Assistant Manager (Visa Processing)

Way of Working - In office/Field - Employees will work full-time from their base location
About Swiggy Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.From starting out as a hyperlocal food delivery service in 2014, to becoming India's leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees. Key Responsibilities:. Handle user requests from intake to fulfillment within your assigned service desk (Dining and Experiences, Travel, Event Planning, Govt/ Official process guidance, and Home Service assistance). . Plan, coordinate, and execute tasks by engaging relevant third-party vendors or agencies. . Communicate clearly and empathetically with the client, ensuring timely updates and delightful service. . Customize solutions based on client preferences and context. . Track request status, vendor performance, and user satisfaction metrics. . Adhere to SOPs while applying creative problem-solving to enhance service delivery. Ways of Working: