Associate SME - EndPoint (EDR)

Microland

0 years

0 Lacs

pune maharashtra

Posted:1 month ago| Platform: SimplyHired logo

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Job Description

Job Description

TIER 1 Security Management (Key technologies include Microsoft Entra, Purview, and Defender, CATO, Mimecast, CrowdStrike) • User account lock/unlock

Perform Password Resets as documented in the relevant SOP
Facilitate approval/rejection of Access Requests
Monitoring of Provisioning, De-provisioning systems and intervening/escalating when necessary
User Creation, Deletion & Modification
Perform User Account Role Provisioning/De-provisioning
Reconciliation of Issues Related to User Accounts & Entitlements
Identification of false positive incidents
Ongoing monitoring of Microsoft XDR & DLP, CrowdStrike Falcon and Cato
Vulnerability remediation Reports for Patch Management
Identification of incidents (true positives) and resolve or escalate as appropriate
Remediation tracking and alerting for incident management
Routing of incidents to appropriate group and following up with same
Applying tactical fixes based on documented SOPs
Monitor data protection and management agents, report noncompliance posture
Monitoring regulatory and compliance landscape
First point of contact for in scope customer in IT security issues
Issue escalation and communication, as per the escalation matrix provided by Brinks Home
Managing all requests in scope and providing coordination services
Providing issue tracking and reporting
Trouble ticket escalation and follow up
Trouble Ticket Management (responsible for opening, updating/managing and closing site issues, trouble tickets, and enhancement requests)

Location

India - Pune

Created On

12-Aug-2025

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