523 Attrition Control Jobs - Page 21

Role & responsibilities Legal and Medical Operations Downloading, uploading, and allocating legal/medical cases. Monitoring and ensuring TAT adherence for all workflows. Reviewing daily emails, prioritizing workload, and documenting daily operations. Team & Work Management Managing PWM (Production Workforce Management) and task dashboards. Forecasting volume, resource planning, and rostering. Handling rush requests, overtime planning, and effective task distribution. Conducting quality checks and sharing performance insights. Organizing daily huddles, monthly reviews, and HR meetings. Reviewing and approving leaves through HRMS systems (e.g., People Strong). Managing leave planners, shift ro...

Warm Greetings from Dhaninfo! We are hiring for a Team Leader with International BPO Voice Experience. Location: Pune Shift: US Shift (Night Shift) Looking for immediate joiners Experience: 3+ years (including 2+ years in a Lead role) As a Team Lead you will be responsible for driving team performance, fostering a positive work environment, and ensuring that team objectives are met effectively and efficiently. Key Responsibilities: 1. Create an inspiring team environment with an open communication culture. 2. Lead, mentor, and motivate a team of operations staff, ensuring adherence to company policies, procedures, and best practices. 3. Provide training, guidance, and development opportuniti...

Roles and Responsibilities Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Desired Candidate Profile Minimum 3 years of experience in BPO/Call Centre In which 1.5 years of experience as a Team leader with a focus on customer service. Strong understanding of KPIs such as AHT, KRA, TAT, and CSAT. Excellent leadership skills with ability t...

Team Leader in US Healthcare RCM overseeing daily operations, ensuring team targets, quality, and compliance. Guides and supports staff in billing functions. Drives performance, training, and process improvements. Vacancies:AR, payment posting, VOB

Job Description For TL-Sales: Responsible for managing the operations seamlessly and timely SLA delivery, along with Maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, and reports responsibilities. Managing day-to-day Sales targets (B2C Sales) To monitor and document the work schedule of staff and absences. Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for...

Hello Jobseekers!! Greetings From Shining Stars ITPL "We are seeking motivated and experienced Team Leaders to join one of the fast-paced BPO team. The ideal candidate will be responsible for leading, coaching, and motivating a team of customer service/sales representatives to achieve and exceed performance goals." As a Team Leader, you will be responsible for managing, coaching, and motivating a team of BPO agents. Your primary goal will be to drive team performance, ensure all service level agreements (SLAs) are met, and foster a positive and productive work environment. You will be a key player in the daily operations, helping your team succeed and grow professionally. NOTE: - Immediate J...

Manage day-to-day operations of the restaurant in an effective manner Ensure thorough team communications via daily briefings & staff training Ensure a high degree of customer relationship management Ensure complete understanding of the POS and menu

Location: Gurugram Notice Period: Immediate Joiners Preferred About Policy Bazaar Partners PBPartners is the B2B arm of PolicyBazaar.com, Indias largest online insurance marketplace. We empower insurance advisors and partners with innovative tools, training, and support. At PbPartners, we believe in aligning people strategies with business goals to drive high performance and impact. As the Team Lead HR Business Partner (North) , you will serve as a strategic partner to business leaders, managing HR initiatives for Tech and Corporate employees across the region. You will be responsible for aligning HR processes with organizational objectives, fostering employee engagement, ensuring compliance...

Position: GIS Group Leader (Non-Voice Process) Experience: Minimum 2 years of documented team leading experience with exposure in GIS Mapping. Responsibilities: Team handling, coordination, shrinkage and attrition control, KPI management. Skills Required: Strong knowledge of mapping, navigation, ArcGIS, and GIS tools. Notice Period: Immediate to 30 days. Shift: US shift timings, 5 days work from office, rotational shifts, 2 rotational days off per week. Perks & Benefits: Both side cab facility within 30 kms from Gopanpalle Wipro Hyderabad Campus; free meal facilities.

1. Team Leader Education : HSC /Grad Experience : Minimum 1 year of experience as a TL Process : International (International Process only should apply) Background : BPO Experience Shift Window : 24 x 7 Week offs : Any 2 days in a week Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage Notice Period : Minimum 30 days or immediate

Key Responsibilities: -- Required Sales Team Leader -- Lead a team of Tamil , Telegu , English , kannada, Marathi , Bangali & Malayalam -speaking customer service agents. -- Monitor and manage daily team performance metrics (AHT, CSAT, FCR, etc.). -- Handle escalated customer issues and ensure timely resolution. -- Provide regular coaching, feedback, and performance reviews. -- Prepare daily/weekly/monthly performance reports. -- Conduct team meetings and briefings to update on process changes and targets. -- Ensure team adherence to quality standards, processes, and compliance guidelines. -- Coordinate with internal departments for smooth workflow and escalations. -- Identify training needs...

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance ,attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensu...

We have an urgent hiring for HRBP-Role for Noida Location. Roles and Responsibilities - Drive governance on critical human resource metrics such as employee Grievances, retention, engagement . - Operate independently & ensure employee satisfaction & development of the team be leading training, mentoring, HR initiatives and best Practices. - Directly interact with the customer and you should have phenomenal Stakeholder Management skills - Lead the way in implementing change initiatives related to culture, performance, recognition and policies - HR programs related to manpower planning & recruitment, Vendor mgmt., BGV & Onboarding, leave and attendance mgmt. employee engagement, performance ma...

Min. 6 years of Overall Experience in Voice / Email / Chat process Relevant Experience – Minimum 2 year as an Assistant Manager Operations in Customer Service Industry. candidates should be graduate with excellent communication .Interested apply

Warm Greetings from Rivera Manpower Services! We are hiring for a Team Leader with International BPO Voice Experience for a leading MNC! Location: Bangalore Shift: US Shift (Night Shift) Joiners: Immediate or up to 30-day notice period Experience: Minimum 6 years of total experience in international BPO voice process Minimum 2+ years of experience as a Team Leader (on paper) Should have managed a team of 25- 30 agents Call or WhatsApp Now to Book Your Interview: 7829336034 / 7829336202 /9986267393 (Timings: 10 AM 6 PM | Monday to Friday) Title: Team Lead Subtitling Coordination Reports to: Assistant Manager, Subtitling Coordination About the Company As the worlds leading multidisciplinary se...

WFO Job Location Mohali International Voice Process Rotational Shifts 5 Days working Immediate Joining Eligibility: Min. 2 years of Team Handling Voice Exp required in BPO On Paper exp needed Graduation Mandatory Interested Call 9815111359 Baljit Required Candidate profile Cv Criteria : Prior Experience and Last salary must be mentioned The experience must be on paper Must be aware about KPI's Flexible for 24X7 Shifts Good Customer Handling Skills

Team Management:Supervise and mentor a team of customer service/financial advisors, ensuring high engagement and performance. Process Oversight:Monitor day-to-day operations of the BFSI process, ensuring adherence to SLAs, compliance call 7697428237 Required Candidate profile Prior exp in healthcare in Claims process Or Any International BPO Exp. Experience: Minimum 3 years in a BPO Healthcare process, with at least 1 year as a Team Lead.

We are looking for a Team Lead in GIS domain. Candidate should have min 2 year of exp as a team lead with strong knowledge in attrition, shrinkage, people management and client management. Knowledge in GIS is not mandatory. 24*7rotational shift with 2 rotational week offs. Candidates from Hyderabad will be preferred. Notice Period- 0-30days. TL on paper designation is mandatory. Intrested candidate share their profile on-"7595058169" with subject line "Team Lead"

MBA HR and 10-15 years experience in HR Good communication and leadership skills Required Candidate profile Strategic HR Leadership, Core HR Systems and Compliance, Employee engagement and Culture, Performance management, Crisis management and advise

Role & responsibilities Lead a team of 15-20 members, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations GIS Mapping • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Process type: Non voice process. Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs Preferred candidate profile People management and delivery ownership GIS mapping experience • Client and stakeh...

Key Responsibilities: Lead and manage a team of 10–15 associate Drive daily performance, productivity, and KPI Track performance metrics such as AHT, CSAT, SLA Ensure quality and compliance in process delivery Ensure customer satisfaction Required Candidate profile 2 Years Exp as TL (Mandatory) 5 days a week with 24x7 rotational shifts perks & benefits- 2 way cab meal facility available

We are looking for Candidates from Call Center Sales (voice) background (Domestics/International) for our Captive Call center for Vashi This Job opportunity is on the Pay role of ICICI LOMBARD GIC PVT LTD General Description of the Job : Responsible in daily Voice operations of the call center supervising the performance of team 1. Drive sales through daily management of a team of 5-10 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving . 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives. 3. Monitor Major KPI of Outbound voice Team & performance 4. Provide consistent, b...

Requirements of Team Lead for E- Commerce Voice Process. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people