Assistant Manager - Process Training (Travel Experience)

Job Description: About the Role: As the Trainer/Quality Analyst - Assistant Manager for the call centre (Outsource Partner) handling the travel process, you will be responsible for ensuring the delivery of high-quality training programs and maintaining excellence in customer service through effective quality assurance. Key Responsibilities: - Develop and implement training programs for call center staff in the travel process. - Conduct regular evaluations and assessments to measure the effectiveness of training programs. - Provide feedback and coaching to call center agents to improve performance and customer service. - Monitor and analyze quality assurance data to identify areas for improvement. - Collaborate with management to implement strategies for enhancing customer service and overall call center performance. Qualifications Required: - Bachelor's degree in a related field. - Proven experience in training and quality assurance in a call center environment. - Strong communication and interpersonal skills. - Ability to analyze data and identify trends to drive improvements. - Certification in quality management or training is a plus. Job Description: About the Role: As the Trainer/Quality Analyst - Assistant Manager for the call centre (Outsource Partner) handling the travel process, you will be responsible for ensuring the delivery of high-quality training programs and maintaining excellence in customer service through effective quality assurance. Key Responsibilities: - Develop and implement training programs for call center staff in the travel process. - Conduct regular evaluations and assessments to measure the effectiveness of training programs. - Provide feedback and coaching to call center agents to improve performance and customer service. - Monitor and analyze quality assurance data to identify areas for improvement. - Collaborate with management to implement strategies for enhancing customer service and overall call center performance. Qualifications Required: - Bachelor's degree in a related field. - Proven experience in training and quality assurance in a call center environment. - Strong communication and interpersonal skills. - Ability to analyze data and identify trends to drive improvements. - Certification in quality management or training is a plus.