42 Atm Jobs

Company Name: Paycraft Solutions Paycraft Solutions was founded in 2013 with the aim of easing urban mobility. Our organization is one of the leading solution providers for banks and operators of public transport. PayCraft, a homegrown MSME and one of the pioneers in implementing offline and contactless payments, is one of the preferred partners for the implementation of the open loop payment solution, which combines the technologies of the retail and transit/offline payment worlds to enable a multi-party digital ecosystem. Job Title: Engineer 2 / Sr. Engineer 1 Department: Production Support Location: Navi Mumbai, Belapur Graduation in B.Sc or BE in IT or Computers Experience: 3-4 years Role and Responsibilities Daily operational activities for Projects. Monitoring all transactions. Complete issue reporting. Ensuring Minimum escalations form clients and within the organization. Meeting all SLA requirements Complete ownership of L1 and L2 support Understanding the functioning of the system. Collaborating with other verticals. To check/Analyze the transactions and logs and device settlements. To track down issues and raise the same in Redmine tool. To support operational daily mails, chats and calls from clients, stakeholders. To help operational process documentation. To have operational manual work get automated. Preferred Skills & Knowledge Experience in ATM/Prepaid transaction switching technology. Good Understanding on Payment & Card Domain Basic knowledge in relational database, UNIX, Java, C++ Independent and proactive Good verbal and written communication skills Qualifications and Education Details

Position: Manager – Testing (QA / QC) Location: Thane Experience: 12-15 Years of relevant experience working in the skillset Skillset: • Team Manager capabilities • Analytical capabilities on Testing ATM channel transactions • Good understanding of Payment Switching with regards to ATM channel • Good knowledge of Testing Lifecycle • Automation experience is MUST • Hands on experience on ATM/CRM/BNA System. • Should have knowledge on ATM terminals of NCR / Wincor / Okie / Hitachi makes • Extensive experience working on XFS layer. • Understanding of client – server model. • Should have working experience on NDC/DDC Protocol. • Working knowledge on ISO / API Interfaces.

Join us as BASE24 Developer , where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a BASE24 Developer you should have experience with: Strong BASE24 development & design experience Switch knowledge on Tandem Platform Experience working in languages like TAL, COBOL, SCOBOL, TACL, Spool Com, Peruse Knowledge on Simulators like MasterCard, Visa, FINSIM, Versa Test and Asset, etc. Knowledge on ATM, POS switch ISO8583 message and its supported cards and transaction types is a Must. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune/Chennai

Role & responsibilities Job Description Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organizations technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate Mindset to Empower, Challenge and Drive the operating manual for how we behave. Join us as BASE24 Developer , where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a BASE24 Developer you should have experience with: Strong BASE24 development & design experience Switch knowledge on Tandem Platform Experience working in languages like TAL, COBOL, SCOBOL, TACL, Spool Com, Peruse Knowledge on Simulators like MasterCard, Visa, FINSIM, Versa Test and Asset, etc. Knowledge on ATM, POS switch ISO8583 message and its supported cards and transaction types is a Must. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. If you are interested for this job so Please share your detail with updated CV on Krishankant@thinkpeople.in Total Exp.- Rel Exp.- Current Company- CTC- ECTC- Notice Period- DOB- Edu.-

Excellent Sabre, Amadeus and NDC knowledge Strong knowledge of world geography and airlines Understanding of airline alliances, routing, hub cities, partners airlines Ability to create multicity logical routing Construct fares keeping the complex route in mind Good understanding of codeshare, plating carriers, fare family. Excellent NDC pricing and ticketing knowledge Decision to opt for GDS/NDC basis Airline/routes Strong written communication skills for email interaction IRD - Find lower fare on a ticketed PNR keeping the Cabin, Fare type, baggage, seat preference same from old ticket. Strong comprehension skills to understand passenger query and respond Preferred with IATA/Travel Diploma Min 2 years of Experience in Complex GDS Ready to work 24/7 shift environment

Dear, Hope you doing great! Have an opening for below mentioned role with Leading FinTech/Payment Company. Location: 1. Velachery, Chennai / 2. Peelamedu, Coimbatore / 3. Thiruvikanagar, Erode Key Responsibilities Prepare Daily Route Plan (DRP) for withdrawal and loading, in consultation with Route Leader Pick-up cash based on bank wise indent and denomination Prepare cash receipt and take approval from Route Leader Complete allocated site visits for loading or EOD on daily basis Resolve the FLM (First Level Maintenance) issues within TAT Punch all the required entries in Android device timely and accurately such as - withdrawal, loading, EOD, FLM Punch the counter entry in CBS and submit the same to Route Leader Inform Route Leader in case of any issue and enter the same in Android device Submit the return cash to vault, in cases when loading could not happen due to unavoidable circumstances Prepare CBR (Cash Balance Report) when mandatory as per SLA and submit to Route Leader Coordinate with the Reports team, as required, for mandatory customer reports If interested, kindly revert with updated CV mentioning below details on VaishnaviG@topgearconsultants.com for more company details. Pl share your resume, Mentioning BELOW DETAILS (Mandatory) Current Location: Preferred Location: Highest Qualification: Years of Exp: Current Salary: Expected Salary: Notice Period:

Position: Service Monitoring Analyst Experience: 5+years Notice period : 30 days to Immediate join Mode of work: work-from-home (WFH) Job Summary Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices). Key responsibilities include, but are not limited to: Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients) Eyes on glass Dashboard monitoring Investigation of alerts A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions Immediate escalation of potential issues as per defined processes Continually improving the effectiveness and targeting of monitoring Providing insights to clients and colleagues from monitoring The role offers multiple exciting career progression paths within organization: Customer Care, Technical Support, Testing and Project delivery. Essential A track record of success in a monitoring role. Background in Financial Services, understanding of Cards is desirable An understanding of transaction processing systems, electronic Point of Sale and ATMs will be an added advantage Keen attention to detail A strong sense of urgency Excellent oral and written communication skills in English Ability to perform both within a team and autonomously Experience in office software applications such as Word, Excel, email and browsers. Have a genuine passion for technology Desirable Experience with the following: Monitoring tools and dashboards JIRA Service Management/Confluence Experience of working in a high-octane environment where client service is time critical and has a direct effect on the bottom line Shift Timing Rotational Shift 7 AM 3 PM , 3 PM 11 PM , 11 PM 7 AM

Job Description : Support Engineer (POS) Job Location: India (All locations) Experience : 2 to 6 Years Job Descriptions: Experience with POS systems, hardware and networking. Famililier with LS Retails and POS application troubleshooting Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications If you are interested in this opening please send your updated resume with following details on rahul.bhole@teamcomputers.com Experience Current CTC Expected CTC Notice Period Thanks & Regard, Rahul Bhole

Company Overview Hitachi Cash Management Services has since emerged as a leading provider of integrated cash management services with a strong network, spanning 1500+ locations and 25 states across India.As an end-to-end cash management services provider, we offer ATM cash management and retail cash management services, among others, that are tailored to meet the needs of financial institutions and retailers, helping them manage their day-to-day cash requirements in a seamless and efficient manner. Role - ATM Operator/ Custodian Responsibilities: Prepare Daily Route Plan (DRP) for withdrawal and loading, in consultation with Route Leader Pick-up cash based on bank wise indent and denomination Prepare cash receipt and take approval from Route Leader Complete allocated site visits for loading or EOD on daily basis Resolve the FLM (First Level Maintenance) issues within TAT Punch all the required entries in Android device timely and accurately such as - withdrawal, loading, EOD, FLM Punch the counter entry in CBS and submit the same to Route Leader Inform Route Leader in case of any issue and enter the same in Android device Submit the return cash to vault, in cases when loading could not happen due to unavoidable circumstances Prepare CBR (Cash Balance Report) when mandatory as per SLA (e.g. for HDFC bank) and submit to Route Leader Coordinate with the Reports team, as required, for mandatory customer reports

100% lead will be provided Educate the Customer about the product To close the leads provided by Company work on leads with walking customers Required Candidate profile Qualification: Graduate Age: 21 to 38 years Experience: Min.2 Years of experience as Filed Sales / Marketing Salary: - 2.50 L/A - 3.80 L/A + incentive

Back Key Responsibilities Retail point of Sale system testing and Certification resources for both Fujitsu POSplus and GTC POS (GTC POS will be learned through project) Validate POS transaction flows for new functionalities Validate transactional data and receipt data for accuracy Prepare financial validation Design and build simulators for Telco Retail Sales flow Enhance Production support tools to support new functionalities Build simulators for Telco Retail Sales flow Document for production support hand over Document POS certification requirements Preferred Qualifications Must have POS experience and Bell Retail experience Must be able to validate the transactional flows for functionality Test Automation What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

The Mainframe with cards role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Mainframe with cards domain.

The Mainframe with cards role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Mainframe with cards domain.

We're #hiring for #SeniorSalesManager with Leading Product Based Client for Gurugram. Senior Sales Manager B2B (Software & Hardware Solutions) || Individual Contributor Role Location: Gurugram About the Role: Were seeking a high-performing Senior Sales Manager to drive revenue growth and strategic account development in the B2B software and hardware solutions space, with a strong focus on industries such as Banking, Financial Services, and Government. This is an individual contributor role, ideal for someone who is self-motivated, target-driven, and experienced in selling ATM solutions, payment systems, kiosk technologies, managed services, and enterprise software products. Key Responsibilities: Own and drive the entire sales lifecycle from lead generation to deal closure. Develop new business opportunities across banking, retail, fintech, and public sector verticals. Promote and sell a portfolio of hardware (e.g., ATMs, kiosks, POS) and software solutions (e.g., transaction monitoring, digital banking tools, security solutions). Prepare and deliver compelling client presentations, RFP responses, and technical/product demonstrations. Build and maintain CXO-level relationships to position strategic, long-term value. Collaborate with product and pre-sales teams to ensure solutions align with client needs. Consistently achieve or exceed quarterly and annual revenue targets. Required Experience & Skills: 10+ years of B2B sales experience, with at least 5+ years in technology product sales (software and/or hardware). Strong domain knowledge in ATM solutions, digital banking platforms, or fintech ecosystems. Proven track record of meeting/exceeding sales targets in an individual contributor capacity. Ability to navigate long sales cycles, large deal sizes, and enterprise-level customers. Familiarity with solution selling and value-based selling methodologies. Excellent communication, negotiation, and stakeholder management skills. Preferred Qualifications: Prior experience working with OEMs, ISVs, or system integrators. Understanding of SaaS, IoT, or cloud-based solutions is a plus. Bachelor's degree in Business, Engineering, or related field; MBA is an advantage. Why Join Us? Work with a cutting-edge portfolio in a growing market. Competitive compensation with uncapped incentives. High-impact role with visibility and career growth opportunities. How to Apply: Send your resume to harjeet@beanhr.com

Note: Freshers are Eligible for the job Key responsibilities : Tracking & monitoring different Projects assigned and working in-line to meet the targets given Coordinating with Franchisees & internal teams for identifying the cause behind all the cases assigned Perform initial troubleshooting of ATM/Site/Fund/Billing/etc. related issues, utilizing available tools and resources Tracking & Resolving the cases with continuous follow up & escalations required Maintain clear and concise communication with internal teams & external stake holders Maintain accurate records of the work done & status while documenting everything Skills required: Understanding of ATM set up & their working Ability to diagnose and resolve any technical or non-technical issues independently and collaboratively Hands-on MS Excel and ability to analyze & identify trends/outliers Ability to communicate effectively with internal and external stake holders Previous experience in ATM Operations, network monitoring, or IT support would be preferred

Company Overview Hitachi Cash Management Services has since emerged as a leading provider of integrated cash management services with a strong network, spanning 1500+ locations and 25 states across India.As an end-to-end cash management services provider, we offer ATM cash management and retail cash management services, among others, that are tailored to meet the needs of financial institutions and retailers, helping them manage their day-to-day cash requirements in a seamless and efficient manner. Role - ATM Operator/ Custodian Responsibilities: Prepare Daily Route Plan (DRP) for withdrawal and loading, in consultation with Route Leader Pick-up cash based on bank wise indent and denomination Prepare cash receipt and take approval from Route Leader Complete allocated site visits for loading or EOD on daily basis Resolve the FLM (First Level Maintenance) issues within TAT Punch all the required entries in Android device timely and accurately such as - withdrawal, loading, EOD, FLM Punch the counter entry in CBS and submit the same to Route Leader Inform Route Leader in case of any issue and enter the same in Android device Submit the return cash to vault, in cases when loading could not happen due to unavoidable circumstances Prepare CBR (Cash Balance Report) when mandatory as per SLA (e.g. for HDFC bank) and submit to Route Leader Coordinate with the Reports team, as required, for mandatory customer reports

Looking for a dynamic sales personnel to sell our ERP and EMR solutions. Requirements: 5+ years in sales especially selling software solution preferably ERP/EMR or others Experience in Manufacturing sectors for ERP and Hospitals/Clinics for EMR solution will be given preference Must be ready to travel all across NCR and north western states Good communication and computer skills Ability to close deals

Job Description : Experience-1 to 3 Years Work from Office 24/7 Shifts Transportation: 1 way Cab Week off: 2 days rotational off/Split Week off Notice Period - Immediate Joiners to 10 Days Job Location - Sholinganallur, Chennai Looking for candidates experience in Electronic Fund Transfer/ATM Other Banking experience are not required Walk In Interview Date & Time- 20th & 21st May 2025 Timings- 10.30 A.M to 1.30 P.M Interview Venue Wipro Limited-CDC5 468/469, 475/A, Old Mahabalipuram Road, Elcot Sez, Sholinganallur,Chennai Contact Person-Naveen Raj

Job Description : Experience-1 to 3 Years Work from Office 24/7 Shifts Transportation: 1 way Cab Week off: 2 days rotational off/Split Week off Notice Period - Immediate Joiners to 10 Days Job Location - Sholinganallur, Chennai Looking for candidates experience in Electronic Fund Transfer/ATM Interested Please contact-Krishna-8072255275

This Opening with a leading Fintech company for their office in Mumbai location Role: Areal Sales Manager - Financial Inclusion Experience: 5 - 10 Years Job Description: Roles & Responsibilities: Manage a direct team of 3 to 4 FLA. Conduct market research & competition benchmarking to identify selling possibilities and evaluate customer needs. Drive identified Initiatives in the Area to achieve the overall sales objectives, identify & effectively implement major and key initiatives at Area level for Market Development, Distribution expansion & Sales Operation Identify the critical/burning issues of the area affecting sales & take remedial action/ escalate wherever needed Regularly track and report performance of the area in terms of targeted sales and business volume. To execute the campaigns for increasing terminal usage/activation/sourcing through the team. Should ensure full compliance with regulatory and internal guidelines. Work closely with partners, distributors, and sales teams to understand specific requirements and/or needs and accordingly pitch our payment products to the target segment. Monitor CSP transactions & volume, coordinate audit of CSP networks, and compile relevant MIS reports to assist in formulating appropriate agent productivity & retention strategies to minimize attrition. Ensure timely recruitment and retention of right quality people, Implement the performance & development of key employees Has a flair for numbers and can deliver the assigned business targets of individuals and team Forecast potential sales and revenue targets effectively from new and existing markets and maximize sales Own recruiting, objectives setting, coaching and performance monitoring of sales representatives Desired profile of the candidate 5 to 6 years of experience in payments, fintechs, telecom & ecommerce companies. Strong business sense and market expertise. Excellent mentoring, coaching and people management skills Good organizational and documenting skills, able to work under pressure and deadlines. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization. Ability to leverage data to identify market opportunities, Strong problem-solving skills. Strong written and oral communications skills Ability to learn quickly and work independently, share knowledge & guide teammates. Required Skillset: Required experience in payment devices like AEPS, MATM/Micro ATM, DMT. Qualification Any Graduate (Full Time) Interested Candidates can share their CV's at priyal@topgearconsultants.com

KEY RESPONSIBILITIES Prepare and share periodic reports and MIS on branch performance with respective stakeholder. Manage and lead local operations team • Manage branch functioning as per laid down norms for Operations (Route planning, TATs etc.) • Ensure compliance and adherence to agreed SLAs with clients • Ensure that all route related resources are ready for route dispatch • Ensure adherence and implementation of standardized operating procedures • Coordinate with Network Planning team for suggesting route restructuring in case of added/deleted RGPs or to increase efficiency of route operation • Ensure prioritization and resolution of escalated FLM calls within TAT and receive minimal penalties • Monitor performance of the branch on a regular basis and take decisions in the interest of the branch's performance in consultation with management • Support internal and external auditors in audits and ensure that challenges discovered in audits are responded to addressed on timely basis • Ensure efficient management, adherence to vault related SOPs and security of vaults Customer ( Direct ownership) • Participate in customer review meeting (retail/MSP) on case to case basis with sales team on service delivery satisfaction, SLA fulfilment and unjustified penalties • Participate in meetings for potential business deal with Business Development team • Maintain good relationships with the clients in the branch • Provide effective solutions to issues in branch operation • Drive & encourages performance oriented culture in the branch towards achievement of strategic goals • Ensure security and safety of the branch and its personnel Team Management is must. MBA Candidates who have Experience in operations as well as Team Management can only Apply

Dear all, Greeting from Manpower Group Services..... We are hiring ATM Operator... Qualification;12 th to any degree Gender ; Male Salary;15000 TO 18000 Weekly once weekoff No Target Interested candidate can send resume @9894185947 regards, Kanchana HR 7200040763

Job Description: Strong experience in ATM, Payment Switch and Cards domain. Sound knowledge of Payment schemes/networks and certification process. Strong technical knowledge in Payment Applications, Infrastructure and Automation tools. Very good communication skills and ability to interact with internal teams and Global and Domestic customers which includes senior leadership Banks and Financial Institutes Experience in leading end-to-end medium to large projects for entire testing life cycle which includes efforts estimation, scheduling, defining test strategies and aligning various delivery streams to the strategy encompassing transformational thinking with agile approach Ability to take ownership and accountability for Testing deliverables which include Test Strategy, Environment setup Test Plan, Test Scenarios/cases/results, Requirement Traceability Matrix, testing status report as per the frequency mentioned in Test Strategy, Final Test Report Experience in driving automation testing across all workstreams to improve the efficiency of overall testing cycle which includes design and develop reusable and robust automation assets. Perform walk-through with testing teams to execute automation scripts and management minor modification Stays abreast of QA & Testing best practices and the latest available tools, frameworks, and standards. Roles & Responsibilities: Knowledge in Switch testing and ISO 8583. Knowledge of SQL Knowledge of working on AS400 will be considered as an added advantage. Scheme certification will be considered as an added advantage Interested candidates can share resume on kasharma@euronetworldwide.com

Must have exposure on Data Extraction from existing stored procedures based on data query language, Issues Incident Outage management Services Request Request Management Production, non-production Production, UAT, Pre-Prod, Development, Test ,DR Environment support for the In-scope application Must have minimum 20+years of experience in supporting Payment Middleware Applications Must have a basic understanding of process flow IB,MB CIB,IMPS,NEFT, NGRTGS,SFMS, ATM,FASTAG e Must understand technologies like Java, Net, PL,SQL, Java 4 Must have exposure on Data Extraction from existing stored procedures based on data query language Provide a dynamic service identifying and solving issues within multiple components of critical banking systems ib,mb,cib Required Skills Data Extraction, UAT, IB,MB CIB,IMPS,NEFT, NGRTGS,SFMS, ATM,FASTAG e, Java 4, ib,mb,cib

Specific skill set - Banking / NBFC exposure or Payment services exposure. Process and product knowledge of Debit cards issuance is must. Awareness of Card present and contactless card transactions including latest digital technology. Well versed with VISA, MasterCard or Rupay regulations and working. Issuance of debit cards, prepaid cards and life cycle management should be understood well. Must know ISO8583 messages and their data elements and tags work and should understand how web services or API based messages work. Must have complete understanding of teller transactions on automated machines (ATMs and video teller machines) and deposit machines / bunch note acceptors (BNAs) Basic to in-depth knowledge of financial reconciliation and general ledger accounting preferred. Expertise on clearing and settlement for INR and Cross Currency settlement will be highly appreciated and Interchange and Dispute Management functions. Should have hands on experience of User Acceptance Testing and ability of helping testing teams on scripting and review of logs etc. Preferred if handled projects on Card based payment solutions viz. wallets, NFC etc. JOB SUMMARY Project management and Business Analysis for Debit card issuance, Switch based channels including ATM, Kiosks, Bunch Note acceptor. Will be managing all new product initiatives and support business requirements on enhancing the existing products listed. End to End project management from analysis business requirement, documentation of requirement, solution evaluation keeping in view effort estimation versus business justification, quality analysis of the solution through testing, process documentation and risk analysis and implementation / rollout planning and execution including end user training / communication. DETAILED RESPONSIBILITIES: Project Management Takes assigned project from original concept through final implementation. Defines project scope and objectives and publishes project status. Creates and maintains project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing and tracking requests (changes, enhancements, etc.) and coordinating with the Change Control Board (CCB). Conducts project meetings with teams and stakeholder and management to review project deliverables and deadlines. Provides single point of contact for assigned projects and coordinates interaction and communication during cross functional programs Assists in identification and assignment of internal resources and external contractors to meet varied project requirements. Manages the process documentation and drives process adherence. Business Analysis and Reporting Works with appropriate personnel to allocate personnel time to project tasks and to track progress of their work. Assesses and prepares to address the operational impacts, workflow, training, etc. issues of a project. Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs. Coordinates the development of all approved versions of business and functional specifications for specified applications. Prepares documents for Operation Risk Committee and Steering Committees for decision on process finalization, cost approvals and product launches. Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents. Prepares routine reports (financial, quality, production, customer service, operational efficiency, market share, etc.) relating to the specific projects ongoing. Manages training for the new product or process implementation and identifies any training needs with respect to process change or product launch. Actively participates in development of training material and process maps for all the change requests managed. Quality Assurance and Testing Acts as a test lead for all small and big projects and manages outsourced testing team UATs on enhancement and production fixes. Should provide support on test scripting, resource allocation and tracking for all UATs to closure. Displays leadership needed to instill a team-oriented, client-driven, results-driven team. Coaches and develops the testing resources reporting. Defines, develops and implements quality assurance practices and procedures, end user test plans and other QA assessments. Ensures that all tests are conducted and documented according the standards agreed upon by the business unit and IT. Responsible for the overall success of testing, including tracking of bug reports and change requests and ensuring their timely resolution and results verification and release sign-off. Coordinates groups of service providers or support teams who assist in bug fixes and explains the defects to relevant stakeholders who either contribute in fixing them or are to decide the change in solution to fix such defects..