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WNS Holdings
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Associate/ Sr. Associate

Associate/ Sr. Associate

WNS Holdings

1 - 3 years

3 - 5 Lacs

Pune

Posted:3 months ago| Platform:

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Skills Required

Customer Service Customer Service Representative Customer Support Call Center Operations Account Assistance Issue Escalation Customer Interaction Product Knowledge Upselling & Cross-Selling Complaint Handling Query Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Handle customer queries in a professional manner. 2. Provide accurate information and resolve customer inquiries, complaints, and issues promptly. 3. Assist customers with product or service-related questions, account inquiries. 4. Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns. 5. Document customer interactions and update customer records with accurate information. 6. Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance. 7. Upsell and cross-sell products or services basis process requirement 8. Perform all duties within team and personal targets. 9. Must be comfortable with 24*7 work environment especially night shifts. Qualifications Graduate Additional Information Nigh Shifts/Rotational Shifts

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WNS Holdings

www.wns.com

Business Process Management (BPM)

Mumbai

45,000 Employees

338 Jobs

Key People

Keshav Murugesh

CEO
Ameet R. Kakkad

CFO
Rohit S. Sinha

COO
Dinesh S. Satyam

Chief HR Officer

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Associate/ Sr. Associate

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Associate/ Sr. Associate

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