5.0 - 7.0 years

15 - 25 Lacs

Chennai

Work from Office

Job Summary The Sr. Infra Developer will be responsible for designing implementing and maintaining infrastructure solutions using BMC Helix technologies. This role requires a deep understanding of BMC Helix Remedy-SmartReporting DWP & SmartIT Dashboards CMDB and Remedy. The candidate will work in a hybrid model with rotational shifts ensuring seamless infrastructure operations and contributing to the companys technological advancements. Responsibilities Design develop and maintain integrations from sources of record/tools to BMC CMDB Design and develop Remedy workflow and code. Design develop and maintain CMDB reconciliation and normalization logic. Integrate CMDB with multiple systems using Atrium Spoon and Atrium Integrator. CMDB admin activities including Data load Normalization Reconciliation Precedence rules configuration etc. Knowledge of CMDB data dependencies with ITSM modules like Change Management and Incident Management etc. Design and Develop CMDB reports using Smart Reporting/BMC Helix Dashboards. Good to have third party reporting tool knowledge e.g Power BI. Documentation on CMDB development integration. CMDB enhancements and Developments on BMC SaaS Helix Platform. Configuration and Administration of OOTB BMC Helix CMDB Effective communication Drive and lead designs and development recommendations to standardize improve or redesign processes. Recommend and implement changes to existing data model that will mature use of CMDB. Certifications Required BMC Certified Professional in Helix Remedy or equivalent certification.

Posted 1 month ago

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BMC Helix ITSM Wipro

2 - 5 years

6 - 10 Lacs

Pune

Work from Office

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations. Should have experience Solutioning ITSM deployment Should have experience interacting with Stakeholders for requirements gathering and solutioning the architecture. Strong understanding of BMC Helix SaaS multi-tenancy platform. BMC Helix ITSM customization, administration, and support in the latest version of Helix. Customization of various application in Helix PWA. In depth Knowledge of various workflows in Helix. Issue debugging and fixing of BMC Helix ITSM. BMC Remedy ARS custom application development. Configuration of SLM. Should have experience configuring IM, PM, CM, SRM, Service Catalogue, KM, RM, CMDB modules. Should have experience configuring hardware asset management (HAM) and software asset management (SAM) modules. Knowledge of Integrating with Third-party ITSM tools like ServiceNow, ManageEngine etc. Experience with migrating data from legacy system (Remedy, ManageEngine etc) In depth knowledge on BMC Helix Discovery module. Experience in service mapping and service health dashboard creation using BMC Helix Discovery module. Catalogue item development in DWP 21.3 & above Create and update complex catalogue item in DWPA. Development of catalogue in BMC Helix Business Workflows. Knowledge on UI/UX principles for designing catalogue items and service requests in DWP portal. Integrate catalogue items using REST pallet and other available connectors. Experience in scripting and customization using JavaScript and JSON. Experience in BMC Helix CMDB, Data Model, and various jobs. Experience on integrating CBMD with various data providers like BMC Helix Discovery. Integration using REST API and Webservice. Should have experience in automating workflows, business rules and processes with BMC helix Experience in integration using Atrium Integrator/spoon jobs. Proven track of AD/Ticketing/CMDB integrations. Knowledge in creating solution design. Experience in uploading and managing foundation data. Prepare complex reports based on Helix Dashboards/Smart reporting. Should have experience in creating test cases and validating end-to-end workflows. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Posted 2 months ago

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