Associate - Operations (Data Entry role)

You should have good typing skills with a speed of 35WPM. Your oral and written communication skills should be excellent. You must be willing to work in different shifts, especially night shifts. Prior claims knowledge would be an advantage for this role. It is essential for you to have knowledge of Microsoft Office applications such as Word, Excel, Powerpoint, and web-based systems. Flexibility in shift requirements as per business needs is a must. You should be able to meet deadlines and work cooperatively with other staff, particularly under pressure. Occasional extended work hours and weekends may be required to meet deadlines. Your primary focus should be on delivering quality service consistently. Ensuring service accuracy through compliance with Turnaround Time (TAT) is crucial. You will also be responsible for maintaining documentation of Standard Operating Procedures (SOPs) and Operating Instructions. Identifying, sharing, and implementing process improvements will be part of your responsibilities. You should be able to resolve issues and queries efficiently. Participation in training sessions, presentations, and meetings is expected from you. This position can be based in either Chennai or Gurgaon. If you are a current Guardian colleague, please apply through the internal Jobs Hub in Workday.,