522 Attrition Control Jobs - Page 2

Job description Graduate Excellent Communication Skills Min 1.5 year as TL on papers for international Voice / Blended Process Prefer immediate Joiners

Location- Noida (Only WFO) Applicant should be from Delhi NCR (Preferably Noida) Shift- Night Shift Key Responsibilities: 1. Attrition Control: - Develop and implement strategies to monitor and control attrition rates within the organization. - Analyze attrition data to identify trends and propose proactive measures to address potential issues. - Collaborate with hiring managers to understand workforce needs and implement retention initiatives. 2. Grievance Management: - Serve as a point of contact for employees to address and resolve workplace issues and concerns. - Conduct thorough investigations into employee grievances, ensuring fair and consistent resolution in compliance with company p...

As an Agency Channel/POS Development Manager, your main responsibilities will include: - Helping employees in sourcing/servicing POS Agents according to the agreed mix and policy. - Developing Agency Channel/POS for the assigned location. - Coordinating with the Operations team for pre-licensing, training, and licensing. - Conducting induction training and collaborating with the sales training team for product and ongoing trainings for the respective POS. - Maintaining the agreed mix of new and existing agents/POS. - Developing and executing strategies to reach out to various market segments. In your role as an Agency Channel/POS Manager, you will be responsible for: - Monitoring Agent perfo...

As an Area Nutrition Manager / Area Business Manager for the Adult Nutrition Team, your role will involve the following responsibilities: - Ensuring 100% budget achievement (Therapy wise/Product wise/Brand wise) with the proper utilization of available manpower and product promotion. - Managing the distribution network effectively. - Understanding customer needs and executing processes such as RCPA, Doctor Call, Doctor Coverage, CRM, and Strategy Implementation. - Leading and coaching a team of Nutrition Officers (Medical Representatives) through on-the-job training, focusing on product knowledge, detailing effectiveness, communication, influencing, and relationship building. - Driving focus...

TL for Outbound Voice Process Monitor team performance , ensure SLA are met. Monitoring daily operations KPIs for the team Managing escalations and resolving complex issues Conducting training sessions for new hires Problem-solving capabilities Required Candidate profile Ensuring effective communication within the team Reporting progress to higher management Strong communication skills and interpersonal skillsAdherence to company policies and client requirements

Role & responsibilities Partner with business leaders and operations teams to understand workforce needs and provide HR solutions. Manage end-to-end employee lifecycle activities onboarding, confirmations, transfers, and exits. Drive employee engagement initiatives to build a positive and inclusive workplace culture. Act as the first point of contact for employees regarding HR policies, grievances, and queries, ensuring timely resolution. Support performance management processes goal setting, mid-year reviews, appraisals, and career development plans. Partner with L&D team to identify training needs and facilitate skill enhancement programs. Collaborate with recruitment teams to support tale...

We are looking for a Team Lead who can drive operational excellence, manage performance metrics, and lead a team of chat support executives to deliver outstanding customer experience. The role requires hands-on experience in managing KPIs such as AHT, CSAT, Attrition, and SLA adherence in a fast-paced BPO environment. Key Responsibilities: Lead, coach, and manage a team of chat/email support executives to meet business goals and KPIs. Ensure AHT (Average Handling Time) , CSAT (Customer Satisfaction Score) , FCR (First Contact Resolution) , and SLA (Service Level Agreement) targets are consistently met. Drive initiatives to reduce attrition and improve employee engagement and retention. Monit...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

Role: AGM -DGM Corporate HR Exp 12+Years Location- Sector 44 Gurugram Role & responsibilities: 1. HR Planning, Budgeting, Forecasting of Multiple Business Verticals and Laid down AOP of business & Operating plans 2. Provide Strategic direction for setting up the HR function in line with the organizational business plans and facilitate the execution of organizational HR plans and policies. 3. Ensure Competitive positioning of group in the talent market by regularly updating the organizations positioning through conducting regular benchmark exercises, periodic review of organization structure, lines of control and delegation of authority. 4. Ensure availability of critical skill sets and compe...

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensiti...

Job role : Head - Talent Acquisition Location : Mumbai HO Experience : 10+ years Role overview: As a Talent acquisition head at The Hosteller, you shall be leading the entire team of acquisition specialists hiring for India's largest backpacker hostel brand. This role requires a strategic thinker who can build a super-efficient team and processes having a sound understanding/experience in the hospitality sector, specially in domains like manpower agencies/campus hiring/facility management services/etc. supporting the face paced human resource requirement of the company. The role shall also require experience in P&L management, attrition controls, pan-India knowledge including regional/nation...

Manage attendance, absenteeism, attrition tracking of employees. Drive employee engagement activities to improve morale and retention. Educate employees about HR policies, leave, salary, ESI, PF, etc.

Role & responsibilities PREFERRED SKILLS 4 to 6 years of experience in inside sales ( Min 2 years of team handling ) Excellent communication skills attrition Shrinkage control Situation Handling Training & Development Advanced Excel Interested , please share cv at sonam@gempundit.com or 8448287578

We are looking for a dynamic and people-focused Team Lead / Senior Team Lead – Operations to manage our E-commerce Voice Process at our Baitalpur Centre with a team of 20 agents, driving SLA adherence, attrition and shrinkage control, productivity. Required Candidate profile 3–8 years of BPO operations experience, with at least 1 year as Team Lead. Experience in E-commerce or Customer Support Voice Process preferred. Ready to work from the Baitalpur centre (on-site role).

We are looking for a passionate and people-focused Team Lead / Senior Team Lead – Operations to manage our Insurance Voice Process at our Bhiloda Centre with a team of 18–20 agents, driving SLA adherence, attrition & shrinkage control, productivity. Required Candidate profile 3–6 years of BPO operations experience, with at least 1 year as Team Lead. Experience in Insurance or Customer Support Voice Process preferred. Ready to work from the Bhiloda centre (on-site role).

WFO Job Location Mohali International Voice Process Rotational Shifts 5 Days working Immediate Joining Salary upto 8 LPA Eligibility: Min. 3 year of Team Handling Voice Exp required in BPO On Paper exp needed Interested Call 9815111359 Baljit Required Candidate profile Immediate Joiners CV Criteria : Prior Experience and Last salary must be mentioned The experience must be on paper Must be aware about KPI's Flexible for 24X7 Shifts Good Customer Handling Skills

We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Chennai - Tharamani, Tidel Park. Prior experience inBPO sales is a must Interested Candidates can share their resume on kiranyadav@paisabazaar.com. Job Locations : Chennai Tharamani, Tidel Park. Product - Credit Cards & Loans Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no los...

Roles and Responsibility Lead the quality team in developing and implementing effective quality control processes. Conduct regular audits to ensure compliance with industry standards and company policies. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Develop and maintain quality metrics and reports to track performance. Provide training and coaching to team members on quality procedures and best practices. Foster a culture of continuous improvement within the team. Job Requirements Proven experience in quality assurance and leadership, preferably in a BPO or IT-enabled services environment. Strong knowledge of CRM systems and processes. Exce...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

Key Responsibilities : External Contract Employee Engagement & Performance Management : Serve as the primary point of contact for external contract employees throughout their engagement with the firm. Manage and support contract employees by ensuring they are onboarded effectively and are properly integrated into client environments. Conduct regular check-ins and performance reviews with contract employees to monitor job satisfaction, address concerns, and resolve performance issues. Identify opportunities for professional development and provide guidance to contract employees on career growth within the IT sector. Grievance Handling & Conflict Resolution : Proactively handle grievances, com...

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call now HR Salman 7666535407

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call now HR Salman 7666535407

We are looking for Team leader and Quality analyst Team leader should have overall 5years experience in which 2years as a TL. Salary upto 6lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call now HR Salman 7666535407

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call now HR Salman 7666535407