to the performance of the Performance Criteria. What Do we offer: Best CTC in the industry along with per-month incentives, medical insurance, and Gratuity. Interested candidates can share their updated resume at: krishanswarnkar@policybazaar.com, Or Can reach out on 8448684083

Key Responsibilities: Performance Monitoring: Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores to assess agent performance and identify trends. Feedback and Support: Providing constructive feedback to agents, offering examples of best practices, and brainstorming ways to improve specific behaviors and processes. Training: Developing and delivering training programs for new hires and existing agents to enhance their skills and knowledge. Collaboration: Collaborating with call center management and other departments to identify training needs and implement strategies to improve customer service. Process Improvement: Identifying areas for process improvement within the call center to enhance efficiency and effectiveness. Reporting: Preparing reports on team performance and customer service metrics to track progress and identify areas for further development. Handling Escalations: Assisting agents in handling escalated customer issues with professionalism and diplomacy. Skills Required: Strong Communication Skills: Excellent verbal and written communication skills are essential for effective coaching and feedback delivery. Active Listening: The ability to actively listen to agents' concerns and understand their challenges is crucial for providing relevant and effective coaching. Problem-Solving Skills: The ability to identify and resolve issues that agents may be facing in their daily work. Leadership Skills: The ability to motivate and guide agents to achieve their full potential. Call Center Knowledge: A strong understanding of call center operations, customer service principles, and sales techniques. Proficiency in Call Center Software: Familiarity with call center software and systems is important for monitoring performance and analyzing data. Designation : Team Coach Role: Team Leader Industry Type: Emergency Medical Services

Roles and Responsibilities Manage daily store operations, ensuring efficient use of resources and optimal customer satisfaction. Oversee floor management, including visual merchandising, inventory control, and shrinkage reduction. Develop and implement strategies to achieve sales targets, improve profitability, and reduce attrition rates. Lead a team of retail staff members, providing guidance on KPIs such as KRA performance metrics. Ensure compliance with company policies and procedures while maintaining high standards of integrity. Desired Candidate Profile 1-6 years of experience in retail store operations or similar industry. Strong understanding of manpower handling, shrinkage control, and target achievement principles. Excellent communication skills for effective team handling and customer interaction. Ability to analyze data to drive business decisions (e.g., inventory optimization). Proficiency in using technology for reporting purposes (e.g., POS systems).

We are looking for dynamic HR Business Partners to join our team at Access Healthcare Services. Job Title: HR Business Partner Location: Ambattur Estate, Chennai Experience: 3 - 5 Years Work Mode: Work from office Shift Time: 6:30 PM to 3:30 AM - Cab provided for both pickup and drop Key Responsibilities: Partner with business leaders and managers to improve employee productivity and retention. Manage headcount across multiple locations. Drive employee engagement, retention strategies, and counseling initiatives. Conduct skip-level meetings and one-on-one discussions. Address employee grievances and ensure timely resolution. Manage attendance and leave systems. Coordinate induction and new hire orientation programs. Act as an escalation point for unresolved employee relation issues. Organize R&R events and celebrate key organizational days. Interested candidates with the above-mentioned experience, please share your updated resume to jerlinbetsy.m@accesshealthcare.com

Roles and Responsibilities Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards. Contact - 9594690866 - Neelam Shah Neelam.Shahu@teleperformancedibs.com

Designation : Team Lead / AM / DM Work Station: Chennai ( Adyar ) Shift : General Shift - 09:30 to 06:30 Roles and Responsibilities Manage a team of associates to achieve Service and Sales Deliverables, ensuring effective communication and collaboration among team members. Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity. Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations. Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth. Ensure compliance with company policies and procedures while handling customer escalations effectively. Qualifications & Experience Graduate/Postgraduate in Business Administration, Customer Experience, or related field. 510 years of experience in complaint management, customer service operations, or customer experience roles. Experience in handling regulatory compliance and audits (preferred in BFSI, Telecom, or Service industries). Exposure to CSAT/NPS program management and analytics. Drop your resume to HR-Mathivanan- 9025990566 / mathivanan.s@matrimony.com

Job description: Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Candidate must be able to speak fluent with either Kannada or Malayalam Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share the resume. PavithraS19@hexaware.com; Contact Number: 9626261016

Hiring for Indias Leading B2B / E-commerce Company Process Designation: Team Lead Experience: 2 to 5 Years Minimum Qualification: A minimum of 65% marks in 10th, 12th, and graduation Location: Noida JOB DESCRIPTION Organize and manage a small team of 7-8 project delivery executives. Teach and train team members on various process strategies. Fulfill Catalog needs as per Client Demand and Organization SOP. Prior Knowledge/Experience on an E-commerce platform will be a plus. Good knowledge of web applications and their functioning (Internet, Search Engines, Digital Marketing, etc.). Applicant should possess strong Email handling skills. Provide strategic initiatives and recommendations for improvements and systems enhancements of the process. Ensure objectives are achieved within given time frames, meeting or exceeding support requirements. Collect success metrics and prepare reports to identify work accomplishments of the team. Coordinate the preparation, presentation, and communication of work-related information to the Manager. Requirements: Looking for candidates from Delhi/NCR only or ready to relocate. Candidate should be proficient in written and verbal communication skills. Report Management and data handling (Basic Excel skills).es If you are interested please share your resume on hemlata.1@indiamart.com or contact 8923034339

Roles and Responsibilities Manage employee life cycle activities such as recruitment, onboarding, training, performance management, and separation. Handle employee grievances and engagement initiatives to improve overall workforce satisfaction. Conduct exit interviews to identify areas for improvement in retention strategies. Develop and implement policies related to HR operations, including business partnering with stakeholders. Ensure compliance with company's HR policies and procedures. Desired Candidate Profile 5-10 years of experience in an HRBP and HR Operation. Strong understanding of employee life cycle activities (recruitment-separation) and ability to manage multiple projects simultaneously. Excellent communication skills for effective grievance handling and redressal processes. Ability to analyze data from exit interviews to inform retention strategies. Please share the updated resumes at puja.vishwakarma@startek.com or srinetra.mukherjee@startek.com

Role & responsibilities 1) Oversee daily store operations, ensuring smooth functioning of all departments (grocery, apparel, FMCG, etc.). 2) Drive sales targets, monitor KPIs, and implement strategies to increase footfall and conversion rates 3) Reduce shrinkage, monitor expiry and damage, and ensure proper stock rotation (FIFO). 4) Ensure high customer satisfaction through efficient service, complaint resolution, and staff training 5) Ensure attractive and organized displays in line with marketing guidelines. 6) Recruit, train, schedule, and manage store staff.

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Manya 95224 65846 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Job Opportunity at iEnergizer: Team Leader - Operations (Voice Process) Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time management, leadership, and decision-making skills . Preferred Candidate Profile: Exceptional communication and organizational skills . Willingness to work in a 24x7 environment . Compensation: CTC: Up to 35,000 Interview Details: Contact Person : HR POOJA Contact Number : 7678370584 Email : pooja.bhardwaj@ienergizer.com Timing : Monday to Saturday, 2:00 PM - 5:00 PM Venue : iEnergizer, A-37, Gate No. 2, Sector-60, Noida (Near Sector-59 Metro Station) Additional Information: Candidates must reside in the hiring zone (Noida, Ghaziabad, East Delhi, or South Delhi). Those willing to relocate within a week or complete a virtual interview should WhatsApp their CV along with their name and "TEAM LEADER" to 7678370584 Refer your friends or share the details for more opportunities!

Responsibilities: Lead a voice process team of 15–20 associates. Ensure quality, performance, and process compliance. Handle client escalations and ensure timely resolution. Drive continuous improvement initiatives. Required Candidate profile Eligibility: Graduate in any discipline. Minimum 1 year of experience as a Team Leader in Voice/Customer Service. Strong communication, leadership, and people management skills.

Requirements of Team Leader Exp.in Social Media /email process / Chat Process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Dear Candidate We have urgent opening in 102/108 Ambulance services at Uttar Pradesh for the post of Team Leader .please find the details below & share your resume , if Interested. Company :102/108 Ambulance Services Location :Lucknow Responsibilities: Team Management, Attrition management, Shrinkage, AHT, CSAT, SLA Management, Briefing, Call flow Education : Any Graduate Must be comfortable to work in rotational shift Share your updated resume at the earliest up108_hr5@emri.in

JD Team Leader: Must be aware of shrinkage, attrition, AHT, NPS, CSAT,KPI,KRA,SLA, etc. Must be from BPO industry. Salary: Bangalore - 5 lpa Nagpur - 4.2 lpa Mumbai - 5-6 LPA . HR Manya 95224 65846 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people