352 Attrition Control Jobs - Page 2

Job Title: Assistant Manager Insurance Process Bangalore 7+ Years Location: Bangalore (No relocation candidates) Summary: As an Assistant Manager – Insurance Process, you will be responsible for leading and managing a high-performing insurance/BFSI operations team. This role requires strong leadership, proven international operations exposure, and expertise in delivering process excellence. You will oversee team performance, manage transitions, and ensure smooth onboarding of services while driving operational efficiency in a dynamic work environment. Your Future Employer: Join a global leader in insurance, risk management, and consulting, where integrity and innovation drive every solution. Be part of a purpose-led team committed to creating meaningful impact for clients and communities. Responsibilities Operations Leadership: Oversee daily insurance/BFSI process operations, ensuring adherence to SLAs and quality standards. Team Management: Lead and mentor a team with 1.8+ years to 7 years of people management experience, ensuring performance and engagement. Transition & Onboarding: Drive seamless transition and onboarding of new services. International Collaboration: Engage with global stakeholders; leverage onshore travel experience where applicable. Attrition & Shrinkage Management: Implement strategies to control attrition and shrinkage effectively. Process Excellence: Foster continuous improvement and ensure compliance with policies and best practices. Shift Management: Work in rotational shifts (morning, afternoon, and night) and manage team schedules accordingly. Requirements Minimum 7+ years of total experience in insurance/BFSI/international operations. Currently working as an Assistant Manager (on paper) with 1.8+ years of team handling experience. 8–15 years of domain experience with proven leadership in AM/Team Lead/DM roles. Strong understanding of insurance processes and relevant certifications/designations preferred. Experience managing transitions, onboarding, attrition, and shrinkage. Bachelor’s degree required. Comfortable working from office (5 days a week) and in rotational shifts. What is in it for you? Opportunity to lead operations for a global insurance process. Collaborative and growth-oriented workplace. Competitive salary and employee benefits. Exposure to international operations and global client management. Reach Us: Interested candidates can apply by sending their resume to – tanu@crescendogroup.in Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: We receive a large volume of applications daily, so it may be difficult to respond to each candidate individually. If you do not hear back from us within one week, please assume your profile has not been shortlisted. Your patience is highly appreciated. Scam Alert: Scammers may misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert!

About ZEISS Group: ZEISS is an internationally leading technology enterprise operating in the fields o f o ptics a nd optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets. Currently, we are seeking an HRBP Sales Professional from a Tier 1/Tier 2 B-School (Batch 2018/2019/2020) who is passionate about driving HR initiatives that support overall organizational growth. The ideal candidate should have a strong background in front-ending HRBP related initiatives. If you are self-driven and ready to contribute in our dynamic work environment, we would love to hear from you. Job purpose: The HR Business Partner (HRBP) plays a strategic role in aligning business objectives with people priorities. This role requires collaboration with leadership, employees & HR COEsto drive key HR initiatives, enhance employee engagement, and support overall organizational growth. The incumbent will act as a trusted advisor, ensuring HR policies and practices support business goals while fostering a positive workplace culture. Main Accountabilities: Collaborate with business stakeholders to develop and implement HR strategies that align with overall business objectives. Support Workforce Planning to ensure overall organizational effectiveness. Act as a strategic advisor on people related issues, ensuring best practices are followed. Support TA & Hiring Manager to hire right talent as per requirement. Collaborate with Talent Management COE to drive performance management process including goal setting, feedback, talent calibration. Facilitate a culture of learning through identification of training needs together with L&D. Foster a culture of trust and enforce positive work environment by proactively connecting with employees, addressing concerns. Drive engagement initiatives (employment survey, focus group discussions & action planning) to build high performing & engaged teams. Collaborate with Rewards to implement compensation, benefits & recognition programs. Reinforce HR Policies and Processes within employees. Ensure compliance together with Employee Relations COE. Lead HR Projects that help improve efficiency and overall employee experience.

People / Management To take responsibility for the day-to-day supervision of any direct reports. To delegate tasks as and when appropriate to team members to ensure the effective and efficient running of the department. To develop staff through coaching, advice, and motivational techniques to help the Call Centre and Guest Services teams to maximize customer experience from inbound calls. To hold regular one-to-one meetings and performance reviews with Support Advisors. To quickly identify and address any staffing issues with or between Team Members when appropriate, or on Page 2 refer any such circumstances to the appropriate department or manager for resolution. To performance manage all team members and offer feedback. To foster good relationships with all internal departments and cross-functional teams. To proactively support their manager by suggesting new ideas and questioning thinking where appropriate. To refer to senior team members for advice and support. Attend all department meetings. Attend all staff meetings and training sessions as and when required. To work with other departments on project execution. To deal with guests in a professional manner at all times, acting as a role model for the company values. To comply with Health and Safety rules and regulations and ensure that Call Centre team members do the same. To ensure the Call Centre is fully staffed at all times, in line with the Call Centre hours budget. To ensure monthly timesheets and payroll submissions are completed on time. To report any equipment defects, faults or breakdowns promptly to the relevant department Skills Required The Call Centre Team Leader is expected to have the following specialist skills, knowledge, and experience: Team management experience along with Coaching and communication skills Must be a graduate or higher Speak, read, and write in Hindi and English, Other languages will be added advantage - Able to write and speak confidently and politely, with writing as well as speaking skills. Minimum of 1-year experience as a Team Leader and overall 3 years experience within a contact center environment. Preferably Insurance Industry. Experience in customer services with excellent leadership and communication skills Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to deal with demanding customers and escalations Energetic and motivating individual with Creative thinking Willing to work for 6 days a week and with 9:00 AM 6:00 PM shifts.

Hiring for HRBP in Noida for an International KPO Location: Noida Salary: Up to 12 LPA Shift: Rotational with 2 Days off Cab: One side drop Interested candidates can call at 9205503253 / 9953262467 or mail at sumit@shadowplacements.com Required Candidate profile Min 5 Years of experience in HRBP role in a healthcare sector (mandatory) Knowledge of Shrinkage, Attrition Open to work rotational shifts PG Mass Communication / Mass Media / Public Relations / HR

Key Responsibilities: Store Operations: Oversee day-to-day functioning of the store/warehouse. Ensure timely receiving, storage, picking, packing, and dispatch of goods. Maintain hygiene, safety, and security standards in the store. Inventory Management: Monitor stock levels and conduct regular cycle counts. Minimize stock variances, shrinkages, and damages. Coordinate with procurement and supply chain for replenishment. Team Management: Supervise store staff including pickers, packers, loaders, and delivery associates. Allocate work shifts, manage attendance, and ensure productivity. Train and motivate team members to follow Bigbasket SOPs. Customer Experience: Ensure 100% order fulfillment accuracy and on-time delivery. Resolve customer complaints related to store operations promptly. Coordinate with the customer service team for escalations. Compliance & Reporting: Ensure compliance with company policies, audits, and statutory requirements. Maintain MIS reports on daily operations, manpower, and inventory. Track and achieve KPIs such as order accuracy, dispatch timelines, and shrinkage levels.

Roles and Responsibilities Manage a team of 15-20 members, ensuring effective communication and collaboration among team members. Oversee daily operations, including scheduling, task allocation, and performance monitoring. Develop and implement strategies to reduce attrition rates through employee engagement initiatives. Analyze data to identify trends and areas for improvement in shrinkage control processes. Ensure compliance with company policies and procedures while maintaining high levels of customer satisfaction.

End to end Recruitment life cycle Employee retention employee engagements customer centric, training ,competent in using workflow platforms like Hire craft & Success factor ,grievance , conflict management , Advanced Excel etc Required Candidate profile Preferably PGDM /MBA HR/MHRM with preferably experience in BFSI/BPO/Retail /FMCG sector , Others also apply volume hiring experience desirable, Maximum age upto 37 years

About the Company: Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. Job Title: TMD Designation: Senior Manager Location: Ahmedabad, Gujarat Position Description: You will be responsible for solving organizational challenges through people related solutions. You will create people agenda that will enable business to realize their ambitions. You will work side by side with business, completely hands on, to get things done on a variety of people- related areas. Key Responsibilities & Accountabilities Build relationships with senior business leaders to offer thought leadership on organizational and people related strategy and execution Goal Setting Tracking and closure, Appraisal Completion Tracking, Prep of pre TC decks, Tracking of actions from TCs Consult with leaders to create a comprehensive people plan to influence lasting change in the business Work with a cross-functional SME teams to create useful propositions for your business in the following areas: talent acquisition, career planning, performance management, coaching, data analysis, employee connect, learning & development, recognition programs and rewards Use and request data strategically - identify and surface trends in both qualitative and quantitative data to help improve organizational health and take informed decisions regarding succession planning and career growth Devise deep connects and understanding of people in the business to maintain a healthy pool of talent and succession for all critical roles. AOP Planning understanding of making AOP as per the business requirements. Education Qualification MBA in HR Total Experience 5+ years Experience & Skills Strong HR experience across talent management, employee engagement & retention Ability to work in constraints Should be comfortable with ambiguity; should display a knack for problem-solving Should be an excellent communicator, with the ability to build relationships with senior leaders and a complex set of stakeholders to drive organizational change

As an Employee Relations Partner, you will be the face of HR for your designated zone, ensuring a vibrant workplace culture and seamless HR support across branches. This field-oriented role is ideal for HR professionals passionate about employee engagement and making a real impact on the ground. CVs need to be shared _himanshu.pandey@shivalikbank.com Key Responsibilities: Serve as the first point of contact for employees in your zone. Drive employee engagement, retention initiatives, and foster a positive branch culture. Support onboarding and induction processes for new hires. Provide consistent HR support and ensure smooth communication between branches and HR. Travel regularly to branches to build strong relationships with teams. Assist in grievance handling and resolution. Support manpower sourcing and contribute to enhancing the overall employee experience. CVs need to be shared _himanshu.pandey@shivalikbank.com

Roles and Responsibilities Manage a team of customer service representatives to achieve SLA targets for AHT, CSAT, TAT, and NPS. Oversee daily operations to minimize shrinkage and attrition rates while maintaining high levels of quality. Develop strategies to improve KPIs such as SLA management, BPO operations, call center operations, rostering, escalations handling. Ensure effective communication with stakeholders through regular reporting on key performance indicators (KPIs). Contact - 9594690866 Neelam Shah

WFO Job Location Mohali International Voice Process Rotational Shifts 5 Days working Immediate Joining Salary upto 8 LPA Eligibility: Min. 1 year of Team Handling Voice Exp required in BPO On Paper exp needed Interested Call 6280939007 KHUSHI Required Candidate profile Immediate Joiners CV Criteria : Prior Experience and Last salary must be mentioned The experience must be on paper Must be aware about KPI's Flexible for 24X7 Shifts Good Customer Handling Skills

Aakash Education Services Ltd looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at chandarani@aesl.in / 9311723086 (whatsaap), in the below format 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Lead and manage a team of inside sales executives to achieve individual and team targets. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader. 7. Develop and implement sales strategies to maximize customer outreach and lead conversion. 8. Manage the sales pipeline and ensure timely follow-ups. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bond calls as per the leads receive from support team (Marketing, Admin-support). 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Educational Qualification: Graduate & Above Industry : Education / Teaching / Training/ BPO/Ecommerce Previous Role : Counselling /Teaching / Tele Sales Employment Type : Permanent Job, Full Time.

Job Overview: We are looking for a dynamic Operations Team Leader who can join immediate or 15 days of notice period with experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations. Key Responsibilities: Lead a team of 20+ agents in an international voice support environment. Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.). Coach, mentor, and motivate team members to achieve individual and team KPIs. Conduct regular one-on-ones, team huddles, and performance reviews. Handle escalations, client interactions, and process improvement initiatives. Ensure shift discipline, attendance adherence, and manage team rosters. Drive high customer satisfaction and maintain SLA adherence. Preferred candidate profile Minimum 1-2 years of experience as TL in an international voice process. Excellent English communication and interpersonal skills. Strong leadership, problem-solving, and analytical abilities. Ability to manage large teams and high-pressure environments. Flexibility to work in rotational shifts and handle global time zones. Interested candidate can share updated resume to brindha@gojobs.biz

Responsibilities Lead, manage, and motivate a team of sales executives/telecallers. • Monitor team performance against sales targets and KPIs. • Provide regular coaching, training, and feedback to improve productivity. • Prepare daily/weekly reports and ensure MIS accuracy. • Handle escalations and resolve customer queries effectively. • Ensure adherence to company policies and sales quality standards. Requirements Qualification: Graduate / HSC with relevant experience. • Experience: Minimum 1-9 years in sales + at least 1 year as Team Leader (BPO/Telecalling/Field Sales preferred). • Strong background in achieving and driving sales targets. • Excellent communication, leadership, and people-management skills. • Ability to motivate and build high-performance teams. Contact Below : HR Manager - Pinky Yadav 79775519951 Email- pinkyy@eosglobe.com HR - Aryan Janrao 9767553556 Email- aryanj@eosglobe.com

Job Title: HR Business Partner (HRBP) Location: Bangalore - WFO onlyShift: Night Shift Department: Human Resources Job Summary: The HR Business Partner (HRBP) acts as a strategic advisor to business leaders, aligning HR initiatives with business objectives. The HRBP provides expertise in areas such as talent management, organizational development, employee relations, and performance management to drive a high-performance culture. Key Responsibilities: Provide HR partnership, for both strategic and tactical initiatives, day to day HR support and execution of strategies for assigned business groups. Builds and maintains effective working relationships with leaders and employees to provide guidance and counsel on a variety of HR and business-related issues on both strategic and tactical levels Manages and resolves employee relations issues. Conducts effective, thorough and objective investigations. Maintains in-depth knowledge of compliance requirements related to day-to-day management of employees, ensuring regulatory compliance. Partners with the legal department as needed/required. Works closely with management and employees to improve work relationships,build morale, and Increase productivity and retention. Provides HR policy guidance and interpretation. Provides counsel and drives execution on workforce planning and organizational design Accesses talent opportunities and performance gaps; oversee talent planning, talent reviews, talent development, and succession planning for assigned business groups. Identifies training/coaching/mentoring needs for departments, managers and employees Partners with other HR team members (International HR, Immigration, Payroll) acting as a point of contact and liaison with supported groups to deliver robust HR services. Oversees and executes implementation of HR and/or business initiative in assigned business groups. Handle other projects, duties and responsibilities as assigned. Bachelors degree in Human Resources, Business Administration, or related field (Masters preferred). 2+ years of progressive HR experience, with at least 1 years in a business partner or generalist role. Strong knowledge of labor laws and HR best practices. Excellent interpersonal,communication, and problem-solving skills. Ability to influence and build strong relationships at all levels of the organization.

Job Description For TL-Sales: Responsible for managing the operations seamlessly and timely SLA delivery, along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health Insurance) Establish & Manage Relationships / Engagement with the Clients. Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, reporting responsibilities Managing day-to-day Sales targets (B2C Sales) To monitor and document the work schedule of staff and absences. Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the expectations from the teams, and providing updates Ensure that all audit-related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor the Team lead so that they can manage their teams better To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams. To be the Key contact for all problems and queries with the specific business assigned. Take on special projects as per business need Action-Oriented, Integrity and Trust, Perseverance Command Skills, Problem Solving, Drive for results, Standing along and Directing Others, Managing & measuring work. Ability to handle sales pressure Excellent verbal and written communication skills Strong external and management reporting skills. ISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorised by Function Heads; Provide technical consulting assistance to Function Heads so that information systems can be built and run to meet business objectives best; Ensure the safeguarding of information in their possession. Accepts responsibilities for the operation and protection of information assets, and Perform the work as delegated by the Function Head. Desired Skills and Experience- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Insurance (Health/Motor/Life) Sales: Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching. Ability to communicate and resolve issues that affect the Performance Criteria Ability to lead employees on their team to the performance of the Performance Criteria. What Do we offer: Best CTC in the industry along with per-month incentives, medical insurance, and Gratuity. Interested candidates can share their updated resume at: krishanswarnkar@policybazaar.com, Or Can reach out on 8448684083

Job description Graduate / Undergraduate Excellent Communication Skills Min 1 year as TL on papers for international Voice Process Prefer immediate Joiners

Job title : BPO Trainer/Process Trainer Location: Sector-1, Noida Company: BPO convergence Experience: 1-3 Years Requirement-Must be fluent in English Salary: 35K CTC Employment: Full Time Shift: Day Shift WFO Contact-8395035655/8630878597 HR Gauri

Job description Key Responsibilities -Lead, coach, and motivate a team of sales executives to achieve and exceed sales targets. -Drive revenue growth by developing and implementing effective sales strategies. -Monitor team performance and provide guidance, training, and support where needed. -Handle escalations and assist team members in closing key deals. -Analyze sales reports, market trends, and customer feedback to optimize performance. -Ensure team adherence to company policies, sales processes, and compliance guidelines. -Collaborate with senior management to forecast sales, plan campaigns, and achieve business goals. Requirements -At least 1 -2 years in a leadership/ supervisory role. -Strong background in direct sales / inside sales / B2C / B2B sales (depending on industry). -Fluency in Tamil, English (spoken essential; written an advantage). -Excellent leadership, negotiation, and interpersonal skills. Please contact below Hr or emial resume- pinkyy@eosglobe.com Pinky Yadav Hr Manager-7977519951

https://youtu.be/C1xYLNeg8WE Title – Store Manager Reporting to – Area Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focusDriving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the team’s shift timings to meet the store’s business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

TEAM LEADER / INTERNATIONAL BPO Must Have Exp into Team Leader for International BPO (Mandate) Must have Worked in to INTERNATIONAL BPO Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

TEAM LEADER || INTERNATIONAL BPO || On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - GURGAON CTC - Up to 12.5LPA Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

TEAM LEADER || INTERNATIONAL BPO || GURGAON OR BANGALORE On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For Gurgaon or Bangalore CTC - Up to 12.5LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

You should have a strong focus on customer centricity, internal policies awareness, and issue management. Proficiency in basic MS Excel, Word, and Outlook is required. Excellent written communication skills and the ability to communicate effectively with clients are essential. You will be responsible for attrition control by ensuring that employees are well taken care of, guiding them, and addressing their controllable issues transparently. Assisting new employees in adjusting to the work environment and supporting supervisors in resolving related issues is a key aspect of the role. You will also be involved in client Key Performance Indicator (KPI) measurement, reviewing these metrics with the internal team, and tracking progress. Ensuring that your team (Customer Service Associates/Team Leaders) achieve ABCD ranking and proactively initiating process improvements are part of your responsibilities. Tracking and addressing open points in customer Voice of Customer/ Voice of Business feedback to reduce client escalations, conducting market research for process comparisons, and sharing analysis with both internal and external customer teams are also expected. Eligibility Criteria: - Qualification: HSC - Experience: Minimum 1-3 years as an Assistant Manager or Senior Team Leader with at least one year in that position - Experience in an inbound process is preferred - Knowledge of process, product, industry, and domain is required Location: Mumbai,

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance ,attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. Lead employee engagement initiatives and address grievances promptly Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. Address payroll-related queries and manage incentive calculations and payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Preferred candidate profile : Education Qualification: Graduate/Post-graduate in Human Resource Management Strong communication skills in English and a Regional language. Proficient in collaborating with both internal and external stakeholders. Skilled in Microsoft PowerPoint, Excel, and Word.