116 Assistant Manager Jobs - Page 2

We are looking for Customer Experience Manager position. Responsible for seamless Customer Experience at the facility; adherence to all SoPs @ OP: Resource Planning: - Ensure shifts are manned as per expected footfall; correct mix of senior/ junior staff. - Oversee Duty roster for SLMs & OPD CXEs - ensure correct mix of senior & junior staff & adherence. - Monitor leave and absenteeism to reduce impact on operations. - Ensure software and equipment functioning is optimal. - OP area is clean and welcoming. Operations: - Conduct daily briefing with the SLM & OP team appreciate good work, address issues, update them on new information. - Ensure all team members are aware of appointments for the day; consultant availability; specialties; new offers. - To be available in the OP areas during peak times. - Personally oversee VIPs arrangements as per their requirements. - Take Rounds in all OPDs especially during peak times; ensure cleanliness and freshness. - Ensure that customers are comfortable at all times, delays are handled proactively as per standard. - Keep track of SLM conversions; bed booking and follow ups. - Oversee all health check packages conversions. - Oversee all internal marketing events to maximize productivity. - Meet Consultants regularly , work closely with them and keep track of their requirements. - Regularly share customer feedback with respective doctor. - Track customer complaints, ensure the escalation matrix is adhering to TATs, personally ensure closure of issues. - Interface with Corporate for all activities at Unit; initiatives towards quality improvement. - Ensure adherence to all SoP’s; department compliance for certifications, audits, awards assessments. - Ensure accuracy and timely submission of all standard reports - daily , monthly. @ IP: - Meet the new admissions. - Take rounds ; meet all patients their attenders and ensure well-being. - Track issues reported and closure status as per TAT – expedite pending issues. Financial: - Ensure all diagnosis / consultations are accounted for in HIS. - Responsible for accurate daily billing and collection of OPD & IPD. - Ensure no revenue leakage; discounts are followed as per policy; follow up on outstandings /dues. - Responsible for Insurance submission, recovery & disallowance. Responsible for Outstanding Service Experience Delivery: - Ensure self & team is well-groomed as per standard; maintain discipline and decorum. - Responsible for the implementation of the Service Vision – ensures service experience creates customer delight. - Focuses on enhancing customer experience, through personal interaction and involvement in fulfilling their expectations. - Offers suggestions that strengthen the service offering, based on real-time understanding of gaps. - Coordinates with all departments to ensure customers are comfortable and services are as per standard; issues are resolved within TAT. Consultant Relationship: - Has a good relationship with consultants builds rapport and works well with them. Team Management: - Provides strong leadership and direction; inspires team to perform exceptionally. - Hires the right fit – functional skills and service attitude are aligned. - Induction of new hires : effective department induction; complete understanding of processes. - Manages performance: builds and grows talent through training, learning and on job assignments. - Plans and implements training & upskilling. - Evaluates performance and advances the professional development of team. - Builds competent 2nd line. - Ensure team discipline and adherence to policy and guidelines. - Ensures team well-being, retention and commitment; provides counselling and guidance. - Champions programs that appreciate, recognize and reward outstanding service. - Involved actively in Welfare activities, working with HR & other departments to build a caring work environment for all. Regards, Motherhood HR

HIRING FOR MANAGER CUM TRAINER FOR INTERNATIONAL SALES PROCESS FOR MOTI NAGAR LOCATION. EXCELLENT COMMUNICATION SKILLS WITH PRIOR EXPERIENCE OF SALES TEAM HANDLING AND MANAGING TEAM LEADERS IS MANDATOR IN INTERNATIONAL BPO. Okay with rotational shifts and from office with no cabs (AUSTRALIAN SHIFT) OFFICE LOCATION IS NEAR MOTI NAGAR MANAGING TEAM AND ALSO PROVIDING TRAINING FOR TEAM TO ACHIEVE TARGET SALARY IS UPTO 80 K PER MONTH ONLY APPLY IF YOU HAVE RELAVENT EXPERIENCE

Warm Greetings from Rivera Manpower services, Hiring: Assistant Manager Property & Casualty Insurance | Location : Bangalore Position: Assistant Manager P&C Insurance Openings: 25 Budget: Up to 12 LPA Shift: US Rotational Shifts Job Description: We are looking for an experienced and dynamic Assistant Manager with a strong background in Property & Casualty Insurance to lead operations and ensure high performance within a fast-paced BPO/KPO environment. Key Responsibilities: Lead and manage a team handling Property & Casualty Insurance processes Oversee daily operations , ensuring team KPIs, SLAs, and quality standards are met Prepare and analyze MIS reports , daily/weekly performance metrics Drive process improvement and maintain compliance with insurance regulations Manage team schedules, appraisals, and performance evaluations Provide coaching and support to team members for continuous improvement Communicate effectively with stakeholders across regions and functions Requirements: Minimum 7+ years of experience in Property & Casualty Insurance At least 2 years of team handling experience Strong communication and people management skills Prior experience in BPO/KPO setup preferred Hands-on experience in process management and reporting Comfortable working in US rotational shifts How to Apply: If you meet the above requirements and are looking to join a growing team, apply now or contact us for more details. Contact: 9986267393 / 7829336034 / 9380300644 Job Location: Bangalore (On-site) Note: Immediate joiners or candidates within 30 notice period will be given preference.

Job Title: Assistant Manager Data Annotation Location: [Pune] Reports To: Manager Job Summary We are seeking a detail-oriented and experienced Assistant Manager Data Annotation to lead and oversee data labeling initiatives essential for training machine learning models. In this role, you will supervise data annotators, ensure high-quality data standards, and collaborate closely with data scientists to enhance annotation workflows and guidelines. Your leadership and analytical skills will contribute directly to the performance and accuracy of our AI systems. Key Responsibilities Supervise and manage a team of data annotators, ensuring timely and accurate completion of labeling tasks. Review and validate annotated datasets for consistency, accuracy, and compliance with project requirements. Collaborate with data scientists and machine learning engineers to refine annotation protocols and support model development. Identify and resolve data discrepancies or inconsistencies proactively. Develop and implement quality control processes for ongoing annotation projects. Generate regular reports on annotation progress, quality metrics, and team performance. Stay current with advancements in data annotation tools, methodologies, and machine learning best practices. Provide training and support to new team members and ensure adherence to established guidelines. Requirements Bachelor’s degree in Computer Science, Statistics, Mathematics, or a related field. Proven experience as a Data Annotator or in a similar role, with at least 2–3 years in a supervisory or lead position. Strong attention to detail and commitment to data quality. Excellent analytical and problem-solving skills. Sound understanding of machine learning concepts and data preparation workflows. Proficiency in data management and annotation tools (e.g., Labelbox, CVAT, VGG Image Annotator, etc.). Strong communication and team leadership skills. Preferred Qualifications Experience in managing annotation projects in computer vision, NLP, or other AI domains. Familiarity with scripting languages like Python for basic data handling or automation. Knowledge of Agile project management methodologies.

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Title: Assistant Manager Content Moderation (COMO) Job Location: [Gurgaon] Reports To: [Manager COMO] Shift: Flexible (Must be open to work in rotational shifts) Job Summary: We are seeking a highly motivated and experienced Assistant Manager to lead a team of content moderation agents handling international clients. The role involves managing image, text, and short video moderation—including afflictive content—while ensuring high levels of productivity and accuracy. The ideal candidate will possess strong leadership, analytical, and stakeholder management skills. Key Responsibilities: Lead and manage a team of agents responsible for content moderation across various formats (image, video, text). Monitor and drive team performance in line with business targets and SLAs. Conduct regular performance reviews including weekly 1:1s, Early Warning System (EWS), and Individual Development Plans (IDPs). Ensure consistent achievement of productivity targets (1000 cases per agent per day) and accuracy standards (99%). Analyze team performance data regularly and share actionable insights with relevant stakeholders. Conduct audits, provide coaching, and deliver constructive feedback to team members. Collaborate with cross-functional departments such as Transport, Payroll, Learning & Development (L&D), and Human Resources (HR). Promote team engagement and ensure employee well-being. Provide timely inputs and recommendations on process improvements and policy updates. Skills & Qualifications: Proven experience managing a content moderation team for an international client. Hands-on expertise in moderating images, text, short videos, and attributes , including sensitive or afflictive content. Strong knowledge of performance management, productivity metrics , and team management best practices. Excellent stakeholder management and cross-functional coordination skills. Ability to work in a high-pressure environment with changing priorities. Willingness to work in flexible/rotational shifts . Preferred Experience: [6-8] years of experience in content moderation or related BPO/KPO roles. Prior experience in high-volume moderation environments is a plus.

Role & responsibilities Dealing with HNI & Ultra HNI Clients . Cross Sell the products . Conduct daily sales calling with prospective new clients and identify their needs. Provide and develop solutions and suggest schemes to clients basis their requirements and goal. Conduct timely and regular follow ups with the leads and tag them on broadcasts and new articles. Increase client database by meeting new clients and taking references from the existing ones and hence build AUM and AUA for the branch. Review and diversify existing client portfolio on a regular basis and provide guidance accordingly. Achieve financial goals of the clients through various product line. Update and cross – sell products to existing clients and update them about the primary and secondary market trends. Update self-regarding all schemes, products and solutions by regularly attending trainings. Share regular communications with client regarding information, research and material of the organization. Conduct regular marketing activities with the regional marketing and product team by Preferred candidate profile

Basic Information Position Title -Customer Service Manager Grade -Executive Sr. Executive,Assistant Manager, Deputy Manager Vertical - Branch Banking Location -Bank Branches Business -Liabilities Department -Liabilities Branch Operations and Services

Walk-In Alert | 16th June, Monday | 12 PM -4 PM Location: Gurugram We at IGT Solutions are excited to invite experienced recruitment professionals for a Walk-In Interview for the role of: Assistant Manager Talent Acquisition Are you passionate about driving impactful hiring strategies and delivering a seamless candidate experience? Come join a global team that supports the Travel, Transportation, and Hospitality industries with innovation, agility, and purpose. Key Responsibilities: Manage end-to-end front-line hiring Partner with hiring managers & key stakeholders Conduct interviews, coordinate assessments Leverage tools like SuccessFactors Continuously improve recruitment processes What Were Looking For: Strong verbal and written communication Experience in global hiring and stakeholder engagement Detail-oriented, collaborative, and adaptable mindset Please carry: A hard copy of your updated resume A passport-size photo At IGT Solutions, we celebrate diversity and are proud to be an Equal Opportunity Employer . Lets build the future of travel, together. Date: 16th June (Monday) Time: 12 PM – 4 PM Location: Gurugram Venue: Ground Floor, InfoTech Centre Milestone 14/2, Old Delhi Gurugram Road Dhundahera, Gurugram – 122016, Haryana Feel free to reach out for any clarifications. We’re looking forward to meeting you! #Hiring #TalentAcquisition #RecruitmentJobs #WalkInInterview #IGTSolutions #GurugramJobs #HRJobs #AssistantManager #JoinOurTeam

Key Responsibilities: Assist the Manager in planning, directing, and coordinating daily activities. Supervise and guide team members to meet performance targets. Monitor operational processes and suggest improvements. Handle customer/client interactions and resolve issues efficiently. Prepare reports on team performance, project progress, and operational challenges. Support budgeting, forecasting, and resource allocation. Ensure compliance with company policies and relevant regulations. Participate in recruitment, training, and development of staff. Collaborate with other departments to achieve organizational objectives. Wanted Sales person

Role & responsibilities We are hiring for India's leading IT services company Role: Assistant Manager Location: Hinjewadi, Pune Exp: Fresher Notice Period: Immediate Joinees Master's in Science, Management, Finance, Marketing, Commerce, or related fields This is a great opportunity for freshers looking to start their career in a reputed company. Preferred candidate profile MBA, M.Sc, MCA, M.Tech or equivalent Excellent verbal & written communication skills Strong analytical and problem-solving abilities Eagerness to learn and build a career in customer servicing Ability to work in a fast-paced environment Perks and benefits Incentives, PF, Grocery, Contest

Assist in statutory, internal & tax audits. Prepare & file GST, TDS returns. Maintain accounts & financial records Support in month-end & year-end closing. Assist with financial analysis and reporting. Coordinate with external auditors & consultants. Required Candidate profile Strong knowledge of Accounting, Auditing, Taxation. Ensure compliance with accounting standards & tax regulations. Knowledge of TDS Returns. Oversee bank reconciliations. Prepare & submit tax returns.

Roles and Responsibilities Urgent openings for the positions of Team Leader(Sales/Collection) for Call Centre Good in team handling experience in Call center Good knowledge of Dialers, APR reports, etc. Roaster management // Attrition management in the team Good knowledge of Excel reports, MIS... EXPERIENCE: 1-4 yrs Qualification: Minimum Graduation //Diploma Language -Hindi/English/Bengali Send ur cv to Komolika.RoyChoudhury@imarque.co.in Contact Us: 8336067060 Address: iMarque Solutions, 8th Floor, Millenium City IT Park,Tower 1, Sector 5, Salt Lake, Kolkata, West Bengal 700091. Near Collage more

Team Leader, Operations DESIGNATION : Team Leader/AM LOCATION : Gurgaon YEARS OF EXPERIENCE : 4+ Years Willingness to work in a flexible schedule. Working Days :- 5 days Transport Availability :- One Way Cab Job Location:- Gurgaon Position /Designation Name:- Team Leader Operations Education :- Graduate IMPORTANT NOTE - Must Have 1 Plus Yrs of Exp As a Team Leader into International Voice On Papers (Mandate) International Voice Process Require Excellent Communication Skills Immediate Joiners/ 1 month notice holders (Apply Accordingly) Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

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Customer Service TL.Experience in Banking /Financial Services /Insurance or BPO Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints. Required Candidate profile Team Leader or AM in Customer Service Inbound or Outbound in domestic BPO. Good Communication and people management Skills. Min 1 Year as

Job Title: Assistant Manager Medical Coding (Radiology / Pathology / Anesthesia). Location: Guindy, Chennai. Department: Medical Coding / Revenue Cycle Management Reports To: Manager / Senior Manager Medical Coding Employment Type: Full-Time. Interview Mode - Face to Face. Job Summary: The Assistant Manager Medical Coding (Radiology, Pathology, Anesthesia) is responsible for overseeing specialty coding teams to ensure accurate, timely, and compliant assignment of diagnosis and procedure codes. This role involves monitoring coding quality and productivity, providing mentorship to coders, resolving complex coding issues, and ensuring adherence to payer guidelines and regulatory standards. Key Responsibilities: Lead and manage a team of coders specializing in Radiology, Pathology, and Anesthesia coding. Ensure accurate coding using CPT, ICD-10-CM, and HCPCS Level II codes in accordance with current coding guidelines and specialty-specific regulations. Oversee productivity, quality, and turnaround times; provide coaching and performance feedback to team members. Perform periodic audits of coded charts to assess quality and provide actionable insights to improve accuracy. Stay up-to-date on changes in coding guidelines, payer policies, and industry updates for the covered specialties. Serve as the subject matter expert (SME) for coding queries and escalations in Radiology, Pathology, and Anesthesia. Collaborate with QA, billing, compliance, and denial management teams to ensure resolution of coding-related issues. Train new coders and support continuous education initiatives for the team. Contribute to the creation and refinement of standard operating procedures (SOPs) and internal coding guidelines. Generate and present reports on coding metrics and team performance to senior management. Required Qualifications: Bachelor’s degree in Life Sciences, Health Information Management, or a related field. 5+ years of medical coding experience with at least 2 years in Radiology, Pathology, and/or Anesthesia coding. Minimum 1–2 years of experience in a team lead or assistant manager role. Certification in medical coding (CPC, CCS, COC, or equivalent) is mandatory. Preferred Qualifications: Multiple coding certifications (e.g., CPC + CIRCC for interventional radiology, or CPC + CCA). Familiarity with payer-specific guidelines and NCCI edits for Radiology, Pathology, and Anesthesia. Experience working in a healthcare BPO/KPO or RCM company serving US healthcare clients. Proficiency in EHR and coding platforms (e.g., 3M, Epic, Cerner, eClinicalWorks). Key Competencies: Deep understanding of specialty coding workflows and complexities. Analytical and detail-oriented approach to quality assurance and compliance. Effective leadership, coaching, and communication skills. Ability to manage deadlines and adapt to a fast-paced environment. Interested candidates please share your updated resume through mail or ping me in whatsapp. Maid id - sreejithgs@qwayhealthcare.com Contact Number - 7397746781 Regards, HR Team, Qway Technologies Pvt Ltd.

Job description Openings_ Assistant Manager Operations_ Chennai Minimum 2 -year experience as an Assistant Manager Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location : Chennai Interested can share resume on :- Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna

Business Development Manager English communication skills are mandatory Experience in Life Science, pharmaceutical, or healthcare sales. 20 Days training will be held in Company HQ 1 Year stability commitment required in the company

Job Responsibilities: Oversee the accounts payable department and ensure timely and accurate processing of invoices, payments, and expense reports. Develop and maintain accounts payable policies and procedures. Ensure compliance with company policies and local, state, and federal regulations. Monitor and analyze accounts payable processes and recommend improvements to increase efficiency and accuracy. Collaborate with other departments, such as procurement and finance, to ensure timely and accurate payment of invoices. Manage vendor relationships and resolve any issues or disputes related to payments or invoices. Prepare and analyze accounts payable reports, including aging reports, cash flow projections, and vendor performance metrics. Train and develop accounts payable staff, including setting performance goals and conducting performance evaluations. Ensure accurate and timely month-end and year-end close processes for accounts payable. Assist with audits and provide documentation and support as needed Proficient in Oracle NetSuite and SAP. Experienced in running month-end closing. Education and Experience Requirements: A bachelor s degree in finance and accounting major is mandatory. A master s degree in finance or accounting major is preferred. A Certified Accounts Payable Professional (CAPP)/Chartered accountant is preferred. At least 7 Years of core accounts payable experience is required. At least 2 years of leading experience is a must.

Urgent hiring for Kotak Mahindra Bank Limited. For the Post of Phone Banking officer (PBO) For Thane-(West) Location. => This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary + high incentives. => Be part of fastest growing digital sales channel in financial services industry. => This will be permanently working from office only (Not a Work From Home). ================================================================================= Job Designation: Phone Banking Officer Job Grade: Assistant Manager-M1 / Deputy Manager-M2 Job Locations: Thane-West (Maharashtra) This is "Contact Centre Branch" (Non-Branch Banking) based Job, Completely In-house / Office-based profile. Must be Experience: # Must be having at least 1 Year of experience into any kind of Customer Service with Voice/Calling with BPO, IT, Banking, BFSI & any other industry can also apply. # Fresher candidate with Good Communication skills also can apply). Job Description: Must be excellent communication skills Verbal & Written. Good listening skills and strong communication abilities. Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts. To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction. To identify and convert the opportunities for cross selling (banking product) on customer's call. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Shifts Timings & Offs : => Shift Timing- This is 24x7 based rotational shift, Should be comfortable to work in night shift also. => Weekly 5 days of working and any of 9 Hours Shifts can be offered. => For Females: Any of 9 Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift). => Two Weekly offs Two rotational weeks off (You may need to work on Sundays and Holidays as well). Candidate Desire Profile: Must be excellent communication skills Verbal & Written. Good listening skills and strong communication abilities. Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts. Age should be 20-30 years only. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity. Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers. Team player Candidate must be able to work effectively with all levels of the organization. Salary Package: Annual CTC of Rs.2.75 to 4.25 Lac per annum plus performance based high Incentives. Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy). Education Qualification: Minimum Graduate with any stream Or Post Graduate with any stream. Hoe To Apply : => Interested candidates need to apply via Naukri.com by clicking apply link on same the page or N eed to share updated CV's/Resumes at : hr.careerem@gmail.com | And write in the subject line "Kotak-PBO-278" or => Also can share updated CVs / Resumes via WhatsApp on: +91-96436-87646 (Write in the subject line "Kotak-PBO-278" if your CV / profile got shortlisted with us we will contact you back. For Any kind of assistance or query call us: Between 10.00 am to 5.00 pm only (do not call beyond the timings) Mobile Number +91- 96436-87646. Regards Career Empower (Hr-Team) On Behalf of Kotak Mahindra Bank

Greetings from Sagility ! We are hiring for Assistant manager and Deputy manager positions for AR and HB & PB . Looking for Immediate joiners . We are seeking a highly experienced and result-oriented Deputy Manager Operations to lead and manage AR collections, denial resolution, and insurance follow-up processes for both hospital (UB-04) and physician (CMS-1500) billing. This role involves supervising multiple team leads and their teams, overseeing performance across all operational KPIs, and managing high-value client relationships. The ideal candidate will have 7 to 10 years of progressive experience in healthcare RCM operations, with proven leadership and client management skills. Key Responsibilities: Leadership & Team Management: Lead, mentor, and manage team leaders and their AR teams (3050 FTEs). Align team performance with organizational goals through structured KPIs and regular coaching. Implement team development strategies including training, performance management, and succession planning. Operational Oversight: Oversee end-to-end AR operations, including insurance and patient collections, denial management, and appeals across various aging buckets (30/60/90/120+ days). Ensure accuracy and compliance in handling hospital (UB-04) and physician (CMS-1500) billing. Drive performance on key AR metrics: Gross Collection Rate (GCR), Net Collection Rate (NCR) Days Sales Outstanding (DSO), Denial Rate Appeal Success Rate, First Pass Resolution Rate (FPRR) Manage daily work allocation, inventory balancing, and productivity monitoring across teams. Client Management: Act as the primary operational point of contact for key client accounts. Conduct regular client meetings, reviews, and business updates to present performance data and strategic initiatives. Ensure proactive resolution of client escalations, process challenges, and service delivery issues. Collaborate with clients to drive continuous improvements and identify automation or efficiency opportunities. Build strong, trust-based relationships that ensure high client satisfaction and long-term retention. Process, Compliance & Quality: Ensure adherence to payer policies, compliance standards, and timely appeal/resubmission requirements. Lead root cause analysis and corrective action planning for denials and rejections. Conduct internal quality audits to maintain SLAs, accuracy, and regulatory compliance (HIPAA, etc.). Training & Development: Oversee onboarding and continuous training for AR staff and team leads. Drive a culture of performance excellence and process ownership through knowledge sharing and coaching. Reporting & Analytics: Deliver high-quality operational reports, dashboards, and trend analyses to senior leadership and clients. Support strategic planning and resourcing decisions based on workload projections and performance data. Mandatory Experience and Skills: Bachelors degree 7–10 years of experience in healthcare Revenue Cycle Management (RCM), specifically in AR follow-up, collections, and denial management Minimum of 2–3 years in a leadership or managerial role Strong working knowledge of hospital billing (UB-04) and physician billing (CMS-1500) In-depth understanding of denial codes, appeal processes, and payer regulations Proficiency in RCM systems Proven experience in client management , including performance reviews, stakeholder communication, and service delivery management Experience in handling attrition, shrinkage, workforce planning, and team structuring Strong communication, analytical, and decision-making skills Interested candidates can please share your updated resume to : sunkari.srikanth@sagility.com or whats app your CV on : 9949217482

Responsibilities include developing sales strategies, Achieving revenue targets, Building relationships with educational institutions, Managing daily branch operations. Handling a team of Sales , Marketing officers & Counsellors Required Candidate profile Prior exp in Education as Branch Manager / Sales Manager / Cluster head 7+ year exp (atleast 2 years Team Handling) Salary 40- 55 K (Less Negotiable) + Incentives TA/ DA + Medical + Mobile + Perks

Roles and Responsibilities : Supervise and mentor the Level 1 support team, providing guidance, training, and performance evaluations. Schedule and manage shift rotations to ensure 24/7 coverage and optimal team performance. Foster a positive and collaborative team environment. NOC Operations - Oversee the daily operations of the NOC (Alerts Maintenance of production servers application), ensuring all monitoring and incident management processes are followed. Implement and enforce standard operating procedures (SOPs) for all team processes. Ensure timely and effective communication and escalation of incidents to relevant stakeholders. Customer Support - Ensure the Level 1 support team triages and promptly addressing customer inquiries or technical issues by aligning required stakeholders. Define processes to ensure no critical alert or maintenance activity is missed. Lead Drive customer escalation calls. Monitor customer feedback and satisfaction metrics, implementing improvements as needed. Ensure GreyOrange s Peak Support War-rooms process (continuous bridge calls during hypercare) are owned and executed without failures. Performance Monitoring and Reporting - Track and analyse key performance indicators (KPIs) related to NOC and Level 1 support operations. Generate regular performance reports and dashboards for senior management. Identify trends and areas for improvement, recommending and implementing solutions to enhance service quality. Collaboration and Coordination - Work closely with other departments, such as Level 2/3 support, CloudOps, and Operations to ensure seamless incident resolution and service continuity. Participate in cross-functional projects and initiatives aimed at reducing inflow of repetitive alerts/incidents. Continuous Improvement - Proactively identify opportunities for process improvements and efficiency gains. Lead initiatives to implement new tools, technologies, and methodologies that enhance the NOC and support functions. Key Requirements: Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: Overall experience of 5-7 years in the Support industry with 1-2 years of experience as a Team Lead or Assistant managerial role. Skills: Leadership, Team Management, Problem Solving, Analytical Abilities, Strong Communication Skills, Ability to work in a fast-paced, high-pressure environment.

Job Summary: To organize and direct the resources of a Back office wider team/crew to ensure a high-quality, cost-effective account servicing facility is provided to all customers. To ensure that care and support is given to all colleagues and customers. FUNCTIONAL/ OPERATIONAL: Plan and control all available resources to ensure achievement of agreed service standards; facilitate continuous improvement and to maintain costs within agreed budgets. Manage, motivate, develop counsel, and appraise direct reports ensuring that their individual and collective performance and that of their teams meets the current and planned future needs of the business. Monitor the quality of service provided by the back-office team to ensure achievement of agreed service standards; regularly reviewing customer satisfaction and recommending / undertaking appropriate action to continually improve performance including regular coaching for TMs and advisers providing feedback and support. Monitor and manage operational performance, taking / initiating appropriate action to ensure continued achievement of agreed service standards, productivity, and availability; taking personal control where required in cases of severe disruption, e.g. system breakdown or major difficulty. Manage and resolution of major systems problems / IT faults / crises including the coordination of support from other parties until all issues have been satisfactorily resolved and service has been fully restored in a timely manner and with minimal customer impact. Contribute to the formulation of ideas and plans to enhance the overall provision / reliability of service identifying, recommending and initiating changes to systems / procedures to facilitate continuous improvement. To lead and set an example of the Groups Values day to day and in all interactions, promoting this behaviour and supporting TMs. To carry out regular check ins with TMs, observations to support and validate feedback ensuring change is implemented and embedded. Support TMs with wellness support and absence management including HR procedures. General Security: Adhering to Information Security Policies and Procedures of TP. Ensuring compliance to Information Security Policies and Procedures Understand and Comply with Information Security Policies. Specific security responsibility: Understand and Comply with Information Security Policies and Procedures and report all security incidents Protect information entrusted to you. Follow the information labelling and handling procedures based on the classification level of the asset Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy Comply with the Non-Disclosure Agreement . Competencies and Specific Skills Efficiency of planning Efficiency of crisis management / co-ordination Has a lead role and works well alone and as part of a team Achievement of agreed service standards Customer satisfaction. Measured through NPS and VOYC Motivation and efficiency of team Contribution to and efficiency of planning Effective resolution of difficult issues and problems Accuracy and volume of personal and teams work Quality of staff management and development Quality and success of continuous improvement initiatives Key Capabilities: Customer excellence Care and excellence Supports with development Communication and impact Managing relationships Decision making Coaching and feedback Delivering change and improvements Delivering results.

Market research for selected commodities mainly Turned parts & machined parts. Active development and support of global supplier/part family strategy Supplier mentorship & related responsibilities based on commodity Central point of contact for suppliers/commodity for plant functions and global purchasing organization Self-reliant steering of day-to-day and strategic activities to ensure quality/cost/delivery Planning, execution and closure of annual price negotiations & contract management Capacity management at suppliers Cost structure analysis & derivation of measures Prepare supplier selection - includes RFQ process, supplier evaluation, Preparation, execution, communication, participation and implementation of awarding decisions. Supply chain risk management & business acumen Supplier evaluation, Know-how for CF/BP procedure Good knowhow of SAP ,RfQ process & various automation tools. Business acumen for Export related Business partner communication & Handling Global sourcing inquiries. Qualifications Bachelor degree - Engineering with 6-11 years of relevant experience in Direct Material commercial purchasing. Preferred Exposure in areas as below: Practical commercial and purchasing experience. Analytical and structural approach. Work well independently, highly motivated, results oriented. Excellent communication skills, verbal and written and interpersonal skills, with the ability to communicate effectively with all levels of the organization, both internally and externally,Strong organizational skills and prioritization skills with the ability to handle multiple projects at one time, including following up on his/her actions Ability to develop network in very complex company culture. RfP, RfQ, SAP, MS Office, SharePoint, Microsoft Team experience required. Skill Set: Knowledge of Contract Management Understanding of cost structures/pricing Very good command of business English Very good communication skills Negotiation skills & experience Good technical understanding Eagerness to Learn/reskill on need basis Other requirements: Willingness to travel Self-reliant working style Confident, convincing manner