Associate, EGC

What This Position Is All About:
As an Associate – You will be responsible follow the SOP to complete the transactions assigned/received via customer on calls. This role is essential to the team and applicants must be able to thrive in a high pressure, fast moving, and evolving environment. Who You Are:
The successful candidate must have the ability to quickly assess the Customer needs and provide the resolution as per the process stated. Need to provide the numbers (Minimum target of Inbound Calls) without impacting the Quality. Working on FCR’s You should also have:

• Excellent Communication Skills
• Prior Minimum Experience in US call center of 1 year
• Demonstrated ability to provide the highest level of customer service to internal and externalcandidates
• Must be tech savvy proficient in Word, Excel, Applicant Tracking Systems and CRM’s with the ability

to learn additional programs as needed.

• Preference if handled Gift card processes.

As the Associate you will,

• Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internalSoftware/apps we have
• Analyze the problem and provide solution as per process guidelines
• Following the SLA Timelines and Targets
• Taking Sup Calls
• Automating the process –Ideas
• Daily/weekly Dashboard reporting

Office Hours Shifts will be Night (10 PM – 7 AM IST) – May very as per process requirement in future.
How Often You May Travel:
NA Your Life and Career at Saks:
Be a part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Thank you for your interest in Saks. We look forward to reviewing your application. Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.