523 Attrition Control Jobs - Page 20

Job Opening: Team Leader BPO Industry | Cyfuture Location: Gandhinagar, Gujarat Company: Cyfuture Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal s...

Hiring for Indias Leading B2B / E-commerce Company Process Designation: Team Lead Experience: 2 to 5 Years Minimum Qualification: A minimum of 65% marks in 10th, 12th, and graduation Location: Noida JOB DESCRIPTION Organize and manage a small team of 7-8 project delivery executives. Teach and train team members on various process strategies. Fulfill Catalog needs as per Client Demand and Organization SOP. Prior Knowledge/Experience on an E-commerce platform will be a plus. Good knowledge of web applications and their functioning (Internet, Search Engines, Digital Marketing, etc.). Applicant should possess strong Email handling skills. Provide strategic initiatives and recommendations for imp...

Job title : BPO Trainer Location: Noida Company: BPO convergence Noida Ex: 1 -3 Salary: 28K CTC Employment Type: Full Time Shift: Day Shift WFO

Dear Candidate, Greetings from Baroda Global Shared Services Limited (BGSSL)!!! ***WE ARE CURRENTLY HAVING OPENING FOR ASSISTANT MANAGER - BPO OPERATIONS FOR COLLECTIONS PROCESS*** Position: Assistant Manager - BPO Operations Location : Vadodara (GJ) Experience : 4 - 7 years Job type : Full - time (WFO Roles and Responsibilities : Responsible for managing and undertaking collections process for debt allocation that have been assigned. Regularly track the portfolio for the assigned area (DPD Wise, Bounce Flag Wise and Balance band Wise). Focus on assigned Zone and Regions. Regularly follow-up with the default High Value customers. Maintaining data for collection process, MIS reports, reviewin...

Mega Hiring | Team Lead | Domestic Process | Customer Service Voice Process/ Sales Job Title: Team Lead Customer Service (Domestic Voice/Inside Sales) Location: Gurgaon Employment Type: Full-time Work Mode: Walk-in interview only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced team leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise,...

Role & responsibilities Recommend and advise on best practices of picking and packing to improve Cx experience. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. Provide recommendations to partners for continuous improvement on delive...

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and ...

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Team Leader would manage a team of Customer Service Associates in a voice based call center environment. TL would deliver on Team KPI's, SLAs & parameters like shrinkage & attrition. TL would also act as a coach & mentor for the team.

Key Responsibilities : External Contract Employee Engagement & Performance Management : Serve as the primary point of contact for external contract employees throughout their engagement with the firm. Manage and support contract employees by ensuring they are onboarded effectively and are properly integrated into client environments. Conduct regular check-ins and performance reviews with contract employees to monitor job satisfaction, address concerns, and resolve performance issues. Identify opportunities for professional development and provide guidance to contract employees on career growth within the IT sector. Grievance Handling & Conflict Resolution : Proactively handle grievances, com...

Job Description Sales Team Leader (Insurance Outbound Sales) Company: Globiva Location: Gurgaon Working Days: 6 Days a Week Role Overview We are looking for a performance-driven Sales Team Leader with strong experience in hardcore outbound insurance sales. The ideal candidate will manage a team of sales executives, drive business targets, and ensure operational excellence by monitoring key BPO metrics like attrition, shrinkage, occupancy, dialer utilization, and conversions. Key Responsibilities Lead, manage, and motivate a team of outbound sales agents for insurance process. Drive sales conversions through effective team management and strategy. Track and manage key operational metrics: Att...

Lead and manage a technical team, ensuring adherence to project timelines and quality standards Handle client interactions, addressing requirements, feedback, & escalations effectively Oversee documentation processes and ensure accuracy &compliance Required Candidate profile Monitor & manage team performance, attrition, &shrinkage Provide training, guide, & mentorship to team Ensure smooth delivery of gaming console-related projects Collaborate with cross-functional teams Perks and benefits Perks and Benefits

Job description Greetings From Ienergizer Gurgaon !! Hiring for Team Leader Profile Location :- Gurgaon Salary - Upto 35K CTC per month Females Prefered Note :- Minimum 1+ yrs. of experience in team handling and total 3yr experience required from BPO Industry Only Graduate can apply 5 Days working Day Shifts Walkin Interview :- Address- Walkin at Ienergizer IT services Pvt Ltd, Address Plot no. 512-513 udyog vihar Phase 3 Sector 19 Gurgaon 122016 Time -11am to 3pm Interested candidates can Share your Resume On Whatsapp - Vinay- 9910155221 Regards Vinay HR

Roles and responsibilities: CHARLIE-HR:7330616341 NOTE: WE ARE LOOKING FOR ONLY -- Male -- with good EXP in ER activities and Management Send your Resumes to above number with Name & How soon you can join - Immediate ,15 days, 30 Days NOTE: HR Operations candidates are Applicable Need only Employee Relationship, BPHR candidate only *IMMEDIATE JOINERS ARE MORE PREFERABLE* Candidate should apply HRBP/BHR experience with English and South Regional Language proficiency only' 1. To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved with...

DRole & responsibilities Position Title: Team Leader Non Voice Process (Operations CHAT-EMAIL) Location : Bangalore - Hebbal Experience Required: 1 to 3 years Fluent in English (verbal and written) Senior Executive & SME can apply to Team Lead NOTE: Senior Executive can apply if you have around 2 Years of Experience means NOTE : Senior Executives and SME also can apply if you have NON-VOICE Email Chat Experience Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining ...

Role & responsibilities 1. Ensure the store meets daily, weekly, and monthly sales targets by driving promotions, customer engagement, and upselling/cross-selling strategies. 2. Supervise, train, and motivate store staff to maintain high performance, ensure discipline, and manage shift schedules effectively. 3. Monitor stock levels, manage inward/outward goods, and ensure timely replenishment of inventory while minimizing losses and wastage. 4. Handle customer queries and complaints efficiently, maintain high service standards, and ensure a positive shopping experience. 5. Oversee daily operations including cash handling, billing accuracy, cleanliness, and adherence to Reliance Retail polici...

Title – Store Manager Reporting to – Area Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibili...

Greetings from WNS! We have an exciting opportunity for a skilled Assistant Manager - Operations to join our dynamic team at WNS . If you are experienced in Healthcare domain and are looking for a role that offers both challenges and growth, we want to hear from you! Job Title: Assistant Manager - Operations Company: WNS (Holdings) Limited Location: Visakhapatnam, India Employment Type: Full-time Job Description -Plan and manage workflow, SLAs, and productivity for ongoing and ad-hoc assignments -Monitor SOPs to ensure alignment with output quality -Conduct quality control reviews and ensure compliance with coding standards -Provide process insights and support continuous improvement -Delive...

1. Strategic Business Partnering 2. Workforce Planning & Talent Management 3. Performance Management & Capability Building 4. Employee Relations & Engagement 5. Change Management & Organizational Development

Roles and Responsibility Manage daily store operations, including opening and closing procedures. Develop and implement effective sales strategies to meet targets. Lead and motivate a team of sales associates to achieve their goals. Analyze sales data and market trends to optimize business performance. Maintain high standards of customer service and ensure customer satisfaction. Implement visual merchandising strategies to enhance store appearance. Job Requirements Proven experience in retail management with a minimum of 6 years of experience. Strong knowledge of sales principles and practices. Excellent communication and leadership skills. Ability to work in a fast-paced environment and ada...

Experience: 1015+ years in HR, with strong exposure to BPO industry Job Summary: We are seeking a dynamic and experienced HR Business Partner (Sr. Manager / Director level) to lead the people strategy for our fast-paced BPO operations. The ideal candidate will serve as a strategic advisor to business leaders, aligning HR practices with organizational goals to drive performance, engagement, and growth. This role demands a strong understanding of BPO dynamics, including large-scale workforce management, high-volume recruitment, compliance, and employee relations. Key Responsibilities: Act as a strategic HR partner to business leaders, providing data-driven insights and solutions to enhance org...

Strong knowledge of e-commerce, FMCG, or retail operations (preferably with dark store and last-mile exposure). Proven ability to handle multi-location operations with high transaction volumes. Analytical mindset with strong problem-solving skills. Excellent leadership, communication, and decision-making abilities. Proficiency in operational tools, WMS (Warehouse Management Systems), and delivery tracking systems.

Key Responsibilities: - Support the Sales Manager in planning and executing BPO sales strategies targeting Malayalam-speaking regions. - Manage a team of sales representatives handling calls in Malayalam. - Monitor and improve the teams sales performance, including setting targets, reviewing KPIs, and coaching. - Handle escalations from Malayalam-speaking clients and resolve issues promptly and professionally. - Assist in onboarding new clients and ensuring client satisfaction across all touchpoints. Generate and analyze reports related to sales performance, conversion rates, and customer feedback. - Coordinate with operations, training, and quality teams to ensure smooth process delivery. H...

Position: GIS Team Leader (Non-Voice Process) Experience: Minimum 2 years of documented team leading experience with exposure in GIS Mapping. Responsibilities: Team handling, coordination, shrinkage and attrition control, KPI management. Skills Required: Strong knowledge of mapping, navigation, ArcGIS, and GIS tools. Notice Period: Immediate to 30 days. Shift: US shift timings, 5 days work from office, rotational shifts, 2 rotational days off per week. Perks & Benefits: Both side cab facility within 30 kms from Gopanpalle Wipro Hyderabad Campus; free meal facilities.

Roles and Responsibilities Manage sales team performance, ensuring target achievement through effective planning, execution, and review. Conduct regular sales reviews to identify areas of improvement and implement strategies for shrinkage control and attrition reduction. Develop and maintain strong relationships with customers to drive revenue generation and customer satisfaction. Analyze sales data using AHT, SLA, and other metrics to optimize processes and improve overall performance. Collaborate with cross-functional teams to resolve issues related to sales process, product knowledge, or market trends. Neelam - 9594690866 Neelam.Shahu@teleperformancedibs.com