Associate- Talent Acquisition Operations

We are looking for a detail-oriented and customer-focused Associate to join our Query Management Team. This role is ideal for someone who excels in a fast-paced environment, has a strong desire to learn, and is dedicated to providing prompt, precise, and high-quality support to internal stakeholders. Your main responsibility will be to efficiently resolve queries while meeting key objectives. **Key Requirements:** - Proficiency in Ticketing Systems - Experience in coordinating with multiple stakeholders - Ability to categorize and prioritize queries effectively - Experience in delivering change projects - First-Time Resolution (FTR) skills - Familiarity with working alongside Legal & Information Security teams; experience with compliance teams is preferred - Proficient in Microsoft Office suite - Excellent verbal and written communication skills in English - Strong focus on quality assurance - Analytical and problem-solving abilities - Attention to detail **What's in it for you ** At Tesco, we are committed to providing the best for our employees. As a result, our colleagues enjoy a unique, competitive reward package based on industry standards, reflecting the hard work they put in to enhance our customer service, communities, and environmental impact. The Total Rewards offered at Tesco are determined by four principles - simple, fair, competitive, and sustainable. - **Performance Bonus:** Opportunity to earn additional compensation based on performance, paid annually - **Leave & Time-off:** 30 days of leave entitlement (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays - **Retirement Benefits:** Besides statutory benefits, colleagues can participate in voluntary programs like NPS and VPF - **Health & Wellness:** Comprehensive medical insurance coverage for colleagues and their families, promoting a culture of health and wellness - **Mental Wellbeing:** Support programs for mental health including counseling and self-help tools - **Financial Wellbeing:** Financial literacy coaching and salary advances available - **Save As You Earn (SAYE):** Opportunity for colleagues to become Tesco shareholders through a structured savings plan - **Physical Wellbeing:** Facilities and activities to promote physical wellness on our green campus **About Us:** Tesco in Bengaluru aims to create a sustainable competitive advantage by standardizing processes, delivering cost savings, enabling agility through technology, and empowering colleagues to serve customers better. With cross-functional expertise and strong governance, we offer high-quality services globally. Established in 2004, Tesco in Bengaluru simplifies the experience for millions of customers and over 330,000 colleagues worldwide. **Tesco Business Solutions:** Established in 2017, Tesco Business Solutions (TBS) is a globally distributed, solutions-focused organization committed to delivering value and driving scale at speed for the Tesco Group. With over 4,400 skilled colleagues across multiple locations, TBS supports markets and business units, bringing innovation and agility to operations. The focus is on creating value and shaping the future of the business by becoming the partner of choice for talent, transformation, and value creation.,