Assistant Manager - CRM Technical

Role Overview: As a CRM Technical at KPMG in India, you will be responsible for leveraging your technical expertise to support the Customer Relationship Management (CRM) functions of the company. You will play a key role in ensuring the smooth operation and optimization of CRM systems to enhance customer interactions and drive business growth. Key Responsibilities: - Implement and customize CRM solutions to meet the specific requirements of the organization - Troubleshoot technical issues related to CRM systems and provide timely resolutions - Collaborate with cross-functional teams to integrate CRM with other business applications - Analyze data and generate insights to improve customer engagement strategies - Stay updated on the latest CRM technologies and recommend enhancements to existing systems Qualifications Required: - Bachelor's Degree in Engineering (B.E) or equivalent in a relevant field - Prior experience in CRM implementation and support - Proficiency in CRM software such as Salesforce, Microsoft Dynamics, or Oracle CRM - Strong analytical skills and the ability to interpret data to drive business decisions - Excellent communication and interpersonal skills to collaborate effectively with team members and stakeholders (Note: The additional details of the company were not provided in the job description.),