110 Atm Operations Jobs - Page 2

Grade - Asst Manager . Job Role: - Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction Providing quality of experience that will ensure retention and positive word-of-mouth Cash transaction with customers Back up to Branch Operations manager Rendering services to the customers related to Payments, Cheque clearing, DD issuing & printing. KYC /AML adherence CTR / STR Reporting ATM Operations Trade Forex Services Handling Trade forex documentation related to Import/Export Transactions. Required Candidate profile Job Requirement: Customer Orientation Fresh Graduates and Post Graduates (2023-2025 Passouts) Good Communication skills Basic understanding of Banking Well Versed with MS office.

About Business line/Function: Global Market Securities Settlements team ensures that Security transactions (Bonds, Equities, Complex Securities, ETF, SLAB, Repo..) and positions registered in the books under CIB ITOs mandate, match the commitment actually taken with counterparties within a secure setup, in accordance with Group and Regulatory Policies and/or contractual agreements. Within the Securities Settlement Department, the main processes include pre & post settlement activities, clearing, and event-related accounting for securities deemed in scope. Position Purpose The candidate would be Part of Derivative Execution and clearing team, working along with the DEC Market Fees Reconciliation and Brokerage team.The role would concentrate To clear and allocate exchange traded derivatives trade on behalf of the client. Ensure all top day trades are cleared and reconciled against cleaning house by the end of day. The role requires a high level of attention to detail, to ensure BNPP SAs external end client fees are validated and any required corrections or amendments are processed accurately and according to procedure. The candidate would be working with large volumes of trade data so should be comfortable using Excel to summarize, as well as to drill down and independently investigate any discrepancies that may arise. Work effectively with team members to accomplish common goals. Generate creative solutions to problems, Ability to plan work ahead and to prioritize workload in an organized manner. Undertake a variety of financial and non-financial tasks in order to help guarantee the companys revenues; handle the processing of incoming payments along with the issuing of necessary paperwork. Responsibilities Middle-office Be the 1st point of contact for all counterparties (clients, brokers, CCPs) with regards to trade allocation/clearing Top day trade monitoring and allocation for involved exchanges to ensure STP trade flow Follow up of pending trades closely and ensure all clients trades are booked at T day Perform timely reconciliation between internal systems and Exchanges ones Identify, assess, monitor and control the risks of the activity Back office Clearing Houses vs Back Office Reconciliations (margins, premiums , positions, initial margins) Ensure that reports sent to clients are reliable Manage daily payments and intra-day margin calls Ensure that all clients related issues, queries and request are addressed in an efficient, accurate and timely manner Monitoring of corporate action events impacting the underlying contracts Follow up of instructions settlement processing Maintenance of the accountancy balance (Market fees reconciliation, CCP vs client cash flows) Participate in projects to drive the business forward to deliver internal or market system releases (Market releases, MO/BO tools enhancements) Monitoring position for T and t+1 Process the reconciliation vis--vis the clearing house (trades, position, premium, Initial margin, variation margin, fees etc.) for various markets across globe. Follow-up & solving client queries Adhere to daily checklist to ensure controls are followed. Contributing ideas to improve the process by identifying appropriate control measures. Ensure importance is given to four eye validation for each activity Managing BAU emails/ phone calls related to Listed Derivatives Ensure proper documentation for the purpose of risk and audit trail Abiding the Service Level Agreements. Ability to work independently, as well as in a team environment, prioritizes multiple Tasks and meets strict deadlines. Highlight any unresolved open items to the respective process Managers. Risk control Monitor activity progress against the goals and take appropriate corrective action as and when it is required Control and ensure that all tasks are processed accurately and on a timely manner Identify risk, suggest implementation of a first level of control. Contributing Responsibilities Deal with client and brokers issues escalated by the team and share it with the management when appropriate Participate in client visits (if required) and conference calls client focus Collaborate /Liaise with other BNPP teams/stakeholders. Ensure that procedures are updated and validated on a timely manner Perform and updated the status of the assigned tasks in the daily task checklist. Breaks analysis and dispute resolution Technical & Behavioral Competencies Reconciliations - Exchange Fees, Market Fees, T+1 Strong Communication skills required for an effective liaison with counterparties and internal stakeholders to the reconciliation process. (Middle offices, marketers, traders, credit, compliance and legal) Knowledge of Exchange Traded derivative products /ETD Clearing. Experience of the commodity exchanges and CCPs platforms - preferable though not required Flexibility to accommodate business requirements and working hours. Ability to use Excel at an intermediate level - essential Excellent numerical and analytical skills - essential Ability to analyse large volumes of data High attention to detail and quality focused Be comfortable with escalation and managing issues as they arise Forward thinking and proactive with the ability to question process Ability to work under pressure Team Player Specific Qualifications (if required) Bachelors degree from a college or university Strong Communication skills and client focus oriented Fundamental understanding of clearing /Futures & Options markets. Knowledge of all Microsoft Office applications (Excel, Word, PowerPoint, Access) Skills Referential Behavioural Skills : (Please select up to 4 skills) Attention to detail / rigor Organizational skills Personal Impact / Ability to influence Critical thinking Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and leverage networks Ability to understand, explain and support change Choose an item. Education Level: Bachelor Degree or equivalent Experience Level 4-7 years.

Role & responsibilities 1 . ATM - Uptime Management Monitor and manage First Level Maintenance (FLM) and Second Level Maintenance (SLM) activities ensuring quick response to ATM incidents. Track and report ATM uptime performance against SLA commitments to client banks. Coordinate with IMSC, field engineers, and vendor partners to minimize service disruptions. 2. Cash Loading & Evacuation Ensure smooth coordination with Cash Replenishment Agencies (CRA) for loading and evacuation of cash. Escalate and resolve discrepancies related to CIT/CRA operations with banks/vendors. 3. Relationship Management & Client Engagement Serve as the single point of contact for client banks for operational issues and escalations. Conduct periodic review meetings with banks to discuss performance, SLA adherence, and service improvements. Build and maintain strong relationships with client stakeholders to enhance customer satisfaction. Provide proactive insights and recommendations to improve ATM availability and efficiency. 4. Financial Management Ensure timely preparation and submission of invoices in line with contractual terms. Track collections and follow up with client banks for timely payment realization. Coordinate with Finance and Operations teams to resolve disputes in billing and collections. 5. Projects & Service Enhancements Collaborate with internal teams (Operations, Vendor Management, Cash Management) for smooth execution of client projects. Preferred candidate profile Graduation in any field 3-5 years of experience in relationship management or client relations in the BSFI sector

Key Areas of Responsibility 1.Customer Relations/Customer Satisfaction • Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office). • Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. • Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures. • Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity. • Represents NCR in a manner that reflects positively on the image and reputation of the company 2. Customer Services Assists or delivers the following customer services: • Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance • Performs periodic preventative maintenance on assigned products • Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATMs and or within financial institutions. • Equipment Staging and Installation • Performs shop or site staging of equipment as assigned • Assists, as part of a team, in site preparation and equipment installation. May install limited modifications or Field Retrofit Orders (FROs) • Performs any needed modular swaps and unit replacements 3. Asset Management • Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management • Maintain an appropriate parts inventory as well as parts record keeping 4. Reporting • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required • Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities 5. Scope • T&M Revenue- meet or exceed plan based on territory or country/region goal • Closed Calls/CE/Day – based on territory or country/region goal • Utilization Rate – based on territory or country/region goal • Open Calls/CE/Day – based on territory or country/region goal • Local Parts Fill Rate/Day – based on territory or country/region goal • Customer Satisfaction – based on territory or country/region goal • Call backs - based on territory or country/region goal • SRL/SLA Percentage of SLA Met based on territory or country/region goal • FVR - based on territory or country/region goal Requirements/ Environment • Valid Drivers' License and cleared background check and drug screen • Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required Work Environment • To service accounts within a given area and may be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports • Conducts work at customer site(s), local NCR offices, or in a virtual environment Physical Environment • May require prolonged travel, carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) • May require bending/squatting, walking/standing /sitting for prolonged periods • Exposure to enclosed spaces, dust, drafts, and damp areas • Assuming cramped/unusual positions, reaching, pushing, pulling, twisting, climbing, bending, stooping, and squatting • Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers) Acceptable advanced training may consist of: • One year of College level courses, equivalent military training, or training in electronics or computer technology. • One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time. • A+ Certification

Grade - Asst Manager . Job Role: - Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction Providing quality of experience that will ensure retention and positive word-of-mouth Cash transaction with customers Back up to Branch Operations manager Rendering services to the customers related to Payments, Cheque clearing, DD issuing & printing. KYC /AML adherence CTR / STR Reporting ATM Operations Trade Forex Services Handling Trade forex documentation related to Import/Export Transactions. Required Candidate profile Job Requirement: Customer Orientation Fresh Graduates and Post Graduates (2023-2024 Passouts) Good Communication skills Basic understanding of Banking Well Versed with MS office.

Dear all, Greeting from manpower group services.. We are hiring ATM CASH OPERATOR for the below location. Qualification : Any Salary:15k and OT 3k per month Location :Vellore interested candidate can send resume / m.venkatesh@manpower.co.in regards, Manpower Group Services HR Team

Looking for Asst. Manager! Role includes cash/cheque/DD handling, KYC/AML, ATM ops, forex & trade docs. Ensure smooth transactions & quality service. Fresh grads/postgrads (2023–24) with good communication skills welcome Required Candidate profile Freshers (2023– batch) Customer-Centric Approach Effective Communication Skills Knowledge of Banking Basics Skilled in MS Office Tools Perks and benefits Incentives, travel, cab & lunch coupons,

Mandatory: Establish partnerships and farm relationships with Financial Institutions (NBFC/MFI/ECOM/Logistics) and Government organizations for Direct to Retail (Cash Business) Target Industry: BFSI & Fintech Working:5 days Timings: 9.30 AM-6.30 PM

The purpose of this job is to facilitate cash pick-up and delivery of ATM machines in a timely manner and ensure the smooth movement of cash across the country. Your main duties as a Job Holder will include branch operations such as reconciling cash in ATM machines and cash tally, loading cash and balancing with the ATM machine, reporting clearance to the branch and office, preparing discrepancy reports for any differences and sending them to the back office, attending FLM / SLM calls, and preparing MIS reports like CBR (cash balance report) on a daily basis which includes ATM deposit & drop box details, discrepancy details, card capturing details, cash balance details, and overage & shortage details. You will also be responsible for ensuring SOP and Security Norms compliances. In terms of working relationships and contacts, you will work closely with the movement coordinator, supervisor, branch reporting staff, and hub in charge. Key dimensions of your role will involve being responsible for cash deployment at various business points, handling first level escalations, and addressing technical errors of ATM machines to ensure the smooth flow of cash from one business point to another.,

Role & responsibilities 1. Operations Management Lead the ATM Monitoring team to ensure continuous and smooth operation of all ATMs under management. Develop and implement strategies to detect, monitor, and resolve ATM issues promptly. Manage the end-to-end incident handling process, ensuring timely diagnosis and resolution with all stakeholders. Continuously review monitoring workflows and suggest improvements to boost efficiency and reduce downtime. Ensure ATMs meet agreed uptime commitments for various client banks. Drive automation initiatives and adopt industry best practices for ATM monitoring and issue management. 2 Escalation & Issue Resolution Set clear escalation protocols for critical issues to ensure minimum service disruption. Respond to customer escalations within defined turnaround times and represent the team in client review meetings. Coordinate with internal teams like IT, Risk, and Security, as well as third-party vendors, for swift issue resolution. 3. Performance Analysis & Reporting Analyze operational and performance data to identify trends, root causes, and areas for improvement. Prepare and share regular performance reports covering uptime, incident trends, and SLA compliance. Use data insights to optimize processes and drive continuous service improvements. 4. Team Development & Leadership Mentor and motivate the ATM Monitoring team to deliver high performance and meet service standards. Plan and deliver training sessions to keep the team updated with the latest tools, technologies, and practices. 5. Compliance & Vendor Management Ensure all ATM operations comply with internal policies, regulatory guidelines, and security standards. Manage relationships with vendors handling First Line Maintenance (FLM) and Second Line Maintenance (SLM). Monitor vendor performance to ensure compliance with SLAs and contractual terms. Preferred candidate profile Excellent communication and stakeholder management skills. Graduate/Postgraduate; MBA preferred. 8- 12 years of experience in ATM Monitoring, IMSC Operations, or Managed Services. In-depth understanding of ATM networks, monitoring tools, and incident management processes. Proven track record of leading teams and improving operational processes. Good knowledge of compliance, security, and regulatory requirements related to ATM operations. Sound understanding of ATM technologies, uptime SLAs, risk, and security best practices.

Job Purpose: To ensure quality of customer service, gold collateral / asset quality & Process adherence, there by achieving growth the objectives of the organization. ( 1.Customer service - TAT for servicing a client, 2. Client retention to reduce attrition) Functional Responsibilities : To conduct valuation and verification of gold ornaments with respect to weight, purity & Detect spurious, low purity gold and frauds to mitigate the risk. Ensure that proper KYC and other prescribed documentation process is followed before and after the disbursement of loan Adhere the Policy, Process & other guidelines of the bank. Improve the existing process to overcome the probable risk. Maintaining the TAT in the timely disbursement of Gold loan. Retention of customers / portfolio by meaningful engagement time to time. Secure safe room operations, security measures, day to day working of branch. Follow up with the customer for timely interest collection, repayment and reduce NPA to zero. Compliance of internal audit matters. Close the issues pointed out in in audit with in the TAT. Cross Sell of other products / services of the bank. Maintain liaison with Gold loan department/ Departments in Zonal/ Head Office for speedy resolution of problems faced by branch Competencies required for role : (a) Customer Service (b) Communication (c) Result Orientation (d) Written skills (e) Ability to liaise with Govt Depts./Police. (f) Alertness (g) Planning and Implementation

Position Summary Handling a team of 20-25 associates Responsible for Daily roster planning and productivity metrics measurement. Responsible for day-to-day task assignments of the team and the project. Managing escalations from customers and internal stakeholders and providing appropriate and effective resolution to their queries/complaints. Ensuring ATM related incidents and downtime is minimized through complete ownership. Ensuring team complies with the laid down processes, SOP, workflows, and telephony metrics. Engage with various teams proactively to deliver consistent performance and further SLA delivery improvement. Escalate customer problems both internally and externally, when required, according to defined escalation paths. BasicQualifications/MinimumCriteria Graduate from any stream & should have good practical hands-on MS Office tools such as MS excel, PowerPoint, experience on CRM Minimum 3 years of work industry experience in ATM operations Good Soft skills & Interpersonal skills (verbal & written) are a must. Role: Incident Management Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Infrastructure Services Education UG: Any Graduate PG: Any Postgraduate

Hiring Asst. Manager – Banking Ops in Mumbai. Pure backend operations role: Cash handling, KYC/AML, DD/cheque clearing, CTR/STR reporting, ATM & forex services. Must have: Branch Ops, KYC. Freshers & experienced can apply. Backend profile only.

ROLEPURPOSE & OBJECTIVE Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch; Manage exceptional customerservice, proactive sales environment and efficient branchoperations, while adhering to regulations / compliancerequirements; Focus on retaining existing customers, increasingthe customer base and cross-selling Ujjivans products andservices; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drivecampaigns at their branches. Theincumbent monitors daily performance of branch staff and managesa team of 5 to 7 employees. Thisrole is applicable only to Gold & Silver Branches. FINANCIALSIZE NON-FINANCIALSIZE Entireliability target for the branch CASABook as per the branch TASCBook as per the branch BB-FIGBook as per the branch Segmentwise book (NR, Senior Citizen, HNI etc) as per the branch Numbertarget for all the respective products. CA SA TASC SnrCitizen HNI NR KEYDUTIES & RESPONSIBILITIES OF THE ROLE Business Implementbranch specific marketing & communication strategies tocontinuously strengthen the Ujjivan brand. Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch. Manageexceptional customer service, proactive sales environment andefficient branch operations, while adhering toregulations/compliance requirements Focuson retaining existing customers, increasing the customer base andcross-selling Ujjivans products and services Overseebranch operations, cash management and service quality; workclosely with product and marketing teams to drive campaigns attheir branches. Monitordaily performance of branch staff. Tomanage a team of 5 to 7 employees. Cascadetargets the branch targets to the respective staffs and ensureachievement is tracked through periodic reviews. Ensureall deferrals taken are cleared within the specific period. Monitorthe overall portfolio of the branch; ensure adherence tocompliance and regulatory norms are met. Customers Ensurecustomers are educated about all products/services offered byUjjivan Ensurecourteous customer service is offered to customers by the branchstaff Reducecustomer attrition by guiding CCR(s) on exit interviews, customerengagement programs etc. Leadcustomer connect initiatives in the branch vicinity InternalProcess Overseeand ensure efficiency in branch/ATM operations through adherenceto TAT for various internal and customer end processes; driveutilization of alternate channels Ensurecompliance with banking guidelines, quality framework and auditrequirements; ensure speedy resolution of any audit observationsand take necessary steps to prevent recurrence, ensurecompliance with Know Your Customer (KYC), Anti- Money Laundering(AML), audit and other regulations & applicable laws in thebranch Monitor,control & minimize all expenses in the Branch, such astelephone, consumption of stationery, computer consumables,electricity and other overheads without sacrificing quality Overseeaccurate cash management and tallying of accounts in the systemthrough the Cashier Accountablefor branch safety including security of cash/vault etc. Learning& Performance Ensurethat all members of the Branch staff are up to date on allrelevant circulars and all products/services offered in theBranch Ensureadherence to training man-days/ mandatory training programs forself and reportees Ensuregoal-setting, mid-year review and annual appraisal process withinspecified timelines for self and reportees Monitorperformance of staff against defined goals/metrics and takecorrective action wherever required; undertake disciplinary andattendance monitoring for liabilities sales team and branchoperations team Coordinatewith state HR on people related matters; support branchactivities to foster teamwork and continuously make Ujjivan agreat place to work Ensurecoordination between staff of different teams, to build acollaborative spirit and shared sense of purpose (which couldalso enable cross-sell and overall target achievement) Qualifications Graduatein Commerce/Business/Economics or related subjects. PGDM/ MBAfrom a Tier 2 or 3 college preferred Experience Shouldhave overall experience of 7-12 Years in core banking sales withgood knowledge of banking products and regulatory requirements inbanking/micro-finance. Shouldhave worked as a Branch Manager for at least 1-2 years. FunctionalSkills Sales& marketing skills across multiple products. Shouldhave managed a deposit book of 25 to 75 Cr. Knowledgeon liabilities products & unsecured loans products Knowledgeof basic accounting and finance administration Analyticalskills Process& Compliance Orientation: Knowledgeable on KYCnorms/guidelines for liabilities & unsecured loans BehavioralSkills ManagingCustomer Relations and excellent service orientation andrelationship management skills CommunicationSkills - fluent in the local language & English Abilityto manage teams and drive performance. Should have managed a teamof 7 to 15 staff. Achievement/Performanceoriented Productknowledge Location - Ambasamudram,Ambur,Anupshahr,Bagalkot,Bailhongal,Bengaluru,Bodinayakanur,Challakere,Chengalpattu,Chennai,Chitradurga,Coimbatore,Cuddalore,Davangere,Gobichettipalayam,Gokak,Gundlupet,Hassan,Hospet,Kunnamkulam,Maddur,Mayiladuthurai,Mettupalayam,Nagapattinam,Nagar,Namakkal,Paramathi-Velur,Puttur,Rasipuram,Sankarankoil,Shrirangapattana,Tirunelveli,Tirupathur,Udupi,Vellore,Virudhachalam,Yelahanka

KEY RESPONSIBILITIES Prepare and share periodic reports and MIS on branch performance with respective stakeholder. Manage and lead local operations team • Manage branch functioning as per laid down norms for Operations (Route planning, TATs etc.) • Ensure compliance and adherence to agreed SLAs with clients • Ensure that all route related resources are ready for route dispatch • Ensure adherence and implementation of standardized operating procedures • Coordinate with Network Planning team for suggesting route restructuring in case of added/deleted RGPs or to increase efficiency of route operation • Ensure prioritization and resolution of escalated FLM calls within TAT and receive minimal penalties • Monitor performance of the branch on a regular basis and take decisions in the interest of the branch's performance in consultation with management • Support internal and external auditors in audits and ensure that challenges discovered in audits are responded to addressed on timely basis • Ensure efficient management, adherence to vault related SOPs and security of vaults Customer ( Direct ownership) • Participate in customer review meeting (retail/MSP) on case to case basis with sales team on service delivery satisfaction, SLA fulfilment and unjustified penalties • Participate in meetings for potential business deal with Business Development team • Maintain good relationships with the clients in the branch • Provide effective solutions to issues in branch operation • Drive & encourages performance oriented culture in the branch towards achievement of strategic goals • Ensure security and safety of the branch and its personnel Team Management is must. Candidates who have Experience in operations as well as Team Management can only Apply on sunil.parab@hitachi-cashms.com

Roles and Responsibilities Team Leading and Team Management of minimum 30 people experience is mandatory. Experience in handling the ground level operations and Route Management Work experience from Logistic and Warehouse is preferred. Desired Candidate Profile Candidate with experience in logistics operations with Team Management can only apply on sunil.parab@hitachi-cashms.com

Ensure Lead processing productivity as per allocated is attended daily with out any miss out Audit Readiness: Nil Critical / KYC error observation in QC, Process, IAD, PQA, RBI audits Process improvement,gap identification and automation Document Verification Provide strategic direction and manage day-to-day operations for liability products Account Servicing

Dear Job Aspirants, Greeting from IndusInd Bank HR Team !!! Objectives of this role : 1. Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manager. 2. Build awareness of new products and services and identify customer needs to capitalize on the business referral opportunities. 3. Meet and exceed bank services standards greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols. 4. Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt and supporting management as needed. Responsibilities: 1. Handle transactions for customers, including check cashing, deposits, withdrawal's, transfer's, loan payments, cashier, checks, and opening and closing of accounts. 2. Identify customer needs, provide information on new products and services and direct customers to branch representatives as needed. 3. Track, record, report and store transactional information and special requests. 4. Provide a high level of customer services. Required skills and qualifications: 1. Any graduate with prior cash handling experience. 2.Excellent communication , customer - service, and time- management skills. 3. Strong dedication to accuracy and efficiency 4. Age below 30 5. Must to have banking experience with customer service and operation knowledge Location: Aundh Branch, Baner Pune Branch, Bavdhan Branch, Bhandarkar Branch, Kothrud Branch, Main Baner Road Branch, Pimple Nilakh Branch, Pimple Saudagar Branch, Senpati Bapat Road Branch Please note both the profiles require you to be flexible with Sales and Operations and relevant candidates will be considered. Hence individuals looking for exclusively operations role may not attend the interview. Venue Details : Contact Person : Yogesh More Time : 10.30 am to 4 pm Date : 19 July 2025 Location : Suyog Platinum Tower - Third floor IndusInd bank zonal office, off Mangaldas Rd, above to BMW showroom, bund Garden, Sangamvadi, Pune, Maharashtra 411001. Since we have multiple openings across Pune, you can come along/ refer this opportunity to your friends/colleagues who are suitable for the role and might be looking for a job. Regards, Team HR IndusInd Bank

Sr. Executive Incidents Management System Centre Handling inbound and outbound calls that include calls for Preventive maintenance, ATM updates / custodians/ Vendors and other calls from FLM/ SLM Support Co- ordination with different departments (Field/ UPS/ CRA/ OEM vendors) Handling the escalation from Internal/ External sources and maintain a healthy relationship with all the stakeholders Providing online technical support to field engineers and Electrician FLM and SLM Follow up & Alert handling/ Escalation handling Incident Management & Logging of Complaints Ensuring minimum ATM downtime associated with ATM Hardware / Network / Power Responsibilities: Monitoring of ATMs as well as Coordinating with ATM officers for FLM, SLM Maintain the track for high priority issues, Co- ordinate with local Coordinators, area managers and Vendors for resolution Authenticate the dependency for down time of ATMs and work closely to make ATM operational on priority Escalate high TAT calls to internal/external stakeholders Handle interactions on phone as well as on mail within stipulated period Desired Attributes: Energetic, excellent communication skills, Team spirit, Team Player, Problem solving approach Experience and Education Background: 1-3 years preferably from ATM Industry Any Undergraduate OR Graduate with Good Communication Skills Open to work in Rotational Shifts (Day / Night)

Sr. Executive Incidents Management System Centre Handling inbound and outbound calls that include calls for Preventive maintenance, ATM updates / custodians/ Vendors and other calls from FLM/ SLM Support Co- ordination with different departments (Field/ UPS/ CRA/ OEM vendors) Handling the escalation from Internal/ External sources and maintain a healthy relationship with all the stakeholders Providing online technical support to field engineers and Electrician FLM and SLM Follow up & Alert handling/ Escalation handling Incident Management & Logging of Complaints Ensuring minimum ATM downtime associated with ATM Hardware / Network / Power Responsibilities: Monitoring of ATMs as well as Coordinating with ATM officers for FLM, SLM Maintain the track for high priority issues, Co- ordinate with local Coordinators, area managers and Vendors for resolution Authenticate the dependency for down time of ATMs and work closely to make ATM operational on priority Escalate high TAT calls to internal/external stakeholders Handle interactions on phone as well as on mail within stipulated period Desired Attributes: Energetic, excellent communication skills, Team spirit, Team Player, Problem solving approach Experience and Education Background: 1-3 years preferably from ATM Industry Any Undergraduate OR Graduate with Good Communication Skills Open to work in Rotational Shifts (Day / Night)

About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate

JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information Speed and accuracy of transaction Exploitation of other business opportunities sensed Providing quality of experience that will ensure retention and positive word-of-mouth JOB REQUIREMENT Should have handled SO profile MBA/Graduate

JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information Speed and accuracy of transaction Exploitation of other business opportunities sensed Providing quality of experience that will ensure retention and positive word-of-mouth JOB REQUIREMENT Should have handled SO profile MBA/Graduate

Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate

Roles and Responsibilities Team Leading and Team Management of minimum 30 people experience is mandatory. Experience in handling the ground level operations and Route Management Work experience from Logistic and Warehouse is preferred. Desired Candidate Profile Candidate with experience in logistics operations with Team Management can only apply on sunil.parab@hitachi-cashms.com