Why This Role Matters Diagnostics is a foundational service for both preventive and chronic care. This role ensures ADH's digital lab vertical operates smoothly, grows efficiently, and delivers a quality diagnostic experience to customers. The role serves as a critical bridge between the digital platform, lab operations, logistics, and customer engagement. Key Responsibilities Business Ownership & Growth Enablement Support the Lab Head in executing the eLab business strategy, operations, and performance. Drive growth in lab bookings, bundled test packages, and repeat usage. Track and report key performance metrics including test volumes, conversion, TAT adherence, and customer satisfaction. Stakeholder Collaboration: Coordinate with Product team to improve booking flows, test catalog features, and report delivery experience. Marketing & Growth team to plan and implement campaigns, wellness plans, and seasonal diagnostics promotions. Aster Labs team to ensure operational readiness, quality control, logistics, and timely report delivery. Diagnostics Fulfillment & Partner Enablement Guide Aster Labs in building fulfillment capabilities aligned with the eLab business model. Support home collection, routing of samples to processing hubs, and logistics integration. Monitor collection agent dispatch, cold chain adherence, and SLA compliance with internal or partner labs. Operational Alignment & Execution Excellence Ensure end-to-end operational readiness for digital lab services. Identify and resolve blockers in order upload in operations of elab services Lead day-to-day issue resolution and escalation management. Performance Monitoring & Insights Maintain dashboards for business tracking and lab partner performance. Present actionable insights to senior leadership for course correction and scale-up. Key Performance Indicators (KPIs) Digital order volumes and GMV Adoption & Engagement : Digital Features, Repeat Usage Customer Satisfaction & Service Quality for eLab Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics Operational Efficiency & SLA Management for eLab in collaboration with retail vertical – Sample pickup, logistics, and execution excellence. Key Stakeholders Aster Digital Health: Product, Marketing, and Leadership teams Aster Labs: Collection, Quality, and Operations teams Logistics Partners and External Labs (if applicable) Requirements Education & Experience Bachelor's in Life Sciences, Healthcare, Operations, or Business; MBA preferred 4–6 years of experience in diagnostics, digital health, or operations Experience working in platform-based healthcare models or lab fulfillment workflows preferred Skills & Competencies Understanding of diagnostic workflows, home collection, and lab operations Strong coordination, execution, and problem-solving skills Proficient in data analysis, reporting, and stakeholder management Effective communicator with cross-functional leadership capability Show more Show less

Why This Role Matters This role plays a pivotal part in shaping the future of Aster’s ePharma offering—ensuring business maturity, seamless retail integration, and a superior digital experience for consumers. By enabling strong collaboration across Aster Retail, the ADH product and marketing teams, and external partners, this role will directly influence access to affordable, timely medicines at scale. Key Responsibilities Business Ownership & Growth Enablement Drive execution of strategies to increase digital pharmacy adoption, order volumes, and customer engagement. Support the Pharma Head in managing day-to-day operations and performance of the ePharma vertical Track and optimize key performance metrics (conversion rates, repeat orders, fulfillment TAT, inventory availability). Coordinate launch and scale-up of bundled offerings (e.g., chronic care kits, wellness packs). Stakeholder Collaboration: Work closely with Product team to relay business feedback and prioritize platform improvements. Growth & Marketing team to co-execute campaigns and retention strategies. Aster Retail Pharmacy team to support backend readiness, including stock, logistics, and cold chain fulfillment. Ensure seamless aggregator model execution across central warehouse and store-level fulfillment. Retail Pharmacy Coordination & Enablement Support Aster Pharmacy in building ePharma-aligned operations: inventory planning, SLA tracking, delivery workflows, and customer support readiness. Conduct periodic reviews with retail and warehouse teams to ensure fulfillment efficiency. Monitor compliance for digital prescription validation, returns, and expiry handling. Operational Alignment & Execution Excellence Ensure end-to-end operational readiness for digital pharmacy services. Identify and resolve blockers in prescription upload, catalog sync, delivery, and order completion. Lead day-to-day issue resolution and escalation management. Performance Reporting & Insights Maintain dashboards and business reports for GMV, retention, returns, and product availability. Present actionable insights to senior leadership for course correction and scale-up. Key Performance Indicators (KPIs) Digital order volumes and GMV Adoption & Engagement : Digital Features, Repeat Usage Customer Satisfaction & Service Quality for ePharma Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics Operational Efficiency & SLA Management for ePharma in collaboration with retail vertical – Delivery, logistics, and execution excellence. Key Stakeholders Aster Digital Health: Product, Marketing, and Leadership teams Aster Retail Pharmacy: Operations, Warehousing, Delivery External Vendors: Tech partners, last-mile delivery partners Requirements Education & Experience Graduate degree in Pharmacy, Healthcare, Business, or Technology; MBA is a plus 3–5 years of experience in eCommerce, healthcare, or pharmacy operations Familiarity with digital platforms and aggregator fulfillment models Skills & Competencies Strong coordination and project management skills Ability to work cross-functionally and align multiple teams Analytical, process-driven, and execution-focused Excellent communication and stakeholder engagement Show more Show less

Why This Role Matters Diagnostics is a foundational service for both preventive and chronic care. This role ensures ADH's digital lab vertical operates smoothly, grows efficiently, and delivers a quality diagnostic experience to customers. The role serves as a critical bridge between the digital platform, lab operations, logistics, and customer engagement. Key Responsibilities Business Ownership & Growth Enablement Support the Lab Head in executing the eLab business strategy, operations, and performance. Drive growth in lab bookings, bundled test packages, and repeat usage. Track and report key performance metrics including test volumes, conversion, TAT adherence, and customer satisfaction. Stakeholder Collaboration: Coordinate with Product team to improve booking flows, test catalog features, and report delivery experience. Marketing & Growth team to plan and implement campaigns, wellness plans, and seasonal diagnostics promotions. Aster Labs team to ensure operational readiness, quality control, logistics, and timely report delivery. Diagnostics Fulfillment & Partner Enablement Guide Aster Labs in building fulfillment capabilities aligned with the eLab business model. Support home collection, routing of samples to processing hubs, and logistics integration. Monitor collection agent dispatch, cold chain adherence, and SLA compliance with internal or partner labs. Operational Alignment & Execution Excellence Ensure end-to-end operational readiness for digital lab services. Identify and resolve blockers in order upload in operations of elab services Lead day-to-day issue resolution and escalation management. Performance Monitoring & Insights Maintain dashboards for business tracking and lab partner performance. Present actionable insights to senior leadership for course correction and scale-up. Key Performance Indicators (KPIs) Digital order volumes and GMV Adoption & Engagement : Digital Features, Repeat Usage Customer Satisfaction & Service Quality for eLab Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics Operational Efficiency & SLA Management for eLab in collaboration with retail vertical – Sample pickup, logistics, and execution excellence. Key Stakeholders Aster Digital Health: Product, Marketing, and Leadership teams Aster Labs: Collection, Quality, and Operations teams Logistics Partners and External Labs (if applicable) Requirements Education & Experience Bachelor's in Life Sciences, Healthcare, Operations, or Business; MBA preferred 4–6 years of experience in diagnostics, digital health, or operations Experience working in platform-based healthcare models or lab fulfillment workflows preferred Skills & Competencies Understanding of diagnostic workflows, home collection, and lab operations Strong coordination, execution, and problem-solving skills Proficient in data analysis, reporting, and stakeholder management Effective communicator with cross-functional leadership capability Show more Show less