15 Atoll Jobs

As an RF Planner, you will be required to be well versed in nominal cell planning, coverage prediction plots, frequency & database planning. You should have a good understanding of planning tools such as Asset Tool, Atoll, TCPU, etc. The ideal candidate should have a minimum of 3 years of experience in this field and should be able to demonstrate a strong grasp of RF planning concepts and tools. If you meet the eligibility criteria and are interested in this position, please forward your CV to jobs@teleysia.com.,

You should be proficient in tools like RANPLAN, ATOLL, iBWAVE and have strong experience in indoor RF design, HLD creation, and site survey validation. Your understanding of LTE, 5G NR, and multi-band RF propagation in indoor environments will be crucial for this role. Hands-on experience with walk-test/drive-test analysis using TEMS, NEMO is highly desired. Familiarity with vendors such as Ericsson, Nokia, Huawei, and CommScope is a plus. Additionally, you should be familiar with enterprise Wi-Fi integration for indoor coverage. The notice period for this position is 15 days or a maximum of 1 month. The location for this role is Indore with a work from office setup.,

The ideal candidate for this position should have a strong understanding of Nominal cell planning, coverage prediction plots, Frequency & database planning. You should be well-versed in planning tools such as Asset Tool, Atoll, TCPU, etc. The minimum required experience for this role is 3 years or more. If you meet these qualifications and are interested in this opportunity, please send your CV to jobs@teleysia.com.,

-Nexthink Consultant L3 Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Proactively analyse the Nexthink environment for the issues/impediments Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Mandatory Skills: : UxM - NexThink Experience: 5-8 Years

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: UxM - NexThink. Experience5-8 Years.

Designation: Sr. Product Support Engineer / RAN Engineer Full time Permanent position Location: Gurgaon Qualification: B.Tech / B .E in Electronics and Communication Engineering or equivalent. Experience: 05 to 10 years. Role & responsibilities Providing technical support for TEOCO software (tools / techno) on-site, via email or by telephone. Providing support on-site or off-site in three main areas: Installation. Upgrade. Troubleshooting. Solutions delivery. Senior Application Support role with responsibility for the technical management of Key Customers. Work on customer escalations and close cases within SLA targets. Evaluate current competency within the team and identify training needs for the future. Allocate UTS cases to most appropriate engineer within the team. Assist engineers with problem analysis and resolution. Train / Mentor new or inexperienced team members. Responsible for Technical Induction plan. Should have excellent verbal and written communication skills. Must be able to communicate clearly on the phone, email & in person. Should be able to deliver technical RAN Tool support to customers and TEOCO team internally. Should be able to follow the processes defined for Product Support & Delivery. Should be able to provide Technical Support (on Tools / Telecom Technologies) to clients of TEOCO RAN Products either via email, telephone or onsite visits. Should be able to carry out Support and Deployment activities onsite / offsite on local and customer environments. Should be able to do Support & Deployment activities around Planning / Optimization solutions encompassing the tools to vendor telecommunications technologies. Should be able to do Installation and/or Configuration of TEOCO RAN Products according to standard / bespoke customer requirements. Should be able to Log & Track Service Requests through tacking system. Should be able to effectively interact with R&D team for quick resolution of Bugs / Enhancements raised from customers end / TEOCO EOs. Should be able to coordinate with onsite team members to improve support & delivery process. Should contribute to the development of organization and support team. Must be Energetic, Flexible, Team Player, Punctual, someone who uses his own initiative and Attentive to Detail. Should be able to demonstrate a methodical and consistent approach to his / her work. Exceptional analytical problem solving skills. Should be open to learn new products with relative ease. Should be comfortable in handling relatively new products & cases with huge complexity. Should be comfortable to deliver solutions within agreed project (occasionally tight) timescales. Should be able to work on customer escalations and close cases within SLA targets. Should be able to evaluate current competency within the team and identify training needs for the future. Should be able to allocate UTS cases to most appropriate engineer within the team. Must assist engineers with problem analysis and resolution. Should be able to Train / Mentor new or inexperienced team members. Would be responsible for Technical Induction plan. Willingness to travel. Have a valid passport. Work in shifts in case the need arise. Preferred candidate profile: Technical Skills: B.Tech / B .E in Electronics and Communication Engineering. Strong knowledge of Wireless Telecommunications standards & protocols. Strong Knowledge of technologies like GSM, GPRS, EDGE, UMTS, HSDPA/HSUPA, LTE, 5g-NR, IoT, Wi-Fi etc. Strong knowledge of Microwave / Transmission technology standards & protocols. Strong concepts around Antenna Theory. Knowledge of Telecom Softwares like: RF Planning tools like ASSET, ATOLL, PLANET, XLOS, NETACT etc. RF Optimization Tools like MENTOR, FORTE, ACTIX etc. Microwave/Transmission tool like CONNECT, Pathloss, Ellipse, IVD etc. ACP tools like Advantage, Capesso, Merit etc. Frequency planning tools like ILSA, Sonority, FORTE etc. GIS tools like MapInfo, Global Mapper, Vertical Mapper etc. Should be comfortable to handle advanced queries around ASSET for e.g. cases involving: Ray Tracing Propagation Models. Myriad / Volcano. Array Wizard. Distributed Predictions / DC, QC Predictions. Any certification in wireless technologies would be advantageous. Should be comfortable with Hardware Dimensioning requirements. Good knowledge of RDBMS (especially ORACLE). ORACLE Versions, Editions etc. available in market. Good knowledge of PL / SQL skills & TOAD, SQL Developer software knowhow. Good knowledge around Windows OS / LINUX OS / CITRIX / Antivirus / Firewall. Good knowledge around Processor / RAM / CACHE / HDD / Bit Architecture / RAID type & utilization. Should be comfortable around Enterprise Solution Architecture. Knowledge of Microsoft office.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience3-5 Years.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: UxM - NexThink. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

We are looking for a skilled Telecom Design and Planning Engineer with expertise in (3G, 4G, and 5G). The successful candidate will be responsible for the end-to-end planning and design of mobile radio access networks (RAN), ensuring optimized coverage, capacity, and performance. This role involves technical analysis, site design, frequency planning, and coordination with cross-functional teams for rollout and integration. You have: Minimum 8 years of experience in mobile network planning and design (RAN). In-depth knowledge of radio technologies including GSM, UMTS, LTE, and NR (5G). Experience with RF planning tools such as Atoll, MapInfo, TEMS, Actix, Qgis. Nokia experience is must and familiarity with multi-vendor radio equipment (e.g., Ericsson, Huawei). Understanding of propagation models, interference analysis, and cell planning technique It would be nice if you also had: Knowledgeable in RF prediction plotting and technical presentation preparation Good communication and team collaboration skills. Ready and available to Work in different time zone (APAC, MEA, NAM Shifts etc...) Design radio network solutions (3G/4G/5G) based on coverage and capacity requirements. Prepare and optimize RF planning activities using tools like Atoll, Asset, or Planet. Conduct nominal planning, link budget analysis, and frequency/channel planning. Create site designs including antenna placement, tilts, azimuths, and equipment specifications. Work closely with NI, DB & Site Survey team to align network designs with end-to-end architecture. Prepare documentation such as RFDS (Radio Frequency Design Sheets), coverage plots, and site layout plans. Ensure designs meet regulatory compliance and international telecom standards (3GPP, ITU, etc.). Support rollout teams during implementation and provide input for network optimization post-deployment. Stay up-to-date with evolving wireless technologies and contribute to future-ready designs.

We are looking for a skilled Telecom Design and Planning Engineer with expertise in (3G, 4G, and 5G). The successful candidate will be responsible for the end-to-end planning and design of mobile radio access networks (RAN), ensuring optimized coverage, capacity, and performance. This role involves technical analysis, site design, frequency planning, and coordination with cross-functional teams for rollout and integration. You have: Minimum 8 years of experience in mobile network planning and design (RAN). In-depth knowledge of radio technologies including GSM, UMTS, LTE, and NR (5G). Experience with RF planning tools such as Atoll, MapInfo, TEMS, Actix, Qgis. Nokia experience is must and familiarity with multi-vendor radio equipment (e.g., Ericsson, Huawei). Understanding of propagation models, interference analysis, and cell planning technique It would be nice if you also had: Knowledgeable in RF prediction plotting and technical presentation preparation Good communication and team collaboration skills. Ready and available to Work in different time zone (APAC, MEA, NAM Shifts etc...) Design radio network solutions (3G/4G/5G) based on coverage and capacity requirements. Prepare and optimize RF planning activities using tools like Atoll, Asset, or Planet. Conduct nominal planning, link budget analysis, and frequency/channel planning. Create site designs including antenna placement, tilts, azimuths, and equipment specifications. Work closely with NI, DB & Site Survey team to align network designs with end-to-end architecture. Prepare documentation such as RFDS (Radio Frequency Design Sheets), coverage plots, and site layout plans. Ensure designs meet regulatory compliance and international telecom standards (3GPP, ITU, etc.). Support rollout teams during implementation and provide input for network optimization post-deployment. Stay up-to-date with evolving wireless technologies and contribute to future-ready designs.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience: 3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: UxM - NexThink. Experience5-8 Years.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: UxM - NexThink. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: UxM - NexThink. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: UxM - NexThink. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.