Associate Lead, IT

DUTIES AND RESPONSIBILITIES

• Investigate user problems, identify their source, determine possible solutions, test and implement solutions, document for future reference.
• Plan, organise, control and evaluate IT and electronic data operations.
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems.
• Develops, maintains, and monitors procedures for all server backups and network usage.
• Team management, communicate job expectations and appraise their performance.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Manage MPLS and dedicated leased internet circuits.
• Identify utilization patterns and their effect on operation/system availability and performance expectations
• Anticipate communication, network problems and implement preventive measures.
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Ensure timely user notification of maintenance requirements and effects on system availability.
• Keep confidentiality of the company & client information.
• Ensures compliance of IT Security Policies; provides support in security management and supports networking and security services in LAN, WAN.
• Makes recommendations for new equipment and services to purchase and work with various vendors for procurement.
• Perform on-site and remote technical support.
• Assist in the organization and inventory of all hardware and software resources.
• Maintain excellent communication with rest of the IT Team on all tasks and projects.
• Creates and maintain good technical documentation.
• Team handling and task management experience.
• Responsibilities may require working in non-regular office hours in response to needs of the systems being supported.