Assistant Team Lead

Role & responsibilities

An Assistant Team Lead (ATL) at Delhivery Limited

• Operations Management:

• Oversee daily inbound, outbound, sorting, and dispatch activities.

• Manage First Mile (FM), Last Mile (LM), and Reverse Pickups (RVP).

• Track live shipments, route planning, and load optimization.

• Perform inventory audits, handle cash reconciliation, and reduce ageing shipments.

• Team Handling and Supervision:

• Supervise warehouse associates, process executives, and field delivery executives.

• Allocate daily tasks, manage shift rosters, and monitor attendance and discipline.

• Conduct shift huddles, communicate daily targets, and provide on-the-job training.

• Take full ownership of the shift in the absence of the Team Lead.

• Performance and Quality Metrics:

• Monitor Key Performance Indicators (KPIs) such as Turnaround Time (TAT), Service Level Agreements (SLAs), and Return-to-Origin (RTO) rates.

• Minimize shipment errors, damages, misroutes, and process deviations.

• Reporting and Coordination:

• Prepare and maintain daily Management Information System (MIS) reports and productivity logs.

• Coordinate with cross-functional teams, transport vendors, and customer support to resolve issues.

• Resolve customer escalations and on-field delivery challenges.

• Compliance and Safety:

• Ensure strict adherence to company Standard Operating Procedures (SOPs) and safety guidelines.

Preferred candidate profile:

Education: Graduation or any general degree (Logistics, Business Administration, or related fields preferred).

• Experience: 0 to 1 years of experience in logistics, warehousing, or last-mile operations.

• Skills: Basic computer and MS Excel/dashboard knowledge, team handling, communication, and problem-solving abilities.