Associate Solution Architect - Customer Success

Be part of something revolutionary At o9 Solutions, the mission is clear: to be the Most Valuable Platform (MVP) for enterprises. With the AI-driven platform, the o9 Digital Brain, global enterprises" siloed planning capabilities are integrated, helping them capture millions and, in some cases, billions of dollars in value leakage. This impact extends beyond just businesses, as planning better and faster also leads to waste reduction, driving better outcomes for the planet. We are searching for the brightest and most committed individuals to join us on this mission. Throughout this journey, you will be provided with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet. About the job The position of Associate Solution Architect - Client Success at o9 Solutions involves demonstrating thorough knowledge of industry best practices, business processes, o9's solutions, technical architecture, and value proposition. You will be responsible for ensuring solution usability and uptime by resolving customer issues promptly, ensuring data load accuracy, and validating end-to-end workflows. Identifying design issues in the existing setup and collaborating with other o9 consultants to solve business problems is a key aspect of the role. Additionally, you will configure the o9 platform based on change requests/enhancements post go-live and deliver solutions to address deep operations/supply chain challenges. Creating and executing workflow and data analytics test cases, working on bugs/issues, and supporting user training are also part of the responsibilities. What you'll have To excel in this role, you must have 5-7 years of experience in implementing planning applications. A degree in Btech/BE/MCA/Mtech is required. Proficiency in languages such as SQL, MDX, T-SQL, or similar is essential, with skills in statistical, optimization, and simulation tools like R, SAS, CPLEX being desirable. Deep understanding of supply chain planning concepts, including Demand Management, Distribution Planning, Master Planning, and S&OP, is crucial. Characteristics such as the ability to lead by example, proficiency in both product and domain, strong communication skills, and analytical abilities are highly valued at o9 Solutions. What we'll do for you We offer a competitive salary with stock options for eligible candidates and maintain a flat organizational structure with a strong entrepreneurial culture. You can expect to work with great people, have unlimited fun at work, and make a significant impact in a scale-up environment. There are opportunities for onsite travel based on project requirements, a supportive network to facilitate continuous learning, and a diverse international working environment. At o9, we prioritize work-life balance and foster transparency and frequent communication among team members. Join us on this revolutionary journey by applying below, and our recruiter will guide you through the process to potentially become part of the o9 Solutions team. Good luck!,